Rated 4 out of 5 by Drew500 Solid central hotel
The W in Washington is a very well run central hotel right next to main tourist sites. I enjoyed my stay. The roof top bar and restaurant offers unmatched views of the White House and monuments. The service and staff are also top notch. I would stay here again :).
The negatives are smaller than average rooms and the fact the elevators get packed with people going up to the roof bar in weekends. The hotel should reserve at least one elevator for actual guests so they don't have to wait in lines just to go to their rooms.
September 8, 2013
Rated 4 out of 5 by Sherkey DC Fabulous location and beautiful hotel!
We always stay at SPG branded hotels, and have stayed here before. The location is fabulous for taking in all that DC has to offer and has a great roof top bar POV with an amazing view! For the first time we used their car service to arrive at our wedding destination and that was nice!
September 3, 2013
Rated 1 out of 5 by pic2013 Among the best in DC
A truly lovely hotel. Location is excellent. There is a fun, hip vibe on the weekends. Can't think of a better place to stay in DC if you're under 50.
September 3, 2013
Rated 5 out of 5 by Mgoines If you want chic the W is what your looking for!
Omg! I had the best romantic mini vacation at the W, Washington, DC. In addition to the excellent customer service this hotel is located in a prime location that offers tourist the best of both worlds. I felt like a Rock Star! Partying on the roof top lounge POV, which had the most amazing view, to relaxing in the hotel lobby. My romantic getaway was a success thanks to the W! The W brings SEXY back!
September 3, 2013
Rated 5 out of 5 by DuchessC10 Great Experience
I was extremely busy during my visit to D.C. but I was able to feel relaxed and in good company with the great staff and amenities at the W. I will be traveling to D.C. many times this year and will definitely stay at the W every time. The Spa is beautiful and the hotel vibe is very welcoming. The P.O.V. roof top lounge is lovely as well. It has a great view of the city, including the White House which is very close by. I would highly recommend this hotel to anyone!
August 30, 2013
Rated 5 out of 5 by Ambiance2000 Fabulous Hotel, Location and Staff
First I would like to say the hotels décor and atmosphere is truly astonishing. I’ve stayed at several W Hotels and I can say W DC is truly beautiful. The vibe from the living room bar to the rooftop is amazing and the staff mirrors that. At check-in Robbie was very pleasant and knowledgeable; from there Marlon assisted by bringing extra towel and also mentioned a few places to visit. At breakfast Nomar was very pleasant and accommodating. I would definitely stay at W DC in the future and would recommend it to family, friends and business associates.
August 27, 2013
Rated 5 out of 5 by DavidTB73 Staff
The stay was flawless. I easily spend 150 nights a year in hotels, I found this hotel to be well beyond expectation. The rooms for a W were gargantuan- and I have never in life experienced more accommodating staff. The front desk/ supervisor made my visit. While a slight hiccup occurred at check in, the manager with out prodding "made sure I was Happy". I appreciate the sentiment and find it rare. I have never written a review but this establishment and more so the staff deserve it.
August 26, 2013
Rated 4 out of 5 by Jewel01 It was a good choice
I selected this hotel because of the location. Knowing it would be hot/humid, we wanted a location that would enable us to take a break during the day. Clare was very friendly when we checked in. The room was clean and altough small, it was still adequate for myself and my teenage daughter. As with many older hotels, you can hear the neighbors but the hotel did have earplugs. My only complaint was that we opted for every other day housekeeping and they missed the last day. I probably wouldn't have minded but with the smaller room and being hot and grimey from exploring all day, I was really looking forward to the clean room.
August 22, 2013
Rated 5 out of 5 by museums4 beautiful hotel in great location
Staff were very attentive to our needs, very nice hotel in location near the White house and museums.
August 19, 2013
Rated 3 out of 5 by cait6236 Lots of glitz - little substance
I know W Hotels are known for their boutique feel and exceptional service... However, this trip was a bit of a disappointment. The hotel has an exceptional aesthetic - truly beautiful mix of modern design, contemporary art, and classic DC architecture. The downside? 1. Rude staff (I don't think I've ever waited so long to be checked in while the front desk chatted up a client - only be hastily rushed out of the way to serve the next client. The check-in process is in desperate need of a revamp – you can’t have guests blocking the hallway waiting in line unless you want them to feel like they are blocking hotel operations and like they’re more of a nuisance than a welcomed guest. If the architecture of the space doesn’t allow for a redesign, that’s fine -- just welcome them with the Friday glass of champagne while they wait in line… or, staff the three desks instead of two and have some sort of organization. The saving grace for the staff – one bell hop! I wish I caught his name, but he was unbelievably nice, well-mannered, and helpful) 2. The rooms are pretty small – but it’s old DC architecture so what can you expect? I was okay with this – they were beautifully designed and well decorated 3. Club Scene – It’s a W.. I was expecting a club/lounge vibe and was very open to it; looking forward to it even! What I wasn’t expecting was a bouncer who proceeded to rotate me to the rooftop elevator line even after I showed him my room key (which he thought was a license??). Only when I asked for a second time. “Even though I’m a guest and I want to go to my room,” did he note his mistake – he obviously didn’t feel it was necessary to offer an apology – a little uncomfortable. When I made it to the roof deck later that night, I ordered a cocktail from an extremely rude bartender who spilled my drink all over the bar – what was left was tasty.. but then again how to you mess up prosecco and st. germain? Finally, I get it – people get tipsy and order room service at 3 AM – by check out the next day, it may be worth removing the trays from the hallways… you know so guests don’t have to step over stale french fries on the way to the elevator. Even after some trays were picked up, the food remained.. gross. Overall, in my opinion, this hotel was overrated, overpriced, but had potential.
August 19, 2013
Rated 5 out of 5 by LenS Great location and Staff
You cannot beat the location - 1 block from the White House. The staff remembered our names and gave us a bottle of champagne when we mentioned that one of us was celebrating a birthday. They catered to our every needs without delay. Bob greeted us as we checked in and helped us all the way through checkout 2 days later. Give him a gold star!
August 18, 2013
Rated 5 out of 5 by BigEM Staff was exceptionally friendly and the location was amazing.
Even though this room was exceptionally nice, there were no window views as the room is facing a back ally way. In addition, if you are not a platinum SPG member you were charge a daily access fee, if requiring an internet connection. Considering the price point of this hotel, internet access should be free to all. However, the staff was exceptionally friendly and the location was amazing.
August 16, 2013
Rated 5 out of 5 by BC100 W Hotel Washington
Great accomodations - great staff.
One our favorite places to stay in DC.
August 16, 2013
Rated 5 out of 5 by skyyyyyyj Front Desk
Dila and Oliver are great.
August 15, 2013
Rated 5 out of 5 by Jay85 Awesome!
This hotel is amazing! We had a room with 2 queens and it was very spacious. Front desk staff were very friendly and the Acura experience was great! The beds were very comfy and we couldn't hear any noise at all! Would definitely stay here again! Our kids didn't want to leave!
August 13, 2013
Rated 5 out of 5 by JaneP13 Excellent in Every Way
We love the W in DC - it's the perfect location and so beautiful - we love it!!!!!!!!!!!!!
August 13, 2013
Rated 5 out of 5 by ICNYC Great Stay
W DC is such a lovely property. Everyone was great, but a special thanks to India over at the concierge, Robbie and Oliver at the Welcome Desk, and last but not least, Kenneth and Amsal in What/When, who worked w/ me to get balloons and cupcakes for my niece who was celebrating her 9th birthday. She had a awesome time so thank you!!
August 13, 2013
Rated 5 out of 5 by Awhite609 Best modern hotel in DC!
Love this place so much I proposed on the roof top at the POV terrace. Highly recommend this hotel to anyone needing an escape while in DC.
August 12, 2013
Rated 5 out of 5 by CLW1 WOW!
Wonderful experience! Terrific hotel staff. Perfect location for work and play in DC.
August 9, 2013
Rated 3 out of 5 by Joe68 Club or Hotel
Crowds on weekends made me feel like I was living in a club instead of a hotel. Elevator management was poor and noise was ridiculous. Did not feel at home in any way.
If I had not been there for work...I would have changed my arrangements.
August 7, 2013
Rated 5 out of 5 by Junky01 Special location great staff
Very pleasant and professional start to finish
August 5, 2013
Rated 3 out of 5 by Mawnie Forgetful Valet
The W is a beautiful hotel in a great location yet I ran into one major problem. I valeted my car around 5pm Saturday night and when I asked them to bring my car around the next morning at around 10am, I discovered that the valet forgot to turn my car off - ALL NIGHT. They left the engine (non-hybrid so it does make noise) running for nearly 17 hours straight, burning more than half a tank of gas and putting unneeded stress on my engine. All of that said, they have given the issue attention and will hopefully make the decision to at least pay for the $50 parking fee as well as another tank of gas. If you have a push button ignition, you may want to put a big sign on your steering wheel reminding them to turn the car off!
July 30, 2013
Rated 2 out of 5 by JT15 Too expensive for what it is.
Part of the reason my son and I stayed here was to enjoy the rooftop view. When making the reservation we were told how great it was. When we check in we find out it is rented for a private function. The lobby was a zoo and navigating the elevator was terrible. NEVER AGAIN.
July 30, 2013
Rated 1 out of 5 by JM01 Worst hotel
This hotel was not worth 1000 points a night. The room is small. Bathroom rusted and shower leaked.
July 28, 2013
Rated 5 out of 5 by PatriotBob The best hotel stay of my life!
I spent only one night (that's my biggest regret) at this property before transferring to a conference hotel for work the following day. I arrived late at night and was upgraded to a WOW suite. As you'll read from others, WOW is exactly what comes out of your mouth when you enter this room. I watched the NFL playoffs on the big screen TV while ordering room service and awoke to the President's marching band rehearsing for the inauguration right outside my window.
The location could not be better if you are interested in seeing the sights. I had a few hours before work and went for a run around the National Mall and back up to the White House. I feel like I saw everything within steps from the front door. Time well spent.
I stay in hotels frequently and I almost always forget about them. This stay was different. I was treated like royalty from the moment I walked in the door. The staff was helpful, friendly, and generous. In fact, I was not entirely loyal to one brand over another until this stay. Since then, I've vowed to stay at Starwood hotels whenever possible because of this singular experience.
I can't say enough about the impact this short trip made on me. It set the tone for my entire conference. It set me up for success. That night, I was not just another guest... I was "somebody special."
I'll be coming back with my entire family in a few months. I wouldn't think of staying anywhere else. Look no further than the W Washington DC for your next stay. Regardless of the room, you won't be disappointed.
Thank you to the incredible staff. This was beyond words... Your management should be very proud.
July 27, 2013
Rated 3 out of 5 by ATLTravelGirl73 Meh!
The hotel is in a fantastic location and the decor/ambiance is spot on. The rooftop terrace is a hit - always has been, even when it was Hotel Washington. However, the Starwood brand has missed a few key points in this hotel. The rooms are TINY. Some would say "european," I would say tiny. While well appointed, they are just too small and the lighting is horrendous. I told co-workers that I either looked like a clown (too much makeup) or like I just woke up (not enough) because the lighting was so poor.
Something everyone who is staying at this hotel should know is that on Fri and Sat nights, it becomes a night club. There is a DJ in the lobby playing loud and late and the rooftop terrace becomes a nightclub as well, playing DJ music until 2am. We also had people partying it up in the elevator waiting area/lobby of our room floor. They were so loud at a late hour (12:30am) we had to call the concierge to come escort the group to a more suitable area for a party.
I have stayed at this hotel twice. Once during the week (great experience), once on a weekend (less than stellar experience).
July 24, 2013
Rated 4 out of 5 by BETtv Valet Issues
The hotel was good as always however I had an issue with the valet company this hotel hire to run parking. Me and my production crew (BET) had a 6am call time and when went downstairs to get our car from valet @ 5am one of the valet workers said his co-worker was down in the garage with the "only" key to get in and out of garage. He said he was down their for at least an hour from the time we arrived and he didn't come from the garage until 6:04am. He ended up coming out of the garage being driven by a female in a large SUV. We can only assume what he was doing for the two hours but me and my crew were late to our shoot and had to pay overtime for the rest of our crew because we wasn't able to start on time. About 5 Delta Sorority members were also late for their engagements that morning. Luckily they were able to take a taxi to save time but we had equipment in our truck so we couldn't leave without our vehicle. The W. Hotel service was good but I didn't like how the hotel handled the situation. I feel if you hire a company then they are your responsibility and the hotel wasn't willing to take that responsibility. I had to pretty much beg the valet supervisor to provide his company info, this is something the hotel should have and should have been able to provide. I will say that if I or anyone from my company (BET) have a rental car I will avoid staying at this hotel. To make it even worst the next morning it took the valet 30 minutes to find my keys!!
On another note the Fitness Center is too small and need a variety of machines.
July 22, 2013
Rated 5 out of 5 by SFLaura WOW
I was upgraded to a wow suite, and that is exactly what it was! I was with my two girls, and they went crazy when they saw the room. I have stayed at a five star, one bedroom suite before, but this was by far the coolest decorated! I felt like a rock star! Loved the bathrooms, and all the bliss products.
The staff was warm, friendly, and fun. My make-up case ended up in lost in found, and I ended up talking to staff while waiting for security. Then, security accidently broke the top of it when he took it out of the plastic wrap. I told them it was a free case that came with the Elemis products I bought, and we had a good laugh. Poor man looked horrified at first, and I don't think he could do more than a nervous smile, even after I made fun of it.
Excellent fitness center for any level. Couldn't see anything missing; they even had foam rollers, which top athletes use to warm up.
Breakfast service was very nice. I liked the convenience of having a check list of choices and times, and they picked it up outside the doorknob after 1 am. Service was on time in the morning, and the waiter was 5 star.
Before leaving, I looked behind the bed. There was a compartment that had a xxx booklet, which I threw away. I don't believe it was part of the wow amenities. When I checked out, I couldn't say anything about it, because I felt I was going to say something embarrassing, so I ended up telling about the bath needing to be caulked again (it's was unnoticeable unless you are soaking in the tub, but I'm sure it's fixed now).
Best hotel stay ever!
July 21, 2013
Rated 3 out of 5 by 2brownie poor front desk servce
Extremely poor checkin + front desk staff not responsive or concerned. Sat in the front lobby waitng for a room for 3 hours, then had to take a less desirable room than what was originally reserved.
July 18, 2013
Rated 1 out of 5 by Mary1041 Underwhelmed
I enjoy giving positive feedback. In this case, you need to hear the truth. Center elevator broken--had to finally learn that from another guest. Room was damp for some reason--chairs, bedspread. Totally inadequate lighting for makeup or reading. Lamps weren't easy to understand for turn on. No shower cap provided-had to call for one. Business center--yikes! None of the machines worked and when I called downstairs to report that, the phone in there didn't work!! I had to call info from my cell phone, The fact that I had to pay fr internet access in this day and age is bizarre. No paper for copier or fax. No stapler or paper clips. When I checked out, the line for ONE STAFF PERSON was 20 guests long. Huh? What happened to bill slipped under the door? Or the offer of internet/email checkout? For the $$$$, very weak. On a positive note, your staff was consistently helpful and had great attitudes.
July 18, 2013