Rated 4 out of 5 by Rosly18 Overall Good Stay
I booked a suite here to celebrate my fiance's 30th birthday. Overall, my stay was smooth. The staff were very accommodating and pleasant.The agents that checked me in as well as out were very responsive. I ordered eggs benedict and the hollandaise was not added. I called Room Service and they sent it up right away. My only issue with my stay was my upgrade. I was upgraded to a suite for a $200 fee. I agreed to this because I was told that if I didn't take it it would be given to a VIP. It turns out that this information was untrue. There were suites beside/ beneath us that remained empty. As a hotelier/SPG member, I am annoyed that I was charged so much for what could have have been free or cheaper.
August 20, 2013
Rated 5 out of 5 by Relaxed Great Associates
The W New York makes you feel welcomed and appreicated for staying there. Each time you walk by an associate you feel like you belong. They go out of their way to assist you. Freddy, the bellman, was exceptional. He is very genuine. The location is great too, just minutes from everywhere but not in the hustle of things if you are looking for something a little more low key. Cabs are whistled down for you to alleviate your stress. The Acura program is so easy and convenient. Our driver, Ethan, was welcoming and engaged in conversation. We would stay there again and recommend to others.
February 4, 2013
Rated 2 out of 5 by JDHJR LOUD
This was the first time I stayed at this property and have stayed a many Starwood properties. My primary issue was how loud the air conditioner unit was. Everytime it turned on or off there was a clunking sound that awoke me - in addition to that there was a noise that sounded like an engine or fan overheating that woudl start light then get louder and louder and loud then slowling go back to no noise - this happened every 15 minutes or so and have to admit I was awaken at lest 8 to 10 times by it.
July 18, 2014
Rated 3 out of 5 by Rocinbmor Double check your bill
My first stay two years ago, was a dream - this stay was a nightmare – The air unit didn’t work ALLl day when it was fixed at 11pm(ish) it was so loud we turned it off - huge issue with our bill – Staff was very accommodating - Marcus and another bellhop were super pleasant. The Managers did try to accommodate us, but their actions were not realized when we received our final bill, not to mention we were charged large amounts for mini bar use and we didn’t use the mini bar, the credit card we used at check in wasn’t the card that was charged. A relaxing weekend turn into a nightmare.
September 3, 2013
Rated 3 out of 5 by Criticizer Noisy!
I frequently stay at the W on Lex but the past couple of visits I've had trouble getting any good rest as the hotel is noisy. The primary reason, which I discovered this time, is that there's a police and fire station around the corner so all through the night sirens blaring. In addition, the street noise is loud in the rooms on the lower floors (below 10). The key get a quieter nights sleep is to get a higher up room that isn't facing Lex or 50th. However, the elevator access from the higher floors is another story.
The beds also have a minimal amount of covering with thin and stiff feeling sheets. The rooms are also on the small side especially compared to other Starwood properties in the city.
Housekeeping also is not up to par. There was an empty water bottle in the middle of the room when I checked in and they didn't replenish the soaps, lotions, or shampoos so I had to ask for more myself.
The decor needs to be updated. It was cool 5-10 years ago but the problem with using a trendy decorum is that it starts to looked dated fast.
August 15, 2014
Rated 3 out of 5 by Tannhauser Good Staff - Average Accommodations
East side is not convenient for what I wanted to do at night. Room had few surface spaces to put luggage down. Staff was excellent and attentive. It was great to be near St. Bart's at Park Avenue and 51st Street which I availed myself to a few times. The hotel is fine - I just don't like being on the East side and as noted so few surface spaces - other than the bed to sort clothes, etc. I also wondered if my skin was alergic to something in the detergent used for sheets since I found myself being itchy when laying down. I liked the staff a great deal - they did things without being asked whether using their card for the elevator if they saw you to house cleaning asking in the halls if everything was ok.
January 27, 2014
Rated 5 out of 5 by Greg0612 Phenomenal experience
WOW is right for this W. I booked 4 rooms for a 50th Anniversary weekend for my partner's parents and family. What a great experience. The staff here could not have been more professional, from check-in with Kevin who helped coordinate with Darryl a special treat for the anniversary couple,to the front desk staff who very efficiently handled our check in and check out. Also, the breakfast and lounge food was great. Try the turkey meatball sliders and phuket chicken wings.
The level of service could not have been better! Well done W Lexington
June 23, 2014
Rated 5 out of 5 by bdaymom Hotel-Excellent, Spa-Disappointing
My stay this past weekend at the W on Lexington was wonderful. The manager was very helpful when our first room had a layout that felt too confining, the housekeeping was on top of keeping our room clean and in order, the whatever/whenever people were extremely helpful. My only complaint was with the spa. It was my daughter's birthday and she had the 90 minute facial treatment, and the girl finished with her in 80 minutes. I didn't like that I didn't get what I paid for, and I felt like they were just taking advantage of the situation because she was young (19). I was disappointed.
February 9, 2012
Rated 3 out of 5 by John5151 Overrated
Very noise and overrated.
A good note on the Staff who are always nice, and very responsive.
August 18, 2014
Rated 5 out of 5 by Travelgirl7 LOVED IT!
First I'd like to say whatever negative review you have read about the W Midtown, Fa'get about it! I read stuff on various travel sites and after booking I was a bit nervous. When I arrived, hardly a wait to check in, my SPG was renewed, I got a room with a view that I asked for (the Cozy is more than enough cozy for me), daily service was wonderful, lemon/lime water at the elevator nice touch, gym state of the art, getting around no problem. Definitely will recommend.
July 22, 2014
Rated 2 out of 5 by slimeduck64 disappointing
Stayed at W's many times. Disappointed in this one. No electrical outlets outside of bathroom. The one that was visible was behind a glass top desk which couldn't be accessed. Heating, A/C unit very loud - couldn't use it at night. Lighting was not acceptable. Had to read newspaper in bathroom. View through filthy windows was into another hotel room.
Elm Grove, Wisconsin
August 4, 2014
Rated 4 out of 5 by SL03 This hotel is central and has good features
I had a comfortable stay at this hotel. Facilities were good and this time the room size was adequate. The only bad point is that housekeeping should better feedback on guest's leftovers after check out as well as the hotel's post stay service.
I forgot a bottle of wine (unopened) in the room mini-bar and when I called to ask about it, there was no comment left by housekeeping. There were also no follow up from the hotel on this matter.
July 28, 2014
Rated 3 out of 5 by TravelIR Not a great night
The air conditioning in the room was extremely noisy. It sounded like an airplane filling the cabin with air prior to take off, shutting on and off throughout the night. Also, there is no curtain or door on the shower which is very strange and cold.
August 12, 2014
Rated 2 out of 5 by Royal13 This is not optimal representation of W Brand
While room is uncomfortably small (even with a "Spectacular Upgrade" - I certainly have to concur with many reviews noting not remotely worth the value for the price per night. My room has holes in the bathroom walls whereby an old toilet paper holder appears to have been ripped out and placed in a different location. The tile doesn't meet the seams where walls meet. Wallpaper is peeling off the wall. While I certainly recognize that anyone can find issue with any room if they want to, that is not the lens I look through -- the room simply glares some of these deficiencies and should be "patched" up before putting their most frequent Platinum members in them #or charging anyone such a price for an unkept room#.
November 13, 2013
Rated 5 out of 5 by marquis930 Fantastic experience!
I've stayed in other W hotels in NYC and my stay in the W New York continued the great service that I've received. This was my first time at the hotel, but, from the moment I walked in, I was treated like a longtime customer. I'll definitely be staying at this hotel again.
December 9, 2012
Rated 5 out of 5 by Ummmm Great hotel
I love this hotel -- everyone who works here is great, and having stayed here every week for four months, I always recommend this W. The basic rooms are a bit small, but that's New York. Suites are great! The gym and spa are great! Room service is good. Location is good.
June 9, 2013
Rated 3 out of 5 by WontBBack4Real For the young and hip...not really for families
Once upon a time I would have loved this hotel but now that I am a mom with preteen girls this hotel was not my cup of tea. If you are of the 20-30 something sect and hip and want to be seen this hotel is for you. The lobby is somewhat like a night club with music blasting so loud that you can hardly hear the clerk behind the counter. There is a lounge with a bar directly across from check in. The rooms are beyond small, I felt like I was spending the weekend in my pantry...no joke!! My room, while it appeared very clean.. had a funky odor coming from the bathroom and air conditioner and the air condtioner was very loud. So much so that we had to blast our tv to be able to hear it. Obviously we won't be back!!!!
August 19, 2013
Rated 5 out of 5 by repeater Great Service, thin walls
Starpoint award booking. Staff contacted me in advance of my stay to check for special requests, and accommodated my request for a particular room floor plan that I had enjoyed before. Staff was friendly on arrival, room was clean and comfortable, etc. The walls in this hotel are thin -- I sleep very lightly so that's an issue for me, but it may not be for you. Room service breakfast was passable but not great. I have stayed here before and will continue to stay here on business trips. Convenient and reliable.
July 2, 2014
Rated 5 out of 5 by Manju This hotel has great location and friendly staff
from the time we checked in everyone we met was courteous and helpful; whether we needed directions, taxi or general information - they were fabulous, I would not hesitate to recommend. The hotel is within walking distance to Grand Central (6 blocks)!
August 15, 2012
Rated 5 out of 5 by Amanda33 Fantastic stay at this hotel
I stayed at this hotel for 30 days and had a great experience from start to finish. On arrival I was told I had been upgraded to a bigger room and also given complimentary wifi for the duration of my stay. The room and bathroom were fantastic, much bigger than expected. I was also told I could request an additional fridge so I could store my own food & drinks, which was great as I was staying for the month. The hotel went over and beyond, nothing was ever a problem. The staff at the hotel were so friendly from David at the front desk, Dana in the restaurant and Lisa & Tang in the heartbeat bar to the housekeeping staff. I thoroughly enjoyed my stay at this hotel and will definitely be returning when I'm next in the city!
March 27, 2014
Rated 3 out of 5 by Tim33 Great Location but Air Conditioning Issues
I have stayed at the W New York over 100 times over the past few years. It’s nice that they recently recognized my loyalty and it has always been a nice hotel to stay at, and convenient for my business needs. It is my favorite hotel in NYC. Some of the rooms can be very cramped, so you learn which rooms to ask for. That being said, I must admit that for the past couple of stays the room air conditioning system hasn't worked (different rooms). Not to the point of requiring me to ask for a different room, but a nuisance. The property may be starting to show a little age.
December 2, 2011
Rated 4 out of 5 by Andy12 good location
Staff helpful. felt safe at hotel and in area. would stay again if back in area.
August 14, 2014
Rated 3 out of 5 by Kelly43 Lobby Experience
The music in the lobby/bar area is intolerable! The techno music played at the level that it is (it is raised louder in the evening) made my hotel experience the worst of any that I have experienced.
When we asked the waitress to change the music she said that she (nor the manager can change the music, it was all pre-programmed). Furthermore she sympathized with us saying that she gets a number of requests from patrons to change the music. It's awful ... it will keep me from staying there and I will never recommend that anyone that I know stay there for that reason.
December 30, 2012
Rated 2 out of 5 by Noelle15 Plat disappointment
Regular (small)n room next to elevator. No Plat amenities - even water.
August 13, 2014
Rated 2 out of 5 by Joe2014234 Bad AC and mattress
We got to the hotel at 4pm and got a room with the nosiest AC. We tried to change, but ended up on that room and slept with the AC off during NYC summer. Not very good. The staff was nice and gave us a suite for our second night, but the suite mattress was very old. I wake up in the middle of the night and went to the sofa for the rest of the night.
Not a pleasant stay.
July 29, 2014
Rated 5 out of 5 by Wilma62 Excellent staff
We stay at the w on lex about 8 times a year. It is a treat to arrive and be greeted by Bekim. Who assists us with our check in , luggage etc,then the real treat is how wonderful the rooms are kept and our needs met by Jessie Who is the head do housekeeping on our favorite floor 17. She is at true example as is Bekim of devoted employees who genuinely aim to please and make the W experience that much more special. Don't forget breakfasting the dining room, everyone beginning with the hostesses and waiters are great. Can't wait to get back there, miss it already.
July 16, 2013
Rated 5 out of 5 AWESOME
Whatever/Whenever was an awesome motto....thank you for the upgrade (i heart my junior suite super......). one minor issue is that sometimes the card key to the lift is not working you have to insert it several times but everything was truly fabulous...i am glad that i stayed & chose W to spend my 30th Birthday as well as Memorial Day weekend....Perfect by the way the BLISS product are truly the best specially the shampoo and conditioner...i am actually hoarding that product at this very moment. I should have asked you guys to give me more sample....Thanks again
May 31, 2012
Rated 5 out of 5 by David890 I Love this Hotel
If I had a home in NYC this would be it. Excellent location, consistenly helpul staff. I have stayed here many times, and look forward to being there again soon.
October 21, 2011
Rated 2 out of 5 by Msswis Loud and uncomfortable
Terrible. Awake at 1:00 am listening to traffic, the elevator and every other noise in Manhattan. The sound barrier is absolutely horrible. Do not stay here if you want to sleep.
I would have thought the top suites would offer a relaxing atmoshpere but this is not the case.
When I made the reservation I aw told th hotel could supply roll always for my two young kids. On check in I was told they could only do one and one of my children would have to keep on he couch. Complete opposite from what I was told on the phone.
Not even close to being worth the money.
December 1, 2011
Rated 3 out of 5 by Rick65 Interesting......
$500 for one night! Asked for an upgrade got it! Cool! Spectacular room! Internet did not work, this is a problem due to the me needing in for business. Called the whatever whenever couldn't fix it, transfered me to tech support 20 minutes later still can't fix it. Recommendation was to move me to another room but the manager said we can't give you the same room we must downgrade you to a wonderful room. no big deal. I get to my wonderful room and it is twice the size of my upgraded spectacular room, interesting but awesome. Internet worked great in the new room. Why do you only get one bar of soap in all W-Hotels, most give you one for the shower and one for the sink? The lobby needs a major update. The Whiskey Bar is great!
August 4, 2012