Rated 4 out of 5 by pepepe Small but adequate room.
All nice and clean.
Non-intuitive appliances, from the elevator to the toilet.
April 30, 2014
Rated 5 out of 5 by tomtraveler Great Weekend in Chicago
Great hotel for Chicago weekend getaway. Clean rooms and beautiful lobby. Enjoyed drinks in the bar as well. Appreciated the room upgrade as a Platinum member! I would definitely return.
April 9, 2014
Rated 5 out of 5 by Rocknrunnr Party night
Had to get a room due to a little too much celebrating during the evening. The staff was very patient with us at the front desk and as in previous stays in this hotel everything was excellant.
April 4, 2014
Rated 5 out of 5 by Bigred35 Too dark
All the public areas are too dark for my taste.
May 1, 2014
Rated 3 out of 5 by OK12 Needs improvement
The check-in & check-out personnel need to be better trained. There was a lot of confusion during these stages of the stay. Also, these persons don't make you feel welcomed, but it seems like they frustrated with the registration system, which shows in their interactions with customers.
October 14, 2013
Rated 5 out of 5 Excellent stay again!
This is the second time I have stayed at this location. I live in LA and travel through Chicago a few times a year and make a point to stay here. Super clean, amazing enviroment, awesome rooms, andd super friendly employees. Thank you for such a great experience. You never let me down.
September 6, 2012
Rated 3 out of 5 by Chad W Chicago - good location, old building
This hotel is in a great location and service was impeccable. However, I was a bit disappointed in the small rooms. My room basically looked into a brick courtyard. Also no pool. I should have verified before booking, but assumed from staying at other W hotels that a pool is standard.
April 26, 2013
Rated 2 out of 5 by ck453 W OK
very loud lobby - you cannot have a decent conversation above the music
room service was OK, although missed one of my orders completely. limited menu.
wanted service rather than a 500 point credit, but didn't get service so had to choice but to get the points.
October 27, 2012
Rated 3 out of 5 by bear8587 staff responsiveness
the staff was great -- they worked with us on upgrading from a king to a room with two doubles -- we also lost two significant items both of which they found
April 8, 2014
Rated 5 out of 5 by StephenB I love this place.
I didn't get his name but the "stylist" who came to touch up the room was very funny and cordial. He gave us information about where to hang out on our little zip trip to Chicago. The entire staff makes you fell like the most important person in the building. I love it!!!!
April 10, 2013
Rated 3 out of 5 by lieberman not fan of botique hotels
had to request mini bar to be re-stocked for OJ. all other hotels restock on a daily basis--same with water and ground coffee for in room maker.
water pressure in shower barely adequate.
March 17, 2014
Rated 5 out of 5 by Topher26 Great staff and room
The staff was extremely friendly from the car valets to my room service waiter. Bill at the Front Desk (I think that was his name) was great: very efficient with the check-in and very willing to answer my questions. My room was great, and the bed was extremely comfy.
August 12, 2013
Rated 5 out of 5 by JPoir Stay here if you're looking for something different!
W Chicago City Center is a very unique hotel. The staff is outstanding - very friendly and extremely helpful. The "Whatever, Whenever" service is something you won't experience anywhere else. Stay here if you are looking for something different from the norm.
April 2, 2013
Rated 4 out of 5 by cbs1972 Gorgeous Property
This is one of the most beautiful Ws. The service was excellent, especially in the lobby where serves took care of us even though we weren't in either bar. Was disappointed by lack of upgrade on a slow Thursday, but otherwise a fantastic night in Chicago.
March 16, 2012
Rated 3 out of 5 by Spiritark Great concierge team
W Chicago has a great concierge team. They introduced me to a slew of great food and activities in the Chicago area and even mapped out a good doable tour of the city (since I only had my weekends to do so). Thanks for being my tripadvisor during my stay.
May 22, 2012
Rated 5 out of 5 by WH2014 Great Property
This is a pure W Hotel. Staff is great - very friendly! I highly recommend anyone to stay at this hotel!
April 10, 2014
Rated 3 out of 5 by AG2014 Trendy and cool design but small rooms
I know hotel rates in Chicago are high, but sorry, $260 for a tiny small room in an old building. Close to the L train which runs frequently and causes a noise which is unbearable.
March 14, 2014
Rated 4 out of 5 by kjd001 Great staff
I really adore the staff here, but my room was substandard with a bathtub falling apart. The staff did everything they could and responded to what they could respond to. They remember me every time I come and I really think they are top notch.
December 21, 2011
Rated 4 out of 5 by manda204 Small rooms
Was told room would be small but didnt realize it would only have room for one person to move about in it at once.
March 31, 2014
Rated 5 out of 5 by BK555 A very nice stay
It was a very nice experience staying at W Chicago. The staff was very courteous and friendly. My room was great and very inviting. I would recommend your hotel.Thank you.
March 6, 2014
Rated 3 out of 5 by SouthBay11 Good location very loud!
Great location - close to Union Station, Willis Tower, Art History Museum and public transportation. Stayed in a suite and the room was VERY loud! Could hear the EL running all night and early morning! Needs better sound insolation
December 29, 2012
Rated 3 out of 5 by PoliEcon Good biz location
This W has a gr8 location but room was small and noisy. Just an old, converted apt bldg or hotel. First room had no wi-FI service but staff was very good about moving me at 2:00 am. Good bar scene, especially for early in the week.
May 7, 2012
Rated 5 out of 5 by HitmanHart Fabulous Stay!
Great check-in, very comfrotable room, and a fabulous meal in the evening under the lights and atmosphere of their funky lounge. Great service staff who are very personable and attentive. First class!
February 3, 2014
Rated 4 out of 5 by RT567 very nice
Very nice hotel in financial district - very quiet part of town on weekends - many businesses/restaurants open weekdays only. Superb concierge service! "Wonderful" room indeed wonderful. Exceptionally helpful and friendly staff.
May 29, 2012
Rated 3 out of 5 by DAC23 Hotel Stay
The hotel met all the basic requirements I expect out of a hotel, but overall the W City Center is a dated hotel that doesn't compare to the other W hotel branches and especially the other hotels in the city for the same value.
June 1, 2012
Rated 4 out of 5 by haspi Great city hotel; some rooms are noisy
I've stayed at this hotel few times. High quality facility meeting all expectations. Rooms look brand new and stylish.
However, you need to be careful about room selection. Rooms facing the L (train) tend to get very noisy.
December 6, 2011
Rated 4 out of 5 by C2theJ Super clean rooms!
We were so impressed by the decor of the hotel, but the cleanliness of the rooms was outstanding . The bathroom was impeccable right down to the ceiling vent . Love the bliss products too! Will definitely be visiting again.
February 19, 2013
Rated 4 out of 5 by Abdulla83 Good Hotel
W is a good place to stay, although a bit on the expensive side despite the availability of other similar level hotels around Michigan Ave. Rooms are smaller than your average hotel, so be sure not to book a standard room.
February 26, 2013
Rated 4 out of 5 by paduty My Impressions
The hotel staff were all very nice and helpful. The room was comfortable and well appointed. The bar was lively and fun. The restaurant food was mediocre and service was poor.
February 21, 2014
Rated 5 out of 5 by Mertis39 Excellent staff
Upon checking in, the person at the front desk realized I was not feeling well and put me in a quieter room so that I would be able to sleep well which I thought was a nice touch.
February 16, 2014