Rated 4 out of 5 by wei1234 Service staff was good (especially Skirt Restaurant)
I was very impressed with the overall service level of the staff.
In particular, the waiters/waitresses at Skirt Restaurant were very attentive to our needs and made sure our meal was enjoyable.
Thanks for making the overall stay such a pleasant one especially since it was a birthday celebration for my husband.
Will come back again!
March 13, 2014
Rated 5 out of 5 by Jayjay15 Excellent service despite major event at hotel
Excellent hotel, very good service. Special mention must be given as the hotel was handling CDL's 50th annversary gala on the night of our staycation, which was a really big event where most of the hotel's senior management were personally involved. However, despite that, service remained prompt and immaculate for us.
Great experience as always!
September 10, 2013
Rated 4 out of 5 by Ricky2198 Front desk staff needs more training
As a platinum member, the check-in staff or reservation staff was not able to identify my preference and initially offered me a non-smoking room even though I indicated in the booking and my profile. Only after some scramble, they manage to find something for me. I thought this have to be done prior to my check in?
March 25, 2014
Rated 5 out of 5 by Pammie Continues to impress..now a home away from home
This is the third visit since December 2012 and we are continually impressed by the property itself (what fun), however, most significantly by the calibre of the key staff and many of the less highly positioned ones.
I commented after my visit in March and feel a need to do so again.
Hard to name everyone who impacted on our stay...
Favian and Hanis in SKIRT restaurant are very special; Tom, as manager, but girls like May in the bar area; Shiela and Dwi are constant faves who appear everywhere!; and Joy is another lovely girl who has started to work in the shop. Claric must not be overlooked, and I am disappointed to hear that Izzy is nearly finished her internship and will be going back to studies in Thailand..a great loss in the dining areas in spite of her relative inexperience. I sense very good management at the property in all areas.
Certainly am always surprised by how personal this experience becomes..unlike at most large hotels.
April 9, 2013
Rated 5 out of 5 by dkny58 Amzing hotel, great conference facilities and support
Held a planning session for approximately 70 people, over the sourse of 2 days.
Amazing service, absolutely flawless.
Facililties were great, meals were great, everything exceeded expectations.
Stayed 2 nights, excellent rooms, great gym, great bar, great dining.
If you are doing a conference in Singapore, this is the place for sure!!
April 13, 2013
Rated 4 out of 5 by Deouin Great Family Holiday
Travelled with my husband and two young children. The pool was awesome and never felt busy. The rooms were beautiful and comfortable. Very peaceful and beautiful views from the balcony. Staff we very helpful with everything. Loved our stay at the W cove hotel sentosa.
April 29, 2014
Rated 5 out of 5 by Sentosa123 Great staycation
My family & i had a great stay at the W this weekend to celebrate my husband's birthday. The only negative feedback is that we all hurt our shins on the edge of the platform bed. Perhaps you can put some padding on the edges?
Also, the room service wagyu bolognese & the portion & quality of the poolside fries were disappointing.
February 18, 2013
Rated 4 out of 5 by Funny13 Wonderful stay
Overall, stay was wonderful and comfortable.
However, shuttle service should increase the frequency as it is really inconvenient to travel out from hotel to nearby shopping centre
May 29, 2014
Rated 4 out of 5 by Ctohjohn A getaway from the city
Hotel is awsome ! Great amenities and features. Stayed in the AWAY room, had a private pool with good jacuzzi. Relax by the swimming pool only to find things to play with such as floats and water gun. Had SKIRT for dinner, delicious beef in a warmth cosy setting. Definitely recommending to everyone who wants a short getaway.
August 14, 2013
Rated 4 out of 5 by stanisnoangel Great service & very nice pool!
Excellent hospitality and made us felt very welcomed. We were upgraded to the Fabulous Room as the front desk noted we were there for our 1st wedding anniversary. She even arranged for a nice surprise gift and cards to be sent to the room. The 24/7 pool also allowed us night swim which was a really nice feature to have!
December 2, 2013
Rated 4 out of 5 by FrzMsRL Miscommunications regarding payment
Too much miscommunications with the staffs, especially upon checked in. Different instruction for payment but they did not follow though they agreed upon checked in. Quoted me a wrong rate upon checked out as well. Disappointing..
Room was excellent, high tech, but then there's no one to guide us of the room facilities.
February 5, 2013
Rated 4 out of 5 by Serene99 Accommodation was good
Clean environment, nice lobby, comfortable bed, the lift decor is over powering.... Was a little disappointed with the breakfast spread as not a lot of choice for Asian food
May 26, 2014
Rated 5 out of 5 by sharongin Wonderfully Wonderful
Impeccable service, Room was paradise - clean and beautiful. 24hrs Pool was amazing with those swinging lounges/hammocks and all the inflatables provided, had the whole pool to ourselves!
I'd suggest giving The Kitchen Table a miss, and head over to Skirt for the amazing drinks. Would definitely come back to W again!
July 13, 2013
Rated 5 out of 5 This hotel has great service
This hotel provide me a very good service. All the staff made me feel warmth because all the staff there always remain a great smile and always greet the guest. The facilities there is excellent. The room is very comfortable for me. Have a great scene over there. Overall, its a good place to relax your mind and heart.
June 11, 2013
Rated 5 out of 5 by Delvin76 Fabulous Stay in W Singapore - Sentosa Cove
Fabulous Stay in W Singapore - Sentosa Cove
Excellent service and all staffs are well trained.
Superb view and environment.
Friendly staffs that makes me feel like I’m home(Or even better).
I will recommend W Hotel to all my friends and colleagues before they make any reservation when are are staying in Singapore.
January 27, 2013
Rated 5 out of 5 by Clei28 Fantastic hotel
The experience having it booked for my birthday is just amazing! The staff were friendly and accommodating. Great facilities. The room was just wonderful! The breakfast buffet can be improved with the selection. The waiting time for a service takes awhile.. This can also be improved. Overall experience was great!
September 30, 2013
Rated 4 out of 5 by JaeJae Comfortable Stay
Disappointed with 2 things during my stay.
1) Room was not made up the 2nd morning. Had to inform the Conceige to have my room made up
2) requested for a Birthday cake to be delivered to my room at 9:30pm. The cake arrived 1hr late only after I called "Whatever, Whenever" twice!
Overall stay ia satisfactory.
August 26, 2013
Rated 4 out of 5 by Jesselouis10 Impeccable facilities not met with staff's performance
This hotel is set up beautifully on an exclusive island in Singapore. The grounds and facilities were well kept and clean and the design was well thought out in regards to comfort and style. We had a pool facing room with a fantastic balcony. The two highlights were the comfort of the room and features of the pool. My wife and I celebrated our wedding anniversary with our two children and everyone was very happy with the hotel. Although I was happy there were a few areas that could be improved upon; 1. Upon arriving to the hotel at 4:15 the staff said our room was not ready for the 3:00 check-in. As a consolation we were given two drink tickets to pacify us as we waited. When I check in to a hotel one hour and fifteen minutes after the said "check-in time" I expect to walk straight to my room. This may be an unrealistic expectation but then again, it is a 5-star hotel. 2. when I called for help in utilising the in-room sound system from my phone I got a different answer 3 times and the technician who came to my room could not communicate in english. Clear communication the first time would have prevented issues with two future communications. 3. I called for luggage transport from my room to check-out and waited 20 minutes. No one showed so I left. These 3 complaints are small and specific but something I would expect not to encounter at an establishment such as this. I would try another 5-star hotel on Sentosa before going back here.
June 24, 2014
Rated 5 out of 5 by mtay Excellent hotel services
We had a great time staying with W Hotel. It was a nice gateaway from the burstling city of Singapore surrounded with nice swimming pool and beautiful yacht view around the hotel. Warm and friendly services from the W team. Really enjoyed our stay and making it a memorable one for my boyfriend's birthday.
July 8, 2013
Rated 5 out of 5 by bobochan Overall the hotel is beautiful and service is excellent.
Only some points:
1) bed / pillow too soft
2) there is no laundry bag which makes it rather in-convenience.
3) for the price that is charged, I had expected better quality bedroom slippers than the current type that looks really cheap and it is not comfortable too.
4) there was no turn-down service.
November 21, 2012
Rated 5 out of 5 by Jurek Fantastic Hotel
Stayed at the W Singapore for a week, found the staff very helpful kind and always smiling so nice to see. The hotel it self is everything and more for what we wanted. Rooms very comfortable, pool stunning and location great would highly recommed the beautiful W Singapore Sentosa Cove Singapore.
January 24, 2013
Rated 3 out of 5 by TCSIN Services should be improved
The schedule of shuttle bus should be improved.
There is no shuttle bus for round trip to Water Front Station. Then the guest can take the mono rail to Harbour Front for shopping or transit by MRT.
I am appreciated of your Welcome Desk Manager. She has a quick response for my request. Thanks.
May 20, 2013
Rated 5 out of 5 by 21June2013 Interesting experience
The hotel is not where everything else is but that's not a problem because we just drove in and out using the easily accessible and unlimited complimentary car park coupons. Decorations, furniture etc is beautiful and exciting. Staff always greats with a smile. My stay was short but memorable.
June 24, 2013
Rated 4 out of 5 by Rabbit75 Their service is personalize and warmth greetings from staff of all corners
I have had enjoyed my stay at W Hotel Sentosa Cove during my recent celebration for friend's birthday.
We are surprised and happy by Skirt's gesture for the complimentary champagne and cake during our dinner.
Overall experience is good and will visit W Hotel for 2nd time this coming weekend.
January 14, 2013
Rated 5 out of 5 by Mikigal What a perfect hotel stay!
My friends, daughter and I enjoyed the lovely stay. Such a great hotel. Love the mood lightings! Absolutely beautiful! The pool is excellent! I hope I could have stayed for more days. Other lounge areas are so stylish! Superb!
I knocked on the bed ledge and caused lots of bruises. Be careful!
April 28, 2013
Rated 4 out of 5 by TheWHotelFan PERFECT GETAWAY
Went to W Hotel Singapore for a 3D2N getaway for my friend's birthday. It was superb. Love how they pay attention to all the small details and we were entertained by all the design elements throughout the stay. The scent and music were great. We spent the entire time in the hotel without seeing the need to travel out, thanks to these brilliantly designed FIT gym, AWAY spa, Pool and WOO bar. Yes, we truly "refuel & recharge" ourselves during the 3D2N stay, as promised by W.
Special thanks to the talent who arranged a cake to be sent to our room at 9PM sharp for the birthday celebration. The cake was great and delicious.
This is my first time staying in W Hotel and I am pretty sure I have become a fan of W. Will definitely try out other W Hotels in Asia soon.
Room for Improvement:
1. The staff at the concierge really needs to smile a little more.
2. The service menu stated that there is a pillow menu. However when we called Whatever / Whenever, the person-in-charge did not offer us any options. We requested for a foam pillow, but it wasn't available. No big deal though.
3. Food at the Kitchen Table can be better. Personally I felt that the selection and taste was a little below average.Have been to better ones. But then again most buffets in Hotel aren't that great. So not an issue.
4. Is there such a thing call SPG Recognition?
June 15, 2014
Rated 4 out of 5 by Staycationeer Good hotel for the young
Great hotel for nightlife and very good food and excellent service and spa.
However, it was not the most relaxing of staycations. Spa deco was also not relaxing.
The hotel and room facilities were great, except that the room felt very short of table space for a laptop.
March 7, 2014
Rated 2 out of 5 by blaster Air-con noisy
Air-con noisy at one of the room I stay, particularly at night
Pool carry out rubber works & created unbearable smell in one morning when there are so many guest using the pool, management should be more considerate & only allow such works at night when there are less guest using the pool
July 23, 2013
Rated 5 out of 5 by YS40 Fantastic Swimming Pool!
When I choose a hotel for my family trip, I consider the hotel F&B and facilities (Especially B/F and Swimming Pool) important. And this hotel is one of the best among where I stayed. I had a great time with my son in the swimming pool at night and I will not forget the experience forever.
July 29, 2013
Rated 4 out of 5 by runner Great hotel, but still working out the kinks..
Outstanding hotel. Service top notch. Staff very friendly and made us feel welcome. Great facilities, but still some things not working in room. Bar too small and had to go elsewhere when they could not accommodate. Also, breakfast is packed! too crowded. Need a better system and layout.
April 8, 2013