Rated 5 out of 5 by Marissa22 loved it!
i only stayed for one night (friday night) and wish i could have stayed longer. the hotels atmosphere was very enjoyable, just what i as looking for (chic, modern). the staff was very friendly/helpful. i stayed in the fabulous suite which was indeed fabulous! overall i loved the hotel and am looking forward to my next stay
May 9, 2013
Rated 5 out of 5 by RG75 another great stay
Recently had another great stay at the W Times Square. The family had a great time and loved the suite. The room was very clean, comfortable and quiet. The hotel location is very convenient to lots of great places. We took advantage of the Acura experience and enjoyed the free ride. The entire staff was terrific as always.
January 7, 2013
Rated 5 out of 5 by Ling Happy New Year W Times Square!
My decision to stay at the W New York Times Square during the busy New Year's week was perfect. The location of the hotel provides nearby access to all the theatres (very convenient when you are battling crowds). The location also proved a bonus for New Year's Eve. Although I did not have access to Times Square from the hotel during the evening, standing outside the hotel was the next best thing because I could hear all the festivities and feel the excitement but I could also return to the comfort of my room at any time throughout the night. In addition to location, the hotel is warm and inviting. The staff are always friendly and helpful. Although a busy and crazy time for the staff, I always received service with a smile. The room was very comfortable and anything you need is delivered to your room quickly. The breakfast at Blue Fin was delicious with many healthy food choices. Congratulations to the Hotel Manager and his staff for creating such a welcoming environment. Happy New Year to everyone at the W! Hope to see you soon in 20014.
January 2, 2014
Rated 5 out of 5 by Fletc1811 The Staff is Awesome
My stay at the W exceeded my expectations . The Staff makes you feel like family and addressed my concerns with my room in a speedy fashion. A room was ready before check in ...and all how have stayed in NY before know how that can be. I will stay at the W Times Square when I return to NY. Location...Location....Location.
December 25, 2012
Rated 3 out of 5 by Kai67 Location is great but...
I can only recommedn this hotel for loaction, but nothing else...check in takes ages, fab suite was more or less clean, except for bathrooms, nstains on floor and wall in both of them; diry sink etc. No refill in shower gels, shampoo etc.
Htl needs make over; everything appears run down!
December 2, 2013
Rated 5 out of 5 by Joyce77 Great Visit
Thanks so much for your attention to details to make our visit a great one! The staff members were especially helpful and made us feel welcome!
We look forward to visiting New York City again!
We will certainly recommend your hotel.
January 6, 2014
Rated 3 out of 5 by Morris2013 courteous and truthfulness
Requested to switch room, however, instead of upgrade, my room got downgraded. When I asked not to switch anymore, the frontdesk told us the original room had new guest before we pointed out our luggages were still in the room.
January 8, 2014
Rated 4 out of 5 by jrsp85 Great room and views
Overall my stay was great. did not have many interactions with the staff, but on day of check out I needed change. The male desk agent did not have any change. I waited in line to get some change, but after 15 minute of waiting I decided to just leave. Doorman was able to help me get change so I was able to tip him.
January 26, 2013
Rated 5 out of 5 by hoppy09 fantastic!!!!!!
This was our first time to new York and you can not find a better hotel or location then the W hotel in time square. The staff was amazing - the cleaning staff were outstanding!!!! you will not be disappointed if you stay here.
January 6, 2014
Rated 5 out of 5 by Lipstick Broadway Bound
Loved, loved, loved our recent stay at the W. Service is always impeccable, lobby (living room) and bar area are vibrant and inviting. Rooms are very nice and all amenities are of a very high quality. Linens are of a high grade and th bed is very comfortable. A true treat to be able to stay at the W in Times Square.
August 2, 2012
Rated 4 out of 5 by WestCoastVisitor Overall satisfied with the Hotel.
I have stayed in this hotel 3 x in my visits to NYC, I always enjoy my stays here, but am wondering if there is something better for the price you pay. Don't get me wrong, love lounge and the feel of the hotel. Unfortunately, there were small things that are making me feel as it maybe time to try a different hotel.
March 19, 2013
Rated 5 out of 5 by Dan27 This hotel was wonderful
The hotel was beautiful, in a great location, and very modern which fits my liking. The room was really clean. The staff was so friendly and helpful and I really truly felt that they cared. There was one individual who went above and beyond for me making my stay feel like I was a special guest in my friends home.
March 5, 2013
Rated 4 out of 5 by caj2310 Room 2504
Stayed on business. Room was nice and reasonably spacious for a NY Hotel. Overall very modern & well equipped. Only downside was the noise. The hotel is in a great location but the noise levels are disruptive from outside. THe windows seemed to have little or no sound proofing properties.
Location (as above) is excellent. 20 steps from the front door & you are in TImes Sq. Subway across the road too - everything you need for a business or pleasure trip.
The 7th floor bar looked quite cool. We had a drink in there but it lacked atmosphere & so we moved on.
SPG Gold benefit was free in room WIFI (which would have been $50+ for the 5 days (!!!!). No upgrade and no other benefits on this stay.
Annoyingly I was overcharged for a package delivery which I did query when checking out. The reception staff promised to correct but haven't and I'm now having to follow up with customer services.
Overall, a good hotel, good location but noise levels would put me off staying again.
June 24, 2012
Rated 5 out of 5 by Chris2006 This hotel is a must-visit!
My stay at the W Times Square is one I will never forget, From my first steps into the hotel's breath-taking elevator to observing Times Square from my suite to enjoying some drinks at the hotel's swanky drink lounge, I was impressed at every turn. I recommend this hotel to all of my friends and acquaintances.
June 6, 2012
Rated 2 out of 5 by Chris1252 Bad Attitude and No Service
Upon arrival we waited 25 minutes to check in and that was at midnight we waited for the single checkin person to finish his extended conversation with another guest no Plat check in offered
Left bags with bell man and then waited in room for 35 minutes before finally going down and pushing the cart up myself
August 31, 2012
Rated 5 out of 5 by Cole7 Best Vacation Ever
Stayed in the W Times Square for a week over 4th of July 2012. This hotel was the best hotel experience I have ever had. Best location, best staff, upgraded my room for me at no additional charge, and the overall feel of the hotel is edgy and luxurious. I will be staying here again in the very near future.
July 8, 2012
Rated 5 out of 5 by Travelhappy location location
cant be beat for ny theater proximity .everything around the corner. great food .blue fin serves some of the finest seafood in ny. exciting bar scene.all the beautiful people,i am not one of that group but felt welcome anyway. special free transportation with acura,by hotel promotion. lots of fun overall
December 12, 2012
Rated 5 out of 5 by LilyPad3 Wonderful!!
This place was awesome! The beds were the most comfortable of all! The AC worked great in the hot summer, we needed it! The service staff were so friendly and helpful, the front desk people were always smiling :) We will be back soon!!! The hotel was easy access to everywhere, right on Times Square!!!
July 18, 2012
Rated 5 out of 5 by Juliexmas12 This hotel is a great location!
You couldn't ask for a better hotel if you want to be in Times Square. The W is centrally located and convenient to get to all of NYC hot spots! Our room was great and the staff very attentive to our needs. I would definitely recommend this trendy hotel. Our Christmas holiday in NYC was truly magical!
December 29, 2012
Rated 4 out of 5 by rzzg Hotel - great. Parking - obscene
The hotel and staff were as would be expected for a W. Only concern was the sticker shock of $86 incl taxes for a day of parking - excessive even for NYC. If I had any idea it was that much when checking in, I would have gone down the block to numerous other parking options. I don't like surprises.
April 6, 2013
Rated 4 out of 5 by Michael12 The staff wasn't as I expected.
This was only my second stay at a W hotel but thought the service was much worse than my previous visit. The doormen were oblivious to who was coming and going and some of the bartenders were very unwelcoming. The maid was the only employee who consistantly recognized the fact I was in the hotel.
November 24, 2012
Rated 4 out of 5 by Fincky15 Great hotel
The rooms are really nice abd the beds super comfortable.
February 3, 2014
Rated 1 out of 5 by linny22 Uncomfortable Bed, and a broken shower
The title says it all. My pillows were not very nice, and in the morning when I went to take a shower, I found it broken. The staff could not get it fixed in time before I to leave for my morning meetings. If you are here on business travel and just need the simple amenities, do NOT STAY HERE
December 4, 2012
Rated 5 out of 5 by MileWanted Best hotel in new york city
This hotel is great because of the following points:
1. Very clean, you will not have any inconvenience from "not cleanses". This hotel is always clean.
2. Location, if you want to enjoy night life in nyc and want to see musicals, W time square will provide the perfect location
October 11, 2013
Rated 2 out of 5 by slack57 Past its prime
Tired facility, tries to overcompensate so-so design and decor with a bad paint job, room/elevator keys don't work half the time, A/C doesn't seem to function well, rooms facing Times Sq are not designed to block out the all-night light or noise. W used to be hip. This one is far from it.
June 2, 2013
Rated 4 out of 5 by avaml2 might have finally found my hotel for Manhattan
after trying many of the hotels in Manhattan for my business trips, I might have found the one to always stay at!
the reception at The W Times Square was everything I wanted from the moment I got out of the cab
friendly service; good room service; comfortable room
thank you! I"ll be back
December 12, 2011
Rated 4 out of 5 by JJ34 Great for family.
Couldn't have made a better choice in hotel. Convenient, friendly, excessible. Was warned at check in that there was construction going on and noise level could be a problem. Appreciated the heads up but resulted in NO problem at all. Stayed on the 55th floor was not aware of any noise.
July 8, 2012
Rated 5 out of 5 by nbl40 A pleasant experience in Times Square!
While staying in the heart of TImes Square is a risky proposition, the W did NOT disappoint. They do a wonderful job keeping it current, oasis-like, and relevant despite its garish surroundings. And the customer service more than made up for ANY tiny thing that might have been lacking.
November 25, 2012
Rated 2 out of 5 by Global Expected better
- Lost an envelope for a couple of hours needed to be picked up by a colleague
Hot water in middle of the day took 20 minutes to get to 33rd fl room.
Few channels of TV kept scrambling program I was trying to watch
Internet reception terrible
Ran out of towels not restocked timely
June 9, 2013
Rated 5 out of 5 by BB52 In the heart of Times Square
Wonderful stay at the top notch W Hotel in the heart of Times Square. We couldn't have asked for more!
January 25, 2014