Rated 4 out of 5 by Stuman MIA Weekend
Great pool but get there early or make a rese, same with beach
April 14, 2014
Rated 3 out of 5 by Mike32 Rude Service Staff
The concierge, front desk and valet were rude and annoyed when having to do their job. Conversely, the pool and beach staff was extremely friendly. If you are coming for the location, it is amazing. Just be prepared for the mostly rude staff.
April 27, 2012
Rated 4 out of 5 by Haitham Beautiful hotel
I have been to this property multiple times, It's a great hotel and I'm a fan of W hotels. I tend to agree with other reviews about the recognition in this property not too great but everything else is above expectation.
I would come back.
April 3, 2012
Rated 5 out of 5 by TonyTraveler56 Artsy and Beautiful
Stunning hotel and convenient location near art museum, beach, and ballet. Was upgraded to an Oasis Suite and received excellent service while there.
Other nice amenities were the quieter tucked away infinity pool, bikes, and dj.
November 29, 2013
Rated 5 out of 5 by RickDi The complete South Beach Experience
My Wife and I enjoy coming to The W South Beach three to four times a year. It is a touch of class from tip to toe. We love the total experience.
March 17, 2014
Rated 3 out of 5 Club is Not Soundproof . Kept Me Up ALL NIGHT
Tuesday, July 30, 2013, my stay did not go well at all. I was in room 332 (a fabulous suite). Around 9p or 10p, my bed started vibrating, the sound from the club made the walls trimmer, and I could hear the music. The constant booming and vibrating continued until my departure at 4am the next day. Needless to say, I didn't sleep at all.
Upon my checkout, I called twice for my car. No one answered. I arrive at the front desk and the tall man working there couldn't have been ruder. His attitude was "Horrible!" I explained to him about the noise and he asked, "Did you call?"
Was he serious? I said, "And what was anyone to do?" He replied, "We could've had them turn down the base." Really? If he knew the base was problematic in the first place, I shouldn't have been disturbed.
I requested he comp the night of July 30th. He said I can take $100 dollars off.
I told him, "I don't argue with people about where I spend my money. I travel a lot and won't be staying at another Starwood for a while."
What a pathetic ending to an otherwise enjoyable stay at the W.
August 1, 2013
Rated 5 out of 5 by faith12 First Class Service!
The service level at this hotel far exceeded all expectations. Friendly staff, gorgeous decor, large comfortable suite...5 star all the way. We did not want to leave this hotel. The W made our trip that much more enjoyable.
August 15, 2012
Rated 4 out of 5 by SPG26 Beautiful Hotel, Great Location!
location was a great location and the hotel was a very nice luxury hotel. I would recommend the hotel based on the overall cleanliness and appeal of the hotel. However, many companies fail because of poor customer service
June 21, 2013
Rated 5 out of 5 by TamS4 Love it.
Everything from the service, decor and the cleanliness was right on point. The service went above and beyond from whether it was an issue or just a simple request. Thank you so much for making my stay enjoyable !
September 10, 2013
Rated 5 out of 5 by Robert18 Employees
This hotel has Amazing employees. The Service was Super. Every request was taken care of timely. Employees remembered our name and were great at customer service.
February 20, 2014
Rated 5 out of 5 by Shelly40 Perfect stay
Everything about this hotel is perfect. The location on the beach, big rooms (which are extremely rare in SB), great staff, cool scene, etc. I can't say enough good things. We thoroughly enjoy our stays here.
April 23, 2013
Rated 4 out of 5 by Roland89 Great Vacation
Hotel and stay was excellent. Pool, room and service superb! My only complain refers to the cleanliness of the restrooms in the lobby. Please take care of them as both were in a very poor hygienic state.
October 7, 2013
Rated 4 out of 5 by JNFQ great location and great pool as well as 2 execelente restaurants
The sofas, carpets and furniture of the rooms are quite used. Carpets are with holes. Need urgente substitution.
March 16, 2014
Rated 4 out of 5 by Zano Crown Jewel of the W Hotels
Having stayed at more than a dozen W hotels, the W South Beach is one of the crown jewels in the Starwood property portfolio. This hotel also has one of the best concierge teams in the system.
December 23, 2013
Rated 4 out of 5 by Taiho1 Noisy
We stayed on the 16th floor. The room was a spectacular suite.. The staff on reception on our arrival were brilliant, the room was beyond expectation and all other staff were polite.
The BIG downfall to the hotel is the Bose sound systems. To those of us with a brain the system is great. But for a certain portion of guests that have neither a brain or respect for other guests they are a nuisance. We were woken up on two occasions at 5am by two separate idiots that were only thinking of there own good time. One of these people in the room next to us was even bouncing a ball against the wall. When I phoned reception they did send up security and they did stop the noise, but once awakened at that time you are awake! The last occasion was on our last morning so we decided to leave early, as we were that upset about it all. There were people shouting and screaming in the corridors.
Everything else about the hotel was faultless, but when on holiday a good nights sleep is essential. The young man on reception on the morning we left 22nd June 2013 seemed very uninterested about my issues.
June 24, 2013
Rated 5 out of 5 by dave12344 The Staff was incredibly helpful
The staff met whatever my son and I might have needed. They were also incredibly polite.
March 23, 2014
Rated 2 out of 5 by Robin this hotel is noisy
the location is great, and the rooms are big but I wasn't happy with the noise from outside and the main road. people are shouting and honking all night. for rest this is not the place!
January 6, 2014
Rated 3 out of 5 by andreystart Andrey
Very noisy Hotel
We coud't sleep almost every day until 2-3 A.M.
Quality of Dining room is not good . Meal,foods are not tasty >>
Not enough places aroun the pool .
Very good and big Fitness Center
April 2, 2013
Rated 5 out of 5 by 38years Ultimate relaxation destination
From the staff to the beautiful room with the fabulous ocean view... this was an exceptional hotel. The room created a very relaxing atmosphere, that made you feel like a home away from home.
November 14, 2013
Rated 5 out of 5 by UgoBabeeee Blew My Mind
Loved the room....simply gorgeous and huge!!! And loved the perks that came along with the room...Initially upset that there was no tub but the shower with multiple heads gave a great treat.
November 10, 2013
Rated 5 out of 5 by DCA4 Great Hotel for South Beach Access
Great location and fantastic facilities and access to the beach. Very friendly and helpful staff. The weather didn't cooperate, but despite this, we enjoyed the hotel amenities and restaurants!
September 1, 2013
Rated 4 out of 5 by Promoguy One of the best in south beach
Hotel was great. We stayed in the fabulous studio which is like a suite. Balcony was huge with a great view of the beach. Dutch restaurant was amazing and staff and service was "over the top".
July 15, 2012
Rated 5 out of 5 by DandD Fun and comfort
the rooms and staff are amazing. The Dutch is really fun and delicious at any time of day or night. Everyone in the hotel and restaurants is welcoming and happy no matter how busy they are.
March 25, 2013
Rated 4 out of 5 by Mitchell Great Property but spotty service
Physically, the hotel is great. We had no complaints. Unfortunately, we can not say the same about the service. Everyone is very friendly but they are not particularly competent. The service at the Pool, where we rented a cabana for 3 days was especially bad. An example would include receiving our lunches but not getting silverware for at least 15 minutes afterwards. The service at The Dutch was consistently poor for breakfast and lunch. Where is the supervision to make sure the servers are trained properly?
I truly believe that automatically including an 18% gratuity is making the service worse. We were at the hotel in December and did not experience any of these issues.
In regard to the room, I get the feeling that a room supervisor does not check the room often enough or at all. Our A/C did not work effectively in the bedroom portion of our room. There was no garbage can in the living area bathroom and there was no full length mirror.
That being said, because we like the property itself and the location, we will come back again in December. Hopefully, it will be more like our previous visit.
January 22, 2013
Rated 5 out of 5 by jake1665 As always W deco is just marvelous
The beach and the pool & garden are just fantastic, the in house restaurant are exquisite don't miss them if you're around, the staff is doing a great job always there to help and serve.
August 12, 2013
Rated 5 out of 5 by Anonymous72513 The Best!
I had an incredible time, this hotel has great features and the staff is so accommodating and helpful. The staff gives you what you need before asking. I will definitely stay here again!
July 25, 2013
Rated 5 out of 5 by Debby51 Great weekend getaway
Arrived early morning and were able to check in to our room. Loved the pool area and beach. Found the service to be excellent. Whatever/whenever! Looking forward to going back next year.
October 19, 2012
Rated 5 out of 5 by Jerry14 Exceeded Expectations
We were very impressed with the complete operation of the W, staff, facility and location. Wonder experience.
March 6, 2014
Rated 5 out of 5 by zlo18394 Awesome
I travel a lot and this has been the best experience I've had at a resort. I would highly reccommend you to stay at this hotel. The staff was very friendly and treat you very well!
July 9, 2012
Rated 4 out of 5 by trch1 Short Stay
Overall my stay was good. i would have preferred to have received a room closer to the beach but I did book at the last minute so it was fine.
February 3, 2014