Rated 1 out of 5 by Chris18 So disappointed with W hotel
A so-call six stars hotel, but lacking the flexibility, warm & sincerity. Did not provide early check in as per requested, neither recognise SPG status. I had to leave my stuff at the concerige and when i tried to retrieve them, there are nowhere to be found. Gave me the room key and when i went into the room, they are still cleaning up from the previous guest who check out. No turn down service, neither refill the toiletries. Gotten call them 3 times before the new toiletries are brought to the room. My friend has a suite, so we pop by to have a drink - gotten call room service numerous time to deliver the wine. they delivered the wine without glasses and wine opener. spent almost an hour before we finally get to enjoy the wine.
November 5, 2013
Rated 5 out of 5 by angelwow Love this hotel
Nice new & clean hotel. Artfully decorated. Eye for details. Romantic room. Good breakfast. Nice pool. Quality toiletries by Bliss. Comfy bed. Complimentary parking & wifi throughout hotel. Should include complimentary Sentosa entry. Surrounded by high-end sentosa cove village.
November 5, 2013
Rated 4 out of 5 by beachgetaway Great weekend getaway
Attentive staff who are friendly and always smiley. There's also a good breakfast spread. Pool area is nice with huge swings to lay on. Overall I've had an excellent experience and will certainly go there again.
November 3, 2013
Rated 4 out of 5 by Merchi Great Interior - excellent Ambiance
Great Atmosphere and best hotel to stay in Sentosa Island. Love to come back and Definitely recommend to every one !!
October 31, 2013
Rated 5 out of 5 by manateegirl Beautiful hotel, wonderful staff
Thank you for accommodating every need; above and beyond our expectations. This hotel is beautiful and we loved the grounds, food, and pool!
October 30, 2013
Rated 4 out of 5 by Fifiefofum Best in room facilities
Best in room facilities I have ever had! Sound system, lighting, beds, toilet facilities, everything was top class! Even had a charging dock for every kind of phone ever existed! I was impressed.
Service by the staff however fell short of expectations. Pressed quick dial to Dining department and Housekeeping department and no one answered both times. Finally got through to the operator and got my matches only after calling twice and waiting for 30minutes.
All in All, I am impressed with the hotel and room facilities and am happy with my stay! Will definitely be staying with W Hotel again when I have the opportunity to.
October 29, 2013
Rated 2 out of 5 by Amanda9975 This hotel needs to be improved
Wouldn't visit until services have been improved.
October 28, 2013
Rated 5 out of 5 by David38 Great hotel, Bad restaurant
I'm sure you have more than enough compliments on your hotel. It was fantastic and the room was great. The heated pool was best ever.
But then, the only thing that was terrible was the breakfast buffet. It was very smelly with bad odour. Not the food smell... the smell you get when you don't dry your table-cloths right and wipe the tables. It was all over the place and it really was disgusting.
I complained to a female, mid-aged Asian manager and all she offered was to move my seat. I told her I am done with my food but only saying because it is really bad. She basically did nothing. She could have come and let me know she asked someone to investigate.
I was informing you not as a complaint but since I was so happy with the hotel, I thought it didn't make any sense for such terrible smell in a top class restaurant. But then, it seemed your employee training in overall was not up to those top notch hotels.
October 28, 2013
Rated 3 out of 5 by Leo9 Inflexible Staff
We have always loved staying in your hotel because of the swimming pool amenities and staff and your breakfast service. However, during my last visit, my wife who was not feeling well was rudely asked by the staff at 1.15pmto vacate the room in 15mins as I forgot to ask for late check-out when I check in (as the staff at most SPG hotels usually will ask whether we need a late-checkout but in this case they did not). She asked for half an hour extension so she can pack but the staff still insists that she must vacate the room by 1.30pm.
October 25, 2013
Rated 5 out of 5 by Tomo2013 Excellent location at cove
Hotel location are excellent and very impressive.Hope Jagzee will be available 24 hrs and it will be more increase a number of visitor.
October 24, 2013
Rated 5 out of 5 by TanyaC Marvelous
Upgraded to the Marvelous room and it really was Marvelous! Love the huge balcony. Perfect place to watch the lightening storm with the large windows. Bathtub and products were perfect.
October 23, 2013
Rated 5 out of 5 by Eugene3 Very unique experience
Great architecture and artistic design everywhere. I would love to come back again!
October 22, 2013
Rated 2 out of 5 by Jelki Its more mass than class
As an platinium member this hotel didn't meet the expectations:
The baggage service took inbound 25 min - outbound they didn't show up after 15 min.
There was no room upgrade
There was no late check-out ( we had to leave at 1230)
there was no newspaper delivered to the room.
They have a good first impression - but thereafter it declines . They go more on large groups , therefor its very crowded.
Anyhow its a nice hotel with very good breakfast and a fancy pool area.
October 21, 2013
Rated 2 out of 5 by Scraps Even non-smoking rooms smell of smoke
When we arrived we were given a smoking room even though we'd asked for non smoking. It was very late and the extra bed we'd requested wasn't made, even though I asked for it again at check-in. So it's now past midnight (it's not like they didn't know we were coming, as wed pre-paid and mentioned our arrival time) and we have have to wait for a new room and new roll away bed. The new room still smelled smokey. We called the next day to have our room serviced, it still wasn't done at 9pm. Not enough dinning space, it's all kitchen in the dinning area so we waited 20 mins for a breakfast table. It's all looks and no substance. At midnight, it should not be up to the guest to 'see if the extra bed is made up and ring if it's not'. Surely reception should ring housekeeping, they
knew we had a child. Very annoyed with the service.
October 18, 2013
Rated 4 out of 5 by Eittus Nice decor
Second time staying at this hotel. Love the room decor. Room was clean and neat. Requests were promptly met. Love the balls and floats provided at the pool. Great massage at the spa. Spa shower area wasn't as clean as I think it should be.
Negative point. It was raining and it seems like there are some metal roofing situated above my room. There is a loud splattering noise when the rain falls on it. It was louder than I expect it to be. It actually woke me up from my sleep. Maybe some staff can be sent to check it out. Room - 525.
Extremely crowded at the breakfast area. Most likely due to public holidays. Great that they open the skirt to cater for the crowd. I was at the kitchen table for breakfast and it is still way too crowded. Tables are too close to each other.
October 16, 2013
Rated 5 out of 5 by Jacelyn22 This hotel is clean and great facilities
Great location with sea view and many dining options around hotel.
Staff is friendly and have good customer service.
Facilities and decor is great and beautiful.
October 15, 2013
Rated 4 out of 5 by Wenggay5 Hotel truly awesome and beautiful.
it's realy an experience to stay in the hotel i love the room and amenities. just didnt have time to use them. hotel must cater for personalized services like guests celebrating their pre-bday weekend at least jsut like my case.
my SPG points are not yet updated to my account though.
October 15, 2013
Rated 4 out of 5 by Cyndee0315 Nice & relax hotel, but inconvenient location
I have heard of the location in Sentosa but I wasn't expect it is that inconvenient! When I took the train into Sentosa, I have to take Bus 3 and dropped off on the 4th stop where the driver said W shuttle bus will catch me there. I have been waiting for more than 20 mins and I saw nothing. Not even any signal to show me where I am or where the hotel is. After checking with a lady, she told me that the shuttle won't stop by here! And I have to carry all my luggage and walk to W Singapore. What a long walk!
Except for the location, everything is good. Nice room with nice design.
October 10, 2013
Rated 2 out of 5 by AhLu Improvements to basic service.
ordered bouquet of flowers for my wife. although the guest room was booked under my name, the hotel decided to call my wife to ask about her expected time of arrival at hotel. this basically spoilt my 2 surprises - the location of our getaway and the flowers!
why would the hotel call a non hotel guest to check about arrival. they should be calling the florist to ensure that the bouquet is delivered to the right venue.
the extra bath towels are placed on a rack too high for people who are not close to 6 feet tall. the bath towels are not big enough and not fluffy enough. they actually feel more like floor mat materials.
the tap at the sink is too close to the wall and too low for convenience of use.
there was a constant noise in the room which I could not pinpoint where that might originate from. checked the aircon and lights but not these.
however, I appreciate the attention to other details especially the feature wall behind bed and the bedside table.
concierge staff and manager did deliver the bouquet personally to my room with apologies on spoiling my surprises.
October 8, 2013
Rated 3 out of 5 by ylocemail VALUE NOT FOR MONEY
w AT Sentosa is funky and good for a break.
However it is overrated as a resort. This hotel is suitbale for the younger genrations "the jhip hop'type of person.. Looking for a relex resort need to go somewhere wlse.
October 6, 2013
Rated 4 out of 5 by robert1951 service
the service needs improvement, my room was never make up without me asking many times, first day I called the service line at 12.00 H ( before was no disturbing) to make up roon, came back 17.00 h, room was not done, called again and went out , came back 19.00 h room not make up , called again nobody came, at least 20.30 they came to claen, same experience next day!
Then the service tel.line was most of the time not reachable, tooks always long time before answer, the concierge has no idea about Singapore and where to go, does not know any of the famous places, and taxis was big problem ,this can maybe imroved if you can make agreement with taxi company
October 1, 2013
Rated 5 out of 5 by JDHD Exceptional Experience
Among numerous five or six star offers in Singapore, few would beat W Sentosa in term of luxury and comfort. Many would offer greater value for money but W Sentosa excels in extraordinary rooms with top notch design, layout, impressive sound and lighting system, well thought out amenities, and finally the exceptional signature bed. I am thoroughly impressed with the amount of attention given to any touch point in the room. The pool is a great attraction even though I rarely utilize it in my travel. Bars and restaurants are what you expect them to be, but leave some room for improvement, especially at checking in because of the huge crowd there at weekend. The locality is something to look forward to as W Singapore is located in the wealthiest neighborhood of Singapore where you would find great restaurants right next door. It really adds to the peace you desire in a vacation, away from the busy main city. It was a truly detached and relaxed stay.
October 1, 2013
Rated 5 out of 5 by Clei28 Fantastic hotel
The experience having it booked for my birthday is just amazing! The staff were friendly and accommodating. Great facilities. The room was just wonderful! The breakfast buffet can be improved with the selection. The waiting time for a service takes awhile.. This can also be improved. Overall experience was great!
September 30, 2013
Rated 3 out of 5 by Michele2013 Great food and wonderful neighbourhood
Great food selection and very good service at the restaurant. However, meeting room function is still need improvement as 2 coffee machine are broken and not ready to serve guest during the break time.
September 29, 2013
Rated 5 out of 5 by DD888 Great Singapore Hotel
Beautiful hotel with great pool and lots of details.
September 24, 2013
Rated 4 out of 5 by Waklee Wonderful Facilities
The features and surrounding were awesome. My family and I had great time except on last day when my son tripped while looking at the lights.
A staff of the hotel (an indian lady) was more concerned of the lights than my son. She even passed a remark 'Please keep an eye on your son'. As parents, my wife and i were irked by that rude remark. This happened on Saturday, 14th Sep 2013@1115-1130 am.
September 16, 2013
Rated 3 out of 5 by Gerval This hotel is great but cleanliness need more improvement
This a great hotel with a fun pool and nice design.
But a very bad point is Algae started to form around the silicon area at my room bathtub and the pool despite this is a new hotel.
i could see that the dust particles in the air when i happened to shift my pillows.
For the spa area, i went to the steam room. Despite the steam room is quite dim, the smell of the mould is noticeable n the tiles surface is slimy... Its really disgusting. A deep scrubing is need for that steam room. This is such a new hotel, yet alage started to form around areas, what will it be in another few years. Its quite a huge turn off seeing a 5* hotel with such a low maintainence in cleanliness.
September 15, 2013
Rated 5 out of 5 by Suada34 WOW!
This hotel had the WOW factor from the moment we arrived until the moment we left. After visiting Singapore on many occasions this was our first time on Sentosa Island and what a first impression thanks to the W. Checking in was quick even though there was a conference being held at the hotel. Staff were extremely friendly and welcoming. The room was amazing and so was the pool view. Before arrival at the hotel, I mentioned that we would be celebrating my husbands 40th and was plesently surprised to find a birthday cake for him in our room when we returned from dinner on the first night. Even though the hotel was at almost full capacity, not once did you hear any noise whilst in our room or by the pool, seemed as though everyone was very respectful of other guests.
Because of the conference breakfast was offered in two locations to avoid overcrowding. Breakfast included a vast array of different options that were all fresh and top quality. Loved the fact that everything was individualised, from the individual juice bottles to the individual bowels of cereal. Breakfast staff were prompt with orders and even remembered our coffee choices after the first morning. Pool area was amazing, not only for adults but for kids with a wide variety of pool toys and floating bean bags. Very impressive Gym with the latest fitness equipment and free weights, even having a mini fridge what housed cold towels to freshen up with. Food and beverage prices are comparable to other five star hotels. The free hotel shuttle was always available to take you to Resorts World and Vivo City, taxis were reasonably priced to take you to other locations. Will be staying here again soon.
September 14, 2013
Rated 5 out of 5 by tnyree Ultra modern hotel with great service
Although off the beaten path, the W Singapore in Sentosa Cove is a wonderful getaway. The property is immaculate and the service was impeccable/accommodating. From check-in with Aizat, to the amazing breakfast at the Kitchen table, to Byron (master mixologist) serving up delicious concoctions at Woobar, and the delightful pool area with covered hammocks, my stay was near perfect. The birthday cake delivered to the room, was the cherry on top.
If you are in Singapore to get away from it all not bothered by commuting to city destinations (15 mins or so by cab), this property is the place for you.
Key things to note: I traveled alone and felt perfectly safe. You'll want a pool view! I was lucky enough to be upgraded being an SPG Gold member, I appreciated being able to chill outside on the covered terrace from my room on the rainy days. Favorite part of the hotel: Swinging seats in Woobar...
September 14, 2013
Rated 4 out of 5 by Whang No SPG Member Recognition
Do not feel any recognition as a Gold member and most of the reply was "NO" when asked about the Gold member's benefits during check in.
September 14, 2013