W New York - Times Square

  • 1567 Broadway
  • New York,
  • New York
  • 10036
  • États-Unis
  • Carte

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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.9 out of 5 by 727 reviewers.
Rated 5 out of 5 by Times Square trip W is perfectly located for easy access to everything. We had a great time. And, it's right across the street from Starbucks! What more could you need? August 10, 2013
Rated 4 out of 5 by Excellent but . . . I've never been in a hotel where the cleaning staff was as consistently loud and talkative in the hallways throughout the day as they worked. Obviously, Manhattan is an international destination and guests may be sleeping during odd daytime hours. It is one thing for guests to be loud in the hallways but it is another for staff to be loud day after day. Otherwise, this hotel is excellent. August 6, 2013
Rated 5 out of 5 by Staff Very warm and friendly. Took care of your every need. August 4, 2013
Rated 5 out of 5 by Great W experience in the heart of Times Square Have stayed at this W many a times and enjoyed it. Good SPG benefits, awesome location, highly recommended. August 1, 2013
Rated 2 out of 5 by Stayed Twice, Both Times Less Than Expected Over the course of the last two weeks I have stayed at this property twice (total of eight nights) and both times have been less than wonderful. I travel frequently (usually once a week) and am not an overly picky person but this hotel has disappointed both time. The thoughts on my stays starting with arrival through departure: Arrival: Both times arrived fairly late at night. Lobby is filled with thumping techo music and I could barely hear the person at the desk. No need for the music to be this loud well past midnight. On the second visit it took at least 10 minutes to get through the line that consisted of one person in front of me. There appears to be no place for SPG Preferred Guests to check in. A bit annoying at 1:00 am. Rooms: Both times I was upgraded to I believe it was called a "wonderful" room. Was not sure what was so wonderful. The rooms were quite small, tiny desk I could barely work at, terrible lighting, and dingy bathrooms. Basically, tired rooms that are in need of updating. In additional to the A/C units in both rooms were quite loud and made sleeping difficult. Lastly, only one room had an iPod dock and then it did not work. Turns out I had to pull out the furniture and connect everything. So again, not sure what is so wonderful about these rooms. Service: While the service was fine on the first visit on the second it was pretty poor. At one point the TV was not working very well so I called "Whatever Whenever", but it was more like "Where Are You" as no one answered. I tried several times and finally had to go down to the desk. Again, endured the thumping techo music and explained that a) the TV was not working properly and b) there appeared to be no information in the room on the channels which were available. I was told the TV might not be working because of the rain (really?) but if I wanted they could send someone up. Also, they would send up a little book with all the room information including a list of channels. 35 minutes later someone shows up to fix the TV (not great results) and then another 15 minutes later (so 50 minutes after I asked) someone shows up with a book that has a list of the TV channels available. Finally, when it came time to check out there were a number of people at the desk and a number of guests hovering around. It was impossible to tell if anyone was being served. Again, it goes back to the point of no dedicated line for SPG Preferred Guests. So I ended up just dropping my key behind the desk and leaving. All in all two rather disappointing stays. I will not stay here again and I would not recommend this hotel to anyone. It is overpriced and the rooms are in need of updating. July 24, 2013
Rated 5 out of 5 by Perfect location Perfect location especially for the first time visitor. Modern vibe,subdued lighting and trendy background music. Bathroom strange,but works once you are used to it! Staff are friendly nd helpful. Room not ready at 3, had to wait to 4..tiresome after a transatlantic flight. July 21, 2013
Rated 5 out of 5 by Wonderful staff!!! The Staff & Service at the hotel was above and beyond exceptional! From the Front Door Team always opening the door without hesitation to the Front Desk Team knowing who we were at time of checkin (mentioning my mother's birthday and wishing her a great day & stay) to Leo (WW Talent Coach) checking in with us via email prior to departure (GREAT touch) it was the best NYC experience every! We will be back!!! July 8, 2013
Rated 5 out of 5 by High cool factor still family friendly If cool is on your wish list consider this hotel. The conference facilities were top drawer; served breakfast was simply delicious! Staff was attentive, warm and accommodating. Rooms were ample, bathrooms were sleek and well designed. Key entry elevators enhanced security and literally just outside the door was the crazy magic tour of humanity that is Times Square. The TKTS booth for discount theater couldn't be closer. Fantastic for a weekend getaway. Enjoy! July 8, 2013
Rated 5 out of 5 by Good Hotel Great hotel, perfect location and the staff was amazing. July 7, 2013
Rated 5 out of 5 by My Nephew had a ball Well he graduated from high school and came for a visit, of course I took him to NYC for a getaway and to claim his bragging rights!!! He had his own suite and a grand view of Times Square, Im a great Aunty... July 5, 2013
Rated 5 out of 5 by Outstanding location and property quaity If you want to see NYC and combine location with hotel property quality, stay here. When I come back, I will. June 25, 2013
Rated 5 out of 5 by Front Desk I checked in on Friday, June 21st and was promptly greeted by a courteous, professional and outgoing front desk agent named Seth. Seth and the staff at the W checked us in, and gave us useful information about the area. We were from out of town, and appreciated the effort to go above and beyond to make sure we knew the sights, restaurants and other places of interest. Seth puts the "W" in wow!!! Thanks for making our stay so great. June 23, 2013
Rated 5 out of 5 by 5 day visitor Enjoyed stay - Hotel served as oasis amongst the hustle bustle of the city. June 18, 2013
Rated 4 out of 5 by Ultra-hip but noisy, small rooms Friendly staff, very elegant 7th floor lobby but WAT too noisy at night. Room clean enough, small (this is NYC after all), weirdly laid out - hard to find the dresser drawers which were too close to the floor. Hard to figure out lighting. Nice-size closet. Nice amenities in the bath - hard to figure out water faucet - either too little or too much flow, too cold or too hot water. Great shower! Very noisy all night - nobody had checked to make sure the window was sealed shut. The complimentary white noise machine helped. Bed comfy but pillows too soft. When staff answers "Whatever, Whenever", it's not clear what they are actually saying. June 17, 2013
Rated 2 out of 5 by Probably my last visit I have stayed at this hotel a few times and every time I have been "WOWed" as they would say at the W. This time was unfortunately a bit different due to the hotel management. Everything else was amazing. First, the good things. We arrived early, about 10am with 2 rooms reserved. My Your24 benefit only allowed me to get 1 room ready at that time, and it was still upgraded to a corner room on the 56th floor. My other room was ready by 1130 and was a Fantastic suite, also on a high floor. I was truly expecting to wait HOURS for the other room, so this was a nice surprise. We did check-in early, and the welcome desk talent forgot to provide the drink tickets associated with my room, but I did get them easily when we wanted to use the living room bar. Giving those amenities should be automatic at check-in. Soon after checking in, housekeeping came by the room to ask when we were checking out. Apparently there is no communication between the welcome desk, reservations, and the people taking care of the rooms, as it was a room that was supposed to be ready by 10am, and we had checked in already. I had previously been dealing with the hotel manager about working with this hotel for an event coming up, but he left the hotel. I contacted the new manager via email, and he never bothered to reply. I also emailed prior to checking in asking about the former manager talking to him or someone, and I got a reply that the new manager would contact me while I was at the hotel. I also asked for this to happen when I checked in. He never did. The only thing I got was a free bottled water and a bad macaroon with a typed note from one of the staff, not the manager. I appreciate they give these gifts to many platinum members, but this did seem a bit cheap, especially when I had paid over $900 for two rooms for a night. The note wasn't even from the manager who I was told on 2 occasions would contact me. This told me that he did not want my business. Upon checking out and leaving, I realized I had left something in my room, and it was something that was very important to me. I called the hotel as soon as I realized and was put on hold for a long time and transferred, and then someone said I would get a call back and they would look into it. I did not get a call back, so the next morning I emailed. I got an email reply a couple days later, and from the email chain, it looked like they didn't bother to start looking for it for a couple days. Of course, by this time there is no way to track down who was in that room, as several people including several guests would have been in and out. This type of service is completely unacceptable. I completely understand that I am to blame for forgetting something in the room, but for the hotel to take 3 days to even begin to bother to look for it is negligence. Overall, despite the great service from the staff and the experience at the hotel, it appears that with the new manager of the hotel, they are going downhill. W Hotels should find some way of luring back the previous manager, as I was always amazed by the level of service and fast response to anything I needed while he was there. That is why I will be exploring other options for hotels when I am in New York later this month and again next month. June 17, 2013
Rated 5 out of 5 by Ladies in the city 3 of my girlfriends & I went to NY this past weekend just to hangout & we did just that! Although we never had to leave the hotel due to the party that went on in the lobby bar on Friday & Saturday! The DJ was hot & people were dancing! But back to the room... We stayed in a deluxe room & it was great! The room was clean & big (which was important when you have 4 women in the same space). We were on the 42nd. floor right by the elevator, which I thought might be a noise problem but not at all! The staff was great, the view was awesome, the bed hugged me to sleep & the location was perfect! We loved everything about The W, even down to the doormen!!! June 17, 2013
Rated 4 out of 5 by Busy Location This hotel is in a very busy location, however enter the lobby and you feel calm and welcomed. Very energetic and "cool". The staff is extremely pleasant and wants to to whatever it takes to may you content and happy. June 17, 2013
Rated 1 out of 5 by UGH! Where do I start? For the price we paid, this was utterly horrible! We had located a better deal on the SPG app on the way to the hotel but were told that it was impossible for the staff to honor that. Not empowering the staff is VERY BAD for a place that is supposed to pride itself on service. The young lady at the desk was pleasant enough despite having to work in a horrendous environment. What was horrendous? Imagine you are trying to communicate with people while 20-30 year olds are partying to loud music within 30' of the front desk? And most of the time she was all alone! We went to said "living room" and were told that the drink coupon we had received was not "right" ... so back to the front desk to wait as a large group came in and was attempting to check in with no help in sight for the young lady. The fond recollections we had of the previous W bar were utterly shattered by the abomination that was done in the name of "improvement." A trip to what used to be the rather nice bar confirmed that someone at W must be insane. Needless to say, we won't go back. We had looked forward to a great time at the W but found it imperative to LEAVE the hotel to have a good time. A dance club at a hotel is not a problem - it can be a good amenity - but having a huge dance club in the LOBBY is a major problem. There were no checks on whether people were old enough to be there; this situation attracted lots of non-guests to the property; and it made it impossible to enjoy the hotel. We won't stay there again. June 13, 2013
Rated 5 out of 5 by Everything is wonderful, here. We had a wonderful time at the W Times Square. We loved the cleanliness, friendly staff, and atmosphere. Everything about our stay was simply fantastic. As we were there for our 10-year anniversary, we were pleasantly surprised with a card, some champagne, and chocolate-covered strawberries. Give our thanks and regards to Kristin Thanks again for such a great experience in NYC. We'll be back! June 11, 2013
Rated 5 out of 5 by Outstanding I was a bit reluctant to stay in Times Square, but it turned out to be a great idea. The W Hotel Tomes Square is centrally located to all broadway shows and walking distance to everything. The cleanliness and service was impeccable. When you first walk into the downstairs lobby the air freshener is a nice change compared to the outside. The lobby, elevators, and rooms have a nice, modern design. The staff was always helpful. Joe, the front desk agent was very kind and addressed our requests. The doormen downstairs almost always opened the door for us. Finally the live DJ in the lobby at night was a nice plus for a pre party vibe. June 11, 2013
Rated 4 out of 5 by Good Location and View Our corner room has a very good view to the Times Square. June 10, 2013
Rated 2 out of 5 by Expected better - Lost an envelope for a couple of hours needed to be picked up by a colleague Hot water in middle of the day took 20 minutes to get to 33rd fl room. Few channels of TV kept scrambling program I was trying to watch Internet reception terrible Ran out of towels not restocked timely June 9, 2013
Rated 1 out of 5 by Not worth it... Over-priced for suites that are too small and run down. June 9, 2013
Rated 2 out of 5 by A Bathroom that leaves nothing to the imagination... The hotel is certainly stylish and well located. However I’m puzzled at what kind of exhibitionist maniac of a designer would think that the bathroom should only be separated from the main room with twin sliding doors of frosted glass – creating in effect a 3rd wall of glass. Not much is left to the imagination... especially as the sound insulation is effectively zero. Unless you are staying on your own it’s worth having some music playing for a bit of sound cover and ask your lucky guest to avert their eyes.... June 9, 2013
Rated 5 out of 5 by Wonderful Anniversary In New York to celebrate my Anniversary with my husband since this is our first time we have been able to celebrate one because he was deployed. Staff was very pleasant. Acknowledge of our anniversary upon check in and an upgraded room was offered. Hotel is centrally located in the middle of everything. We had a room with a view of the Hudson. After having a very nice dinner and returning to our room, to our surprise there was champagne and chocolate coverd strawberries in the room from the Hotel (Brianna) Wishing us a Happy Anniversary. I wanted to personally thank her for helping to make this a very memorable anniversary. June 7, 2013
Rated 3 out of 5 by Great location but disappointing room After staying in a few different hotels in the Time Square area we decided to splurge and stay at the W. The location is great and the The Blue Fin bar is awesome to sit, have a cocktail and people watch. However, the room did not remotely meet our expectations. The bathroom had a sliding opaque door that left one with virtually no privacy. The bathroom was also in need of repair.. tiles and paint. Also the commode did not flush the first, or sometimes the second time. The room was incredibly small and the only space was taken up by a very modern setee' that wasn't remotely comfortable. On a positive note, the linens were nice and the beds were comfortable. The hotel staff were accomodating and let us check out late since we had such a late flight out of New York. June 7, 2013
Rated 3 out of 5 by The bathroom in the rooms are terrible! The bathrooms had very little privacy for 2 people! Bad design, not even attractive! The rooms and bathrooms were dirty. Dusty and hair (from previous guests) were everywhere. Not near enought storage, only a small closet and one drawer. Who ever designed those rooms didn't stay in them! Or stayed alone for one night perhaps. The continental breakfast was very basic. There should be a coffe maker in room. Great location though! June 5, 2013
Rated 4 out of 5 by Toliet Paper Dificult to comment, but toliet paper was subpar! Harsh and June 4, 2013
Rated 5 out of 5 by Great times, beautiful hotel This was my 4th visit to NYC and my first time with the W. I was blown away with the style, location and staff from the very start. You have a strong social media representation which helps so much for planning your trip and the availability of staff during the stay is perfect. I can say that I have no desire to stay anywhere else now! June 2, 2013
Rated 2 out of 5 by Past its prime Tired facility, tries to overcompensate so-so design and decor with a bad paint job, room/elevator keys don't work half the time, A/C doesn't seem to function well, rooms facing Times Sq are not designed to block out the all-night light or noise. W used to be hip. This one is far from it. June 2, 2013
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