Rated 4 out of 5 by Sherkey DC Fabulous location and beautiful hotel!
We always stay at SPG branded hotels, and have stayed here before. The location is fabulous for taking in all that DC has to offer and has a great roof top bar POV with an amazing view! For the first time we used their car service to arrive at our wedding destination and that was nice!
September 3, 2013
Rated 4 out of 5 by pbd62 Two day stay at the W Washington D.C.
The W is in a great location and the room we had was very clean. We found the staff very pleasant and helpful. The Hotel's decor is a little funky & the hallways are too dark. Also, our room could have used more lighting, but overall we had a very enjoyable stay.
July 10, 2014
Rated 3 out of 5 by KSlade Tight Quarters to Share the Room
This is a lovely hotel - modern, very hip decor. Very comfy bed. However, it's tough to share the room. Shower wall IS the separation wall - if you turn on the light in the bathroom, you wake up your roommate. Same with using the sink - it's in the room, not the bathroom. TINY closet.
February 26, 2013
Rated 4 out of 5 by NYTVProducer Room Service Never Came
For such a distinguished hotel chain, I was extremely disappointed when room service did not arrive with my breakfast order. As a busy business traveler, I often rely on timely service, yet, the W disappointed in that regard. The room was clean & comfortable, but service needs work.
January 30, 2014
Rated 2 out of 5 by BJB29 May look cool, but not welcoming
Having stayed at other W hotels I expected the modern decor and fun atmosphere, but I felt at the W Washington, the atmosphere and staff needed to remember guests still need to feel welcome and comfortable.
Lighting in the room was limited and made working or seeing oneself in the mirror difficult. The in-room sink also made the whole room feel like you were sleeping in a bathroom.
However, more disappointing to my stay was the service at what should be the jewel of the hotel - the patio bar, Staff were not attentive, waiting several minutes at a not that busy bar even to be acknowledged it not acceptable. And the policy of bottle service or $65 tab even for hotel guest is ridiculous. And the alternative of the lobby lounge was acceptable given you could not hear colleagues speaking over the loud singer.
We also came in the 15th street door and stuggled to get luggage in, we did not realize the bell service was at the other door, a sign on the door would have helped us or directed us around the corner.
November 17, 2012
Rated 4 out of 5 by GB0904 DC Style
A great hotel in an excellent position. The "Whatever Whenever" concierge mantra lives up to its name - a very dedicated team who aim to please. Only downside was the 'rock star' attitude of the door staff at Rooftop Bar "POV", otherwsie a great experience of a stylishly cool hotel.
September 9, 2013
Rated 5 out of 5 by Happygirl100 Great Stay
Hotel was lovely as was the staff. Very responsive to our needs. We upgraded our room after seeing how small the initial room. We upgraded to a suite and it was perfect for our 7 day stay!
Would recommend this hotel for location to all that Washington, D.C. has to offer!
June 5, 2014
Rated 5 out of 5 by CharlieNJ My stay in Washington DC
Fantastic experience. I am an SPG member and get upgraded periodically. I stayed one night on business and the W upgraded me to a crazy beautiful suite. Nicest I have ever been in. Too bad it was just myself.....my family would have loved it. Lobby is very elegant and relaxing.
March 23, 2014
Rated 5 out of 5 by Jay85 Awesome!
This hotel is amazing! We had a room with 2 queens and it was very spacious. Front desk staff were very friendly and the Acura experience was great! The beds were very comfy and we couldn't hear any noise at all! Would definitely stay here again! Our kids didn't want to leave!
August 13, 2013
Rated 2 out of 5 by TDPSF Would not come back here
Unfortunately, our two night stay at this property did not meet the expectations I come to expect from an SPG property, or as a lifetime gold member.
The check-in at front desk was not warm and welcoming. The young lady who checked us in was not interested in being helpful or courteous. She never once smiled, barely looked up from her monitor, and was very short and terse in all of her responses to us. To the credit of the hotel management, when we brought this to their attention, they gave me feedback that the "talent had been coached", and sent us a nice plate of cookies and wine. The following night, we asked same young lady to use the house phone to call another guest room, and were greeted with the same stone-cold behavior. Maybe she didn't appreciate the feedback we gave her manager and the "coaching" she received, but it obviously didn't stick.
The other issue I had at this hotel was that the rooftop bar, POV, had been reserved for private functions on both nights. If you are coming here with plans to enjoy the rooftop terrace in the evening for the view, don't count on it, as it gets booked for corporate events. We had to come back during the day, just to see what the view was about. It was worth coming to see.
Since POV was closed, we decided to have a drink in the lobby bar. Service is very slow and inefficient. We asked the waiter for 3 lemon drops, which is on their list of specialty cocktails, and what we got was a tumbler about 1/3 full. When asked if this was right, he came back with a shot glass and said: "that's what the bartender was supposed to put it in, and she only had 1, so you got your drinks in those". I was expecting it to be served up or tall, if it's going to be on the cocktail menu for $14.
I give the hotel management some credit for trying to address my concerns, but they need to be responsible for the training of their staff.
Because the hotel was sold out that week, we were given an inner room on the 5th floor. These rooms have almost no natural light, and feel like a dungeon. Granted we didn't spend much time in the room, but it's nice to have some light while you're shaving and getting dressed.
We did have a very nice check out experience with the young man at the front desk, and with the door men, so it wasn't all a hot mess.
November 6, 2014
Rated 4 out of 5 by FMMarie Great location, great crowd, extremely helpful team
Loved the hotel and the staff. We were upgraded to a Suite, but it was right under the night club. On Fri and Sat they went until 2 am...then they seemed to move furniture up there starting at 4 am...so i am a bit disappointed in the use of my upgrade and points and money...
June 27, 2012
Rated 2 out of 5 by JT15 Too expensive for what it is.
Part of the reason my son and I stayed here was to enjoy the rooftop view. When making the reservation we were told how great it was. When we check in we find out it is rented for a private function. The lobby was a zoo and navigating the elevator was terrible. NEVER AGAIN.
July 30, 2013
Rated 2 out of 5 by MrsKrupa Very disappointing stay
I am a frequent business traveler and SPG member for many years. I would never stay here again nor recommend this hotel to anyone. It is definitely not on a par with other hotels. Decor cheap and garish. Halls painted black, dark, elevators slow. Room had filthy carpet, Bath very poor design and dirty; toilet with black mold under rim. Shower door design allows water to leak out all over floor. Bathroom door does not shut completely by design; no privacy. Only 6 hangars in the closet. Electrical outlets inconvenient; room not tech friendly. No coffeepot. Definitely not worth price despite location and rooftop view. This was for a special event; our son received an award at the Pentagon Friday. He had a choice between the W and another excellent hotel close by. We all wish that we had not stayed at the W and chosen the other. We will also be informing the govenment travel agent of our diappointment. Also asking questions in sections 3,5, in this survey that are redundant. You have information in the confirmation.
August 20, 2012
Rated 3 out of 5 by Nanmoo Very noisy
We were on the 5th floor but heard the live music until very late. Also heard the vacuums early. Very noisy room. Disappointing not to have any spa spots available, even a week before check in. We only received products in our room twice, ran out the 4th day. Overpriced.
February 19, 2014
Rated 5 out of 5 by Sonny06 Extraordinary Stay
The W offered even more than we expected. The room was beautiful, quiet, and very comfortable. We were delighted with room service, it was prompt and the food delicious. The W staff was very professional, courteous and accommodating. It was a pleasure staying at the W.
September 29, 2012
Rated 5 out of 5 by WowedGuest Staff was incredible
We went to the hotel for a special occaision, and the staff kept surprising us with thoughtful ways to make our stay more comfortable and special. I've never been treated so well, and I've stayed at many five-star hotels all over the world. I was astounded. Way to go.
June 27, 2012
Rated 3 out of 5 by BizTravlr Boutiquey small
Room design is small and cramped. Focus was clearly on trying to make a tiny room seem hip but the net result was a sense of claustrophobia. Having a sink in the main room as opposed to separated in an actual bathroom gives a hostel like sensation.Great staff however.
September 23, 2012
Rated 4 out of 5 by Kyle92011 New Years Eve 2012
Hotel staff was very organized and efficient. Check in was quick and included a glass of champagne for my self and my wife. The event coordination was also very efficient . We had a great time at the POV lounge. The picture booth was a great.addition to the package.
January 7, 2013
Rated 5 out of 5 by GKB1 W Washington
Very nice stay - I like the clean minimalist decor and yes even the translucent shower.
I will return.
$50 valet parking is probably the highest in all of Washington. Why? Not clear. But easy to find a garage for half the price nearby on G street so not a biggie.
July 25, 2012
Rated 1 out of 5 by UnhappyW Stay Away!!!
Room not ready at checkin. I was not informed there would be a loud party right above my room before checkin. They offered to move me at 10pm after I unpacked as was already trying to sleep. Concierge booked me for brunch at a restaurant that does not serve brunch!
October 26, 2012
Rated 5 out of 5 by NewYorkResident "W"onderful!!!!!
What a stunning hotel with a staff to match!!! Overly attentive and catered to our every need! The room was plush and cozy and we had everything at our fingertips! Would highly recommend this hotel to anyone! The location can't be beat!!! Doesn't get any better!!
July 10, 2012
Rated 5 out of 5 by Mags167 Anniversary Celebration
The staff at the W were great every step of the way. They got us a reservation at P.O.V and brought us champagne, my husband worked with them to have flowers delivered to our room, and they upgraded our room. We will recommend the room to our guests and friends.
September 30, 2013
Rated 3 out of 5 by BPS0102 Beautiful Hotel...Not so beautiful service...
I am a Platinum SPG member and stay at numerous W hotels throughout the year. Usually I receive great service and have no issues however, my stay at the DC location was below average. Upon arrival my room was not ready and I had to wait over an hour. No complimentary drinks or anything were offered - just for us to sit in the lobby and wait. Since we were in a suite and the suite was not ready, they offered a normal room - fine but not since we reserved a suite and had more than one guest in the room. We were celebrating a bachlorette party and wanted to take the Acura service. I called in a couple days before and they said I had to wait till I arrived to make a reservation. Upon arrival to the Acura desk I was told I should have called beforehand. We also called about parking and were told it would cost $20...the charge to the folio was $50. The staff gave mixed messages all throughout the stay, they were unresponsive the the "whatever/whenever" slogan they pride themselves on and overall it made for a VERY upsetting stay.
April 23, 2012
Rated 3 out of 5 by Drdjin Awaken by security staff in 2AM for noise issues
While hotel staff's job is to ensure everyone's safety, but banging on the door like a gang-buster 2 o'clock in the morning without probable cause is not an appropriate way to treat your customer
August 18, 2014
Rated 2 out of 5 by BizTraveler1980 Problem Property
Everything about my stay was a mess. From a room facing a dark courtyard to the rooftop bar, my experience wasn't good. Reached out to MOD and they were ineffectual. A month later still trying to get a copy of my folio. Stay away. Not ready for prime time.
March 27, 2014
Rated 4 out of 5 by mswk5 A lot of points for a lot of dissapointment
We used 35,500 points to stay here for two nights. We were promised a room with two queens. When that could not be accommodated upon check-in, they told us we would be moved the next day. It did not happen. Instead, we received a room with two full beds, a frosted window that did not let you know if it was sunny or raining, a handicap room which meant going into the bathroom was dangerous if someone had taken a shower because all of the floor was wet and slippery. Plus there was an empty bottle of champagne and dirty glasses sitting in the room when we arrived.I knew the rooms would be small, so expected that...but the whole experience was not good.
The staff was very nice, but did not improve our accommodation at all (we are gold elite and have ownership in two starwood properties). Polite and apologetic. We got three free drinks and breakfast for our troubles. I think they have lots of practice in being nice to unhappy quests.The location is great, the rooftop bar's view is unbeatable (White House and Washington Monument). I
May 28, 2013
Rated 2 out of 5 by Brenda4 For our first experience with the W Washington was very disappointing.
Extreme difficulty with changing our reservation prior to arrival, no door man/ luggage assistance, half drank water bottle in our room upon arrival, long wait for service & delivery of drinks in lobby bar (even though is was not busy) Poor personal service.
May 19, 2013
Rated 5 out of 5 by LDMassachusetts Fun decore; perfect location!
I was so sad to check out after only one night at the W DC. The room was much larger than I expected (as compared to W hotels in NYC and the one in Boston). I was high us and there was still a lot of street noise, but given the location it's to be expected.
October 5, 2013
Rated 2 out of 5 Five-star price, two-star experience
Way overpriced; the internet service is INCREDIBLY slow, but it costs almost US$15 per day to use it. A total scam that is nearly pure profit for the hotel. They could at least ensure the internet actually works! Not recommended for business travelers.
October 15, 2012
Rated 1 out of 5 by Leisure47 Very Noisy
Had a terrible stay. Actually left in the middle of the night it was so noisy. Room walls are paper thin. The staff was not helpful with the problem. If you are going to DC to party late into the night, this is your hotel. Otherwise, I'd stay away
September 5, 2012