Rated 2 out of 5 by Marcio54 Bad experience
I do not think this particular hotel meets SPG standards. I was not recognized as gold member during my stay -- was not given a room upgrade, complained twice to the front desk about the noisy room and nothing was done (not even an apology), could not get a reservation at the restaurant for the evening I wanted. Finally, I sent an e-mail to the hotel manager describing my experience and never got an answer back.
May 17, 2013
Rated 5 out of 5 by Eric74 Great weekend
We had a a great stay at the W Washington this past weekend. The staff was terrific and extremely attentive. My wife was sick and we needed to order room service a couple of times. Luckily Jermaine delivered our food a couple of times, he was a super friendly gentleman and a big hit with our entire family particularly my nine month old daughter. Because of staff like Jermaine we can not wait for our next visit.
October 10, 2012
Rated 2 out of 5 by Dennis43 Room at W - Washington DC
I am a huge Starwood fan, however two things about trip were frustrating. First, the hot water in my room would only go to warm. Nothing is worse when traveling. Second, the layout of the room caused me to be able to hear everything in the room next to me. I was woken up 2x during the night (once at 3:30am) and finally had to call security. Overall a terrible business trip with limited sleep and no hot shower.
May 17, 2013
Rated 5 out of 5 by tennisplayerinlr Beautiful, Historic, and Exciting
This hotel has a great location near many of the site you want to see in DC. It is very beautifully decorated combining its historic nature with modern convenience and style. The staff was very friendly and helpful. The only suggestion I would give is the internet should be included with the room, but that is a suggestion to the hotel industry as a whole. We have come to expect it as part of the package.
December 23, 2013
Rated 5 out of 5 by MattPlatinum Great two days in W DC
I am Starwood Platinum and got a sweet suite upgrade upon arrival, so things started good. Then things got better, from the thoughtful extra cookies with room service dinner for my kids to the maitre'd who went out of his way to find a microwave to heat my son's leftovers.
I was really impressed with the property and the level of service. After just one stay, this is one of our favorite hotels anywhere.
March 27, 2013
Rated 4 out of 5 by pbd62 Two day stay at the W Washington D.C.
The W is in a great location and the room we had was very clean. We found the staff very pleasant and helpful. The Hotel's decor is a little funky & the hallways are too dark. Also, our room could have used more lighting, but overall we had a very enjoyable stay.
July 10, 2014
Rated 5 out of 5 by Mgoines If you want chic the W is what your looking for!
Omg! I had the best romantic mini vacation at the W, Washington, DC. In addition to the excellent customer service this hotel is located in a prime location that offers tourist the best of both worlds. I felt like a Rock Star! Partying on the roof top lounge POV, which had the most amazing view, to relaxing in the hotel lobby. My romantic getaway was a success thanks to the W! The W brings SEXY back!
September 3, 2013
Rated 3 out of 5 by 22856 Two things missing
Room was poorly lit, esp in bathroom with dim lighting directly overhead the mirror, making it very difficult to apply make up. Also no magnified makeup mirror!
I can't understand why you wouldn't make that standard in all your rooms. Women's travel in business, too. For me the lighting and lack of mirror is a deal breaker and I will only come back to this W as a last resort on my next trip to DC.
November 17, 2012
Rated 2 out of 5 by Rob123 Beat down
The title says it all. The W hotel in DC is beat down. I stayed in a Marvelous suite and the room itself was worn out. Several stains on the couch (white stains) flower in bathroom was wilted and basically dead. Carpets were stained and dirty. Bed was mushy and mattress felt very old. The location is great! The view from my windows was beautiful! Room service was quick however the food was cold.
January 25, 2013
Rated 2 out of 5 by 2beinmaui FIrst and last W experience
As an SPG Gold memebr for the past 5 years, this is the worst hotel I've stayed in. I was brushed aside at check in, compared to the usual warm and appreciative greeting. My "upgrade" was a low floor across from the elevator with barely any view. Quite the opposite of what Ihave recieved everywhere else. The door staff was awesome. Housekeeping did a good job and left plenty of Bliss supplies.
July 19, 2012
Rated 1 out of 5 by Mary1041 Underwhelmed
I enjoy giving positive feedback. In this case, you need to hear the truth. Center elevator broken--had to finally learn that from another guest. Room was damp for some reason--chairs, bedspread. Totally inadequate lighting for makeup or reading. Lamps weren't easy to understand for turn on. No shower cap provided-had to call for one. Business center--yikes! None of the machines worked and when I called downstairs to report that, the phone in there didn't work!! I had to call info from my cell phone, The fact that I had to pay fr internet access in this day and age is bizarre. No paper for copier or fax. No stapler or paper clips. When I checked out, the line for ONE STAFF PERSON was 20 guests long. Huh? What happened to bill slipped under the door? Or the offer of internet/email checkout? For the $$$$, very weak. On a positive note, your staff was consistently helpful and had great attitudes.
July 18, 2013
Rated 5 out of 5 by HM2014 Excellent facilities. Great style. Fantastic location.
With unbelievable views of the White House and its vicinity from the roof garden, its very enthusiastic and helpful staff and its very modern and lively style, this is a hotel you can't beat in downtown DC. Frequented by both business people and tourists (and rather too noisy for the former who seem to be doing formal and informal meetings from breakfast to dinner time).
April 28, 2014
Rated 5 out of 5 by BigEM Staff was exceptionally friendly and the location was amazing.
Even though this room was exceptionally nice, there were no window views as the room is facing a back ally way. In addition, if you are not a platinum SPG member you were charge a daily access fee, if requiring an internet connection. Considering the price point of this hotel, internet access should be free to all. However, the staff was exceptionally friendly and the location was amazing.
August 16, 2013
Rated 3 out of 5 by holidayXX Great location but a victim of its success
The hotel is in a great location and service was OK. Rooftop area was great for viewing but as a hotel guest there was nowhere for me to enjoy the location other than with hundreds of other guests in a really noisy environment. Even the hotel foyer had a DJ and load music, there wasn't anywhere just to have a quiet drink or relaxing space.
May 31, 2014
Rated 5 out of 5 by Marketing2323 Classy, professional staff
Something as simple as needing a phone charger for my iPhone was handled friendly and professionally within minutes. I felt everyone, from the gentlemen calling our cabs to Mike the Engineer assisting me with my phone, was top-notch. Made all the difference during my hectic business trip. Room was quiet and spotless clean.
---Was a relief to see the W after long work days and nights...
February 27, 2013
Rated 5 out of 5 by Prize2014 A new Experience
First time in Washington D.C. and we could not ask for a better location than the one we got at the W Washington D.C. The staff was second to none and helped us with anything we needed! We normally would not have stayed at this type of hotel but it was part of a package and we are glad it was.
June 23, 2014
Rated 5 out of 5 by Teri14 W Washinton!!!
The W Washington was wonderful. We had a great experience. Staff were VERY helpful and responsive to our needs.
July 25, 2014
Rated 4 out of 5 by NBG22 This hotel needs updating
While I generally like W hotels this property is in need of improvement. The room was damp and the carpet did not look/feel clean. The lobby did not have the fresh/clean/modern look expected from a W hotel. With all of the hotel properties in DC I would not stay here again.
June 27, 2014
Rated 2 out of 5 by BizTraveler1980 Hotel has issues
Hotel has issues from check in through manager on duty. Checked in at midnight to a tiny room, looking like it was furnished in Ikea castoffs. Room was dark, facing an alley. Asked to be moved. Eventually changed rooms. Rooftop bar has a great view, but truly clueless staff. This hotel is in a great location, but that's about all going for it. You can do better elsewhere.
March 6, 2014
Rated 5 out of 5 by SamanthaJane23 Go Green component
As it was explained to me when I checked in, the staff would not change or make my bed everyday, but they would come in tidy up and change towels (if needed). This isn't what happened. The staff didn't come in my room at all -- until I asked for the used towels to be taken out and the trash emptied. My stay was Saturday through Friday. A long time to go without services.
March 1, 2014
Rated 5 out of 5 by HLS24 Finest hotel in DC
From the moment you are greeted at the door until the moment you depart, the W's team is courteous, attentive, and immediately responsive to all requests. The rooms are immaculate and stocked well beyond "necessities". I highly recommend enjoying the superb service offered by the Whatever/Whenever team here! The consummate professionals here will make your stay memorable.
January 25, 2014
Rated 5 out of 5 by jenstravel The Best Place to Stay in D.C. - hands down!
The Staff were so considerate, helpful, pleasant! The hotel was so impressive! And we will be back without the kids to spend some time on the terrace! :)
July 17, 2014
Rated 2 out of 5 by JTP55 Our first stay in 'W' hotel
It is our first time in the historic Washington DC and it's just right to stay in the 'BEST' SPG recommended hotel, 'W' DC.
I'm supposed to get an upgraded room as a GOLD elite.
Our stay was anything but restful. We got a room next to the elevator and ice maker. We have a lot of noisy neighbors. 12:30am still a lot of partying through 3:30am. Really disappointing stay.
November 13, 2013
Rated 5 out of 5 by Hanko Hotel Positives
The hotel is well designed and beautifully decorated and cleanly kept. But more importantly the staff is most courteous, friendly and helpful. From our entrance in meeting Mustafa to help with luggage to Dag to check us in and Davide our Accura driver as well as hostesses and waiters at the Steakhouse, valet people and staff in general - Phenomenol.'It was a great stay.
November 25, 2012
Rated 2 out of 5 by Brooklyn77 Tiny Room
Small room.bad sliding bathroom door.missing toothpaste and toothbrush.
July 24, 2014
Rated 5 out of 5 by Brandi29 Perfect location
My husband and I spent an extended weekend getaway at the W in DC and had a blast! The location couldn't be more convenient to the sites and sounds of the city. The staff was very friendly and made sure we were enjoying our stay. We ended our trip with a night on the rooftop at the P.O.V. lounge- it was the perfect ending with a cocktail and a view of the White House!
December 19, 2012
Rated 5 out of 5 by Sheila9 The W stands for "Welcome!"
I wish I'd had more than 24 hours at the W in DC - it's a beautiful property, well-appointed and in a fantastic DC location. The staff is friendly and attentive, and when I arrived at 2:45 to check-in, I didn't feel "early to the party." I was also able to check-out at 1:00 pm the next day, which allowed me to spend more time volunteering at the Rock N Roll Marathon.
March 20, 2013
Rated 5 out of 5 by Meezy Excellent Hotel and Staff
I had a excellent stay at the W Hotel Washington. The staff were very accommodating to my needs. Since I was celebrating my birthday the drink tickets were a bonus. The hotel was very close to the White House. Great location and promixity to all the memorials. The hotel lobby is beautiful and the roof top patio was great.
Looking forward to staying at the W again.
October 23, 2013
Rated 4 out of 5 by svbrown50 Great stay
My wife and I had a great escape weekend at the W. The location is excellent, the staff responsive and attentive, room in good condition, food at J&G for breakfast and dinner was great.
Since nothing is truly perfect, the one suggestion I'd make is to manage the elevator access for guests so they aren't competing with the rooftop lounge visitors.
April 7, 2014
Rated 2 out of 5 by NJ5o Younger, less sophisticated clientele
Sloppy reception though well versed in technology. Room small but clean.
Had multiple attempts (ostensibly drunken) to gain access to my room after midnight; even a phone call from the drunk telling me to let her in! I am 50 years old and would never give this hotel my business again.
I travel for a living (airline pilot.) This hotel is overpriced and cheesy.
November 14, 2012