Rated 4 out of 5 by BadExperience Disappointed with the service at The Kitchen Table
Good hotel and location but there are rooms for improvement on their service.
On 4 June 2013, I made my way to The Kitchen Table for breakfast. A friendly hostess asked for my room number and then brought me to my table. As usual, she asked whether I would prefer coffee or tea and any juice. I ordered Latte and orange juice and went to the buffet table to take my food. Both Latte and orange juice were not served even after I finished my first serving, so I reminded one of the waiters. I waited for another 10 minutes but no avail.
A captain or manager wearing a suit approached me and asked whether I want any hot beverage. I responded that I ordered Latte and orange juice at least 20 minutes ago but still have not been served.
Although I repeated my order 3 times and waited for at least 30 mins, I still did not get my Latte and orange juice. Very disappointed with the service. It was bad enough to experience this once, but it happened to me again on 6 June 2013. I don't see other guests encounter such a bad experience. Their beverages or juices were served immediately. Why me???
June 8, 2013
Rated 5 out of 5 by ttsteve Best Features
Poolside, and Woodbar, warm and friendly atmosphere !
June 3, 2013
Rated 5 out of 5 by MM14 WOW! Amazing Service and Great Hotel
I stay more than 100 nights each year in Starwood hotels across all of the brands. This W is the best overall service level I have experienced. It started with the pickup service at the airport and upon my arrival to the hotel Ms. Hsu (W Insider) greeted me at the car and arranged check-in in my room to avoid a wait. I was given a beautiful upgrade and made to feel like a VIP.
Every detail of service across the entire staff was first class! Whoever is managing this hotel should be proud of this staff! Oh, did I mention the facilities are great, the location is great. 10/10!!
June 1, 2013
Rated 5 out of 5 by jesse53 Excellent
Excellent service, accommodations, facilities, and entertainment. In the future I will always check for a W hotel or an SPG affiliate.
May 29, 2013
Rated 5 out of 5 by Alvin123 Best Hotel Experience
W Taipei is located right above the Taipei City Hall MRT Station, which for me is the best location to start the traveling everyday. Staff are friendly and knowledgable. Decoration is facinating with the iconic swimming pool.
It would be even better if there is a mobile station for Android. And the hair dryer is a bit too weak.
May 28, 2013
Rated 5 out of 5 by Ricardo Nice feathure
your Staff were very nice
May 27, 2013
Rated 5 out of 5 by Doris Staff is well trained and professional
I had great experience in W Taipei. I think it is one of the best W, I would recommend. Understand what guests need and response immediately with great manner and attitude.
May 20, 2013
Rated 5 out of 5 by tropicraven Love the whole experience
Had a great time.
Hanging out at the pool and Woo Bar.
Loved the whenever/whatever hotline; it was ever so helpful. My girlfriend needed some medication and they offered to go to the nearby convenience store to pick it up and delivered to our room.
May 19, 2013
Rated 3 out of 5 by KayKay Expected More Personalize Experience During The Stay Here
Impressive with the Concierge service at the ground floor and lobby, so much details and courtesy. So much attracted on the signature cocktails by the bar - Mojitos. But, there's area need improvement such as Front Desk, to be more personalize service and care valued for guests especially on the check-in system. Example; For me, first time travel to Taipei on my birthday, looking forward a dream experience and first stay with W so badly... Passport and document hand over for check-in without any birthday greeting. Thought I will have a memorable and great experience stay with W Taipei. For beginning, the impression had cut off 30%. In future, please be more specific on guest details, especially as the member of SPG as well.
May 18, 2013
Rated 5 out of 5 by at01 w taipei
nice. great. fantastic. wonderful
May 15, 2013
Rated 4 out of 5 by PsyPsy2013 Get Improvement
The majority of things of W Taipei are alright, but just the simple manners, etiquette, knowledges & solving problems skills of staff must seriously get improvement.
May 15, 2013
Rated 5 out of 5 by 2ne1 Service with a heart
There is good customer service and then there is customer service u experienced that is not according to any training manual.
It could be the Taiwanese culture but I never been to a W that the staff actually treats each and everyone with so much heart. So much initiative upfront even before we have to asked for it.
I was at Wet and came out holding my Dry soiled clothes, the lady at the gym reception came out running to give me a laundry bag. It seems to be a simple gesture but I lived in enough hotels or W to know it takes a lot of heart to pay attention to such details.
I have had a very good experience here at W Taipei and hope to be back.
May 9, 2013
Rated 5 out of 5 by gtf4ever Wondeful View Wonderful Service
All the staff are very caring
May 6, 2013
Rated 5 out of 5 by Comer Great hotel in center location of taipei
I have stayed many times and days in W hotel for the past 2 years. They never fail my expectation for the service i would like to see.I believe during my recent past stays , the reception at 10th floor sound more friendly than last year's. The best service team that i think they deserved an excellent compliments is from ground floor concierge who give a great help on luggage and getting a cab and help for whereabout. I do not see any unwilling facial expression to explain more to me. Beside that, is the restaurant staffs at 10 floor who is very friendly and attentive to the request. Overall, the service from the hotel is great, friendly and sincerely to do the best. Good luck and keep it up!
May 5, 2013
Rated 3 out of 5 by Mango Room was great but ...
The Room was great but the noise from downstairs was really loud. I'm travelling on a business trip, the noise have afftected my sleep at night. I love the location of the hotel and will hope to stay with you again but appreciate if you could place me at a much higher floor.
May 4, 2013
Rated 1 out of 5 by unclekoo This hotel lives up to its reputation
Having stayed at the W Taipei once on business, I took my family back there in April. Both my wife and daughter loved it. In particular the level and attention we received was unmatched by any other hotel in Taiwan.
May 3, 2013
Rated 4 out of 5 by scullyslf Good and Modern Hotel
Good staff, contemp design
May 2, 2013
Rated 5 out of 5 by Keithkw Must stay in Taipei
Best hotel in Taipei, for business or for partying. Lovely pool, bar, and just beatiful people all around. Best W experince I have so far.
May 2, 2013
Rated 5 out of 5 by TeteTaipei2013 W Hotel Taipei - leaves a great impression
From the moment you walk up to the W Hotel Taipei you sense you're entering into a special experience. From first impression through check-out time, the staff, the building, and all ammenitites are a "beautiful expeirence".
May 1, 2013
Rated 5 out of 5 by Kenneth Congratulation
I would like to congrats to your hotel management and team that you are really one of the best hotel at Taiwan.
April 25, 2013
Rated 4 out of 5 by KC1976 Clean and Comfortable
Room was clean and the bed provided was very comfortable
April 24, 2013
Rated 4 out of 5 by Ben2012 Fun and energetic hotel
I had a great time staying at this property. It is fun, energetic, conveniently located, and has an atmosphere that makes you want to invite your friends over to hang out.
It is right near the 101/Shin Kong Mitsukoshi area, so of course shopping and dining are no problem. Transportation is also easy as there is the MRT right below the hotel.
The room I stayed in was also fantastic, with great amenities and views of the city.
A few areas of improvement:
- The ground floor taxi area is quite chaotic
- The lifts up to the rooms sometimes smelled of sewage
- Check-in process could be a little more streamlined
- Staff on ground floor seemed more energetic and helpful than the staff on the lobby floor
Probably not your first choice for a business hotel, but certainly where I would choose to stay for leisure. All in all a great experience.
April 24, 2013
Rated 5 out of 5 by Mark9182 Like It
Service at this hotel is top-notch. The staff went out of their way to make my visit a smooth one. I wanted to use Taipei's local bike sharing network, YouBike, but they required an EasyCard linked to a local Taiwan cell phone number. The concierge linked my EasyCard to a hotel cell phone. Other hotels talk about breaking the rules to make customers happy but here they actually do it. When you are far from home, it's nice to feel like someone is taking care of you. Also, the food at Zen and the Kitchen Table were fantastic. I got a nasty pinch injury using the heavy sliding doors in the room. These could have been designed better.
April 23, 2013
Rated 4 out of 5 by elvisthong8 Truly top hospitality services
This is my sixth time stay in W Taipei and the feeling towards this unique hotel are getting amazing especially the hotel staff top hospitality services which is one of the best in Asia SPG.
They can still remember me and with the warm welcome from them has make my stay pleasant and comfortable.
All my needs was perfectly deliver except my request on platinum upgrade of the room,
I would like to compliment Mr Charles at the receptionist and Mr Hank from conceirge who has demonstrate professional service on their area expertise.
Once again I will definitely back to this happening and amazing hotel.
April 23, 2013
Rated 5 out of 5 by Andy Thanks for the help during my stay
I myself visit your wonderful hotel regularly on business (once every 1-2 mths) ... but never get a chance to frequent your lovely amenities. In this past visit, my spouse tagged along & being relatively new to Taipei, she was treated exceptionally well by your staff who helped her w/ locating eateries, places to visit and even physically accompanied her to visit a nearby hair salon ...during the time i was tied up w/ business ...
April 22, 2013
Rated 5 out of 5 by Tananthony hi
i hate the pool.. it is not even a proper swimming pool for swimming..
April 22, 2013
Rated 5 out of 5 by Bianco Favorite W in Asia
This is my fourth stay at W.
Great facilities, room was nice and clean as usual. But we arrived late night past 12, there were actually no one at the entrance to help us with the luggage.....
Staff who offering help for carrying my packages the next morning when they saw me holding 2 boxes. Thank you for the professional assistance!
W Taipei is still my no. 1 choice when visit Taiwan.
April 19, 2013
Rated 4 out of 5 by jetpun Good in facilities, average at service
This is my first stay in W Hotel, I feel this is still a good stay.. Facilities & in room: all the things go good but just some minor things in washroom, the cleaning should more focus on detail (e.g. some face washing cream on the wooden container). I don't know may be I cannot truly understand what W service standard is. I cannot feel I got a warm welcome, from the first step to the hotel.
I would focus on service more than facilities in a stay. In a certified service auditor point of view to rate this hotel. I really do think the service need to be improved. I can see the service different between walking in the hotel and drop off taxi from hotel, Chinese(I am) and Foreigner when check out, that makes me feel disappointed. Although all good, I may not come next time as this may not a right style type I am looking for
April 16, 2013
Rated 4 out of 5 by Hihi Hihi
Nice room and pool
April 16, 2013
Rated 5 out of 5 by Dolphin Justine - An Outstanding Staff at TKT
Justine at your restaurant "The Kitchen Table" is a true star. Her professional, energetic, and considerate service has given me a great start every morning from breakfast.
April 15, 2013