Rated 3 out of 5 by saywhat13 *VERY LOUD ALL NIGHT* - If you want a party hotel - check in
My wife and I were on the 12th floor and must have sat underneath the night club. When I called down at 1:30 I just wanted the hotel prepared to check me out early the next day - there was not going to be a room in this place that would have been quiet enough to sleep. Sure enough, a friend on the 7th floor had it even worse (!) and we both checked out early the next day (moved to the SLS in BH - RECOMMEND that hotel).
The staff was totally understanding and helped us move hotels. Apparently they are used to this sort of problem and there might have also been some guests who were having a raging party on some other floor (also common we heard from some staff).
If I were 20-something and looking for fun - I'd have been happy. I'm not - and I wasn't. As SPG does with hotels under construction - this hotel needs a warning that it is very noisy and not for people looking to relax.
May 27, 2013
Rated 4 out of 5 by Caligirl001 Hotel Stay
The Hotel was beautiful! We enjoyed our room and the great view we had of the Hollywood sign. The only issue we had was the noise from the nightclub either above us or below us, we couldn't tell. Although we didn't arrive back from our event until midnight, we didn't really get a quiet rest until after 2:00 am.
May 27, 2013
Rated 5 out of 5 by KP123 W experience aplus
Our first stay not at a Westin but at the W - would definitely come back. The host was simply above and beyond her job expectations. Loved the whole experience.
May 22, 2013
Rated 4 out of 5 by BLPL Hotel has great Bar/Lounge
The hotel has a great outside bar/lounge.
May 21, 2013
Rated 1 out of 5 by JP1984 This hotel needs work to remain an SPG
I stay 100+ nights per year in SPG properties, a total of 350+ since switching my loyalty to SPG from another hotel brand.
In those 350 night, I have never complained about an overall stay at a corporate level.
After my stay at the W Hollywood, I am shocked it is an SPG property. The property is extremely nosiy, I was kept up until 3am on a sunday night because of the club upstairs. I was never offered to move rooms, an apology, or any type of apology the following day. My shower did not work for the entirety of my 6 day stay. On several occasions I waited in excess of 20 minutes AFTER I had already called down 10-15 minutes prior to needing my vehicle. My dry cleaning was also 2 days late, no follow up, no reason, they said I marked the slip wrong. I never checked any service time, so that means back by 6PM if dropped off before 9, which I had. They told me it was tagged at 3:30pm. That would have been a miracle since I was at a clients site the entire day. Overall I could not believe on a daily basis how many items bothered me and made my stay uncomfortable.
Another item that is really unlike an SPG property, is that hotel guests were treated as second class people at the pool and also the restaraunt (even for dinner) on the roof. For the pool, even for a normal chair you were required to wait in line through the bar/rest, then for dinner they went one step further and shut the direct elevator off, requiring you to stand in line there. Not sure this hotel understand the concept of corporate business traveler.
Worst stay I've ever had at an SPG property. Bar none.
May 21, 2013
Rated 4 out of 5 by JPfromthe213 W + Hollywood
With access to nearby attractions during the day, Drai's at night and Whatever Whenever, well, whenever, the W Hollywood was a great stay.
May 20, 2013
Rated 5 out of 5 by DVal115 This hotel has great service
Whatever whenever is definitely the motto at this hotel. The staff is extremely helpful and courteous. I would recommend this hotel to my family and friends for sure!
May 20, 2013
Rated 4 out of 5 by GGENYC Needs an Upgrade
The W Hollywood is still a good facility in the right location however it is in need of an upgrade! What was once a state of the art and hip facility is now a little weathered and in need of a facelift!
May 13, 2013
Rated 5 out of 5 by Claudia72 W hollywood
Excellent location, staff super friendly, despite it is a very busy hotel, they try to mame you feel as in home and confortable every time.
Rooms are clean and confortable.
May 7, 2013
Rated 5 out of 5 by Kennedy Beautiful Hotel
All the staff were really professional and friendly...will definitely stay here again!
May 6, 2013
Rated 2 out of 5 by sullivan1 Not worth the price
There are many many more hotels with better value for the money.
I will not stay at this or any other W Hotel.
May 5, 2013
Rated 5 out of 5 by Akoni3056 Hollywood Spectacular
Absolutely amazing stay. We went to see America's Got Talent right across the street at the Pantages theater. So, it was an ideal place to stay. The hotel is also walking distance to a lot of wonderful eateries and in the heart of Hollywood. Hotel Staff were friendly and not the typical self-absorbed actor/actress wannabe working part-time at the resort. Loved the roof-top pool and chic fabulousity of this property. I'll definitely be back!
May 5, 2013
Rated 4 out of 5 by Sammy777 Great Location for W Hotel Hollywood
W hotel was at a great location. Very close to muiltple restarurants, Cafes and tourist sites. Beautiful views of Hollywood Hills.
May 3, 2013
Rated 4 out of 5 by Keithkw Great hotel in Hollywood, but a bit noisy
Great location if you want to be in the midst of the action. Great club (drai's). rooms a bit small and noisy at night. Lots of party goers. Definately not the hotel if you are look for privacy, but if you want to meet people this is one of your best choices.
May 2, 2013
Rated 5 out of 5 by JimJAC W Hollywood is Fabulous
Not only is the W Hotel Hollywood Blvd in LA gorgeous; every member of the staff was friendly, pleasant, helpful and courteous. We really felt pampered!
April 30, 2013
Rated 3 out of 5 by Rebel Kind of a let down
I wrote an email to the gm. We had a really rough night there. The hotel was beautiful and most of the staff were great but so much late night noise and terribly obnoxious guests. We're young and super tolerant but this was excessive. Our sleep was still being compromised at 8:30/9am. I really hoped that the hotel would have controlled that more deligently. I got a pretty unenthusiastic "sorry bout that" when I mentioned this at check out.
Also, we were so disappointed to learn (while laying out) that the pool closes early there. When I made the reservation, I was assured that it closed at midnight.
April 28, 2013
Rated 3 out of 5 by KAYLA30 More for a 20 something year old crowd
The hotel itself met my expectations--the rooms were clean and the staff was terrific. I would expect a higher class from the W as far as the crowd goes and this is where i was dis-satisfied. The lobby bar at midnight on Saturday was horrible. There were trashy people everywhere i looked....one lady was wearing tight red pants, leopard shoes and what looked like a black bra for a top. She looked like a hooker right off the street. We didn't stay to hang out. I am a 30 year old girl who has stayed at several W's along with other high end brands and was disappointed with this particular hotel. I was having a girls weekend away in LA> The pool scene was too much like a college frat party--everyone was super young, prob early 20s , and seemed like a lot of non hotel guests. Luckily, I found myself a lounge chair. I would prob prefer to stay elsewhere next time when heading up to LA
April 22, 2013
Rated 3 out of 5 by TVCreator good to party, less good for work
great spot for a Friday or Saturday night with friends if you want a pseudo-club experience in Hollywood. Less welcoming to business travelers or people who aren't in the mood to party. Staff is very pleasant but it requires a certain mindset to get into the vibe of the hotel.
April 21, 2013
Rated 3 out of 5 by Sharon78260 W Review
The counters in bathroom were not very clean, hair left. The blind control would not work, which I did not discover until midnight and then the hotel wanted to send an engineer to my room. Who does that with a single woman in a room at midnight............The lady that checked me in was outstanding....
April 20, 2013
Rated 3 out of 5 by dion Great Hotel shame about the build quality
Another great W hotel! however i would advise anyone from staying here due to one fact, the noise! whenever anyone closes their room door on the same floor as yours, you will hear a loud bang and your entrance walls will shake, really bad build quality which means no sleep!
April 19, 2013
Rated 5 out of 5 by Jackie Great staff and perfect location!
Very Hollywood hotel! Sunday night was like a Saturday night. This is the place to be if you want action. Staff did not miss a beat and accommdated all our requests.
Only negative-regular rooms are a little small.
April 18, 2013
Rated 1 out of 5 by DisappointedLoyalist You Guys are Cheap
No tea kettle and chrage $5 for a small bottle of water. I stayed three days and only provided one bottle free for the first day.
I should get free upgrade if suites are available. She was ready to upgrade me if I paid money - that is not the policy I understand being a loyal customer of SPG for so long.
April 16, 2013
Rated 5 out of 5 by ejpeter Best Hotel EVER!
I've been in four star hotels before that should have never been called a four star. The W should definitely be called a 5 star hotel. Very clean, staff and customer service was the best I've ever experienced. Will definitely book here the next time we come to Hollywood!
April 14, 2013
Rated 5 out of 5 by Cande25 Great stay in Hollywood
Thanks for the great stay while I was on business for a couple days in Los Angeles.
April 12, 2013
Rated 5 out of 5 by HollywoodTraveler Superior Hollywood Experience
The W in Hollywood is my favorite hotel for a vareity of reasons:
Excellent staff and attentive to needs
Great restaurants, lounges and clubs
Extremely comfortable, clean & stylish rooms
I've stayed at the Hollywood W more than a dozen times and will continue to do so. I have very high expectations and they are always exceeded.
April 11, 2013
Rated 5 out of 5 by Eric11 This hotel has amazing suites
Hotel has state of the art technology. Recommend the suites
April 11, 2013
Rated 1 out of 5 by BitterBettyPartyof1 DONT WASTE YOUR TIME/MONEY
1st be prepared to pay an additional 500.00 for incidentals upon check-in.
2nd customer service- was by far the worst I've ever encountered for a somewhat "nice" hotel.
3rd management- needs to take a training in customer service
4th valet- if you give them specific instructions you can be certain it wont be followed. For example not charging the room for valet.
5th I will never recommend this hotel to anyone
April 8, 2013
Rated 5 out of 5 by Lorrie Great place to stay!
The staff was excellent. The rooms were comfortable and big. The location was awesome. So close to everything!
April 7, 2013
Rated 5 out of 5 by Vinny32 This hotel has great accommodations
The hotel is centrally located to everything in Hollywood. It's rooms are spacious and clean with great features. The staff is professional and very pleasant to deal with. The night life at the hotel is great. They had a jazz band playing one night during our stay it was a great show. I plan on staying there again.
April 2, 2013
Rated 5 out of 5 by SDSportsgirl Great service
I enjoyed the hotel, the front desk staff was exceptionally friendly! Very clean, will come back!
April 1, 2013