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Rated 4.6 out of 5 by 345 reviewers.
Rated 5 out of 5 by Excellent act of thoughtfulness I would like to compliment an excellent act of thoughtfulness rendered by Mr. Ma Chor Wo. Almost 2 years ago, I stayed at W hotel Kowloon with my mother while on vacation in Hong Kong, We engaged Mr. Ma as our personal driver for sightseeing. At that time, my mother was looking for a particular brand of cooking sauce, but to no avail. When I met Mr. Ma again when I stayed at W hotel from 7th - 9th April 2014, the next day ie the night before I checked out, he passed me 2 bottles of the sauce that my mum was looking for! I was very pleasantly surprised that he actually remembered what my mother was looking for and he bought the sauces out of his own pocket. Mr. Ma who has demonstrated excellent customer service and went the extra mile, is definitely a talent whom W Hotel can be proud of. Thank you Ah Wo! April 14, 2014
Rated 4 out of 5 by Always a good stay I stay here every few months and will continue to do so. Great location for one night in Hong Kong when flying through HKG as hotel is on top of airport express train stop. Tried to use the 24hr check in/out service but seemed the hotel was very booked. They still let me stay a couple hours pass the normal ExPlat late check out which help a lot. Lots of construction ongoing around the hotel (but no issues with sound) which can make walking places difficult but aging its on top of a metro stop. Great gym and pool scene in summer. January 12, 2014
Rated 5 out of 5 by The Future is NOW! So now that it's 2012, you know how we've all been waiting for life to be as futuristic as it is in The Jetson's cartoon!?! Well this is about as close as you're going to get right now! Or at least that's how we felt while staying at the W Hong Kong- by far THE COOLEST hotel I've ever stayed in!! Stayed here a couple nights for business in Hong Kong prior to heading into mainland China. Usually we stay in hotels that are walkable to everything in Kowloon, so this was just a slight adjustment yet still very convenient since taxis are always waiting just outside the hotel. We were able to get here very quickly from the airport which was a pleasant change from the hotels in central Kowloon. Had we known that a major movie industry party was going in Living Room, we would have dolled up a bit after traveling 18hrs from NYC. Regardless, check-in was speedy and we were able to get up to our amazing rooms easily for a quick turnaround to enjoy the lively atmosphere downstairs with a bite to eat in KITCHEN. My first night of sleep in Asia is never completely restful considering the jet-lag, but the oh-so comfy bed and luxurious linens certainly helped! We really go to take it all in the next day - the tv's in the bathrooms, the amazing sound systems in the room with iPod connectivity, the Bliss products, the motorized window treatments which revealed stunning views, the easy access to Elements mall, the signature W scent that is simply enchanting...what else can I say but WOW! The future is NOW at W Hong Kong. Definitely looking forward to returning again and again... January 13, 2012
Rated 4 out of 5 by 5th anniversary perks The location of the W is above the airport express station, The employees really made this such a nice place to stay. The guys working at the concierge desk always went above and beyond helping us and would even come out on the street and lead us in the direction we needed to go. By far the most efficient concierge desk I have met. Maggie the welcome agent was also very helpful. I bought the 5th year birthday package and had free high tea and breakfast for 2 which is very well worth. Thank you to all who made this a great stay :) September 12, 2013
Rated 5 out of 5 by Ultra modern hotel with all comforts you can think of. We stayed here for 2 nights in May 2014. The room was excellent. All the little comforts you can think of. We like the great view, the modern layout and the various pre-set lighting moods for the room. Downside was no free wifi which was quite a let down considering the room was not cheap. Handy in the room is a great idea but no one explained what it was for, whether we will be charged, whether we can bring it out of the room etc. Facilities - pool and gym looked great. Was disapppointed that the bar at the pool level was closed on one night we wanted to go. The breakfast was beyond expectation. I drank quite a bit on both nights from the Woobar and the drinks were reasonably well stocked. Crowd was nice and bar staff very efficient. Location wise, because we shopped quite a bit on Hong Kong island, the rail system was a little inconvenient. Otherwise, going to and from the airport was very very convenient. Well done. Hope to stay there again soon. May 21, 2014
Rated 5 out of 5 by Not to be missed. In a city of great hotels the W Hong Kong stands out among its competitors in nearly every coceivable category. Its proximity to public transportation, outstanding guest services and guest recognition as well as superb room comfort and amenities , a rooftop pool with stunning harbor views and a state of the art gym along with renowned culinary options make for a truly five star experience. Can't wait to return soon! May 6, 2014
Rated 5 out of 5 by A real atmosphere This is a living hotel with good atmosphere really not stiff. The chinese restaurant dowside is excellent and the bar is also a good experience. I have greatly appreciateted the possibility to use the spa and gym after check out. One critic is the complexity of lights system in the bedroom and the multiple little lights staying on during all night. May 16, 2014
Rated 5 out of 5 by Extraordinary Staff The staff and customer service at the W Hong Kong was absolutely superb. Everyone from the front desk, concierge, bartenders, bellmen, etc., were extremely friendly, helpful, and went out of their way to ensure my guests and I were treated with first class service. They remembered our names, our room number, opened doors for us, and truly made us feel right at home and part of the family. This is one of the best W hotels I have stayed at, simply because of the customer service experience I received. March 8, 2014
Rated 5 out of 5 by Convenient location, great facilities! Travel from the airport is very convenient especially upon checked out bags get delivered to the Kowloon station check in counter! Level of service was highly satisfied, complimentary mobile phone with free local call and internet was provided free of charge. May 24, 2014
Rated 5 out of 5 by A wonderful weekend Was in town for a friend's wedding and chose to stay at the W. In between catching up with friends, and a breakfast meeting, I managed to swim, gym, luxuriate at the spa, dine at Sing Yin Cantonese restaurant, and have drinks at the Woobar. Despite the hectic weekend, I left refreshed and impressed. May 19, 2014
Rated 3 out of 5 by experience has gotten worse over the years I've stayed at the W HK for several years now and I've noticed that the quality of service has worsened. First, check in time is WAY too long. Its not there was a line, its that the staff seemed to be typing away doing who-knows-what to get registered. Second, the room I got was right next to a construction zone (which wasn't a project of the hotel, so nothing could really be done). However, the hotel should try to minimize rooms close to contraction zone. I immediately asked to switch rooms to avoid the loud buzzing/construction noises. Finally, as a lifetime Platinum member, it seems the W HK is one of the few hotels I no longer get upgraded at. I don't mind so much, since I realize that there are a lot of Platinum members. However, it does stand out in this respect. Given the poor location (not in Central), I would think the W would try harder. And that was definitely the case when it first opened, but I'm not sure I will choose this hotel in the future. May 16, 2014
Rated 5 out of 5 by W for Wonderful Hotel We had a lovely couple of relaxing days at the W hotel after the frenzy of visiting Disneyland. The hotel is amazing, the corner room was great, we had a fabulous view. The bathroom really was stunning, we don't have a bath as we live in Singapore so we always book a room with an amazing bath and this one fit the bill perfectly. The staff were wonderfully attentive and helpful and we really enjoyed our stay Would definitely recommend this hotel. April 15, 2014
Rated 4 out of 5 by Dirty Bathroom and mean staffs I had the 1st visit to this hotel in 2008 and i had a fabulous 5 nights stayed there. I went back for a 2nd visit last April and got disappointed with the check-in staffs and the room bathroom. Moreover, the hotel staffs at the front desk wasn't helpful and assisted to my needs and was having abit of rude feeling. The room was not provided the sandals and bottle water. Pricy hotel with such a bad service, i kinda doubted if i would want to have another try for my upcoming trip in Jan., 2014. What do you think? September 25, 2013
Rated 4 out of 5 by Great hotel i frequently travel to HK and often stay at the W. The W hotel has become my favorite hotel due to the friendliness of the staff and high level of service from front office, room maids, room service and F&B and lobby staff. The facilities are good (i use the gym and spa regularly). May 18, 2014
Rated 4 out of 5 by Room I have been staying at W every time when I am in HK for work. However, I notice the room which I was staying in this time was must hotter than previous mostly likely due to the facing. Most important I felt my room was not as clean as previously and the toilet bowl I needed to call the housekeeping to clean again after the cleaner did. I was in the room when the cleaner was do the cleaning and I was shocked to realize that the cleaner do not do much washing of wiping but changing of towels. February 23, 2014
Rated 5 out of 5 by Considerate W hotel It was our second stop at hongkong during our honeymoon. we were exhausted for the long trip from Africa but luckily W hotel have provided us a free wine and snack. it was lovely. Also the fries we ordered for the room service was excellent. we loved to come back here ^^ May 19, 2014
Rated 4 out of 5 by Great hotel for those working at ICC Location: Pros - located next to ICC and above the Kowloon Station. Cons - the MTR lines that run through Kowloon station does not get to the TST area. Service: Most team members embodies the Whenever, Whatever ethos and have been very courteous and helpful throughout the stay. Cleanliness: Overall cleanliness has been good, except for the toilet area where there were occasionally a lingering smell. Room Condition: Most features are good but the work desk area could make do with brighter lighting. January 25, 2014
Rated 5 out of 5 by Short ... but Sweet Yet another great stay at the W HK ... check in was super friendly and efficient ... good sleep ... started the day with a 1km in the beautiful outdoor pool ... refueled with a healthy room service breakfast ... checked out ... but came back later in the day before my evening flight to have a personal training session with Rabi in the gym and to post some presents which they kindly organized for me in the Business Centre. I had the choice to stay in the new Ritz-Charlton next door but why would I! June 2, 2012
Rated 4 out of 5 by Iced cold shower! W has always been one of my favorite hotels. The rooms are tastefully decorated, it's different from others. It' a cool hotel! The bell boys dressing was cool, one might think they are hotel guest. However, one night when I got back into my room at 11pm, I was ready for a nice hot shower. It was a cold day. I noticed the hot water pressure was kinda not normal, nevertheless I needed a hot shower. So half way with body covered with soap, the hot water started diminishing...I had to completed my shower with iced cold water. I called the hotel...Alex the duty manager rectified the pb within 30min. I got a Suite upgrade, I meant, a WOW Suite upgrade. That was a real customer service excellence! Unfortunately, I felt sick with cough and flu next day...spent my vacation in the hotel room...:( January 28, 2012
Rated 5 out of 5 by Home coming experience The moment I stepped into the hotel compounds, I was greeted with smiles and welcome. The staff were friendly and helpful. Check-in was fast and efficient – my room was ready (early check-in requested) & room access cards prepared beforehand. Sad to say, I had to be on a business trip during my birthday but W Hong Kong surprised me with a birthday cake in my room on the day. I was pleasantly surprised and all smiles when I read the birthday greeting card and ate the cake. THANKS W HONG KONG!!! September 2, 2012
Rated 5 out of 5 by wonderful staff, great buzz Fabulous staff who multitask, and communicate promptly with eachother if uncertain of something. Very proactive in being there to assist with ANYTHING. Great rooms, great views, amazing pool, location very convenient to the massive Elements mall, MTR Kowloon station , airport train & express check-in, making it very easy for families, too. Breakfast buffet was insanely good. Great vibe , but still friendly enough to not feel so cool as to exclude families . March 20, 2014
Rated 5 out of 5 by Outstanding Stay! We had a great stay, the Sunday brunch was by far one of the best brunches we have every had. My wife enjoyed the options on the breakfast, if I had any criticism its that it was a little pricey for breakfast! The bell boy helped us carry our bags to the train station which goes to the airport (much better option than a taxi) and was very helpful and polite (I think his name was Gary!). He helped get our tickets and made sure we knew where to go. I would stay here every time I am in HK! May 3, 2012
Rated 4 out of 5 by Excellant hotel I usually stay in the heart of Tsim Sha Tsui so was a little apprehensive with a slightly new destination but it all turned out for the best. The service was excellant, nothing was too hard and plenty of smiles. What I liked the hotel was that is wasn't a corporatate stiff hotel but a relaxed, cool joint. It is an easy cab ride to Tsim Sha Tsui or the Island, it will be easy to walk when the building works have finished in the area. Happy top recommend, we will be going back August 8, 2012
Rated 5 out of 5 by An overall amazing feeling Although my short stay at the W HongKong was at the end of my business trip to Asia and I am at that point very anxious to come home, I could have stayed an extra day there just to unwind in the beautiful surrounding and amazing comfort of this W, I guess that says it all; an amazing hotel to stay at! April 30, 2014
Rated 5 out of 5 by W hotel is the best for having great stay The hotel located in a nice place where you can meet a lot of place around. The staff over there are friendly and they provide their gust with everything needed starting with check in in door. The concierge team are amazing and they assets the gust with fully of details for what they are looking for. I strongly recommend the W hotel for who want to stay in HK and want to have an amazing trip. April 5, 2014
Rated 5 out of 5 by Feels like being home everytime By now, I have been staying at W HK more than thirty nights since it's opening. It's the place to stay in HK everytime I come back from US. The friendly staff and the comfortable room makes me feel like being home. The upgrade program for Platinum member is incredible. I was able to have the suite almost everytime I check in. I highly recommend W HK to every starwood member. This is the place you want to come back often and being treated like the real platinum member. May 2, 2013
Rated 5 out of 5 by This hotel has great features The precious property is the staff of W hotel, hope W may keep engaging with staff to provide the quality. May 16, 2014
Rated 5 out of 5 by One of the best hotel experiences I have ever had I hope I am not over-selling this property, but this is one of the best experiences I have ever had at a hotel. I was traveling on business, and my harbor-view room had a wonderful view of the Hong Kong skyline, even if it was a bit obstructed by the ICC tower. Although the room was not huge, I would say it was the perfect size, and it was much bigger than the HK alternatives. The bed was incredibly comfortable, and the other contemporary room features made me feel pretty pampered. I especially liked the ability to control the lighting of the entire room from my bed. The giant sliding doors int he bathroom were also a nice touch. One of the best features was the shower. It was quite humid in Hong Kong, and a nice shower can make you feel like a million bucks. The rainfall shower head coupled with a separate hand-held attachment and great water pressure was just what the doctor ordered. But the highlight of my experience was the level of service I experienced. I have never in all my years of traveling felt so welcome at a hotel. No matter what problem I presented the staff with, there was always a solution and a smile. People actually remembered my name - not through some trick where the valet passes it along to the front desk. I would show up in the lobby and staff would call me by my name and magically make themselves available to help me. I should also point out that this hotel is sitting on top of the Kowloon subway station. This meant that I had inexpensive, safe, and efficient access to all Hong Kong had to offer, even when it was raining. For comfort, service, and convenience, I gladly give the W Hong Kong five stars. May 27, 2014
Rated 5 out of 5 by Dead sexy hotel What a great place to hang your head in Hong Kong. I was initially concerned about being in Kowloon instead of Central, but I have long since forgotten about that. • Super convenient. Airport Express from HK Airport stops directly under the hotel. Also the subway is one stop away from Central Hong Kong. • Great staff. Very kind to this platinum SPG member. • Great gym and spa. • Unbelievable pool. A must. Such a cool and sexy vibe. I recommend it to everyone. August 23, 2012
Rated 5 out of 5 by An awesome place to stay !! I keep on coming back and back to this stunning hotel ,offering great service ,marvelous facilities and a great ambience exuding luxury comfort and wellbeing . The people working there make all the difference in the world between a good service and an outstanding one ...F & B ,Guest Experience ,Health Club,Spa ,SPG ,Woobar ..all of them contribute to shaping up the image of a caring hotel ,service oriented and customer focused !!!..thumbs up ! December 22, 2013
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