奥斯汀 W 酒店

  • 美国
  • 得克萨斯州,
  • 奥斯汀
  • 拉瓦卡街 200 号
  • 邮政编码 78701
  • 地图

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Age Requirement Policy

Guests must be 21 years of age or older to reserve a guest room.

Rated 4.4 out of 5 by 304 reviewers.
Rated 4 out of 5 by Hotel Spa We had a terrible experience at the Spa. My daughter and I had 2 pedicure appointments,we ran 20 min. late called to let the staff know. We were apologetic when we arrived. The staff could not have been more unwelcoming. They wanted to charge us full services although only offering us 1 pedicure 1 polish change but wanted to charge for both pedicures. 24 hour cancellation policy, but I had made the reservation less than 24 hours before, so that could not apply, the Manicurist was super rude, so rude that I did not want her to work on my toes with sharp instruments. We left I told the front desk that I did not feel comfortable with the manicurist working on me, as we left the spa the manicurist yelled "I am not pissed at you!!! " Totally unacceptable, we honestly felt sorry for the guests trying to enjoy a spa experience with a staff member screaming out the door at us as we left. I immediately called the front desk and Brandy the supervisor, handled the situation like a pro, she was understanding and agreed the staff acted in a very inappropriate manner with us. Needless to say I won't be going back to the Bliss Spa in Austin during our stay next time. Our son goes to school in Austin so we are regulars. May 5, 2014
Rated 4 out of 5 by Nice but not great. I enoyed the room, except that it was so hot in the room and would not cool down. I had a horrible time sleeping due to this. March 19, 2014
Rated 5 out of 5 by High End Hotel Downtown The hotel staff went over and beyond to help make sure our stay was as comfortable as possible. The room was spacious and well appointed. January 31, 2014
Rated 5 out of 5 by amazing customer service I have stayed at this hotel over 5 times and continue to be blown away each visit by the level of customer service and personal attn provided. April 17, 2013
Rated 5 out of 5 by Great hotel Very friendly staff and very clean...love it..will def stay again here..just a little expensive so wld def have to be special occasion January 13, 2014
Rated 5 out of 5 by Quench Your Thirst After going for a run by the lake, and before heading out to enjoy Austin's music scene, try a jalapeno lemonade downstairs - quite tasty! February 1, 2012
Rated 3 out of 5 by Soft Beds I was not very pleased with the beds. They were very soft and I had a back ache. We asked for a board which did not make any difference. December 18, 2012
Rated 4 out of 5 by Green Choice missing Although I have asked for the Green Choice at every check in. I was not credited the appropriate points for two of my last three stays. March 29, 2013
Rated 5 out of 5 by Great hotel and staff staff is great delivering superior service, food and beverage. music venue is great addition. April 11, 2014
Rated 5 out of 5 by March 2013 visit The location was perfect and the room was very comfortable. The employees were very friendly and patient. I definitely will return. March 4, 2013
Rated 5 out of 5 by WOW. W did it again! I can only say good things about my stay. The roomsm the pool, the amenities, everything was amazing! By far best hotel in Austin. August 14, 2012
Rated 5 out of 5 by Great Customer Service The staff, specifically M Lopez, went above and beyond to make this an extra special weekend trip for us. Thank you guys! January 27, 2014
Rated 5 out of 5 by Getaway with Hubby Loved it! Will definately be back. The W and 2nd street district have transformed Austin. It is a definite destination spot! March 2, 2013
Rated 5 out of 5 by Great Stay The Hotel and its staff is on there toes and treated me very kindly. I would stay there again the next time I am in Austin November 3, 2013
Rated 5 out of 5 by makes business travel easy enjoyed the facility. Staff had answers and really appreciated the different lounge options for on site meetings August 8, 2012
Rated 5 out of 5 by Best. Staff. Ever. The facilities and the room were great, but what really put our stay over the top was the incredible staff. January 6, 2014
Rated 5 out of 5 by Great location Great hotel and location for food and entertainment April 24, 2014
Rated 4 out of 5 by lack of sofa to sit out hurt exp bed was not comfortable tbd May 3, 2014
Rated 4 out of 5 by W stands for WOW The W Hotel in Austin rocks!!! The pool is over the top!! The staff over the top!! The food not so much. July 31, 2012
Rated 5 out of 5 by Great location and friendly staff This is the 5th time we have stayed here and everyone is always so nice. Great location and night life! December 27, 2012
Rated 4 out of 5 by Pretty Satisfied Hotel and room were both very nice. I was disappointed that the pool was not a family friendly place. July 1, 2013
Rated 5 out of 5 by Wonderful Excellent staff Best Manager ever quite involved with everyday activities on site and interested November 22, 2013
Rated 5 out of 5 by This hotel is great From the service to the food to the staff, everything was wonderful March 25, 2014
Rated 5 out of 5 by Extremely friendly and helpful staff Every person we encountered at the W Austin was so friendly and wonderful. Can't wait to go back! May 5, 2013
Rated 5 out of 5 by Excellent! This hotel is everything you would expect from a Starwood Hotel, and then some! March 3, 2014
Rated 5 out of 5 by great stay This was an amazing experience- staff and hotel were both great, especially Insider manager. January 2, 2014
Rated 5 out of 5 by austin great hotel thanks,, but not liking to have to write more in review, great hotel that is all October 4, 2012
Rated 5 out of 5 by Staff Without exception, all of the staff took excellent care of us throughout our stay. January 2, 2014
Rated 2 out of 5 by needs work didn't like the decor, chairs were uncomfortable making it hard to work at the desk. April 25, 2013
Rated 5 out of 5 by Best little W in Texas I really just love this hotel. The location is great and the service is impeccable November 12, 2013
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