Rated 4 out of 5 by RNM2041 W Hotels always great!
This hotel is stunning! But..................
- Checked in at 7pm and my room was still not ready!
- The towels were not all clean!
- There was not hot water available everyday!
- My friend's room was not cleaned one day!
- Mr. Chow is the worst restaurant I have eaten at in the USA and the worst Chinese food I have ever eaten! Bad service to add!
February 21, 2014
Rated 5 out of 5 by Haney Comfy,quite,just perfect !!!!
Beautiful hotel,friendly staff,clean, modern and very quiet ! Hard to find all that in one hotel !!
Food was amazing! Especially the short ribs and grouper !! And Jose in the restaurant Dutch went beyond his duty to make our visit special !!!
I even brought my little dog and he was welcomed !!
I would highly recommend this hotel.
Trying to plan another trip back and we just left !!
January 5, 2014
Rated 5 out of 5 by km4401 Just Great
Stayed a week at this gorgeous hotel. Name of room "Fabulous Room" was perfect. Spacious bathroom, cozy bed, 2 tvs, mini kitchen, comfy sofa, and large terrace with 2 loungers, table, and 2 chairs. What could be better. Not much better than at the W. We stay at more than 25 hotels a year and none has given us more for our money than the W. Have already booked a 10 day stay in February! Can't wait!
September 27, 2012
Rated 3 out of 5 by cichero8 service not worth the price
this is my fifth or sixth stay at the W and things aren´t getting any better. Service and valet are slow, cleanliness is average and staff is below expectations for the price of the hotel. What makes it worse now is the construction site right next to the W wich means the beach time is not relaxed and heavy on noises.
You should be thankful for your location. Its what keeps people coming back...
August 5, 2013
Rated 4 out of 5 by Her50 Great location, rooms are excellent.
We had a wonderful vacation at the W. Great location, wonderful facilities, beautiful beach.The members of the pool staff were outstanding.
There is a lot of room for improvement with the lobby and desk staff. At times they were aloof and not very helpful.At check out, I had to struggle with my own bags, while the staff in the lobby walked around appearing to be busy and not offering to help.
December 27, 2012
Rated 3 out of 5 by C74208 Pros & cons
Checking in and checking out took way too long at this hotel. They had a very long chaotic line when we were checking in. Surely they could have put another person on check in- there seemed to be only two. I also hate it when the pool scene is so crazy that there was no chance of getting a chair by the pool. We were put on a wait list for 3-didn't even have to be together- and about 2 hours later they did call and said they had two chairs. We went to the beach and the service there was really horrible. A woman took our order for beverages but never brought them. I finally went to get them after 30+ minutes of waiting. I have to say the man at the bar was very apologetic. Seemed to acknowledge some problem with her. And no, she wasn't super busy- I observed her standing in the shaded bar area chit chatting. It was noisy in the room but I guess that's to be expected. I thought the rooms were nice, spacious and I really like the location of this hotel.
March 3, 2014
Rated 4 out of 5 by JGRlll Fun weekend hotel!
The hotel is fun and the location is great as its not in the center of the maddness. I recommend it during the week as it is more quiet and low key. The beach access is great and not crowded. The mini bar is a fortune. I wish the hotel would do everything for free except for the liquor like the Andaz Hotels. Also, the food is very expensive when ordering room service - it's not worth it.
December 31, 2012
Rated 5 out of 5 Awesome! W Hotel South Beach
A very modern and elegant hotel located at a prime location on South Beach. Top notch staff greeted us with a smile and provided great service to us during our stay. A spotlessly clean and very chic room was waiting for us with a great view of South Beach. A great place for a romantic getaway, a business meeting or a relaxing vacation. I was very impressed with this hotel. Fabulous!
July 7, 2013
Rated 5 out of 5 by Edge41 Over the top!!
The South Beach W was WONDERFUL to say the least. Everything was perfect from the moment we arrived to the minute we left. We were upgraded to an ocean front Fantastic suite, and FANTASTIC it was. It had a huge balcony and every single thing you could wish for. The pool was incredible along with the service of the staff.
There really is no other place to stay in Miami!
November 17, 2013
Rated 4 out of 5 by S302 great stay but...
I have stayed here twice this year and it has been wonderful. W South Beach is a great property, has a great staff and I would definitely stay here again. The only bad thing I have to say is that during both of my recent stays we had problems checking out.. Beware of hidden fees and extra charges. I had to get my bill adjusted both times, and both times it was a hassle..!!
September 23, 2013
Rated 4 out of 5 by YONDER MOSTLY CHIC WITH A BIT OF FAUX
I have been here on several occasions. Experience marred by rude pool staff who gave preferential treatment to unit owners - excuse me, I'm a paying guest. Many noisy kids in pool. Love the units - BUT toilet and sink malfunctioned, and the cleaning staff could have done better. Be prepared for loud music permeating the beautiful ocean-view windows way into the wee hours...
April 19, 2012
Rated 3 out of 5 by katja great location
Disappointed with the room, too noisy..
Traffic, slamming doors and not the beach view I expected. No kitchen utilities and not so fancy and upgraded room as promised!
Had to pay for internet which I think belongs to the two star hotels. Personnel friendly and helpful but complaining and changing room is never convenient.
Hotel room and other facilities clean and guarded.
September 15, 2013
Rated 5 out of 5 by JohnnyR Awesome
We stayed in a Mega Suite that contained a second story outdoor kitchen which included an outdoor TV and seating for 8. Also on this level was a plung pool with an unobstructed view of the ocean. The lower level had a high end kitchen, killer bose stereo and a wide open entrance to the patio. Unbelievable! Service was truly the exceptional and every detail was perfect.
February 11, 2013
Rated 5 out of 5 by Lars01 A place I want to return to
It is always a pleasure to visit the W South Beach. Not only is the "hardware" (rooms, resort area, location) attractive, the "software" (the W people and the attention they give you) is impeccable. I've stayed at the property a number of times and it is my family's and mine favorite hotel in South Beach. I will definitely be back - very soon.
January 26, 2014
Rated 5 out of 5 by JethroBodean Jethro goes to South Beach
I am a hick from a small town and had accumulated some free nights via a recent SPG prommotion and decided to spend them @ the W Hotels in Fort Lauderdale and South Beach. I stayed 3 nights here. The service is great, the staff, of which there is a plenty go out of their way to make sure you are being taken care of. It has a great location and the hotel is beautiful.
November 25, 2011
Rated 4 out of 5 by Paul4349 Internet Service Issues
Evidently your internet security gave my laptop VPN some problems different frommost other Hotels- it required a differnet set of computer setting for your strange security in place.
I travel and stay over 100 nights a yr and havent seen this excersize before - so you might want to review this . IT jsut causes the business customer delays for no specific reason...
February 17, 2013
Rated 5 out of 5 by pinasfp80 +++ experience
First time in South Beach and staying at the W was a first class experience for us all the way. the staff cannot do enough for you. the rooms (we stayed in the Oasis suite) just stunning, clean, modern, stunning views. Lobby,Beautiful! Rooms, Beautiful, Pool, Beautiful! Staff,so professional and pretty too! Beach,Beautiful! Definitely going Back!!!! loved it!!!!!
September 5, 2013
Rated 3 out of 5 by RDev40 Love W Hotels but there were a few issues
Enjoyed the amenities but there was a disconnect between what I was told by Quinnton the night manager and Chris the next manager on shift regarding my room upgrade through my fine hotels and resorts booking through my platinum Amex. I was told that an upgraded suite was available and that if an in upgrade to the oasis suite were available I would get the upgrade. The next morning the suite was available but at that time Chris, the new manager on shift attempted to sell me the upgrade. This was all aside from checking in and not getting all the my available amenities explained to me at check in for booking through the fine hotels and resorts. I also had a huge issue with the turndown service. Usually most hotels due this between maybe 6 and 7pm. Our turndown service walked into the suite at 10pm woke my 1yr old and scared the heck out of my wife as we were already laying in bed heading to sleep after a long day in the sun.
August 7, 2013
Rated 4 out of 5 by DWTO Great hotel and enjoyable stay but not kept clean
We had to move from our first room as the tub had stains that couldn't be removed. The next room was clean but our large balcony, which was the reason we wanted the room, had cigaret buts, and garbage on the floor and cigaret burns on the lounge chairs, that weren't cleaned up during our 4 days even thoiugh we asked. Still loved the hotel.
January 20, 2014
Rated 4 out of 5 by NickGG staff needs better training
On two separate occasions we asked the front desk staff members questions: Is there a daily brunch? How do you get to Lincoln Road? Each time the staff member said they didn't know as it was their first week on the job. Those seem like questions to which a front desk person should know the answer. The hotel was wonderful but the staff could use more training.
September 3, 2013
Rated 2 out of 5 by Jeemo Last chance and not again
The staff and the spa don't answer their phones with any interest in solving problems. The spa has a terrible message system and they never answer their phones and when you complain to management they ignore you and book you at another spa without your consent. We went to Setia and got great service. That is where I will be next time.
January 23, 2014
Rated 3 out of 5 by lilmissg Great location
We have been to the hotel many times, it's a great place but at times when it is so very busy we feel the service suffers and we did not get the attention expected form such a high end hotel.
When I registered, I specifically told them it was my husbands 65th birthday, the hotel did nothing, the concierge never returned my email, the service really feel down.
May 21, 2013
Rated 5 out of 5 by F387 only place to stay
the W south beach is the cleanest hotel I've stayed at while in miami. its now the only place i stay down there. has a private and beautiful setting with great amenities. the restaurant is amazing. not much else to say besides i wouldn't recommend anywhere else but the W Southbeach!
March 3, 2014
Rated 4 out of 5 by Stuman MIA Weekend
Great pool but get there early or make a rese, same with beach
April 14, 2014
Rated 5 out of 5 by DianaSlim Amazing
There is nothing to complain about @ the W South Beach. Everything is perfect from the minute you check in to the moment you check out. The staff is ready to wait on ANY request you have. Forgot to pack something? I am sure concierge will be able to provide it. Great service. Lovely hotel, amazing rooms, wonderful balconies & views. Just perfect.
October 21, 2011
Rated 5 out of 5 by Love2travelalot W Southbeach "Best Pick in SOBE"
Once again an outstanding stay at the W Southbeach. From the moment you pull up to the hotel thru your entire stay, everything was perfect & will exceed your expectations! The staff go out of their way to please you in every way & it is sooo comfortable. A home away from home! ;-)
February 25, 2014
Rated 4 out of 5 by Perl225 Great property
Always love staying here as it is one of the nicest properties in south beach. My only complaint was on the quality of the wait staff pool side one day. It was very busy and I was unable to get my order even after asking many times. Still would go back in a heart beat!
March 3, 2014
Rated 5 out of 5 by PickyAmerican Ridiculously Amazing
For a super frequent, high demanding traveler, this place hit a grand slam on every aspect. The staff is on your every thought, security is great rooms are impeccable and the location is perfect.
March 23, 2014
Rated 5 out of 5 by GOLDYXXX The "W" MIAMI BEACH - WONDERFULL !
...WE HAVE RE-VISITED THE "W" HOTEL IN MIAMI BEACH TO OUR REPEATED DELIGHT. THE POOL STAFF IS PARTICULARLY EXPERT IN THEIR WORK...ALL AREAS OF THE HOTEL AND STAFF HELP TO MAKE YOUR STAY DELIGHTFUL.
I HIGHLY RECOMMEND!
March 12, 2014
Rated 4 out of 5 by Voyager Consistent excellence
As always a calm environment in which to work then relax. Service is first class and the facilities are superb. Only difficulty was that pool was so busy that I could not get a chair once my work was finished. Beach was though a great fallback.
March 6, 2014