Rated 3 out of 5 by AccusedFraudster Front desk staff need better training
I checked in for my Anniversary weekend on a Friday morning around 2am. The front desk then asked me if I had another Starfriend letter (which entitles me to a discounted rate). I told them it should already be in their possession via fax. Then they told me that it looks counterfeit, they needed me to produce another one! I told them to follow proper procedures of verifying the legitimacy of the letter before they make a determination of its authenticity. After they did their due diligence, they confirmed that it was legitimate. Being my first time at the hotel with my fiancé, it was embarrassing when they accused me of faxing a fraudulent letter before they checked. This left a bad taste in my mouth. The overnight staff could use some training on professionalism & courtesy! The room itself was spectacular and the hotel is great. They just need better staff!
July 1, 2013
Rated 5 out of 5 by AVBCM Great Experience
The accommodations and the staff are exceptional!
June 28, 2013
Rated 5 out of 5 by Kim18 Great location
Never stayed at the W. Great location and beaurtiful surroundings. In ther heart of it all. Close to everything, sights, museums, restaurants, etc. Would definitely stay there again.
June 27, 2013
Rated 1 out of 5 by elgato11 terrible room
Our room was like a closet but with less storage. The windows were blacked out due to a view of the building itself. We were at the elevator and the ice machine. Is this a room you would enjoy? We didn't
June 26, 2013
Rated 3 out of 5 by EGMRN Noisy Night
I was on the 9th floor and as a SPG member all was great with check in and reception, champagne until bedtime at 12m no less. Dance floor just above yelling people on our floor noisy until 230am. Then took shower in am and it leaked all over the floor :(
I would stay again as the people are so nice and the location is super!
June 24, 2013
Rated 5 out of 5 by Brooke0918 amazing location and view
hotel cannot be located in a better location. Staff was very helpful. Any concerns were addressed immediately. The bed especially was very comfortable. I will definitely be back.
June 24, 2013
Rated 5 out of 5 by Johno Wonderful hotel, staff, location and experience!
The staff was wonderful from the get go:
- Dan welcomed us as SPG Gold members a the front desk and helped us to a great room
- Kimberly at the concierge helped us find two great restaurants and make reservations
- Chris who drives the Acuras was friendly and courteous as well as a great driver in DC traffic
- Bobby even helped us at check-out with a recommendation to the downstairs restaurant and a small bill corection
June 24, 2013
Rated 3 out of 5 by suppergal21 Rooms are never ready at 3 pm
We frequently stay at the W in DC for it's location and due to the fact I am loyal to Starwood. I reluctantly book the W. everytime because I know something will go wrong...and it does. Most of the time it happens at check-in. This time, like many times before, our rooms were not ready as promised when we arrived at 5:00 pm. I am a 75 night a year platinum member. I made the resos through the 800 platinum concierge. We looked at various room combinations but she assured me the way she booked would allow for connecting rooms for our tween son and his friend. When we arrived those rooms weren't ready/available/who knows. I always get the feeling I'm not getting a truthful answer. At this point I needed to get the kids in a room so we settled. Not only did we deal with this issue but they didn't upgrade us at all for this visit. Again, this frequently happens at this particular W....no upgrading or low level, bad room upgrading.
The room rates at the W DC tend to be on the lower side compared to other DC hotels and to other W hotels. I believe this is due to their service reputation. It just isn't competing with other Starwood 6 and 7 level hotels. The location is stellar though!
June 11, 2013
Rated 5 out of 5 by Clipper215 The staff was great.
This hotel was the best, would stay there again for sure.
June 10, 2013
Rated 5 out of 5 by Noesurf Top notch
Great central location with beautiful views of the city. Excellent customer service matched by tastefully decorated interiors.
June 6, 2013
Rated 4 out of 5 by mswk5 A lot of points for a lot of dissapointment
We used 35,500 points to stay here for two nights. We were promised a room with two queens. When that could not be accommodated upon check-in, they told us we would be moved the next day. It did not happen. Instead, we received a room with two full beds, a frosted window that did not let you know if it was sunny or raining, a handicap room which meant going into the bathroom was dangerous if someone had taken a shower because all of the floor was wet and slippery. Plus there was an empty bottle of champagne and dirty glasses sitting in the room when we arrived.I knew the rooms would be small, so expected that...but the whole experience was not good.
The staff was very nice, but did not improve our accommodation at all (we are gold elite and have ownership in two starwood properties). Polite and apologetic. We got three free drinks and breakfast for our troubles. I think they have lots of practice in being nice to unhappy quests.The location is great, the rooftop bar's view is unbeatable (White House and Washington Monument). I
May 28, 2013
Rated 5 out of 5 by themiller10 This Is a Good Hotel
The staff and location make this the right place to stay in a city that has many options. The rooftop bar also affords one of the great views in Washington.
May 26, 2013
Rated 5 out of 5 by SirRandy My Home Away From Home!
I always have a wonderful time at the W Hotel in DC. The staff are always friendly and the location is centrally located. I look forward to my stays here.
May 23, 2013
Rated 5 out of 5 by AuntoftheGroom Great Place for a Wedding
Had a wonderful weekend attending my nephew's wedding. Location convenient to sightsee! Food great!
May 21, 2013
Rated 3 out of 5 by Brenda4 This was our / my first W stay, overall i'd say very disappointed versus my expectations
overall visit was disappointing
May 20, 2013
Rated 1 out of 5 by Avery The hotel is for 20 somethings who like to party
We suggested to a friend that we go up to the roof top tapas bar and get a drink because it was suppose to have such a beautiful view of Washington. We couldn't get in but we walked around and took a look. The noise level was deafening. My friend described it as a meat market for dating. We wouldn't have stayed even if they had room. In the room the sink and the area around it was very small and I found it very difficult to find places to put toiletries, etc. Fine for one person but not for two adults. In addition, for such a high end hotel one would not expect to have so many items i.e. candy, bottle water, wine, etc. promoted in the room. It seemed like a concession area rather than a world class hotel.
May 20, 2013
Rated 2 out of 5 by Spiritark Not as 'W' as I had expected it to be
I was expecting a little more of the Marvellous suite. It was a little on the small side in my opinion, though I must admit that the view was great. What irritated me was the lack of coordination between the front desk and chambermaids. I had my door knocked on thrice in the morning despite having requested for a 3p late check out.
The view from the rooftop bar is pretty good. The issue is the difficulty in finding a place to sit and the lifts are flooded with those getting up to the top floor in the evening. Was not a pleasant experience getting back up to my room on the 9th floor with a queue forming just to get on the elevators.
May 19, 2013
Rated 2 out of 5 by Brenda4 For our first experience with the W Washington was very disappointing.
Extreme difficulty with changing our reservation prior to arrival, no door man/ luggage assistance, half drank water bottle in our room upon arrival, long wait for service & delivery of drinks in lobby bar (even though is was not busy) Poor personal service.
May 19, 2013
Rated 5 out of 5 by phillygirl w washington dc
loved our stay. this was our second visit to the W. everyone was very friendly and helpful. great location - so close to the white house and the mall area.
May 19, 2013
Rated 4 out of 5 by Marty50 Warning!
This is an exceptionally beautiful hotel. However, it is quite the party place on weekends. We were on the 10th floor and had to put up with pounding dance music from the roof top dance club that vibrated the walls and our bed until 3 AM. If you go to party, that's great. If you go to sleep, ask for a room on a lower floor. Kudos to the staff tho - when I was at my wits end at 2 AM they brought ear plugs and refunded my money without any trouble.
May 19, 2013
Rated 2 out of 5 by Marcio54 Bad experience
I do not think this particular hotel meets SPG standards. I was not recognized as gold member during my stay -- was not given a room upgrade, complained twice to the front desk about the noisy room and nothing was done (not even an apology), could not get a reservation at the restaurant for the evening I wanted. Finally, I sent an e-mail to the hotel manager describing my experience and never got an answer back.
May 17, 2013
Rated 2 out of 5 by Dennis43 Room at W - Washington DC
I am a huge Starwood fan, however two things about trip were frustrating. First, the hot water in my room would only go to warm. Nothing is worse when traveling. Second, the layout of the room caused me to be able to hear everything in the room next to me. I was woken up 2x during the night (once at 3:30am) and finally had to call security. Overall a terrible business trip with limited sleep and no hot shower.
May 17, 2013
Rated 5 out of 5 by Sammy28 Great staff and location!
The staff exceeded my expectations this time. They were very helpful and friendly. The room was not large, but was very comfortable. It is an older hotel, but is kept up well. Great view from the Roof Top restaurant.
May 15, 2013
Rated 3 out of 5 by Casebeer67 Your shower design in horrible!
The shower did not drain and the design allowed the water to leak out so that you used every available towel on the floors.
May 14, 2013
Rated 4 out of 5 by iamMrT W stands for "Will do!"
A new client of mine will be bringing me to the Capital city until mid-2014. I chose the W Hotel based on prior experience with the brand in other cities along with the proximity to my client. As such, I've been making the W Hotel DC my 'home away from home' every other week for the last two months.
I'd like to balance my relatively high score with some 'areas of improvement' that I've been working with various members of management since I began staying here. A consultant by day, I'm inclined to apply my skills to everyday life which can be as much a blessing as a curse.
First the bad/not so good (in addition to what some may perceive as negative):
Let's get this out of the way since I've seen it in a number of reviews. Yes, rooms are small, but this is to be expected in a market like DC especially with the proximity to landmarks, etc.
And another theme I've seen - rates are high-ish. Consider again the proximity to landmarks, and as such this hotel is FULL of consultants during the week. At least that's the case when Congress is in session. And consultants, like myself are on expense accounts - the hotel prices rooms accordingly. There are some good rates to be had for leisure travelers, but timing is everything.
Yup - there are only a few elevators, and they do get busy from time to time. Here's a tip if there's an absolutely awful line: Walk down the stairs to the right of the elevator bank to the lower lobby and catch a lift from there. You'll be guaranteed to make it on one.
Now to my negatives (or at least those I've encountered). The level of detail applied to cleaning could certainly be taken up a notch or three. I've found "debris" along with hairs in places that were plainly obvious.
The shower in particular has an interesting 'panel' on the floor that seems to collect hair, mildew, mold and the like. Add to that some mold in the showerhead, and you've got a doozy.
The two items above are items I've been bringing to management attention with each stay, if encountered. While I've encountered this three of four stays, it's clear they're working on improvement and because of how much I dislike "dirty" the staff here has bent over backwards to make things right for me, each time.
On that note, the positives:
As mentioned in the preceding paragraph, the staff really makes this hotel what it is. Sure it's trendy, modern, and in a great location. But if the staff here were indifferent, cold, or obstinate the hotel would fail. Fortunately that is not the case.
So on that note, I encourage people who may be on the edge to give the W DC a try. Know they're not perfect, but also know that if something were to be amiss, the staff here truly does care about the guest.
May 13, 2013
Rated 4 out of 5 by Tes11 great hotel
overall the hotel met my expectations and the staff were very helpful.
May 13, 2013
Rated 4 out of 5 by FrequentTraveler W Washington DC
The room was comfortable and clean. The staff was helpful and attentive. Enjoyed Sunday Brunch at the upstairs bar, good food and great view. Get there early so you can get a table.
May 7, 2013
Rated 3 out of 5 by DCtrip Not the hotel for great service
Valet? What's that? If you want to pay $50 for Valet service and not receive it this is the place! I pulled to the front, parked my car...no one came or said anything when I got out. Had to have the Registration rep come out to have someone valet my car. Then when I leave I call ahead for my car. 25 min later still no car. The valet guy ask if I am waiting for my car and asked to see my ticket. Apparently they didnt get the message that I had called for my car.
Don't ask for ice at the bar...it won't be there! And the bartender was rude. Nice.
April 30, 2013
Rated 5 out of 5 by Amu225 The perfect spot
I stayed at the W in Washington DC this past weekend because I was participating in the marathon downtown. Not only was the location perfect, just two blocks from the start but it was also surrounded by tons of restaurants, shops, and historical sites. The room was amazing it provides a modern style with still being able to feel like home. Everyone we dealt with in the hotel was extremely accommodating, making sure every detail of our trip was perfect. They assisted us from the moment we stepped in till the moment we said goodbye. The service was above and beyond my expectations. Our stay was exceptional and we will definitely be returning to this hotel!
April 30, 2013
Rated 4 out of 5 by Nickname W DC
Room was small but comfortabl and trendy. Location was great and the roof top bar was fun. Paying $50 more for parking on top of an expensive room rate was annoying. I would recommend the hotel for business travelers but not families.
April 29, 2013