Rated 5 out of 5 by jeffhud Excellent place to stay and eat.
Best place i have stayed in Austin with the best service
April 26, 2013
Rated 5 out of 5 by Dunn09 This hotel is awesome
Money well spent; staff very nice and helpful
October 29, 2013
Rated 5 out of 5 by Tony100 Check in
John was very helpful and attentive at check in.
June 30, 2013
Rated 5 out of 5 by Lmz78 Awesome
Very comfortable room and amazing staff!
June 22, 2013
Rated 5 out of 5 by KC888 Austin
One of the best W hotels in the U.S.!
March 10, 2013
Rated 5 out of 5 by GIGI amazing
I love this hotel, it feels like home
March 11, 2013
Rated 5 out of 5 by YAHOO W AUSTIN
3RD STAY HERE AND I LIVE IN AUSTIN!
January 3, 2013
Rated 5 out of 5 by JC16 Everything you could ask for
All needs were met at all times.
August 23, 2013
Rated 5 out of 5 by TBS34 Great hotel
Everyone there was professional.
June 25, 2013
Rated 5 out of 5 by cameron26 Cameron
Wonderful service and atmosphere
December 24, 2012
Rated 5 out of 5 by amolavi W Cool in the Heat of Texas!
Just got back from a 3 night stay... AAA rate, successfully used SNA for upgrade to Cool Corner.
Property Location is fantastic for Austin. Just blocks away from the bars, lots of great food, a nice long walk to the new SoCo shopping district, etc.
Front Desk was great... well staffed at noon time rush, offered water, recognized plat status without asking, room was ready (at noon).
Room was excellent: Cool Corner had a balcony, distinct living room with large sectional couch, bathroom was large, separate toilet shower, etc.
Plat Breakfast amenity was also excellent -- Living Room has a continental breakfast bar with Odwalla Bars, yogurt, oatmeal, bagels, etc... AND breakfast tacos which were fabulous.
Wet Pool: The pool space is gorgeous, lots of deck chairs, well staffed. Saturday is a packed party all afternoon long. We booked a cabana to guarantee space, had a great time. The pool is an odd 3 ft deep, but whatever.
Living Room at night was definitely an Austin hot spot. Spent a little while there, met lots of local Austinites -- lots of fun.
Concierge: i have high expectations of Concierge staff... here it was hit or miss... two folks were fantastic with dinner recos, etc... one was a little lame... we asked where we could find some great food trucks for lunch and the reply was more or less, "I dunno."
All in all, great property... W Cool is right on the money and we can't wait to go back!
August 5, 2013
Rated 4 out of 5 by UTFans55 Great football weekend!
From the moment we arrived, we were greeted by friendly staff and enjoyed every encounter. Thanks to Alex, who helped us with our bags on arrival and departure. He was very helpful! We didn't spend a lot of time at the hotel, because we arrived just before the football game and left the next morning, but we didn't know about the free shuttle to the game and it was great! We had to wait about 20 minutes for it, but when we found out that was because the A/C hadn't been working and the driver returned to get a van with working A/C (it was 101 degrees in Austin!), we were grateful, and glad we waited! She dropped us off about 2 blocks from the stadium, and picked us up at the same spot within minutes of our arrival there after the game was over. Nice amenity for us season-ticket holders!
We definitely raised the median-age of the guests at the W just by walking in the door, but the young people were fun to watch. There was at least one wedding going on and we returned to see the couple's exit to sparklers down the outside stairs that night - it was beautiful. We thought the hotel was very quiet considering all the partiers we saw there. We've stayed at other hotels nearer to 6th street and contended with a lot of noise - we had no problems with noise here!
A few little complaints that probably have more to do with us than with the hotel. We are both on the short side, so stepping into the tub/shower was a bit of a challenge - maybe a step-stool in the rooms would help? And we found the mattress uncomfortable - it's very thin and mostly box-springs. We're used to a plush deep pillow-top at home. Just took a night back home for our old bones to get over it.
And the parking charge is steep - but we know it's like that in Austin, and in most downtowns, and the free shuttle to the game made up for it! Overall it was a very nice stay and it certainly helped that we got to see the tower turn ORANGE again!
September 2, 2013