Rated 5 out of 5 by Kristi W Victory Park Dallas
My girlfriends and I celebrated a birthday while staying at the hotel. The staff went out of their way to make everything perfect. They even found a bakery that could make a personalized, gluten-free cake by the next day. Thanks! Will definitely be staying here again!
March 26, 2013
Rated 5 out of 5 by Abby1 Hotel's location is very convenient
The staff at the W was exceptional! They readily responded to all inquiries and offered to assist. They were very professional with the guests.
March 6, 2014
Rated 4 out of 5 by young1 W Dallas
the hotel was everything we wanted and a great
location for AA areana. the staff was helpful and fun to work with.
March 10, 2014
Rated 2 out of 5 by Traveler10001 Visibly dirty couch
The couch was "visibly" dirty with some stains that I don't even want to think about what they were. While I never sit on the couch, I usually place my luggage on them. The staff should at least try to clean or cover them. Its just gross to see such stains.
December 4, 2012
Rated 3 out of 5 by Ronnye Great Disappointment
Had to wait an hour in the lobby before my room was ready (but I was given 3 extra hours to stay in the room) the furniture needs improvements, the bed was uncomfortable and it was kind of dusty. Love the view but not worth the price.... So disappointing
August 15, 2012
Rated 4 out of 5 by IntlJetset Nice Hotel; Food Needs Improvement
Better than the typical W. I'd definitely stay here again. Room service options and quality needs improvement as does the food in the restaurant. A more personal touch would also be welcome.
February 7, 2014
Rated 2 out of 5 by mick72 Trendy, but nothing special
I reserved a king room, but got a room with 2 queen beds. Whatever party was being hosted went on until 2am and became annoying. Parties really don't bother me, but when they shake the walls of my room 6 stories up, that's a bit much.
December 16, 2013
Rated 4 out of 5 by Eckroat Great location and staff
The hotel is in a great location to museums and restaurants. The staff was great! Always available and willing to help!!! The room was a little uncomfortable as it felt like an office. No art on the wall and not enough counter space in the bathroom.
February 11, 2013
Rated 5 out of 5 by Kathy35 The staff rock
The hotel has nice facilities and is well appointed and well located. It was the staff who made the experience for me - particularly the staff in the pool area, living room bar and at reception and concierge! Excellent service and very friendly.
May 26, 2013
Rated 4 out of 5 by davemgorman Stayed for Wedding
The Hotel was up to my expectations for a W Hotel. There were too many kids there though. I love kids, but not at the W.
March 3, 2014
Rated 4 out of 5 by PanickyJanicky Location can't be beat!
If you are attending anything at American Airlines a Center this is the place to stay!--right across the street!
Disappointed that there was no coffee maker in room.
February 10, 2014
Rated 5 out of 5 by DeVon27 Magical Experience
I proposed to my now fiancé at Kenichi, the sushi restaurant, on the south end corner beneath the W. Pressed for time and desparate for making my fiancé's night memorable, I had the fortuity of running into the concierge manager (I'll call him 'O'). Had O not told me his job title I would've believed him to be an ordinary member of staff. But that's the thing about the W's staff, they are anything but ordinary and go out of their way to please. Fast forwarding to my encounter with O, combining my ideas and some of O's flare made for what will be remembered as one of the most magical night she's ever experienced (my fiance's words). Rose petals, chocolate covered strawberries, two bottles of Welch's sparkling cider on ice (sorry we don't enjoy alcohol) and a spectacular view of the Dallas skyline. The night was fantastic, the King bed was comfortable and the rainfall shower head made for moments will never be forgotten. Thank you so much O for all that you did for me. And thank you to whomever was responsible for hiring you. Keep up the good work.
February 18, 2013
Rated 5 out of 5 by mary1234 #1 Customer Service
Everyone at this hotel from the time you valet your car until check out is top notch. Customer service is superior even to more expensive hotels I have stayed at in Dallas. Why pay more for less, right! Great value and great rooms!
January 14, 2013
Rated 5 out of 5 by creativesort W is for Wonderful
Had an excellent experience at this hotel! The staff was stellar, the room was fab and the Bliss Spa toiletries were perfect!! The interior furnishings and overall design was aesthetically pleasing, textural and very hip and cool!
February 4, 2013
Rated 4 out of 5 by jeffc89 Amazing Hotel!! Average Clean up service
Hotel Room and amenities were amazing. However in two nights my room was never cleaned. And the shower curtain was ridiculously short, so the floor was always covered in water. Great hotel with amazing staff minus the cleaning.
April 22, 2013
Rated 4 out of 5 by Lin0829 Not Happy
Hotel not really clean. Elevators not clean. Service not up to the price of the rooms. Not a value from my point of view
February 22, 2014
Rated 3 out of 5 by SNOWG not up to W standardS
A/C was very loud and preventing for getting a good night sleep. I ordered a cobb salad that really had no taste at all. I wasn't impressed with the food and the maintenance of the building. The service was excellent.
November 1, 2013
Rated 5 out of 5 by Terri1 5 Days of Bliss
I just finished a 5 day stay. EVERYTHING at this hotel is great, including having really different yet terrific food items. The staff treated me like an old friend. I will definitely stay here when I"m in downtown Dallas.
June 2, 2013
Rated 5 out of 5 by MicheleTampa Fantastic Experience!
Wow! From the minute I got out of the Super Shuttle to the minute I left in my airport limo, the service was outstanding. The facilities are clean, well kept and an unbelievably comfortable bed and pillows! Thank you :)
February 21, 2013
Rated 5 out of 5 by Pmadden55 Great location
We enjoyed the location and the proximity to restaurants, shopping and the "Grassy Knoll". The rooms had recently been remodeled and they were done very tastefully. We would definitely stay at The W Victory again.
October 8, 2013
Rated 1 out of 5 by LHRtoORD Security vs Shower
Woken up by security as front desk di dnot have my credit card on file after staying at the hotel for 4 nights over th epast 2 months.... Manager does not know how to run a motel and staff need to think about guests
September 14, 2012
Rated 4 out of 5 by Dal007 Fresh looking rooms
there was one night that my room was not serviced and I had to call the next day to ensure it would be refreshed. Not a big problem.
February 9, 2014
Rated 5 out of 5 by ShaneekgC Bachelorette night
I stayed here the night before I got married. The atmosphere was really nice and energetic on the lobby level. I had a nice view and slept well. I love this W and it is in a great location near clubs and shops.
April 21, 2013
Rated 5 out of 5 by hgiuntoli Wonderful experience
Very good location... wonderful staff, special thanks for concierge Ty which has been very thoughtful always .. amazing view from the pool, good music, god bar, good food, very nice gym. Very good experience!
June 3, 2013
Rated 5 out of 5 by franki2005 One night in Dallas
Accomdations were great! Large room with a very comfy bed. Love the Bliss products too! Hotel staff were very friendly and attentive and really anticipated your needs. Would love to stay again soon!
April 25, 2013
Rated 5 out of 5 by Sandyr99 Excellent place to relax and refresh
We stayed here for one night and it was an excellent experience. Everything was great. Only one issue was the a/c unit would not let us lower the temperature than a certain temperature.
July 28, 2013
Rated 4 out of 5 by ChicagoMikey Great location to office
Maid never emptied trash cans, cleaned bathroom, left hand towels, replenished toiletries.
When I checked out, found out she thought I was on their list to be not have 'cleaning'.
August 26, 2012
Rated 5 out of 5 by MDConsultant EXCELLENT ACCOMMODATIONS
I went to Dallas for a business meeting and couldn't have been more pleased with the accommodations. Excellent choice! The staff was extremely friendly and accommodating.
April 19, 2013
Rated 5 out of 5 by Melissa1999 A great Hotel
The veiws at night are supper, The staff was supper. We had never stayed before and we will be going back. I surprised my husband with a get away and he was very excited.
April 30, 2013
Rated 5 out of 5 by Grant45 Great first experience!
This was my first time staying at the W Dallas and all of my expectation were met and exceeded! Customer service was exceptional. I will be returning in the future!
February 11, 2013