Rated 5 out of 5 by Artzt Outstanding Customer Service
The staff went above and beyond every time. The hotel had a great vibe going on all the time. Everyone was superbly well trained but exercised their own personal touch. For a relatively new property it has great maturity and is probably the best among the entire brand in many ways. Looking forward to another visit to Tapei.
June 19, 2013
Rated 5 out of 5 by Manju Great funky hotel
Very cleverly designed room with nice bathroom and Bliss toiletries. Loved the rainforest shower and that the wardrobe can be opened from bathroom or room. Comfortable bed and pillows. Good gym facilities with much equipment. Had room service for breakfast and dinner. Food serves were generous and presentation excellent.
November 21, 2012
Rated 4 out of 5 by lso66 w taipei
Very good experience. staff was outstanding.
March 9, 2014
Rated 5 out of 5 by DWW1 Indulgence
Treat yourself to elegant modernism. Wonderful rooms and helpful staff.
March 6, 2014
Rated 2 out of 5 by Lynne LEVEL OF SERVICE
The check in staff are not friendly. They barely make eye contact with me at check in. The reception was cold and the staff actually yawned. This was in the early afternoon.
Next, the wrong bags were brought to my room. None of the bags brought in the first time belonged to me. This is alarming and most disturbing.
January 29, 2013
Rated 4 out of 5 by BizTraveler Perfect but breakfast
Everything else was perfect but breakfast especially with coffee. Staff haven't been trained the difference between Cappuccino and Latte. Breakfast buffet was below my expectation - for example taste, selections, quality and temperature of the food. Not bad but I thought it will be better since this is W hotel.
March 18, 2013
Rated 5 out of 5 by GlobalTravel08 Great location and great facilities.
I stayed in more than 10 W Hotels. This is one of my favorites. For breakfast, you get the healthy organic vegetable. The sauna facility is the best. It is located in the east Taipei with all the restaurants and shops within walking distance.
January 20, 2014
Rated 5 out of 5 by Icecreamgirl This hotel is excellent overall
It's hard to describe how much I like staying at W Taipei hotel. The room is comfortable, staff are professional. I believe staff are well trained as they are so professional and efficient and friendly. Room service is good. Also, the pool and spa is good.
I must say its one of the best hotels I ever stay.
June 27, 2013
Rated 5 out of 5 by Gust Cosmopolitan Design
A very modern and stylish design hotel with all major facilities.
March 3, 2014
Rated 5 out of 5 by Nelle727 Excellent, chic design
The room is superb and offers a magnificent view.
The only small issue was that had we been told earlier about the sauna and steam room facilities on the gym floor by staff we could have enjoyed it more. We were only being informed the 3rd and the last night at W.
January 1, 2014
Rated 5 out of 5 by Upintheair Best W Hotel in the World
As a Platinum member, I've stayed at many hotels. The W Taipei is by far the best hotel I've ever stayed at these past two years -- hands down. The service is better than any hotel I've stayed at recently -- everyone is attentive. Most importantly, the W Taipei is very clean and always smells good.
October 9, 2013
Rated 5 out of 5 by DavidA The Best W So Far
I gotta give it to the W crew - this time they create a fantastic hotel! The setup with the Bar, Pool, Poolbar, Reception and restaurant is just amazing!.
Wrt platinum recognition, nothing to complain at all! Location is good, Ambiance superb and room design is thoughtful, warm and yet cool design.
October 21, 2011
Rated 5 out of 5 by LIL717 Lovely Hotel, Great Location, Very Comfortable
Would be nice to have a couch instead of a chair in the room.
The mattress is a little soft, personally prefer more support
The pre-pay rate via Agency is better than direct booking, though my booking is being done directly before checking with travel agency, as I found out too late...
October 2, 2013
Rated 4 out of 5 by Oceanz Great hotel but standard has dropped alittle
Overall staff and hotel were marvelous. Had a great stay. However, compared to the previous time, there are some differences. Toiletries were not replenished and the gesture of gummy bears were no longer offered at turn down service. That could be improved.
All in all though, great hotel!
August 5, 2013
Rated 4 out of 5 by timothylmh The hotel is a bit overated
The hotel is at a very good location. However, the service itself not as how it is being rated which I heard from the mass.
February 17, 2014
Rated 5 out of 5 by Los37 Outstanding
The service was beyond excellent and the rooms were fantastic. There was absolutely nothing lacking in either the room or the staff. The reception was even able to accommodate my two separate reservations into one stay in one room all four nights. Will definitely be staying here again.
September 2, 2013
Rated 4 out of 5 by SnowFlakenNov13 Respect your guests' privacy.
Overall, the hotel staff react swiftly to guest's request which is good. Just one question for W-Hotel Management; why do front desk put an external telephone call to your guest's room at 1.15am without checking with your guest whether they wanted to take the call?
November 30, 2013
Rated 3 out of 5 by Mango Room was great but ...
The Room was great but the noise from downstairs was really loud. I'm travelling on a business trip, the noise have afftected my sleep at night. I love the location of the hotel and will hope to stay with you again but appreciate if you could place me at a much higher floor.
May 4, 2013
Rated 2 out of 5 by Mango Do not rest on your laurels
My room door was opened when i returned one late night. Was told that cleaners have forgotten to close the door. This is terrible. How can such a highly rated hotel make such mistake! Hotel managers apologized after the event but i hope this incident will not be repeated.
October 31, 2013
Rated 5 out of 5 by blindside Amazing Service
The staff service level is amazing. Prompt, courteous and attentive. By far the best W I have visited.
February 18, 2014
Rated 5 out of 5 by Wiras69 President/Commercial
Excellent stay, value for money!
February 27, 2014
Rated 4 out of 5 by LukeHK Helpful staff
Rebeca at the welome desk has been particularly helpful. We have altered our travel arrangement many times and she has done everythng to accommodate our wishes. Thank you Rebeca ！
However, we found the contact with Whatever quite annoying. We have never got a straight answer.
January 3, 2013
Rated 4 out of 5 by redchen nice view for the 101 fireworkds on nye
nice view kinda pricey 1500 for a night required you to get two nights. if you do not like the crowded and have a couple friends that is willing to split the bill then would recommend.
January 25, 2014
Rated 5 out of 5 by FosterGrant Great Stay
Great city location. Very chic, classy hotel. Staff are fantastic. Very helpful. Everyone meets your needs. Great atmosphere. Extremely clean. Extremely organized. Great breakfast buffet.
January 24, 2014
Rated 5 out of 5 by wei3444 PERFECT HOTEL TO STAY IN TAIWAN
SPG had never failed to keep their brand, from the perfect beds that will really make it hard for you to get up, to perfect breakfast--I love the large selection of foods they offer, to sincerest attitude of the service staffs. keep it up! I'll definitely come back.
September 11, 2013
Rated 5 out of 5 by DailyBread Excellent service
A perky young lady brings my room service order and asks how I was. I assumed it was the perfunctory greeting ordered by the hotel training manual. I said I had a cold. She immeidately offers to bring up a pot of hot water with lemon and honey...
That was impressive!
June 30, 2013
Rated 4 out of 5 by Adefen1065 hotel features and staff
I was impressed with the staff swift responsiveness towards our needs on the toiletries.
The one thing which meets my satisfaction was the toilet installed with a special function cold weather. It was so useful.
Excellent hotel !
December 22, 2013
Rated 5 out of 5 by Sasha80 Great Hotel
Great hotel. Direct view of Taipei 101. The room is the most thoughtful and well-planned featured rooms I have ever stayed in. The toilet is fully automatic and I miss it already. LOL. The hotel design is suited to the young and vibrant. Kudos on such a great hotel!
January 28, 2013
Rated 5 out of 5 by Roadwarrior A Gem
The gem of W Hotels (and I've stayed at many of them). This property has outstanding service, nicely-designed and spacious rooms, and all the amenities you'd want (a real spa!)...right in the heart of downtown. Wish the new W Hotels in the US were this outstanding.
November 3, 2011
Rated 5 out of 5 by Aeronic Great hotel!
W Hotel Taipei is one of the best hotels I've stayed so far of the SPG hotels.
Beautifully decorated, very chic and modern.
Most impressive is the toilet which provides a fully automated toilet bowl making me feel like I was back in Japan, really nice.
However, there were still slight disappointments during my stay. One of which was that the swimming pool was closed as I have been anticipating to use this swimming pool. Another thing that I had to pick on was that the room's kettle could be better situated or "wired" such that it's easier to use.
Last but not least, I must commend the staff of W Taipei. They were really warm and friendly. Before we even reached the doorstep of the hotel, two staff already came to us seeing us dragging our luggage and helped us with the luggage as well as lead us to check in.
The Whatever, Whenever service was also fantastic as I had requested for paper bags and more tea which were all given to promptly.
Kudos to the service level for W Hotel Taipei and I thank you for the great stay!
January 4, 2013