W New York

  • 541 Lexington Avenue
  • New York,
  • New York
  • 10022
  • USA
  • Landkarte

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Rated 3.2 out of 5 by 756 reviewers.
Rated 3 out of 5 by I'm disapointed about the service of this hotel I allways chose Starwood hotels for my stays. This is the first time I stay in the W New York (Lexington) and the sevice and the amenities were way bellow of what I expected. 1) the rooms are to small 2) i had a lot of issues with the housekepping, sucha as bed wasn't mad properly, for two days they dind't take away some bags I left near the trash and there was a lot of dust over the minibar and closet 3) worst bellboy service i had ever see! I had to carry my louggage to the cab because nobody helped me. June 28, 2013
Rated 2 out of 5 by Hotel is tired Key system was down and did not work. Staff did the best they could, but it is a real nuisance to have to wait for security to escort you to your room to unlock it. Room service did not get the order card placed outside the room overnight -- first time that has happened. After calling to ask about breakfast, the staff were responsive, but it was still 90 minutes later than expected delivery time. The rooms need updating, too. Generally a tired property, although the staff are very friendly and helpful. November 25, 2012
Rated 3 out of 5 by W on Lex is OK, not the best I'm a big Starwood fan and usually have solid experiences. This isn't the nicest W property, but a good location and nothing fundamentally wrong with it. I was put in a room that was literally in the elevator bank. Not near the elevators, across the hall. I think it was 9th Starwood stay this year, so I'm not an every week guy, but you'd think they would give that room someone who booked on cheap travel site. July 22, 2014
Rated 4 out of 5 by 280547Brian's Review This hotel is in a great location for accessing the major sights of Manhatton. The staff were friendly and helpful, the only negatives would be the absence of coffee making facilities in the room. This was available through room service but we have never stayed in a hotel before where this was not available in the room. This would have a bearing on us booking this hotel again. Also misleading was that the Whiskey Blue Bar was not part of the hotel, also the drink prices in this bar were very excessive. January 11, 2014
Rated 3 out of 5 by Noisy! I frequently stay at the W on Lex but the past couple of visits I've had trouble getting any good rest as the hotel is noisy. The primary reason, which I discovered this time, is that there's a police and fire station around the corner so all through the night sirens blaring. In addition, the street noise is loud in the rooms on the lower floors (below 10). The key get a quieter nights sleep is to get a higher up room that isn't facing Lex or 50th. However, the elevator access from the higher floors is another story. The beds also have a minimal amount of covering with thin and stiff feeling sheets. The rooms are also on the small side especially compared to other Starwood properties in the city. Housekeeping also is not up to par. There was an empty water bottle in the middle of the room when I checked in and they didn't replenish the soaps, lotions, or shampoos so I had to ask for more myself. The decor needs to be updated. It was cool 5-10 years ago but the problem with using a trendy decorum is that it starts to looked dated fast. August 15, 2014
Rated 4 out of 5 by Expectacular = Compact ? The Hotel has general good modern feel, and smells good. I do not like misleading words such as "spectacular" for these compact rooms. There is not much of view other than the walls and windows of building across street. The worst was the size of bathrooms, have never seen. Sitting on toilet had to tilt to the left because the sink there would not allow me to sit straight. The shower curtain was installed incorrectly. The bedding was great fluffy and comfy. Some modern artistic details was pleasant. June 10, 2013
Rated 1 out of 5 by This place sucks. As soon as I arrived to the hotel, the cab I had been in drove off without me getting my suitcase out of the trunk. I freaked out and alerted the people at the hotel, and they literally did nothing. The guy at the front desk didn't even react. It wasn't until 15 minutes later did someone at the hotel try and help me (his name was David, who was amazing). He wasn't even the one who was initially helping me. Besides that, I found the staff to be very unhelpful and the rooms to be uncomfortably small. January 21, 2013
Rated 4 out of 5 by Summer get away This hotel had the most amazing staff compared with any hotel we have stayed at. The day of our arrival we were greeted with a outside bazaar, however the staff made our check-in with a rental car no issue. This outstanding service continued with the rest of the hotel staff. Whatever we need we got, dinner reservations, show tickets, extra soap, towels, and the list was endless. This was our first trip home from Dubai in two years and we could not have been happier. Thanks W for the memorable trip. June 1, 2013
Rated 2 out of 5 by Bad AC and mattress We got to the hotel at 4pm and got a room with the nosiest AC. We tried to change, but ended up on that room and slept with the AC off during NYC summer. Not very good. The staff was nice and gave us a suite for our second night, but the suite mattress was very old. I wake up in the middle of the night and went to the sofa for the rest of the night. Not a pleasant stay. July 29, 2014
Rated 3 out of 5 by Great location Perfect location. Grand Central a few block away. Rockerfeller Ctr, Time Square, shopping all within walking distance. The free Acura one-way service was awsome. Lee gave us a lot of good information about the city. The only downside, three days in a row, housekeeping never left hand towels or washcloths. The first day, we ended up calling 3-times and never received them. The next two day they were brought up after the first call. When returning to New York, we would again stay at this location. July 22, 2012
Rated 3 out of 5 by Dated, Cramped & Overpriced The facilities are quite dated, the rooms are tiny, and the prices tend to be far too high for the quality level of this particular W Hotel (even by NYC standards). The entire hotel could use some serious updating, especially in respect of the bathrooms. The bathrooms at the moment are on par with those of most low-cost motel chains. Only reason that I stay here is that it's close to our NYC office and allows me to collect Starwood points, but even those incentives are starting to wear thin. March 13, 2014
Rated 4 out of 5 by staff met my needs The front desk manager that checked me in was rude. he could not locate my reservation and handed me back my ID and credit card and said "YOU DO NOT HAVE A RESERVATION" . apparently he was looking by my first name. He justified it by saying that I told him that name was Lina, so he searched for Lina. Really? he was holding my Driver's License. The housekeeping staff was fantastic and friendly as well as the staff in the living room. Also the Car was never available. Room service food was poor. July 15, 2013
Rated 2 out of 5 by You can do better Primary reason why I often stay here is due to the hotel's proximity to my office. Aside from that, there is much room for improvement to W New York. Some key areas to work on are: 1. The front desk is perpetually crowded and not geared to handle the traffic that it needs to handle 2. Room furnishing is stylish 5 years back. A lot of wear/tear can now be found in the chairs, cabinets, cranky phones etc. 3. Probably a nature of NYC, but I've still got to say that the rooms are small 4. Ran into this twice during my last stay, but no one picked up the operator 0 dial. Could be due to an overwhelming influx of guests but still, not an excuse. I will still come back occasionally, but it will need to impress me again for this to be a W of choice. Union Square looks much more appealing for now. May 22, 2012
Rated 3 out of 5 by Staff forgot we pay their salary Overall disappointing. Yes, the music is thumping and lights are dim when one arrives at 8:30 pm to check in, and yes the lobby is decent. Beyond that, the staff is low quality, the rooms are wearing thin and health gym needs serious attention. Checked in on a Friday night in the summer: ie, very slow time in NYC. Rooms were a plenty and the prices were low. Despite these realities, staff has lost their way. Someone should remind the staff that we, the customers really do pay their salaries. August 5, 2013
Rated 4 out of 5 by good nights sleep Very clean and comfortable August 24, 2014
Rated 3 out of 5 by Not a great night The air conditioning in the room was extremely noisy. It sounded like an airplane filling the cabin with air prior to take off, shutting on and off throughout the night. Also, there is no curtain or door on the shower which is very strange and cold. August 12, 2014
Rated 5 out of 5 by The Best W in NYC I had a wonderful experience from the booking to the checkout. The hotel staff was exceptionally helpful and attentive. One major plus is having the Bliss spa right next door. I had a wonderful treatment and will be sure to come back to the spa on my next booking. The hotel itself is everything you would expect from an W hotel... PLUS... it's centrally located to shopping on Park and Madison Ave and walking distance to the Theater District. What else could you ask for? May 20, 2014
Rated 3 out of 5 by Not up to W standards Great Location for Business travelers but the hotel rooms are small, the service is not W worthy, and it is a little run down. As a SPG Platinum member, spouse of a former W employee, and someone who has stayed at this particular property a number of times over the years. You would think that the property take a couple of minutes to not provide me with the worse room on the property. July 17, 2014
Rated 1 out of 5 by where to begin Besides the small size of the room, half the tv channels didn't work, the sink was plumbed backwards, the toilet was so close to the sink that I had to lean to sit on it. There was a hot water heater (I think) that made loud noises every half hour through the night and the HVAC system in the room was incredibly loud. Then, upon check out, they tried the old mystery mini bar expense trick. I love Starwood in general but the Midtown W is not worth it--especially for the shoebox rooms. January 18, 2013
Rated 5 out of 5 by It's not about the rooms Look - if you want a big room in a hotel NYC is not the place unless you have a huge expense budget. Yes, the rooms are cracker boxes (unless you get upgraded), but the staff and hotel make up for it overall. Nixon and Tang treated me to great margaritas, great food and a great conversation at the end of their evening when I was desperate for drink and food. They are a great example of the incredible customer service you get at the W New York and from Starwood properties in general. July 25, 2012
Rated 2 out of 5 by W New York Needs Work This is the sixth SPG property we have stayed at in the NYC area, needed a location this visit near Grand Central. Our stay was from a Thursday-Sunday. Upon arrival, our credit card preauthorization which was confirmed by email was not accessible to the check in staff at the front desk. They required an additional credit card, then finally "found it" after emailing management. That evening, I attempted to access the minifridge in the room. It was locked. After four separate calls and one hour of waiting, WW sent a tech to fix it. He was unable to fix it and called back immediately that he went directly to the kitchen to have them send up the beverages were were hoping to obtain. Another hour passed (almost 1 am now) and finally after another call, in room dining brought up our drinks. Friday evening we put out a breakfast order on the door for Saturday morning at 6:15. We were expecting the breakfast early as we had to leave the hotel by 6:45 to take one of my kids to college. Breakfast never arrived. When we opened the door, the card from in room dining had never been picked up the night before. Fortunately we were comped the continental breakfast downstairs, but this threw a hectic morning off even more. Also, that Saturday morning, I received an email containing my check out portfolio, letting me know we were scheduled to leave a day earlier than my confirmed reservation. I finally got in touch with management after two phone calls (while waiting for breakfast that never came) and while they fixed the problem, apparently our reservation had been amended to Saturday check out with no explanation. Overall, this W has a great location and typical W style. The Wink store is great and the doormen and bell service is fabulous. From a guest perspective thought, the overall management of our reservation, the WW system, and the in room dining mishaps will lead me to never want to stay here again. September 1, 2014
Rated 3 out of 5 by Not up to par I found the room to be small and lacking the amenities that a moderately high-end hotel like the W should have -- a chair and a refrigerator. I was dumbfounded to find the water in my bathroom shut off at 7:00am one morning, because of work being done at an adjacent room. This is inexcusable. Consequently, I was late for a breakfast appointment with my boss. Fortunately, the staff at the front desk made up for the unfortunate situation by taking the breakfast charge off my bill. November 16, 2013
Rated 3 out of 5 by Overrated Very noise and overrated. A good note on the Staff who are always nice, and very responsive. August 18, 2014
Rated 1 out of 5 by @ $450+ - Worst hotel in Midtown/NYC Room rate $450+ - THE WORST HOTEL IN NYC Ridiculously small / small hotel room ever!!! Couldn't open my small suitcase without it blocking a door (hotel room, bathroom or closet) or the walkway. Made them transfer me to a larger room and the next room was still stupidly small. In both rooms - Cheap decor, bad lighting (couldn't see to put on makeup). TV mounted on a stripper pole in both rooms DO NOT STAY HERE EVER, plenty of better and cheaper hotels within walking distance November 10, 2013
Rated 3 out of 5 by Noisy hvac system, small rooms I have stayed here before, but of all the W hotels I've stayed at this one is probably the worst. The rooms are tiny, even for New York. The HVAC system, when it came on from time to time through the night, was so loud it woke me up. Also, I purposely save toiletries to use the next day, and I came back to my room to find that my only partially used Bliss shower supplies had all been replaced with brand new product. What a waste. So in all, I would expect more from W hotels. January 13, 2014
Rated 4 out of 5 by Good Hotel/Great Location / Needs updates Some of the newer W's i have stated at have modern amenities such as USB Chargers for phones, iPOD doc etc. This W had none of that. There were also issues with our Key access. Overall the stay was good and the staff was accommodating. Bar service was terribly slow and the Concierge wasn't very helpful.. Good value for the money and the location is awesome. Close to subway and Grand Central July 9, 2014
Rated 3 out of 5 by Ceiling in room fell down I had a mixed stay this past time. A portion of the celing in my room fell down during my first night and luckily it did not strike the bed. But really - at this level of standard should the maintenance be so questionable that the ceiling is falling in? On the plus side the staff was excellent, especially Marian at the fornt desk - they moved me to a new room immediately and were vey helpful. So my problem is that I can highly recommend the staff but watch out for the ceiling June 5, 2012
Rated 3 out of 5 by Great hotel though be careful with room 325 I often stay at the W Hotel. Great location for business and has a great gym. Normally no problems but I had room 325 which was terrible. Odd banging noises from the pipes (probably due to the heater system); room was often too cold or too hot; and I think the ventilation was connected to the kitchen as it often smelt of food cooking. Couple of small things: they forgot to give my complimentary water and internet access was very slow despite selecting the premium connection. February 4, 2013
Rated 5 out of 5 by Fantastic...Again I recently returned to the W, mainly because of my last stay and the customer service provided by Liz from four front desk team. Upon arrival, Liz immediately recognized me and welcomed my group. Again, Liz took great care of us and minutes later, we were in our rooms. I can't say enough her friendly demeanour and exemplary customer service skills. Well done...Again! July 16, 2014
Rated 1 out of 5 by This hotel is horrible.... This was not my first time staying at a W Hotel however this was by far the WORST experience. Being a NYer, I know how expensive real estate is but this was unacceptible. The room was called cozy but that was an understatment. It was the size of broom closet and worst of all not clean. There were holes in the sheets, remiments of the previous guest on the floor. Its disgusting how much you charge for a room of this caliber. I will NEVER stay or recommend this hotel again. January 20, 2013
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