Rated 5 out of 5 by brad11 Excellent location for fair price
Very friendly service. Would recommend to others.
June 3, 2014
Rated 3 out of 5 by Colbs06 This hotel is to be avoided (for NOW)!!
As I arrived New York after many years away, I entered the W Manhatten. After waiting a short while, I was told my room was ready so I hurried upstairs. I was expecting something wonderful but that's not what I got. The room was small, tattered, not clean, and the carpet was disgusting!! The bathroom was smaller than my coat closet at home.
It did have a balcony as I requested a smoking room which is no longer available so I just went with it. I tell you all this as I spent a staggering 96000 points for this "NOT Fantastic" suite for 4 days. Thank goodness I didn't spend much time in my room. This hotel needs to remodeled SOON!!! I would not go back until this is done..
May 10, 2012
Rated 3 out of 5 by Scottreido325 Staff
Staff was very good but the room arrangements were very small.
June 2, 2014
Rated 1 out of 5 by Rude13 The stay the broke my W camel's back!
Though as a platinum member in informemed them of an early arrival (12 noon) i was made to wait for 2 3/4 hours (!!!) for my room. The so- called upgrade made me wonder if my original room was amnesty international approved! As per SPG i am entiteled to the best room available, but was informed that a two level upgrade was all they could do, though suites were available. Adding to an unmotivated, disinterested check staff were deficiencies in the room such as a trickle, not rain, shower, towel holder falling off because it was shoddily repaired, lamps unplugged and a dirty tub! The only redeeming factor was the barmaid Michelle, who seemed to care! For the rest good riddence!
December 2, 2013
Rated 3 out of 5 by ASDB You should NOT put anyone on the spa floor
I have stayed at this hotel several times, and I have enjoyed it in the past. However, for this stay, I was placed on the floor with the Bliss Spa. Starting at 6:30 a.m., there was incessant banging outside my room (it sounded like metal carts banging together). There were people (employees?) yelling to each other in the hall. It woke me up and then continued until I left my room at 8:30. You should NEVER put an SPG member on that floor, and you should remind your employees that there are guests SLEEPING in rooms. This was not a little noise, but constant loud, banging, yelling slamming noise for over an hour.
July 27, 2012
Rated 2 out of 5 by Andrew2000 W New York
Tiny room, even smaller bathroom. Dark and dingy corridors. small elevators - always crowded
May 31, 2014
Rated 3 out of 5 by RDCC Good food, but the hotel needs improvements
The food was very good. But the hotel room is too small & dark. Bathroom needs a mirror with enlargement. The luggage storage staff is not good. I waited for 15 minutes to get somebody to get my luggage and store it. Then when I came back to get it, I waited another 10 minutes and the lady was very rude. And it was only 7:30 PM. Not acceptable.
The concierge did not help. She was nice and polite, but was not able to find me a mani pedi place on Sunday at 7 PM! She said all the mani pedi places were closed. When I said it's not possible, and directed me to the W salon. There, the receptionist was rude. I had to walk just two blocks to find 2 mani pedi places open. That was bad.
February 27, 2013
Rated 3 out of 5 by MSK1 Checking In & Out is Time Consuming
The W New York Hotel is in a great location, and rooms are clean and contemporary. The process for checking in and out is abysmally high touch - requiring at least 30 minutes on both ends - and technology deficient with no differentiating assistance/preference for gold/platinum guests. Given that this is the most fundamental service a hotel provides, you would be well served to consider another location in the area unless you enjoy waiting in line. And, the W New York would be well served to reconsider this entire portion of the guest experience. It's severely lacking, bordering on unbelievably unacceptable.
March 28, 2012
Rated 3 out of 5 by fancynancy snobby attitude from the lead staff at the desk
The staff were all friendly but the director at the desk, David, had a snobby attitude during each interaction and there was a sense of unnecesary hostility. Our room was not even prepared by 3pm and he was in no way going to try to be accomadating regarding an upgrade. My friends and I were sent to the spa with all of our luggage to get ready for our lunch. Also, 90% of the equipment in the gym was broken and that was pretty dissapointing given the amount my friends and I were paying. This was my first expereince at any starwood hotel where I did not feel valued as a loyal gold member. Later a bottle of champagne was sent to my room but it hardly made up for the cold welcome.
October 31, 2012
Rated 5 out of 5 by Jackson8 Great value
I was blown away when the staff provided me an umbrella before I asked for one. Not only did the staff do everything possible to make my stay comfortable, but they were exceeded all my expectations with there kindness and professionalism.
May 26, 2014
Rated 2 out of 5 by frank Never Would Have Believed it Before This Stay...
I witnessed something staying in suite 534 Nov. 24-26 that still befuddles me. I had brought a plastic to-go container with 1/2 of an excellent sandwich. After enjoying that and some W room service with my wife, I put the tray with empty hotel dishes and the rest of it (including that plastic container) out into the hall as instructed for pick-up. The next morning, outside our door, the tray had been removed but that plastic container and bag of chips I had brought with me was still there. What's that?? A generally stressful experience with old, crusty Euro furniture and a very comfortable bed...go figure.
December 1, 2011
Rated 5 out of 5 by Elsie23 I will never stay anywhere else!
So happy with this hotel! From a beautiful clean room, attentive and helpful cleaning staff and fantastic reccomendations from concierge..I travel alone for the most part I'm never fully comfortable sleeping in hotel rooms for safety reasons and bed comfort. I wanted to take this bed home! I melted into it each night and slept like a baby!! Safety is not a concern because one of the staff stands by the elevators in the evening to make sure everyone has a room key who is entering. The concierge was sp friendly and gave a fantastic recomendation for an awesome local restaurant. Thank you! Will be back soon!!
October 1, 2012
Rated 5 out of 5 by BillieJoodles Never fails to disappoint - I'm loyal for life!
The service, hotel, and staff at the W NY never fails to exceed my expectations. I've stayed here every year for the past 3 years and can't think of an occasion where I'll stay anywhere else when visiting NYC for biz or pleasure. Even the smaller rooms are roomier than most NYC hotels I've stayed in, with plenty of space in the bathroom where you don't have to contort yourself in weird ways to ahem...use the facilities... it's just the right amount of getaway space and peace when you're traveling for work or play. The midtown location ensures that it's never hard to get a taxi to anywhere you need to go.
October 21, 2013
Rated 3 out of 5 by Kakki A few things went wrong
Love the W and have stayed here several times. Just a few inconvenient moments. My safe did not work in the room and I waited over 30 minutes for security to get to my room. They couldn't fix the problem so I had to put my items in a friends room. I was late to my trade show. They ended up replacing the safe that day. Also, could not warm up the room above 67 degrees. Pretty chiilly. I was gone all days to a convention and came home late at night. They offered to move me to another room, but at 10:00 pm and ready to go to bed, it was too late. Scent in the room from housekeeping was overpowering as well.
February 3, 2012
Rated 3 out of 5 by Paulie2403 Not whatt I would expect from a W branded Hotel
Having stayed at the W in Barcelona I was expecting a similar experience...but it definitely wasnt anywhere near the fantastic experience we had in the W Barcelona.
First room was very cold, Decor was tired and heating was very noisy (and didnt work properly) reception and check in staff were very robotic and not empathetic at all...the experience was not what I expect. I have recently come back to Sheraton as my prefered( Used to be Platinum)..begining to question if I made the right decision. However Hosuekeeping staff and Door Men were excellent, Caring, and happy.. Put them on Reception!!
February 17, 2014
Rated 1 out of 5 by LeGrandeOrange Sleepless in NYC
Do not stay here. I have not slept in 48 hours due to the malfunctioning heat/AC at the hotel. The first night it was 74 degrees in the room, and I was told (at midnight) that it would take nearly an hour to try to fix it. They onstensibly fixed it the next day, but I woke up every 20 minutes the second night when the heat/AC would variously turn on.
After complaining at 5 AM the second night, the manager told me that the AC/heat is a problem at the hotel, and they will change it sometime soon. Fair enough, but they must warn you ahead of time if they recognize the problem. Until this problem is fixed, you can only do better elsewhere.
While the staff is nice, this hotel is a dump.
February 10, 2012
Rated 3 out of 5 by Marypat Nice but Paper thin walls/disorganized front desk
Clear pros and cons w this hotel. On the negative side, the walls are not soundproofed. I could hear the phone ringing and tv from the neighboring room. Also, at check in, the front desk seemed disorganized. There was a large crowd waiting to check in with no organized lines and no attempt by the staff to either help organize the line or speed things up. They could use better training.
On the plus side, the rooms, while small, were very efficiently and attractively designed and the beds were very comfortable. Also, the windows were very well soundproofed, so no noise from Lex Ave (just my neighbors).
October 27, 2013
Rated 2 out of 5 by Unsatisfiedandunhappy Dirty and small
Paid for upgrade from cozy to spectacular.......found the room to hardly be spectacular by any means....stains on wall between window like drip marks......, built up dust and grime on bathroom door pocket doors at base.......(apparently cleaning is done with pocket door open), toothpaste on bathroom walls, tiny bathroom, tiny shower........nothing spectacular, not even the view....glad I did not waste my points on this place.....hardly meets standards of other W hotels I have visited. Should be category 3, not 6. I would not recommend this hotel except that it was cheap due to major reconstruction
January 7, 2014
Rated 3 out of 5 by seedelman Small but comfortable
The room was smaller than what I expect for a W Hotel property but it was well laid out. A bit too tight for 2 people- would be better for one.
May 26, 2014
Rated 3 out of 5 by Mark22323 Poor Service
at 8:00 AM got seated for Breakfast, (was about30% full) waited 15 minutes for a server. Finally got up an found one and ordered.
Waited another 15, still no breakfast (ordered standard egg benedict). Waiter saw me getting up to leave and said that Egg Benedict takes a really long time.
May 22, 2014
Rated 4 out of 5 by MONSTERMAN1963 Home Base
I used the W as home base for a baseball week, lots of subway and Amtrak train rides as I saw the Yankees, Phillies, Mets and Nationals ballparks.
along with some sight seeing in Philly and DC.I didn't really see much of the hotel except the room and elevator based on I was out the door on most days by 6am and not back until 11pm, Very easy to use the subway and I even used it and a bus to get to the airport on Sunday, spent $5.75 versus $45.00+ on a cab. This hotel is a easy walk to NBC, Broadway and many other attractions.
April 21, 2014
Rated 3 out of 5 by Cocotte Great Lobby
Enjoy sitting in the lobby and enjoy a nice glass of wine!
May 27, 2014
Rated 3 out of 5 by cbardy Service subpar
The overall service was subpar at best. When i checked in it was as if I was at a run of the mill hotel. I was originally booked for 2 nights and wanted to extend for another night. The women at the front desk told me the rate for the following night would be the same as my existing nights ($349) although the rates published online were $199. I had to argue with her to get the $199 rate which i thought was absurd. I stay exclusively at Starwood hotels and travel a lot for business. This was my worst experience in 3 years staying at Starwood. I was also given a handicap room and i'm not handicapped.
February 25, 2013
Rated 5 out of 5 by Amanda33 Fantastic stay at this hotel
I stayed at this hotel for 30 days and had a great experience from start to finish. On arrival I was told I had been upgraded to a bigger room and also given complimentary wifi for the duration of my stay. The room and bathroom were fantastic, much bigger than expected. I was also told I could request an additional fridge so I could store my own food & drinks, which was great as I was staying for the month. The hotel went over and beyond, nothing was ever a problem. The staff at the hotel were so friendly from David at the front desk, Dana in the restaurant and Lisa & Tang in the heartbeat bar to the housekeeping staff. I thoroughly enjoyed my stay at this hotel and will definitely be returning when I'm next in the city!
March 27, 2014
Rated 2 out of 5 by SES1 In progress renovations clearly needed
One of the worst nights I have spent in a hotel.
Arrived at my room and the door was open because of In-progress HVAC upgrades. System not working but maintenance was able to restart. Unfortunately once it was turned on it would not turn off as neither the auto or manual switches worked. I alternated between the hold and cold to self regulate which made for a sleepless night.
Left shoes for overnight shine but they were not returned so had to inquire to locate.
Scaffolding in front of window blocked all light and view.
Could hear leaky faucet dripping and water was all over the countertop as a result.
Friendly staff not enough to make up for all the operational and physical limitations.
March 2, 2013
Rated 2 out of 5 by MySister Badly needs renovation
Location is great, but for the price, the rooms desperately need renovation. My room had broken furniture and fixtures and there were strange marks on the wall. Not something I am accustomed to with W hotels.
May 23, 2014
Rated 2 out of 5 by traveller38 very slow response
This is probably one of the worst experience after staying so many SPG hotels. I found staff is very slow responding to your needs. I spend the whole afternoon calling front desk to move my room (from facing avenue to the back side). Totally three calls I made and first two trials there's someone promising to call me back but never happen. Until last call I explained the situation then I had the room moved.
To make the thing even worse I need to call again after 30 mins to remind sending me the helper for luggage.
My wife need to talk to front desk twice in order to get a power adapter
I always has good experience with W and SPG hotels. However, there's always exception in the experience
May 7, 2012
Rated 3 out of 5 by DocHarv The First W - Location, Ease, and a Tight Fit
I've stayed at this W many times, and would recommend it to those who are looking for a convenient, service-driven SPG affiliated hotel in East Midtown. As a W that was converted from a small-room property, rooms are not spacious by any means - yet are highly functional. The open-style main lounge, the corporate-but-sleek Whiskey Bar, and the rest of the hotel have a cool efficiency about them. As a Platinum SPG member, I've never been impressed with my upgrades here. But don't stay here for the upgrades. Stay because you want convenience, style, and service - even if space is at a premium.
October 26, 2011
Rated 3 out of 5 by Tannhauser Good Staff - Average Accommodations
East side is not convenient for what I wanted to do at night. Room had few surface spaces to put luggage down. Staff was excellent and attentive. It was great to be near St. Bart's at Park Avenue and 51st Street which I availed myself to a few times. The hotel is fine - I just don't like being on the East side and as noted so few surface spaces - other than the bed to sort clothes, etc. I also wondered if my skin was alergic to something in the detergent used for sheets since I found myself being itchy when laying down. I liked the staff a great deal - they did things without being asked whether using their card for the elevator if they saw you to house cleaning asking in the halls if everything was ok.
January 27, 2014
Rated 3 out of 5 by Melissa1223 stayed here twice now and neither time was the staff helpful
As a platinum guest I have a lot to benchmark hotels against. Now the second time at this hotel, I have to say if you expect to be treated like a platinum customer stay somewhere else. The front desk staff is rude and unaccommodating. During the first visit my air conditioning was broken yet there was nothing they could do. ...in August. Now, I am here again. They have assured me I could get a room with 2 beds and my girlfriend and I have no choice but to book another room because they NOW can't make that happen and are being rude about it. Needless to say I won't be staying here again.
August 10, 2013