Rated 5 out of 5 by kb100 great experience
This hotel is well situated in Austin---close to restaurants, 6th street, festivals, etc. The staff was phenomenal. Met our every need. I would definitely stay here again and hightly recommend it.
October 7, 2013
Rated 5 out of 5 by Ed24 Excellent hotel
The staff was very friendly and helpful. The room
was well-designed and comfortable. It is easily the
best W Hotel of the 4 I have stayed in. From now on
when I visit Austin, I will stay at the W.
August 20, 2013
Rated 5 out of 5 by CasualTraveler Stay of Excellence
I love this hotel. This is my third stay and everytime the service gets better. I am never disappointed by the food, rooms, or service. If you're ever in Austin, make this hotel your first choice.
May 19, 2012
Rated 5 out of 5 by TerryH Difficult to book
I love this hotel. Unfortunately, I have very little success getting a room at a reasonable price. I stayed here often when it first opened, but have stayed at the Hilton the last 10; to 12 times.
January 11, 2013
Rated 4 out of 5 by Ken66 Staff
You hav an excellent crew. From your doorman to the front desk. Everyone was friendly and attentive.
Nicole and Anthony (Tony) were exceptional. Thank you for expressing our thanks. Ken and Bob
June 10, 2013
Rated 4 out of 5 by golfer89 Great place for a short stay
If you decide to spend the Weekend in Austin the W is definitely a good choice, its situated in a great location close by to many restaurants. The staff is friendly and the drinks are good.
December 5, 2013
Rated 5 out of 5 by Jayeel Very chic and attentive hotel
We had a great stay here, the hotel was very clean and comfortable. The staff were all very nice and very attentive. We do wish there was continental breakfast and free internet in the room.
January 22, 2013
Rated 5 out of 5 by NAVYSTUD has everything you are looking forward to experencing
Unique layout, CLEAN professional
to point inside team needs to get along with valet and vice versa
beds to die in
great room amenities
spa great while we waited for room
February 11, 2014
Rated 2 out of 5 by CLC2013 This hotel needs to lift its standards
This was my first visit to Austin, being an SPG member I naturally selected the W. Unfortunately the service was not up to scratch and made my stay memorable for all the wrong reasons
December 3, 2013
Rated 3 out of 5 by amytm Disappointing for a W
Typically, I'm incredibly impressed with the service at W Hotels, but this stay was just OK -- something more along the lines of what I'd expect from a budget hotel. I had to make several requests to staff during my stay -- like to have someone take a look at the outlet in my bathroom that wasn't working and to have a cab ready to take me to the airport upon departure. They never came to look at the outlet issue and I had to call back again the next day before someone would attend to it. Called 2x (once the night before and once the day of -- 15 min prior to departure) for a cab and still ended up waiting 15 extra minutes because the valet said the staff never passed on the message to them. Ended up making me late to the airport. In addition, my mini-fridge wasn't working/wasn't cold, and also was not replenished each day. And the hot water wasn't very hot -- had to let the shower run for at least 5 minutes before it was even tolerable, and even then it was just lukewarm. There wasn't anything that was abhorrent, but my experience certainly was not on par with what I've had in the past -- certainly not for the price per night paid.
March 11, 2014
Rated 5 out of 5 by karen1 Perfect location in Austin!!!!!
The moment we arrived we were taken care of in a manner that felt very special! We appreciated all the staff and their attention to detail! Appreciated being able to walk everywhere!
January 23, 2013
Rated 5 out of 5 by DavidR123 Awesome hotel and staff!
Got upgraded to a Cool Corner Suite - and it was awesome! Beautiful river view! We could even see the bats at dusk!
Staff was wonderful, room was perfectly clean and beautiful!
August 20, 2012
Rated 5 out of 5 by TheFJH WOW from Austin
I only stayed for a night, visiting from Los Angeles, but I was blown away by the service and attention to detail. This is my favorite hotel to stay in while visiting Austin.
October 30, 2012
Rated 5 out of 5 by bootsie Perfect place to stay in Austin
A great property situated in downtown Austin. The staff members were all fantastic. My stay was too short, but I loved every minute I was there for my quick business trip.
July 23, 2012
Rated 4 out of 5 by eschlegel Great Hotel, Staff and Service Needs Work
My girlfriends and I stayed here for a long weekend.
We had a some unusual interactions with the hotel staff, including a disingenuous female SPG desk person who gave us an attitude and made us feel bad for forgetting to exchange our used pool wristbands for new ones; a valet who was slow at bringing around our car despite our calling ahead; and a missing bottle of champagne - friends of ours used the in-house Whatever/Whenever service to have a bottle delivered to our room as a surprise, but we never received anything and the hotel staff provided no explanation or apology when we inquired about it.
At night, the bar area on the first floor gets very busy and local police are positioned at the front entrance of the hotel to maintain order, which creates an uninviting and inhospitable vibe for paying hotel guests.
That said, the hotel itself is great - one of the nicest Ws I've ever stayed in thus far - and features an impressive outdoor pool and bar/deck area for lounging. Our rooms were comfortable and clean.
I also had a fantastic experience and an easy time booking a last-minute appointment at the Away spa.
July 16, 2012
Rated 5 out of 5 by YukonJack Great hotel and staff
staff is great delivering superior service, food and beverage. music venue is great addition.
April 11, 2014
Rated 4 out of 5 by Bethfhptx Nice but not great.
I enoyed the room, except that it was so hot in the room and would not cool down. I had a horrible time sleeping due to this.
March 19, 2014
Rated 4 out of 5 by fduffy lack of sofa to sit out hurt exp
bed was not comfortable
May 3, 2014
Rated 4 out of 5 by ATRL Exceptional service
The front desk and concierge went out of their way to help me celebrate my birthday. Getting us tickedts to the ACL show on short notice was an unexpected surprise.
September 7, 2013
Rated 5 out of 5 by Paige21 Wonderful place to celebrate
My granddaughter's 21st birthday was extra special because of our stay at the W Austin. Thank you for all your special attention to making this so very memorable.
June 5, 2013
Rated 4 out of 5 by Tinarae Great ambiance
Walking in I felt like I was staying in the comfort of my own home.
The only downside to my stay was the elevators going down and getting stuck in the stairwell
March 1, 2013
Rated 4 out of 5 by buddylove location
Wonderful location, the town seems to revolve around the hotel, but as a business traveler it is hard to be a regular because of such wild price fluctuations.
November 26, 2013
Rated 5 out of 5 by Gato Great location
Great hotel and location for food and entertainment
April 24, 2014
Rated 5 out of 5 by pidge Even good for old guys
Had a business meeting in Austin. W's generally don't fit my profile as a 55 year old lawyer. But the place was excellent--the staff, the room and the price.
March 9, 2013
Rated 5 out of 5 by Tracy23 What a great experience
I found everything about W Austin to be practically perfect. From the kind, caring staff to the yummy food and refreshing drinks, it was simply first rate.
June 23, 2013
Rated 5 out of 5 by bchil Fantastic!
I had a wonderful stay at the hotel. The room was beautiful, the staff friendly and helpful and loved the pool! Definitely the place to stay at in Austin!
July 5, 2012
Rated 5 out of 5 by Bruins2013 W Austin a great stay in one of my favorite cities.
W Austin is an excellent hotel in heart of a great city, Texas hospitality at its finest. Amenities superb, all requests accommodated, service top notch.
June 19, 2013
Rated 5 out of 5 by DT67 High End Hotel Downtown
The hotel staff went over and beyond to help make sure our stay was as comfortable as possible. The room was spacious and well appointed.
January 31, 2014
Rated 5 out of 5 by getupandgogirl Enjoy every time!
I always stay at the W when in Austin and always enjoy it and look forward to the next opportunity I get to go to Austin so that I can stay at the W!
November 10, 2013
Rated 5 out of 5 by Ummmm Excellent
Austin is a great place to visit, and the W is most certainly the place to stay. The hotel is beautiful and enjoyable. Always happy to come back there!
June 9, 2013