Rated 2 out of 5 by wendi Not so great
not so comfortable
no place to put suitcase but on desk
light by bed did not work
lighting in general poor
inconstant turn downs
a maids cart was perpetually parked outside my room
shower pipe stuck out wall with out a finishing piece
was told there was a snack shop, never found
given miss information by front desk
not a good stay!
February 24, 2014
Rated 5 out of 5 by Metro Front Desk
I was with a group but upon check in provided a credit card and instructed front desk "I pay for my own room." Upon check out was told my account was settled to the group account. The receipt I was given did not show if I indeed got my Starpoints. Small issue, and only issue in an otherwise great stay. (Also, slow service in lobby bar).
February 27, 2013
Rated 4 out of 5 by RM2004 Great Location
Great location in Times Square - walking distance to theaters and Fifth Ave. Friendly front desk staff. Hotel furniture in room (chaise) could use an update. Restaurant Blu Fin is average. On one occasion there was a SHELL in the sushi and the server dismissed it as if it was no big deal. Luckily I did not cut my mouth or swallow it.
April 19, 2013
Rated 4 out of 5 by Newyork5 This Hotel has great night life, food and drinks
The W Times Square is a very exciting Hotel. It offers terrific night life and a couple great restaurants to choose from. The location is in the heart of New York in the theater district which is very busy so make sure that's the type of stay you're looking for - this is not a relaxing get away location - it's vibrant and pulsating!
September 5, 2013
Rated 3 out of 5 by Miguel1963 Desperate need of a renovation.
Unfortunately this property is in desperate need of a renovation. Also the staff in the front desk could use an attitude adjustment. I stay a lot at SPG properties and this has been the worst experience ever. I must say that the housekeeper and the gentleman that brought my room service dinner were both very friendly and attentive.
February 27, 2013
Rated 4 out of 5 by coach68 Central location
Hotel was close to many important attractions such as Time Square, Rockefeller Center, Theater district , ect.
July 12, 2014
Rated 4 out of 5 by Sylvain If you like Time Square...
The W @ Time Square is definitely a great place to stay. My room was very nice with a great view on Time Square and the City. Staff was extremely kind and helpful, the amenities are great and the restaurant is very good. Being in Time Square make it very central, but you better like the peculiar ambiance of this part of the City.
November 3, 2012
Rated 1 out of 5 by Testas Room was not ready at 4 PM
We arrived to the hotel at 4PM but our room was not yet ready.
July 17, 2014
Rated 5 out of 5 by ruskirk Exceptional Service
My wife and I stayed at the W New York-Times Square for our 10th wedding anniversary. I can't say enough about the exceptional service that they provided. From rose petals on the bed and our wedding song playing upon our arrival to the room to the follow up from the staff to insure our happiness, the entire staff was phenomenal!
January 7, 2013
Rated 5 out of 5 by Fletc1811 W Times Square.
Location, Location, Location. The Hotel was clean and the view from the 53rd floor was amazing. A room was ready for check in a few hours before the listed time which made my wife happy to get our day started earlier.
First time at this location and will be back when we need to be in that area of NY City.
Loved this Hotel.
December 31, 2012
Rated 5 out of 5 by SMKiv Excellent
Had a great stay, the service was amazing and they upgraded me for my SPG status!
July 14, 2014
Rated 5 out of 5 by Marissa22 loved it!
i only stayed for one night (friday night) and wish i could have stayed longer. the hotels atmosphere was very enjoyable, just what i as looking for (chic, modern). the staff was very friendly/helpful. i stayed in the fabulous suite which was indeed fabulous! overall i loved the hotel and am looking forward to my next stay
May 9, 2013
Rated 5 out of 5 by RG75 another great stay
Recently had another great stay at the W Times Square. The family had a great time and loved the suite. The room was very clean, comfortable and quiet. The hotel location is very convenient to lots of great places. We took advantage of the Acura experience and enjoyed the free ride. The entire staff was terrific as always.
January 7, 2013
Rated 5 out of 5 by Fletc1811 The Staff is Awesome
My stay at the W exceeded my expectations . The Staff makes you feel like family and addressed my concerns with my room in a speedy fashion. A room was ready before check in ...and all how have stayed in NY before know how that can be. I will stay at the W Times Square when I return to NY. Location...Location....Location.
December 25, 2012
Rated 5 out of 5 by Harold43 THE GREATEST STAFF
I was overwhelmed by the courtesy of the front desk,
staff and especially the efficiency of the housekeeping staff. The ground floor bellman are also to be commended.
June 30, 2014
Rated 5 out of 5 by aaronsbeach service was excellent
fantastic staff who catered to my every request,from concerige to bell hops, very comfortable rooms and took care of us like we were family
July 5, 2014
Rated 4 out of 5 by Patrick56 Restaurant Service
I found the breakfast service to be disappointing. I found the wait staff to be inattentive.
July 11, 2014
Rated 2 out of 5 by MTTx Good location but not a great experience
The facilities were clean and nice. Check in was quick but no platinum upgrade.
The room was very hot and no air conditioning was available even when the outdoor temperature was in the upper 60's.
The mini bar was not cooled.
A call to the front desk yielded no changes.
I would not recommend this hotel.
March 18, 2014
Rated 5 out of 5 by Lipstick Broadway Bound
Loved, loved, loved our recent stay at the W. Service is always impeccable, lobby (living room) and bar area are vibrant and inviting. Rooms are very nice and all amenities are of a very high quality. Linens are of a high grade and th bed is very comfortable. A true treat to be able to stay at the W in Times Square.
August 2, 2012
Rated 4 out of 5 by jrsp85 Great room and views
Overall my stay was great. did not have many interactions with the staff, but on day of check out I needed change. The male desk agent did not have any change. I waited in line to get some change, but after 15 minute of waiting I decided to just leave. Doorman was able to help me get change so I was able to tip him.
January 26, 2013
Rated 4 out of 5 by WestCoastVisitor Overall satisfied with the Hotel.
I have stayed in this hotel 3 x in my visits to NYC, I always enjoy my stays here, but am wondering if there is something better for the price you pay. Don't get me wrong, love lounge and the feel of the hotel. Unfortunately, there were small things that are making me feel as it maybe time to try a different hotel.
March 19, 2013
Rated 4 out of 5 by yero1 Great Location, great and helpful staff.
Great location, right in a middle of Times Square. Very professional and friendly staff. Mr. Eric meeting and helping arriving and departing guests at a door is fantastic. He has remarkable customer skills, very professional and attentive to details. Just a nice, courteous and efficient at his duties individual!
January 6, 2014
Rated 5 out of 5 by Fabian1978 Excellent staff at at trendy location
We had a grat stay at W Times Square. We had a great view from our room at de 52 floor. The staff was excellent. The only thing we missed is a coffee facility in out room.
June 26, 2014
Rated 5 out of 5 by Dan27 This hotel was wonderful
The hotel was beautiful, in a great location, and very modern which fits my liking. The room was really clean. The staff was so friendly and helpful and I really truly felt that they cared. There was one individual who went above and beyond for me making my stay feel like I was a special guest in my friends home.
March 5, 2013
Rated 4 out of 5 by caj2310 Room 2504
Stayed on business. Room was nice and reasonably spacious for a NY Hotel. Overall very modern & well equipped. Only downside was the noise. The hotel is in a great location but the noise levels are disruptive from outside. THe windows seemed to have little or no sound proofing properties.
Location (as above) is excellent. 20 steps from the front door & you are in TImes Sq. Subway across the road too - everything you need for a business or pleasure trip.
The 7th floor bar looked quite cool. We had a drink in there but it lacked atmosphere & so we moved on.
SPG Gold benefit was free in room WIFI (which would have been $50+ for the 5 days (!!!!). No upgrade and no other benefits on this stay.
Annoyingly I was overcharged for a package delivery which I did query when checking out. The reception staff promised to correct but haven't and I'm now having to follow up with customer services.
Overall, a good hotel, good location but noise levels would put me off staying again.
June 24, 2012
Rated 5 out of 5 by nks25 great hotel
Great hotel, great location, great staff, great rooms
July 14, 2014
Rated 5 out of 5 by tG100 Great hotel, great location!
I had a corner room which offered a lot of light and was quite spacious. Bathroom lighting was good and shower pressure was wonderful.
Lounge is great for low key cocktails in the early evening hours, and "hopping" as the night wears on ~ great for impromptu dancing with friends.
Will definitely recommend!
February 19, 2014
Rated 5 out of 5 by Chris2006 This hotel is a must-visit!
My stay at the W Times Square is one I will never forget, From my first steps into the hotel's breath-taking elevator to observing Times Square from my suite to enjoying some drinks at the hotel's swanky drink lounge, I was impressed at every turn. I recommend this hotel to all of my friends and acquaintances.
June 6, 2012
Rated 2 out of 5 by Chris1252 Bad Attitude and No Service
Upon arrival we waited 25 minutes to check in and that was at midnight we waited for the single checkin person to finish his extended conversation with another guest no Plat check in offered
Left bags with bell man and then waited in room for 35 minutes before finally going down and pushing the cart up myself
August 31, 2012
Rated 5 out of 5 by Cole7 Best Vacation Ever
Stayed in the W Times Square for a week over 4th of July 2012. This hotel was the best hotel experience I have ever had. Best location, best staff, upgraded my room for me at no additional charge, and the overall feel of the hotel is edgy and luxurious. I will be staying here again in the very near future.
July 8, 2012