Rated 5 out of 5 by Zoe12 Great ambience
This is a beautiful hotel, in a great location with interesting/fun decorating. It is easily accessible by train, just steps away from the Sears Tower, and a short walk to the Art Institute and Millennium Park. The living room lounge is gorgeous with compiimentary WiFi and coffee in the AM. The only drawback was being able to hear the train, but I guess that goes with the accessible location .
December 29, 2012
Rated 5 out of 5 by Mertis39 Excellent staff
Upon checking in, the person at the front desk realized I was not feeling well and put me in a quieter room so that I would be able to sleep well which I thought was a nice touch.
February 16, 2014
Rated 3 out of 5 by MalD Not sure if the hip vibe works or not.
My wife and I recently stayed four nights at this hotel. Overall it was good to very good. The intended style of staff is a hip and casual approach. A first name basis to know each staff was mandatory. This was fine but something we had not been used to before. As such it made the experience strange. The lighting throughout a lot of public areas was low adding again an unexpected ambience.
June 19, 2013
Rated 4 out of 5 by VA2013 Nice with a few missteps..
Very comfy and great location.
We had requested a coffee pot, fridge and microwave for our room...they were not in the room at check-in but the staff did immediately fix the issue.
A family member sent us a cheese tray and a fruit tray, in addition our husbands also requested a gift be sent to our room. The cards were mixed up and the gift was not what was ordered.
The staff was very nice.
April 22, 2013
Rated 3 out of 5 by AP67 Stay February 20-21 2013
The room reeked of cigarette smoke. Ruins it for me as I have allergies. Shower stall didn't drain and water up past my ankles as I showered. Not pleasant. Restaurant temperature at breakfast seating was so hot many guests were rolling up sleeves and taking off layers of clothing. I had to tell three people and no one acknowledged anything being done. I was told it was cold outside. Duh.
February 23, 2013
Rated 4 out of 5 by James09 stay at the W
This hotel is near the opera that we attended and also the train station. Cab service is not needed when we tay at the W. We like the hotel for its location especially in Winter. The hotel maintains a high standard and comfort. the staff is always friendly and helpful. Check in and checkout is very efficient.
January 14, 2014
Rated 4 out of 5 by zhuangzi city center, with all that entails
Very cool lobby (even for a W), excellent restaurant (IPO), I had a grilled octopus small plate that was the best dish I’ve eaten in a while. Only potential downside is the noise of the elevated train line that goes by, depending on where you are in the hotel this could be an issue, but you’re in the middle of downtown Chicago, so what are you going to do. Very central location.
November 21, 2012
Rated 4 out of 5 by greener007 Still a great SPG property
It had been four years since I last visited the W City Center, but it remains a great Starwood/W property. The staff was excellent, and provided me with a generous upgrade for my Gold status. They still offer a number of touches I would like to see extended to other W's, including the in-room coffee service.
Overall, a very strong recommend for their service, style, and value.
April 8, 2013
Rated 4 out of 5 by dmiller3 Room too small
Not sure who thought of the little comfy room or whatever they call it, but a room where you cannot pass between the desk chair and the bed? and where the shower door opens in and you have to try and stretch your hand around the shower door to turn on the water (cold!)? does not make any sense
i stay at this hotel a few times a month, but will never stay in this room again!
July 29, 2012
Rated 2 out of 5 by unhappycamper2013 Unplesantly Surprised
My husband and I were SOOOO excited to stay at this hotel. It was our anniversary, and I put that in the notes on the reservation, it was not recognized at check in. I was asked at check in if I needed her to go over the information about the hotel, and I was like ahh yes of course. Not engaging at all. We were put in a room in the corner by a creepy fire escape!! I had to ask to switch rooms....mind you it was our anniversary. Get to the new room, and did not notice until daylight the next day that we slept on a dirty cover!! I spoke with housekeeping and security (they sent him up with housekeeping), a front desk person, and the front office manager and NOT ONE PERSON OFFERED ANYTHING as far as service recovery. I asked if anything would be done and the Front office manager gave me his card and told me that the next time I come in to town give him a call. What makes you think I'm going to stay there??? Very disappointed!!
October 30, 2013
Rated 4 out of 5 by Ali7799 Bar needs help
The cocktail menu in the Bar is so bad it's comical. My friend and I laughed for a good 15mins. There is absolutely no need for a cocktail description to be more than one sentence. I even took a chance and ordered one to see if maybe it was just the write-ups that were bad, but no, the drink was awful. Luckily the waitress was excellent and I switched to a regular drink.
January 20, 2013
Rated 2 out of 5 by Ej56 Poor ancillary staff
I stayed for a wedding. Ironically I left my wedding ring on the counter when I left. After calling security twice they were able to tell me the cleaning service hadn't turned a ring in but were unwilling/able to actually follow up with the team the day after I checked out. They do the bare minimum when it comes to follow up service. I was disappointed to say the least.
September 4, 2012
Rated 3 out of 5 by KKRCA Great Staff & Location, Rooms Are on the Smaller Side
I stayed here for the past three weeks due to the convenient location and great staff. It's located in the middle of the loop, which is very convenient to many corporate offices nearby. Furthermore, the staffs deliver fast service and are very attentive.
On the other hand, the hotel itself is just average. The basic room (Wonderful) size is rather small and the interior design makes it look cramped. Out of the past three week stays, I was upgraded to Spectacular room (which is a larger version of the basic room, but not a suite). However, during my check in yesterday, I was only "upgraded" to a higher floor Wonderful (basic) room, which was very disappointing since all type of rooms were available. In addition, some of the rooms face the railways and are very noisy on the evening.
Overall, it is a decent hotel for business / corporate travelers but for family or vacation, I would try to find another hotel in the area.
July 31, 2012
Rated 5 out of 5 by HitmanHart Fabulous Stay!
Great check-in, very comfrotable room, and a fabulous meal in the evening under the lights and atmosphere of their funky lounge. Great service staff who are very personable and attentive. First class!
February 3, 2014
Rated 4 out of 5 by TravelingFather Warm reception in a cold climate
The friendly informative staff help make my family's stay cozy and comfortable. Despite being booked to capacity, the rooms were quiet and clean, and all of our needs were met.
February 5, 2014
Rated 3 out of 5 by Lotusfla too hip for me
the staff were friendly. the mish-mash of the modern, hip décor crammed down onto the art deco bones of the building didn't work for me.
the acura car staff treated the cars like they owned the cars themselves and we less than accommodating.
I didn't like the fact that you gave the concierge a "deposit" (cash only) for them to arrange tickets for events.
August 27, 2013
Rated 4 out of 5 by dcgirl0 Labor Day Weekend Stay
I recently stayed at this hotel, I had a pleasant stay overall. I got upgraded to a suite, which was AMAZING, and chocolate truffles were delivered to my room as an amenity.
Although, I needed to use the business center to print some tickets to one of the Chicago attractions, and I was shocked when I learned the fee to use internet. Come on, seriously?
September 1, 2013
Rated 4 out of 5 by Kiki789 Nice hotel; great location
The W City Center is a great hotel located in the loop. Staff very helpful and pleasant. Lobby / bar contemporary and dimly lit. Our double bed room was spacious, Bliss products very nice. However, My allergies acted up in the room---- Not sure what caused this? Cleaning supplies? Dust? I'm very sensitive so this was a concern of mine.
Overall nice hotel.
April 27, 2013
Rated 3 out of 5 by Jbayless HVAC IN CHICAGO
The heat was not functioning in the room for the entire trip- we contacted whenever/wherever and they told us engineering did not feel it was appropriate to turn on conventional heat when it was 56 degrees during the day. I dont understand how the W in Chicago does not have individualized HVAC per room...breakfast was also the worst ive had at a W ever.
November 8, 2011
Rated 3 out of 5 by Deepsnow "Wonderful Room" Way too small
I was surprised at the size of the "Wonderful" room, it was a corner room with barley enough room to get past the king sized bed. The bathroom & vanity was smaller than the one in my camping trailer! Also, the "courtyard view" was of the rooftop of the hotel lobby.
Service and cleanliness were great, however I would have expected more from the room...
December 14, 2011
Rated 2 out of 5 by MG86 Noise
I wrote s long email to W Hotels talking about the loud noise from train s which could be heard even up on the 12th floor. No one seemed very concerned when I mentioned it during check out
January 31, 2014
Rated 4 out of 5 by djaskin A Little Disappointed...
I was a little disappointed on this stay.
The staff was excellent as always.
However, my room was almost directly on top of the EL and therefore was quite noisy all night long. I expect a little better as a Platinum member. Also, the air conditioner made a racket when it was on. So, I had to turn it off in order to try to go to sleep.
July 13, 2012
Rated 3 out of 5 by Joseph29 The rooms are very tiny!
My room at the W reminded me of a non-upgraded stateroom on a cruise ship. The bathroom was so tiny as to be almost unusable. I book hotel rooms for 3 executives and recommend hotels to our customers for events. After staying at this hotel I can no longer recommend this hotel nor will I be booking W hotels world wide for my team.
April 1, 2013
Rated 5 out of 5 by Bry13 We had a wonderful stay!!!
The doorman and valet representative were very friendly!!! The person who checked us in, Fatima, was excelent! She made us feel welcome and she is a great asset to your company. The gentleman who checked us out was excelent as well!!! This hotel location was great for us!!! My husband and I had a wonderful time!!!
October 8, 2013
Rated 5 out of 5 by Ali123456 Excellent hotel in a great area
The W Chicago city center is centrally located to explore the city and upon arrival we were met with a friendly greeting. Check in was quick and our room had more than enough room for the three nights we were there. The bar and overall atmosphere of the hotel is chilled and relaxed. Another great stay at a W hotel.
September 18, 2013
Rated 3 out of 5 by CLO100 could do better for Platinum guests
First time visit, good location, arrived late so not sure how full the hotel was. Got one of tiniest rooms in a long time, and one that was facing the subway tracks so every few minutes heard the sound of the subway coming by. OK maybe we are spoiled as Platinum guests but believe the hotel could have done better.
December 8, 2012
Rated 5 out of 5 by broker03 Fantastic Hotel
Great hotel for a short weekend vacation. Always have been a fan of the W Hotels and this one met my expectations as well. Debated between this and the W Lakeshore in Chicago. Ended up staying here and was easily in walking distance to many area amenities. Will be trying the Lakeshore on my next visit!
October 14, 2013
Rated 5 out of 5 by Kpost Fabulous Staff!
W - Chicago City Center staff was excellent. My very early check-in was handled nicely. The bartender was knowledgeable and very friendly.
Be warned: The elevators are a little on the strange side.
The room met with my expectations. I do however, prefer a walk-in shower.
Overall: I will be staying here again.
September 17, 2012
Rated 5 out of 5 by Rocknrunnr downtown overnight
Have stayed here before and very pleased with the facility and staff.
February 5, 2014
Rated 5 out of 5 by Cass27 Perfect Birthday Weekend Away!!!
I just have to say Thank You to Eden (My W Concierge), She went the extra “Magnificent Mile” to ensure our stay was a perfect 10!!
She provided wonderful suggestions on things to do…The Architectural Cocktail Tour she set up was amazing!!!...We will defiantly be back because of her!!!! We loved the W hotel!!
October 3, 2012