Rated 5 out of 5 by Ling2904 This hotel has great features
This hotel is really fantastic. The room is well organize and comfortable to stay. Staffs provide good customer service and is very friendly. Will visit W hotel Sentosa again!
July 3, 2014
Rated 4 out of 5 by MumToBe The best hotel with an amazing pool in whole of Singapore!
This hotel impressed us with its huge sprawling pool. The gym and hot jacuzzi whirlpool were also impressive. My family enjoyed the stay here a lot!
The pillows in the room were a tad too soft, the lightings in the rooms were funky varying from light purple to yellow hues. Everything in the hotel was designer made to the very detail from the lightings to the mirrors to the wall features. Overall a fun & memorable stay!
February 17, 2013
Rated 4 out of 5 by DJG64 W - staying at Zouk out weekend
Hotel is very nice, facilities especially the gym and pool area are lovely. We had dinner at the skirt restaurant which was very good. The one area for improvement is the staff - its abit hit and miss in terms of service, partially because the hotel is new. Most staff are really keen to help even if they don't know how, and there were really nice touches like the effort the guy went to for my latte at breakfast etc..
December 13, 2012
Rated 5 out of 5 by Lunnar01 W Sentosa Cove Singapore
The location and hotel were great. Jill who checked us in was very helpful and friendly. She is an asset to the hotel. She gave us information that made the orientation of the hotel and facilities a lot easier when we cheked in. Great that the pool was open 24 hours and we made full use of the pool during our stay. Would highly recommend to stay at the location if one is looking to spent a few day on Sentosa Island.
April 8, 2013
Rated 5 out of 5 by frozen88 Very enjoyable stay
Stay in Away-room that has a private small pool comes with jacuzzi. We enjoy the pool very much. Room is spacious and clean. Has a big bath tub and separate shower room. Breaskfast is awesome as well.
Will definitely visit again.
June 24, 2014
Rated 4 out of 5 by Ozcarr W Hotel Gem
Great rooms and facilities, restaurant services during breakfast and dinner can be improved. Great pool bar and service.
July 5, 2014
Rated 5 out of 5 by TERNG Immaculate Property, Excellent Service
Superd Property with scenic Marina and Ocean View. Excellent Suites/Room layout with generous Balcony Space. Exceptional Pool and Fitness Centre. Rejuvenating SPA Experience - Must Try.
Awesome service staff across the board - Extremely Courteous and helpful. Tribute to Nancy & Jenny from Kitchen Table for their superior service attitude.
Strongly recommend this hotel. One of SPG best property not to be miss
January 3, 2013
Rated 4 out of 5 by Pence27 Good experience
The hotel was excellent really enjoyed the experience.
The only thing that was a little disappointing was the attitude of some staff. On a couple of occasions it was difficult to get some directions from the concecierge staff.
I was also a little disappointed with service from senior pool staff.
In saying that, I love the concept of the W experience and this will not stop me booking again at a W Resort soon.
January 5, 2013
Rated 5 out of 5 by Di3003 Awesome stay, impressed
Love the cosy dip pool in the room and the little sweet gestures from the hotel. Room had thoughtful facilities and really keep the guests well covered.
Staff came with a nice choc birthday cake for my husband once they knew that it was his birthday that day and came over to check after we've checked in to see if everything was alright.
Stay experience was delightful and comfortable. Will be back again.
August 6, 2013
Rated 5 out of 5 One of the best hotel in Singapore
I love staycation in Singapore due to my busy schedule that restrain me from going overseas. Therefore, Ive stayed in quite a number of hotels in Singapore, and W hotel is one of the best I've ever encountered. The service staffs are all well-trained, the room is definitely comfortable. A very thoughtful, good service, well-maintained hotel. I will definitely come back for more stay. Well done W hotel.
August 10, 2013
Rated 5 out of 5 by Stefan Great Hotel
This was my second stay in W Sentosa. Just like the first time, I had a very good experience. The Hotel is one of the best I ever stayed at. It has a somewhat different style and image than most other 5 star hotels. Very modern, trendy and fashionable. Rooms are nicely decorated and very comfortable. The pool area is great and the Gym is the best hotel gym I ever saw. Breakfast is top class. Of course the hotel is expensive, both room charges and food and beverages, but if you are prepared to pay for class and quality, this is a great choice. Also worth mentioning is the location. Sentosa Cove is a remarkable place which enhances the experience of the hotel stay. Only negative is the food menus. A bit too pricy and I think there could be a few more choices available at a more moderate price level, which would be desired e.g. when having a quick lunch by the pool or even in your room.
May 20, 2013
Rated 4 out of 5 by mufnuff Bed is too soft
I have stayed twice at your property and realised that your bed is way too soft for a good night's rest. Pillows are too thin and flat like paper. Please may I request for a hard bed and thicker pillows?
June 23, 2014
Rated 5 out of 5 by FZen FABULOUS STAY
Big Thank You to the W team! Stay was fabulous as usual :) Most importantly my mum really enjoyed her stay and the endless fun pool time with her little granddaughter! Birthday cake for my mum was Wonderful!
Special thanks to Duty Manager Shane as well
WE LOVE W
June 12, 2014
Rated 4 out of 5 by daffodil Spacious, comfortable and clean room
the hotel has a very modern feel which i like. The room is spacious and bed very comfortable. Overall, i had a wonderful expererience. I would suggest a small area for consideration. The lighting in the room is generally too soft and orangy. For ladies who need to put on make up, there is no area with sufficient lighting. It is really a struggle every day to strain our eyes in front of the mirror.
September 12, 2013
Rated 5 out of 5 by meiwei123 The signature bed is so comfy!
love the bed so much ! and the staffs are friendly and helpful ! will definitely come bk to W again !
July 2, 2014
Rated 5 out of 5 by tnyree Ultra modern hotel with great service
Although off the beaten path, the W Singapore in Sentosa Cove is a wonderful getaway. The property is immaculate and the service was impeccable/accommodating. From check-in with Aizat, to the amazing breakfast at the Kitchen table, to Byron (master mixologist) serving up delicious concoctions at Woobar, and the delightful pool area with covered hammocks, my stay was near perfect. The birthday cake delivered to the room, was the cherry on top.
If you are in Singapore to get away from it all not bothered by commuting to city destinations (15 mins or so by cab), this property is the place for you.
Key things to note: I traveled alone and felt perfectly safe. You'll want a pool view! I was lucky enough to be upgraded being an SPG Gold member, I appreciated being able to chill outside on the covered terrace from my room on the rainy days. Favorite part of the hotel: Swinging seats in Woobar...
September 14, 2013
Rated 4 out of 5 by kalarisn Fantastic rooms
The rooms are so quiet that you can hear yourself thinking. Ideal for a romantic getaway from all the hustle and bustle of city life.
June 29, 2014
Rated 4 out of 5 by Waklee Wonderful Facilities
The features and surrounding were awesome. My family and I had great time except on last day when my son tripped while looking at the lights.
A staff of the hotel (an indian lady) was more concerned of the lights than my son. She even passed a remark 'Please keep an eye on your son'. As parents, my wife and i were irked by that rude remark. This happened on Saturday, 14th Sep 2013@1115-1130 am.
September 16, 2013
Rated 4 out of 5 by lilbrain Great Hotels with some rooms for improvements!
-Great view from the hotel room, overlooking the pool and yacht.
-Facilities were good. Gym, pool etc.
-Staffs were welcoming and friendly. Helpful too
-Minibar in the room were inconsistent and abit dusty. Some had price tags while others didn't. Confusing which were complimentary
-After check-in, was not informed on how to redeem complimentary drinks and breakfast. Only till we asked.
August 31, 2013
Rated 5 out of 5 by Jessicalogy Good value and great stay
The price is really worth it. I stayed at wonderful room and it comes with a big bathroom with superb amenities. The bed was big and comfy! Bose sound system was the best . We also had two cocktails at woobar. The facilities were well maintained with class and the swimming pool was heated :) breakfast was fresh and selection was wide . Totally enjoyed My stay and also the friendly staff!
May 21, 2013
Rated 1 out of 5 by jeffercub Zero Platinum benefit, not even a decent shower
I was very excited when I booked this hotel because it is my first time to W Singapore. 2-3 days before my check in date. I noticed my booking vanished from my spg app, I thought it was a system glitch so I did not paid any attention, When I was checking in, I asked if there will be an upgrade for Platinum benefit. the front desk staff did not acknowledge I am a Platinum member. I had to provide my membership number again which I already did when I made the booking. Later I have been told there will be no upgrade and not even a room at higher floor which was in my profile when I made the booking. They gave me a room on the 3/f at the end. I think this happened when my platinum number not being attached to my booking which is no fault of my own. The front desk staff also seems surprised when I told them I am a platinum member also the drinks was part of rate I paid not a benefit. They wasn't aware of that.
After we checked in to the room and took a shower there was a strong odour from the drain but it stopped after 10mins we using the shower. The water pressure was weak and the water temperature doesn't stay constant. The odour happens again when we had the shower in the morning so i guess it only happen when it was not used for few hours.
There was a company booked the whole hotel for a week. Everybody was busy getting the hotel ready. We were told by the hotel check out at 12pm sharp and no luggage storage can be arranged. We felt we were being ignore most of the time.
I am hugely disappointed about W Singapore and will not come back again.
July 15, 2014
Rated 5 out of 5 by Foxx Whimsical design and great location
Located at Sentosa cove, love the bicycle rental services and had a great time with my friend. It's my 2nd visit here and still look forward to my 3rd and 4th visit. No upgrade or anything done for my birthday, but it is fine, I still enjoy the overall good services and most importantly, the really sumptuous food of the in room dining. Please try the Parma ham pizza and panini
January 6, 2013
Rated 4 out of 5 by Kuchen8 Nice place
Had a pleasant stay n it felt nice. The name addressed to should be Mr Instead of Ms Request you to make changes in your database.
It is Mr Mugsang Kuchen.
June 17, 2014
Rated 4 out of 5 by caseyw23 Nice decor, good place to relax and friendly staff
I have a really wonderful stay at W Hotel. The rooms are very clean and well-decorated. The swimming pool is a good place for me to laze and relax.
I deeply appreciate the staff of W Hotel to give a complimentary treat at WooBar and of course the nice goodies at the door on Christmas Eve.
I would definitely come back if the opportunity arise. Thanks, W Hotel.
December 26, 2013
Rated 5 out of 5 by Teehee Very well
Have never been to any hotel this good. Love the environment and service and facilities. Classy and cool.
June 23, 2014
Rated 4 out of 5 by mik88 wonderful staycation experience
overall, was a wonderful experience to stay with W hotel.
Loved the unique room, and the temperature controlled pool, although was looking forward to hearing the underwater music system but did not get a chance, think it was turned off? Would also really love it if the water is just a wee bit warmer if thats possible ;) Fantastic gym facility!!
However, biggest letdown was the food during breakfast. To be honest, none of the food was up to expectation, even staples like dim sum, soup prawn mee, was below average. Food selection is very very limited. Would really really appreciate if the management take this comment seriously, would love it if there could be a major revamp to the breakfast dining, to match up to the rest of the wonderful experience i had with the hotel!
Nonetheless still a really wonderful hotel to stay in, i will probably be coming back again, good for celebrating special occasions with your loved one.
August 27, 2013
Rated 5 out of 5 by Dyst An unforgettable experience
Featuring excellent views and great customer service (esp housekeeping which was next to immediate when requested), this hotel is really worth a stay. The mood lighting effects were pretty and the rooms have got everything you need. Another plus point was that the pool was 24/7 compared to other hotels. Overall, it was fantastic and I'd definitely go back again!
July 8, 2013
Rated 3 out of 5 by nsh88 Food & Beverage Department NEED improvement
F&B staff service is not up to standard, clearly can see tthat service procudure is wrong and low class... had my dinner @ kitchen table food is not very good, ordered king crab rissoni is so salty, several crab shells in my rissoni, and my rissoni deliver late due to chef over grill/cooked the crab and have to re-cook!!!! very dissapointed on the service wise.
February 26, 2013
Rated 5 out of 5 by Raghu Excellent facilities
Excellent facilities. Breakfast is good but no many options for vegetarians.
June 23, 2014
Rated 5 out of 5 by sleeplessinheaven Everything you ever want for a relaxing staycation!
Needless to say, W is being W. Service, rooms, facilities have always been the best amongst the rest. In this case, however, I would like to specially compliment a Welcome Agent named Aizat. He displayed excellent customer service attitudes just by being pleasant, polite, courteous, sincere and approachable. It was fun talking to him whenever I saw him.
July 21, 2013