Rated 4 out of 5 by JPfromthe213 PERFECT LOCATION
As the title states, the W is located away from the crazy tourist traps of SoBe with direct access to the beach. In close proximity to all major night venues, and if you don't feel like going far, you can creep over to WALL.
Our suite was excellent with an amazing view of the ocean!
May 20, 2013
Rated 5 out of 5 by sydliz whatever whenever
great service, great rooms, great hotel. really enjoyed it.
February 3, 2014
Rated 3 out of 5 Take care with Reception
I've been charged more than dealed. The last two nights my daughter, that had left the Hotel, was charged as an extra bed. As I was in a hurry to get my plane I didn't checked it. The Reception was informed about the departure of my daughter and didn't take it in consideration.
August 3, 2013
Rated 2 out of 5 by Robin this hotel is noisy
the location is great, and the rooms are big but I wasn't happy with the noise from outside and the main road. people are shouting and honking all night. for rest this is not the place!
January 6, 2014
Rated 3 out of 5 by Hadar W hotel 9/2013
A. construction work on the north side very noisy
B. after W hotel L.A. the bed rooms very small ,living room o.k.
C. queen sofa is only for short and small child.
D. the south view is much better.
E. very good swimming pool and beach.
F.very good housekeeping service .
September 28, 2013
Rated 5 out of 5 by Mel1973 Best 40th Ever!
The W Hotel in South Beach is by far the best hotel in Miami. The service was exceptional, the staff - unpretentious and ever-willing to assist and the room was spectacular. I could not have had a better stay. Make sure you try the Mojito's in the lobby bar - unbelievable!
August 30, 2013
Rated 5 out of 5 by bscott Great Stay
Cannot say enough good things about the staff and their attention to every need of the guests at the W. The pool crew was friendly and accommodating. Special thanks to Manny..
Only negative was no tub in the full bath. Great shower, though. Still would love a tub.
August 12, 2013
Rated 5 out of 5 by TonyTraveler56 Artsy and Beautiful
Stunning hotel and convenient location near art museum, beach, and ballet. Was upgraded to an Oasis Suite and received excellent service while there.
Other nice amenities were the quieter tucked away infinity pool, bikes, and dj.
November 29, 2013
Rated 5 out of 5 by mpc245 Best Hotel In South Beach
Everything about this place was amazing. The room - Mega Suite w/ private plunge pool - was incredible. The service was top notch. We used the Acura Experience car, which was also a great perk. The service by the pool was stellar. This hotel has everything covered.
November 16, 2011
Rated 4 out of 5 by Zano Crown Jewel of the W Hotels
Having stayed at more than a dozen W hotels, the W South Beach is one of the crown jewels in the Starwood property portfolio. This hotel also has one of the best concierge teams in the system.
December 23, 2013
Rated 4 out of 5 by Laker612 Great Hotel but needs to change fee structure
Should never charge wi fi fees for AE card holders
January 28, 2014
Rated 5 out of 5 by Florence9 Best Hotel in South Beach!
The staff was exceptional, the rooms are gorgeous with ocean views, even checked out the gym it was top of the line! Absolutely amazing beach front property with the perfect pool! Really thrilled and would recommend this hotel to anyone traveling to Miami!
November 28, 2011
Rated 4 out of 5 by Schmitty52 Service
Didn't think the food service was up to expectations.
January 27, 2014
Rated 5 out of 5 by CTguy Great rooms, service and views
The hotel did a very nice job with their guest rooms. Bathrooms are spacious & upgraded. Rooms are light & airy. Very comfortable to just hang out and relax. Staff is super friendly and extremely accommodating.
The pool area and staff was amazing.
September 9, 2013
Rated 4 out of 5 by red95 Some great things, some a little off
Great room, pool, beach. Odd security, food.
January 27, 2014
Rated 5 out of 5 by Steve Great Vibe and Service at the W South Beach
Th W South Beach is the best hotel we have stayed at, including Ritz Carltons and other 5 star hotels all over the world. South Beach is nice, but we went back for the second year in a row because of the excellence of the W. Here's why? Staff is super friendly and helpful. The infinity pool and surrounding space is a delight - large enough to never feel crowded even with every lounge chair occupied, crystal clear warm soft water, privacy from the public beachfront walkway, and excellent service. The beach is literally 20 steps away with equally fine lounge chair, towel and food service provided by the hotel. The rooms are all large -studios or suites - with walls of windows overlooking the beach and the city. A short walk to Lincoln Road and Ocean Ave., yet a private oasis away from the crowds. Lest you think I work for Starwood (I don't), I must add that Mr.Chow's was disappointing - food was nothing special, especially for the price - although the space is beautiful. Yes South Beach is nice, but the W is our reason to return each year.
February 12, 2013
Rated 5 out of 5 by Love2travelalot Super chic hotel, super spectacular staff
We had to stay at another Miami hotel recently (because the W was booked) and it just made us realize how exceptional the W is compared to the next best thing!
December 28, 2013
Rated 3 out of 5 by Mike32 Rude Service Staff
The concierge, front desk and valet were rude and annoyed when having to do their job. Conversely, the pool and beach staff was extremely friendly. If you are coming for the location, it is amazing. Just be prepared for the mostly rude staff.
April 27, 2012
Rated 4 out of 5 by Haitham Beautiful hotel
I have been to this property multiple times, It's a great hotel and I'm a fan of W hotels. I tend to agree with other reviews about the recognition in this property not too great but everything else is above expectation.
I would come back.
April 3, 2012
Rated 3 out of 5 Club is Not Soundproof . Kept Me Up ALL NIGHT
Tuesday, July 30, 2013, my stay did not go well at all. I was in room 332 (a fabulous suite). Around 9p or 10p, my bed started vibrating, the sound from the club made the walls trimmer, and I could hear the music. The constant booming and vibrating continued until my departure at 4am the next day. Needless to say, I didn't sleep at all.
Upon my checkout, I called twice for my car. No one answered. I arrive at the front desk and the tall man working there couldn't have been ruder. His attitude was "Horrible!" I explained to him about the noise and he asked, "Did you call?"
Was he serious? I said, "And what was anyone to do?" He replied, "We could've had them turn down the base." Really? If he knew the base was problematic in the first place, I shouldn't have been disturbed.
I requested he comp the night of July 30th. He said I can take $100 dollars off.
I told him, "I don't argue with people about where I spend my money. I travel a lot and won't be staying at another Starwood for a while."
What a pathetic ending to an otherwise enjoyable stay at the W.
August 1, 2013
Rated 5 out of 5 by faith12 First Class Service!
The service level at this hotel far exceeded all expectations. Friendly staff, gorgeous decor, large comfortable suite...5 star all the way. We did not want to leave this hotel. The W made our trip that much more enjoyable.
August 15, 2012
Rated 5 out of 5 by 38years Ultimate relaxation destination
From the staff to the beautiful room with the fabulous ocean view... this was an exceptional hotel. The room created a very relaxing atmosphere, that made you feel like a home away from home.
November 14, 2013
Rated 4 out of 5 by SPG26 Beautiful Hotel, Great Location!
location was a great location and the hotel was a very nice luxury hotel. I would recommend the hotel based on the overall cleanliness and appeal of the hotel. However, many companies fail because of poor customer service
June 21, 2013
Rated 5 out of 5 by UgoBabeeee Blew My Mind
Loved the room....simply gorgeous and huge!!! And loved the perks that came along with the room...Initially upset that there was no tub but the shower with multiple heads gave a great treat.
November 10, 2013
Rated 5 out of 5 by TamS4 Love it.
Everything from the service, decor and the cleanliness was right on point. The service went above and beyond from whether it was an issue or just a simple request. Thank you so much for making my stay enjoyable !
September 10, 2013
Rated 3 out of 5 by c123dc Needs updating and better cleaning
Let me start with the positive. Overall the staff was wonderful - friendly, helpful, attentive, and professional. However, we had a few complaints:
1- the room itself was not that clean: stains on the comforter, stains on the rugs, dusty decor and very dusty baseboards.
2- the hotel is in need of a facelift. there were things in the hotel and room that were broken, chipping, worn. even the welcome lobby had significant water damage on the ceiling.
3- minor, but affected us: we confirmed a late checkout with the front desk upon check-in, one of the perks of our amex platinum card. the late checkout was the primary reason we scheduled our departure flight at 5pm. we then received a note in our room on our last night, indicating that they could no longer honor the late checkout, and that we would need to check out by 11am. so we felt we needed to change our flights, because no one wants to just hang out in a hotel lobby for 3 hours without a room. so that was disappointing, especially because changing our flights cost us quite a bit of extra money.
overall, we were a bit disappointed with the W. we have stayed at the W in NYC, and it was a very different experience - everything was immaculate. not sure i would return, esp considering how much the rooms were.
January 20, 2014
Rated 4 out of 5 by Roland89 Great Vacation
Hotel and stay was excellent. Pool, room and service superb! My only complain refers to the cleanliness of the restrooms in the lobby. Please take care of them as both were in a very poor hygienic state.
October 7, 2013
Rated 5 out of 5 by Shelly40 Perfect stay
Everything about this hotel is perfect. The location on the beach, big rooms (which are extremely rare in SB), great staff, cool scene, etc. I can't say enough good things. We thoroughly enjoy our stays here.
April 23, 2013
Rated 4 out of 5 by Taiho1 Noisy
We stayed on the 16th floor. The room was a spectacular suite.. The staff on reception on our arrival were brilliant, the room was beyond expectation and all other staff were polite.
The BIG downfall to the hotel is the Bose sound systems. To those of us with a brain the system is great. But for a certain portion of guests that have neither a brain or respect for other guests they are a nuisance. We were woken up on two occasions at 5am by two separate idiots that were only thinking of there own good time. One of these people in the room next to us was even bouncing a ball against the wall. When I phoned reception they did send up security and they did stop the noise, but once awakened at that time you are awake! The last occasion was on our last morning so we decided to leave early, as we were that upset about it all. There were people shouting and screaming in the corridors.
Everything else about the hotel was faultless, but when on holiday a good nights sleep is essential. The young man on reception on the morning we left 22nd June 2013 seemed very uninterested about my issues.
June 24, 2013
Rated 5 out of 5 by DCA4 Great Hotel for South Beach Access
Great location and fantastic facilities and access to the beach. Very friendly and helpful staff. The weather didn't cooperate, but despite this, we enjoyed the hotel amenities and restaurants!
September 1, 2013