Rated 5 out of 5 by Hanko Hotel Positives
The hotel is well designed and beautifully decorated and cleanly kept. But more importantly the staff is most courteous, friendly and helpful. From our entrance in meeting Mustafa to help with luggage to Dag to check us in and Davide our Accura driver as well as hostesses and waiters at the Steakhouse, valet people and staff in general - Phenomenol.'It was a great stay.
November 25, 2012
Rated 5 out of 5 by Brandi29 Perfect location
My husband and I spent an extended weekend getaway at the W in DC and had a blast! The location couldn't be more convenient to the sites and sounds of the city. The staff was very friendly and made sure we were enjoying our stay. We ended our trip with a night on the rooftop at the P.O.V. lounge- it was the perfect ending with a cocktail and a view of the White House!
December 19, 2012
Rated 5 out of 5 by Sheila9 The W stands for "Welcome!"
I wish I'd had more than 24 hours at the W in DC - it's a beautiful property, well-appointed and in a fantastic DC location. The staff is friendly and attentive, and when I arrived at 2:45 to check-in, I didn't feel "early to the party." I was also able to check-out at 1:00 pm the next day, which allowed me to spend more time volunteering at the Rock N Roll Marathon.
March 20, 2013
Rated 5 out of 5 by Meezy Excellent Hotel and Staff
I had a excellent stay at the W Hotel Washington. The staff were very accommodating to my needs. Since I was celebrating my birthday the drink tickets were a bonus. The hotel was very close to the White House. Great location and promixity to all the memorials. The hotel lobby is beautiful and the roof top patio was great.
Looking forward to staying at the W again.
October 23, 2013
Rated 2 out of 5 by NJ5o Younger, less sophisticated clientele
Sloppy reception though well versed in technology. Room small but clean.
Had multiple attempts (ostensibly drunken) to gain access to my room after midnight; even a phone call from the drunk telling me to let her in! I am 50 years old and would never give this hotel my business again.
I travel for a living (airline pilot.) This hotel is overpriced and cheesy.
November 14, 2012
Rated 5 out of 5 by DBJ12 Spectacular Stay
I'll keep this short and sweet -- it was Wonderful -I'm probably spoiled keing a platinum lifetime member but it far exceeded my expectations on so many fronts -- I found the bar and restaurant pricinig to be reasonable, the rooms were great, and if you're looking for Monument adjacent, you can't do better --- access to Dupont circle, etc is also very good.
September 13, 2012
Rated 4 out of 5 Hotel has great views and great location
Hotel staff go out of their way to make your stay comfortable. The comfort, cleanliness, and efficiency were all excellent. The one surprise we had was to see tourist families with young children in the hallways and restaurant. Plus, the crying baby next door kept us up all night. This is a boutique hotel that I thought catered to city travelers. Be warned.
March 28, 2013
Rated 5 out of 5 by dbk1 Great!
Awesome location, great roof top bar, very helpful staff.
June 24, 2014
Rated 5 out of 5 by Margie830 Amazing Experience
W Washington D.C. is an incredible experience...not just a hotel. The staff surprised me with their genuine, warm and friendly service...from the front desk to the restaurants, I was there for four days and every meal I had was healthy, fresh, and delicious. My bed was so comfortable.They also must have special soundproof windows because it was very quiet.
November 11, 2012
Rated 5 out of 5 by StaxxPR First Time Stay
Great staff , I was offered an upgrade at no cost for being a first time stay. Everything is taken cared of for you. I forgot something in my car and concierge went and retrieved it from the parking for me. Room service was perfect and always fast. Absolutely the best hotel I've ever stayed in. Plan on going back with the children in a month. Thanks again
March 11, 2013
Rated 2 out of 5 by Guilford Performance
Witness horrible customer service
June 25, 2014
Rated 3 out of 5 by cd1421 Staying at the W
Hotel is very nice. The only problem is on Friday and Saturday nights its like a club in there. If you are a guest be prepared to have to walk up or down many flights of stairs because the people coming into party over the hotel guests get priority. I was told twice to take the stairs. 7 flights and I am paying to stay there. Everything else was great.
December 18, 2012
Rated 1 out of 5 by unhappy4th BOOM was a bust
I would give ZERO stars, if it were possible. Booked this hotel back in January 2014 at three times the room rate of other hotels in the area because the hotel guaranteed a room with a view of the fireworks over the Washington Monument on July 4th. We really wanted to enjoy this event and were told on multiple occasions that "Of course!" we would be able to see the fireworks from our room. A week before our trip, we were told we would have a room on the "Treasury Building side"(not facing the National Mall) but it was "recommended" that we get tickets to the "rooftop event" for a hefty additional fee per person. The "event" was way oversold with a "good" view available only to a select few who paid some unknown additional fee for seats at the mall side of the rooftop bar area that they never sat in. Instead, they stood at the rail and the blocked the view for everyone behind them. We had to show up at 6pm for a 9 o'clock show, then crowd in to a space about 25 feet across with at least several hundred people pushing up from behind to get any view. And the view from the room? After we complained that we had paid for "fireworks view " room reserved at the beginning of the year, they moved us to a room slightly closer to the mall side of the building. If you squashed your face up against the window, you might have seen some flashes. I don't know how they could sell these rooms as "fireworks view" rooms. The room itself was very small and sparsely furnished. Not the classy place that I expected for what I was charged. The AC barely kept pace with the heat. Also, there was no pool. Really? In HOT, HUMID Washington DC? All this hotel has going for it is proximity to the National Mall.
July 11, 2014
Rated 2 out of 5 by IJ2012 My First Overnight Stay at W
Upon arrival, while waiting for our turn at reception, couple of times folks walked in front of us and got checked-in. Hard to tell who was ahead of us, given lack of coordination at the front desk. Our room, while clean was designed for a single person, where as I had informed the front desk that my wife was with me for our NYE celeberation. The room had a bathroom, which was totally exposed to the main room..the slidding door wouldn't close and you could see someone using the toilet. There washing basin was outside of the bathroom and totally uncomfortable for the other person. Our phone was not working, I had to use my cell phone to get to the front desk..the same day and was expecting somone to fix it..Guess what NO ONE showed. Next morning, I had to call via mobile phone to request for some tea etc...Room phone still not working...Our experience at the steakhouse was average, given I got a burned stake...and had to send it back....
January 3, 2013
Rated 5 out of 5 by MiJudge W, Rocks?
My wife and I were celebrating our 20th wedding anniversary and I was a little nervous about staying at this hotel because of some of the reviews. But I must say, we were not disappointed. The staff was terrific! Nice glass of champagne at check-in and everyone very friendly and accommodating. It is a little busy and loud, but FANTASTIC location.
September 30, 2013
Rated 5 out of 5 by LenS Great location and Staff
You cannot beat the location - 1 block from the White House. The staff remembered our names and gave us a bottle of champagne when we mentioned that one of us was celebrating a birthday. They catered to our every needs without delay. Bob greeted us as we checked in and helped us all the way through checkout 2 days later. Give him a gold star!
August 18, 2013
Rated 5 out of 5 by josh929292 Amazing Front desk..
I'm very glad to say this property is amazing. Great front desk staff. John was a great person and basically helped any way possible. Roof top POV bar is also a treat. 5 stars!
June 4, 2014
Rated 1 out of 5 by NDDVA Disappointed
Room was extremely small, bathroom was functional but not to my liking at all. Our room keys stopped working the morning of our departure and we had to wait for 10-15 minutes to be let into our room. We were charged $30.32 for "munches" we did not consume. The hotel has no warmth and did not meet my expectations. The location is excellent.
September 19, 2012
Rated 5 out of 5 by Randall757 Great experience!
The best part of the experience...among the most comfortable beds I have ever slept in! Everything else was just as good. Staff was attentive, charming, helpful. Room was somewhat small, but well-appointed. To be fair, the website tells you the square footage of each type of room. Very hip, cool decorating...as you would expect of The W.
March 9, 2013
Rated 4 out of 5 by incline1 Amazing staff!
We stayed here for my husband's birthday weekend in D.C. Befor eour stay I contacted the hotel to let them know it was a special occasion. The staff went out of their way to recognize the event both in the room, the terrace bar and the overall kind and helpful service we received. Fabulous staff, standard rooms and an great terrace bar.
April 9, 2013
Rated 3 out of 5 by SPGFlyGuy Weekend Stay
W Hotels are normally my favorite, but this one is a bit different. The walls are pretty thin so if you don't want to hear your neighbors conversation and activities, better wear your ear plugs. Great location if you are in DC for touring the sites. Lots of night time activities going on the hotel bars which draws an interesting crowd.
September 23, 2013
Rated 5 out of 5 by ICNYC Great Stay
W DC is such a lovely property. Everyone was great, but a special thanks to India over at the concierge, Robbie and Oliver at the Welcome Desk, and last but not least, Kenneth and Amsal in What/When, who worked w/ me to get balloons and cupcakes for my niece who was celebrating her 9th birthday. She had a awesome time so thank you!!
August 13, 2013
Rated 3 out of 5 by Ann34 Not what you would think.
This hotel is not what you would expect considering the cost associated with staying there. First the door men and valet folks are terrible and considering it is fifty dollars per night that is not good. Everything at this hotel is way over priced for what you get. I really felt like I wasted my points. There are way nicer Senators.
January 1, 2013
Rated 4 out of 5 by DonnaMT W Front Desk staff exceeded expectations!
We were very pleasantly surprised and pleased by the friendliness of the front desk upon check in. The same on with the check out and bell captain. Unfortunately, I often find W hotels to have a bit of an attitude at the front desk area but your Washington location was quite the opposite. Made us feel very welcome. Thank you!
January 27, 2014
Rated 4 out of 5 by Roxy99 Great central hotel, SPG Recognition OK not great
Hotel is great, an older grand hotel, with a great W modern flair.
JG Dining Room and Rooftop - great.
Room was good, but carpet was dirty.
Am a platnimum member, was put at the back of the hotel, no view, 4th floor - woken by truck traffic in the morning. Not the greatest placement for SPG platinum member paying >$300 per night
April 4, 2013
Rated 4 out of 5 by GraceEvans Met my expecatations
For my birthday, I reserved space at the POV lounge which had started out to be a frustrating and what I was anticipating to be a bad experience; however, I have to say that the W Hotel staff professionalism, and courteousness helped to make my stay perfect. As an SPG member I believe I received the quality I expected from the W.
July 3, 2012
Rated 3 out of 5 by EGMRN Noisy Night
I was on the 9th floor and as a SPG member all was great with check in and reception, champagne until bedtime at 12m no less. Dance floor just above yelling people on our floor noisy until 230am. Then took shower in am and it leaked all over the floor :(
I would stay again as the people are so nice and the location is super!
June 24, 2013
Rated 3 out of 5 by Surfer83 Staying in a night club
Next time on work travel I will stay in a hotel that is not more concerned with being a nightclub than a hotel. Wonderful room, but inconsistent housekeeping and very high traffic because of the nightclub and bar upstairs. Daily wifi in the room costs $14.95 and you can only use it on one device at a time or you get booted.
September 29, 2013
Rated 3 out of 5 by RafKam Excellent Location - Everything Else Disappointing
You can't get better location than that in DC. Sadly, that's where the perks end. Our room was very small, even after receiving a so-called platinum upgrade. View of the Treasury building and White House was nice, from the tiny windows. Restaurant was not very good and breakfast service a bit chaotic.
The virtues of the rooftop bar were much extolled, but we found on our visit that despite the lovely views everything about the place (decor, staff, patrons and especially the music) was lame. The gym room while adequate was shoved in a lower ground floor which makes it dark and dingy.
Concierge was ok, but you couldn't get good recommendations out of them without a lot of digging around. Door staff were the highlight and they were running a tight ship, always cheerful and eager to help.
All in all a disappointment for this loyal fan of the W brand. Probably the worst yet, although I am ready to give it a second chance just in case my stay was not representative.
April 23, 2012
Rated 4 out of 5 by londonmary Not all upgrades are good
Upon check-in, I was offered an upgraded room, which happens often at this W. But this time it wasn't a real upgrade. The room overlooked the air shaft between buildings and was so dark I didn't realize what a sunny day awaited me.
Everything else in the hotel was great- like J&G Steakhouse and the staff is very helpful
December 16, 2012