Rated 3 out of 5 by Daniel61 Needs help
There seemed to be lots of confusion in this hotel. It was our first stay at a W Hotel and we won't go out of our way to stay at another. The restaurant staff was poorly trained and the service was not good. The food was fine; we ate breakfast there. The check-out was slow and there weren't enough people behind the desk. The rooms are odd; one walks into the bathroom. There is no door between the room and the bathroom. The shower leaked all over the floor. Not up to Starwood (at least Westin) standards in our opinion.
April 22, 2013
Rated 4 out of 5 by jeffc89 Amazing Hotel!! Average Clean up service
Hotel Room and amenities were amazing. However in two nights my room was never cleaned. And the shower curtain was ridiculously short, so the floor was always covered in water. Great hotel with amazing staff minus the cleaning.
April 22, 2013
Rated 2 out of 5 by Roscoebiscuit Noisy and loud.
We had to call the front desk about the guests in the hallway of the 15th floor more than once after 10 pm. The staff did promise that it would be taken care of, but to no avail.
The atmosphere was more frat party than luxury hotel. This was not what we were expecting after a long day of travel.
The full service "whatever, whenever" fell flat as well. Simple request such as restaurant reservations were a hassle. We either were told no, or had to call back several times and remind the distracted person on the line we were still waiting, only to be transferred to someone else. They could not even get a spa appointment for us in their own hotel. The spa did not give the discount that was offered in the room, and the staff of the hotel didn't know anything about that either. We had to go back to the spa with the guest info book from the room and prove that we were entitled to the discount.
When we got to our restaurant, that the concierge made reservations, they didn't have our reservation, and had not heard from the hotel. After we walked 15 minutes from the hotel, we had to wait to be worked in on a busy Saturday night.
Room service was quicker than expected. The staff was friendly.
Chris went out of his way with great restaurant tips. Where was this guy our whole stay?
Nice hotel but the party atmosphere and lackadaisical service is just not what we wanted
April 22, 2013
Rated 5 out of 5 by ShaneekgC Bachelorette night
I stayed here the night before I got married. The atmosphere was really nice and energetic on the lobby level. I had a nice view and slept well. I love this W and it is in a great location near clubs and shops.
April 21, 2013
Rated 5 out of 5 by Ouida Staff
The staff was amazing. Hotel is in a great location.
April 21, 2013
Rated 5 out of 5 by Jimmy Amazing
Oustanding hotel with a great vibe.
April 21, 2013
Rated 5 out of 5 by MDConsultant EXCELLENT ACCOMMODATIONS
I went to Dallas for a business meeting and couldn't have been more pleased with the accommodations. Excellent choice! The staff was extremely friendly and accommodating.
April 19, 2013
Rated 4 out of 5 by Megan13 Nice people
I requested to go with the green program for the additional 500 pts a night but my room was cleaned. No paper arrived, although i was asked which paper I wanted. Receipt wasn't emailed.
Room Service was great, friendly, on time, etc.
Restruant and bar staff very friendly and helpful.
Check in staff was very helpful
April 18, 2013
Rated 5 out of 5 by Bride420 Excellent Customer Service
I had a wonderful experience at the W this past weekend. Henry made sure my guest and I were well taken care of and he was very courteous and friendly. There was a little issue that arose and the staff was very understanding and did their best to make sure we were comfortable.
April 15, 2013
Rated 5 out of 5 by Brian1663 The Place to stay in Dallas
Have stayed at many of the great hotels Dallas has to offer. I can say without hesitation the level of professionalism, cleanliness, and derive was the best I have received. I would recommend this hotel to anyone looking for a great place to stay when visiting the big D
April 15, 2013
Rated 4 out of 5 by txjohn Nice, but needs more attention in cleaning
The hotel was beautiful, the views were fantastic, the staff was friendly and helpful, but our room was in need of a more detailed cleaning. The door to the mini bar was scratched up badly, as was the desk. There were small stains on the wall to the right of the desk. There were water stains down the back of the cabinet where the sink was in the bathroom. There were a few questionable stains on the walls of the bathroom by the toilet. I would definitely stay here again, but I hope the management takes more care in cleaning in future, as befitting a higher end hotel.
April 13, 2013
Rated 5 out of 5 by Edwick The Hotel Staff
As a road warrior, I have 200+ nights a year in hotels. This hotel staff has exceeded my expectations of what good service should be many times over. From arranging a car server to pick up clients, to taking us out on the town on a Saturday night to arranging food and beverage in my suite for an event for local friend.
I love this place.
April 11, 2013
Rated 5 out of 5 by Jrob4591 Weekend Away
My girlfriend and I were celebrating our anniversary during our stay. I must say the hotel itself was beautiful and was more then what I was expecting. Every staff member I encountered was more then courteous and helpful. The only issue I had was a special request that was made in advance. I had spoke with staff on 2 different occasions the day of making sure it would be taken care of. Only to find out that it hadnt. Not sure what happened but once adressed with staff, it was immediately taken care of. I would definately reccommend this hotel to anyone.
April 7, 2013
Rated 3 out of 5 by asdfjkl123 Poor restaurant
This restaurant is not up to standard for W Hotels or Starwood properties.
April 4, 2013
Rated 5 out of 5 by Kristi W Victory Park Dallas
My girlfriends and I celebrated a birthday while staying at the hotel. The staff went out of their way to make everything perfect. They even found a bakery that could make a personalized, gluten-free cake by the next day. Thanks! Will definitely be staying here again!
March 26, 2013
Rated 5 out of 5 by Arese16 This hotel is Amazing!
Loved the W hotel. The staff was so friendly and helpful. We were in town celcebrating my daughters Sweet 16 birthday and going to the Maroon 5 concert. The staff heard us mention the birthday and shortly after settling in our room they sent up a chocolate brownie, bottle water and a birthday card! Thanks W hotel staff, for making our stay so enjoyable!!
March 25, 2013
Rated 3 out of 5 by Els1278 This stay was a little different.....
Always has been a good stay at the W, however someone had apparently smoked in the room the previous days stay and that smell lingered for the duration of our stay. The management team gave us a $50 credit, which was appreciated, but when you are spending $300+ on a room, I don't want to smell smoke in a room at a hotel like the W. I think if we should stay at this hotel again, I will be a little more picky about accepting a room that has been smoked in. Other than that, our stay was fine.
March 24, 2013
Rated 5 out of 5 by vcan Great Hotel
Everything was perfect. From the time we pulled up to check in till we pulled away to go. Very nice hotel, close to anything you want to do. We walked across the street to Eric Clapton and when the concert was over, no traffic, no car, no problems.. Wonderful place to stay and I will certainly be back.
March 21, 2013
Rated 5 out of 5 by Theresa Great Experience
Love the Bliss SPA. great room. will be back.
March 21, 2013
Rated 4 out of 5 by Laura Great location near Dallas hot spots
Visited during a college basketball playoff week, so the lobby was a scene after 9PM. Staff was kind, but at times a bit distracted. Dinner and drinks in the hotel restaurant were excellent, but the price was a bit steep.
March 19, 2013
Rated 3 out of 5 by Patriciax3 Not the best this trip...
3 days 2 Night stay -
Things are usually spot on at the W Dallas. Last trip they almost seemed shorted staff, because we waited a long time for room service. the mini bar was not restocked, no wine opener in the room, they never filled our kleenx in the room when it ran out, no new soaps each day and we had to call for toliet paer...no extra rolls in the room, that is never good!
March 19, 2013
Rated 5 out of 5 by ML2013 Fantastic Experience
Great service from all levels of staff- room and accomodations were excellent.
March 18, 2013
Rated 2 out of 5 by Judy This hotel has a strange ambience
I stayed at this hotel on business and found the ambience to be rather distracting and not conducive to business travelers. Specifically, there is a low-level aroma that is pervasive throughout the hotel I imagine meant to convey some kind of atmosphere. Instead it merely gave me a low-grade headache all weekend. In addition, there are flashing lights that change color everywhere you go on the second floor where the conference room is, and in the elevators accompanied by music that is too loud and annoying. I felt like I was in a disco from the eighties or a Sweet 16 party--even at 7:00 in the morning when I got on the elevator! Too much!! I had to change rooms because I could hear another guest's blaring music, but the hotel immediately took care of the problem. On that note, the staff was very attentive and the food was good in the meeting rooms. The concierge was excellent, and I liked the car they provided to take me to a local museum during my free time. The guest rooms are weirdly designed. The bathroom is open directly to the bedroom and the shower is not enclosed so as soon as you step out of the water you get a blast of artic air on your body. The curtain provided to separate the two room sections reminded me of a hospital curtain and the magnifying mirror build into the main bathroom mirror was too far away to be of any practical use. I have liked other W hotels much better!
March 11, 2013
Rated 3 out of 5 by LLeslie2 OPEN Bathroom and NO storage
Open bathroom as you walk into room with open shower and no shower curtain. Luckily there is a door on toilet room. Luckily we were mother and daughter traveling together. One nightstand drawer and one clothing drawer. No table or chair in room.Smelled like smoke even though there was to be NO smoking. No towels were put in room after first night. After second night we left at 7:00 am and returned at 4:30pm to find our room was not cleaned. Only had half roll of toilet paper first day and by day 3 still no toilet paper. Everything requested was brought to the room promptly. Had room service for breakfast 2 days and it was wonderful food and on time. Hotel restaurant had nice atmosphere and friendly service. Had dinner there 2 nights and breakfast one morning.
March 11, 2013
Rated 4 out of 5 by LegallyBlondeTravels Excellent customer service
I spent two nights at the W Dallas Victory midweek. I had a number of needs with regards to business matters while I was there. The staff was incredibly professional and accommodating. Specifically, Troy, who answered when I called the Whenever/ Wherever button (I might have the 'evers' mixed up...) was extremely helpful. He assisted with internet issues, room service, and printing needs. He was eager to help, professional and kind in doing so, and left me with a great impression not only of your hotel, but also of Dallas in general. I would gladly come back.
March 9, 2013
Rated 5 out of 5 by FratBoy Victory at victory park
I absolutely love the W hotel. The location is superb as it is right near great restaurants and, of course, across from the American Airlines Center. Ask the staff, they are very helpful and can direct you were to walk! The rooms are also very nice; however, my other favorite amenities are the extra large workout facility on 17 and the awesome food at Craft. Truly, you can't go wrong staying at the W in Dallas.
March 9, 2013
Rated 2 out of 5 by Emerson1 Upgraded to a suite that smelled and roach in the ballroom
So i checked in for a stay in Dallas that was less than 24 hours long for a conference. When i arrived a room was ready and i received my gold welcome amenity. I chose the points. 1st off i was placed ina connecting room. Which is in my profile not to do. 1 minute in the room and unpacking the minibar attendant burst into the room. No knock with beers and sodas in his hand. He asked me if it was OK if he stocked the minibar. When i said yes i mind he continued into the room to try and stock the minibar. I said maybe you didnt understand, but i do mind that you stock my minibar at this point. He then lef the room.....I spoke to Chris the Front Office manager and he was very accomidating. I had to go back t my office so i stored my bag and he mentioned he would wait for me to return (after his shift) to make sure he took care of me. He was still there when i returned. Chris upgraded me to 1101 which was a very nice suite....except for one thing. It smelled like sewage. It was likely that this room had not been used in a long time and the drain line had dried out. Well when this happens it allows the smell from the drain lines to creep into the room. you should have your room stylist take a look fr this or have your engineering team just run the water to make sure the traps always remain full to avoid this in the future.....At this point was done going back to the front desk to complain and just wanted my stay to be over and get home....The conference was fine, except for the roach running around on the curtains in the ballroom. I have a photo if you are interested. Made me not really want to eat the food you were serving buffet style. Just never know if the critters got i the food too.
March 8, 2013
Rated 3 out of 5 by Dlaven3333 Location is everything
This hotel was very expensive for what we received
Very strange set up with nothing separating the bathroom from the rest of the room but a curtain. Not terrible but not as clean as I would have liked. Very limited counter space so when they brought room service on a tray instead of a cart it got very cramped.
Pillows were way too soft no support at all.
If it weren't for the proximity to the AAC I would say I wouldn't ever stay here again but that in itself made it worth the $$$
February 27, 2013
Rated 5 out of 5 by MicheleTampa Fantastic Experience!
Wow! From the minute I got out of the Super Shuttle to the minute I left in my airport limo, the service was outstanding. The facilities are clean, well kept and an unbelievably comfortable bed and pillows! Thank you :)
February 21, 2013
Rated 5 out of 5 by Peted9951 This hotel has a great staff
Very pleasant stay. Very friendly but more importantly a very well trained and helpful staff. This is probably the cleanest place I have stayed in years.
The workout room was first class and I loved that it was available 24/7. I very much appreciated the complimentary internet service. When you are staying at a premium priced hotel, I hate being charged for exercise facilities, internet, etc. You guys have this figured out. This was my first stay but I will be back! Great job!
February 20, 2013