Rated 4 out of 5 by jetpun Good in facilities, average at service
This is my first stay in W Hotel, I feel this is still a good stay.. Facilities & in room: all the things go good but just some minor things in washroom, the cleaning should more focus on detail (e.g. some face washing cream on the wooden container). I don't know may be I cannot truly understand what W service standard is. I cannot feel I got a warm welcome, from the first step to the hotel.
I would focus on service more than facilities in a stay. In a certified service auditor point of view to rate this hotel. I really do think the service need to be improved. I can see the service different between walking in the hotel and drop off taxi from hotel, Chinese(I am) and Foreigner when check out, that makes me feel disappointed. Although all good, I may not come next time as this may not a right style type I am looking for
April 16, 2013
Rated 5 out of 5 by silverfoxtravel make sure the bar is closed
The hotel was great, unfortunately the two guests staying in the rooms across the hall from me, (I was in 2507) they were drunk, yelling in the hallways form around 4 am until 5 am, spoke with them several times..the next morning I did speak with the floor manager who was on duty, she explained that according to security that night there were several guests who were escorted upstairs, but they weren't aware of the problem until I mentioned it. I was happy that they left the next day but was quite disruptive. I thought the manager could have handled it better. (I had inquired about breakfast that first morning, which wasn't included in my stay package plan, the least she could was to offer that to me. I also inquired about late check out for the next day, which I wound up paying a half day for.,, just a thought of professional relations.
March 24, 2014
Rated 4 out of 5 by Jovlim Great Stay
Second time visit to this hotel and returned to enjoy the great room and comfortable bed! During check in, was recommdned to upgrade room and was given a room on the top floor with great city view.
Excellent stay and hotel was in close proximity to shopping malls and Taipei Metro. Love the fact that the hotel has a linked doorway with the shopping mall thus we need not be exposed to the weather. Chic hotel - will definitely visit again when next in Taipei.
December 5, 2011
Rated 5 out of 5 by VisitorFromSF Wow, what a wonderful hotel!
This is without a doubt my favorite hotel ever. Attentiveness to the guest sums up my experience here. From the clean design aesthetic to the "welcome back" you hear every time you cross the threshold, everything about the W Taipei is working together to make you feel like you're the center of attention. The staff is great--friendly, patient, helpful, knowledgeable. The location is great--right on top of the Taipei City Hall MRT station, you can get anywhere in the city in a flash. Within walking (or stumbling) distance are some of the most interesting cocktail lounges you could hope for, as well as outstanding local food at hundreds of stalls nearby. The uber-cool bars in the hotel attract a hip young crowd, so if you don't feel like leaving the building, you can still be social. The W Taipei is an ideal spot for an urban getaway.
October 31, 2013
Rated 4 out of 5 by Caspar8 First time in Taipei
W is a great hotel to explore the beauty of Taiwan. Close to the 101 tower the hotel has a great bar on the 31st floor and good breakfast with great fruit juices and service. Start your day with a smile and enjoy.
July 5, 2014
Rated 5 out of 5 by SKJ68 One of the better W Hotels
Good location, friendly staff both on G/F and on Lobby (10/F); I used a suite upgrade for one of my nights and hotel upgraded me one more level for both nights; Suite was excellent, corner room so great view from both sides, very nicely decorated and comfortable. I was craving food at 2am and had one of the best Reuben sandwiches. The bar on lobby was great fun, late night DJ party. everyone always smiles and is very friendly. Will be back for sure.
July 28, 2013
Rated 5 out of 5 by CatrinaLiu Excellent staff
lovely atmosphere, excellent and friendly staffs!! Very nice service!!
July 14, 2014
Rated 4 out of 5 by Ben2012 Fun and energetic hotel
I had a great time staying at this property. It is fun, energetic, conveniently located, and has an atmosphere that makes you want to invite your friends over to hang out.
It is right near the 101/Shin Kong Mitsukoshi area, so of course shopping and dining are no problem. Transportation is also easy as there is the MRT right below the hotel.
The room I stayed in was also fantastic, with great amenities and views of the city.
A few areas of improvement:
- The ground floor taxi area is quite chaotic
- The lifts up to the rooms sometimes smelled of sewage
- Check-in process could be a little more streamlined
- Staff on ground floor seemed more energetic and helpful than the staff on the lobby floor
Probably not your first choice for a business hotel, but certainly where I would choose to stay for leisure. All in all a great experience.
April 24, 2013
Rated 5 out of 5 by KTsao Above and beyond my expectations
I would like to commend Mr. Mike Han, the Welcome Manager of W Taipei, for his genuinely warm hospitality. Mr. Han went above and beyond his normal duty to ensure his guests of the most pleasant experience at the W Taipei. SPG and W Taipei are very fortunate to have Mr. Han as their representative and I was fortunate to get to know Mike.
Every facet of the stay was excellent and W Taipei is my home away from home, when I can afford it, that is. ;)
November 1, 2013
Rated 5 out of 5 by i0e192 Wish I could give more stars
This stay at W Taipei is by far the best hotel experience I had in my exensive travels around the world staying at various 5 star hotels.
Staff is young but very professionally trained giving them a blend of youthful enthusiasm and professional knowledge that is unmatched in the industry.
I really wish I could gve more stars to show how good this hotel really is. If your budget allows, staying more than 3 days makes you want to stay forever.
November 1, 2011
Rated 4 out of 5 by SEEE SEEE
(1) Attentive staff helped up in our requirement
(2) Perfect location for leisure and dining
(3) Good recognition of SPG member
Things need to be improved:
(1) I am expecting an impressive lobby for SPG 6 category hotel. First floor is way too empty/ simple and 10th floor is too small (only few chairs are available)
(2) Rooms are too dark for reading
(3) Personally; I cannot accept an see through bathroom on certain room category
November 25, 2013
Rated 4 out of 5 by Flybear Very Pleasant Stay
Good location, comfortable room, nice swimming pool, very friendly & helpful staff and good food.
July 11, 2014
Rated 4 out of 5 by MBGTide05 Enjoyed my stay
I stayed 2 nights at the W Taipei for business and the first thing that I noticed was the comfort of the room. The king bed was so comfortable and the room exceeded my expectations. The overall decor is more contemporary than most which is to be expected of W hotels but it provides a good atmosphere, particularly in the lounge area. I stayed here for the proximity to the office but I would recommend this for a leisure stay in Taipei as well.
January 14, 2012
Rated 4 out of 5 by Brian Flawless except for check-in
My only complaint during my stay is the fact that I specifically indicated an arrival at 3pm and used my upgrade rewards to secure a suite. However, upon check-in at 3:15pm I was first required to wait 25 min due to a computer glitch which had the wrong information on my profile and then followed by notice that I'd have to wait another hour before I could enter my room due to another guest requesting a late check-out.
I completely understand that other guests may have a late check-out request, but it baffled me as to why then I was asked to specify time of arrival and use upgrade rewards only to be told I couldn't access either for at least an hour upon check in.
Fortunately the manager on duty, Ms. Fletcher offered some assistance and rectified the situation.
I hope that such a situation can be prevented in the future.
February 4, 2013
Rated 4 out of 5 by HCLin Great Hotel
This is my fourth time to stayed here. All the experience were very good except check-in. Like last thursday I booked the packages but when I checked-in in the reception, no one informed me what elses benefits or couples could enjoy or give me. I have to ask the reception again and wait their long feedback. It's not the first experience, it,s my second time to suffer this situation. So good facilities alwasys require clever staffs.
February 12, 2014
Rated 5 out of 5 by dpyang Excellent stay
Stayed at W Taipei at end of March for 5 nights. There were 4 of us; wife and 2 kids (3 years and 8 months). W Taipei was able to get us a connecting room and everything that we requested. Friendly door and speedy bell services. Check in and out was fast and easy. Excellent staffs. You have to try Away Spa, great service and value there. One of the best location in Taipei. Going back for another 5 nights soon.
April 11, 2014
Rated 5 out of 5 by Andy Thanks for the help during my stay
I myself visit your wonderful hotel regularly on business (once every 1-2 mths) ... but never get a chance to frequent your lovely amenities. In this past visit, my spouse tagged along & being relatively new to Taipei, she was treated exceptionally well by your staff who helped her w/ locating eateries, places to visit and even physically accompanied her to visit a nearby hair salon ...during the time i was tied up w/ business ...
April 22, 2013
Rated 5 out of 5 by wesley38 Good place for getaways
Great location, comfortable accommodation, nice view and good gym facilities.
July 8, 2014
Rated 4 out of 5 by sp111 NA
Aircon is abit erratic in the room and houskeeping also abit lacking in standard
July 6, 2014
Rated 5 out of 5 by HelenaW The Best
The most enthusiastic and responsive staff we have ever seen anywhere! Gracious. Efficient. Hotel is clean, modern, beautiful - excellent decor. Lunch and dinner buffets are excellent. Fitness center - the best we have seen anywhere.
Minor issue: the concierge staff was excellent, but they did not inform us of all of the night markets available in Taiwan... they need to get that into their listings.
November 21, 2011
Rated 4 out of 5 by Wongwai I left something in the room.
The room is spacious, at least more spacious than the other W hotels in New York and HK.
The staff is smart and kind. I've left a pack of mullet roe in the refrigerator. I've called the front desk and inform them about my careless mistake. They promised me to keep it properly in the freezer and wait for me to collect it next month.
This is a very kind and nice gesture. I hope I can really get it back next month.
February 10, 2014
Rated 4 out of 5 by redchen attentive staff, located convientally
nice hotel, room is kinda of small but all the w's are like that. located in the center of taipei which is very convenient. had to change rooms and i left a couple things as trash but they still brought it over to our new room to make sure we didnt need it. they honored the 4 pm check out which was nice. their room service price is actually reasonable and worth it compare to other SPG hotels in greater china.
January 25, 2014
Rated 5 out of 5 by Crystal113 Great Service of House Keeping staff
i would like to praises the staff in house keeping dept, Sasa & Elsie
As i had the very important documents was lost in room, they helped me to send it to my clients directly on the next day we checked out. That is efficiently and shows enthusiastic about their work .
i am highly appreciated their help and the top performers like them should be recognized and rewarded .
April 1, 2014
Rated 5 out of 5 by yaksha98 Exemplary service
Unfortunately I arrived at the W Taipei with a bad cold and a fever - upon check-in Maggie at reception noticed and sent a tray of hot water, lemon, honey and orange juice to the room.
Truly wonderful service!
The Whatever/Whenever service was also fantastic, bringing an icepack later that evening.
Despite the illness, I had a very memorable stay at the W Taipei and will surely be back, hopefully sans illness!
January 7, 2013
Rated 3 out of 5 by Elaine555 Service leaves to be desired
I visited W Hotel Taipei recently in August 2013 after hearing so many great reviews and its convenient location.
However, the service provided by the Front Desk and staff left me greatly disappointed. I had an early check-in at approximately 7 am and there was no attempts by the Front Desk staff to tell me how I can make use of the facilities etc while I wait for my room to be ready. This information was only relayed to me only when I asked.
Throughout the stay, there was no attempts by the front line staff to greet the guests, In fact, many looked unapproachable. I managed to get one smile from the concierge only when I was about to leave for home.
I still enjoyed the stay due to its convenient location and the clean and comfortable room. However, I expected better service from a 5 star standard hotel, especially with the W hotel branding. I guess i expected too much.
August 21, 2013
Rated 4 out of 5 by Audi3 SPG recognition
Considering that I had stayed at W Taipei for third time, am surprised that system is not awarded of this on first check in. Furthermore, I need to provide my SPG membership before system able to recognize me and need prompting to counter staff to uncovered my previous stay record.
June 8, 2014
Rated 4 out of 5 by CWT1 New & Trendy
This was my first time staying at W hotel. What I love is the experience W Taipei provides. Facilities are new and the interior design is chic. Besides, the staff friendliness is exactly what one would expect from Taiwanese hospitality.
The major downside from my stay happened on the 2nd last night of my stay. The TV swtiched on by itself in the middle of my sleep. Needless to say,it created eerie feelings.
September 9, 2012
Rated 5 out of 5 by Tobias1429 Staff competence
It is not uncommon to find some hotel staff to be competent and friendly, but at the W the staff was, without any exception at all, outstanding at their jobs, from check-in, to food and bar service, to housekeeping, concierge and checkout. It became one of our favorite hotels after this, our first stay.
Also to be complemented is the fabulous gym, with something for everyone, at every level.
March 18, 2014
Rated 4 out of 5 by Ann126 spacious room and good room amenities
staff are friendly, professional, young and energetic
July 2, 2014
Rated 5 out of 5 by KahuKamanu Hospitality
During my stay from July 9-13, 2013 I felt very welcomed by the hotel staff. It was also during Typhoon Souliks recent visit through Taipei. I was impressed by the professionalism and calm from all hotel staff and their preparedness for the approaching storm. There was a sense of calm and helpfulness byh all staff members that made me calm as well and not frightened by the oncoming storm. Thank you!
July 14, 2013