Rated 5 out of 5 by Auntnj upgraded to Suite
Upgrade was well worth the extra money. Had nice sitting area with pull out couch. Came in handy when a college friend of my niece came to visit and they stayed up late while Auntie relaxed in bedroom. Good use of space...room well designed to utilize every inch of this room. Enjoyed the stay will stay again. Did not get to see much more of the hotel thn the room and lobby.
January 3, 2013
Rated 5 out of 5 by HanSOLO More than just a room in an amazing location!
The W Times Square has the usual funky and friendly style you should expect from a W Hotel. However my recent stay was made exceptional by the service and unexpected personal attention I received. Special thanks to Patrick from Concierge for ensuring it was a memorable anniversary for my wife and I. The team were cool and brilliant, I will definitely stay again when in NYC!
September 18, 2012
Rated 5 out of 5 by MarcDS WOW
I spend 3 nights at the W together with my Daughter last week. It was an early birthday present for her 16th birthday and I wanted to show her around NY. The hotel location in the middle of Times square is great, it is close to everything. Rooms are very nice and staff very helpfull and attentive. We have enjoyed our stay in NY very much and W was an important contributor.
August 21, 2012
Rated 5 out of 5 by LSL1 Our favorite!
My family and I have been staying at this W for the past few years and we simply love it. Impeccable serivce and attentiveness to the smallest details. And, they make children feel so welcome and special--e.g., Allison at the front desk had a nice personal note and cookies for my kids waiting for them in the room! We will be staying again for Christmas this year!
November 25, 2013
Rated 5 out of 5 by Jenkin hotel is great
hotel is great though room is smaller than expectation.
March 31, 2014
Rated 4 out of 5 by Cudabrown61 Hotel always gets the job done
Good not great. Staff was professional and polite. Room was solid. Service was good too. I don't normally give great reviews unless I get upgraded to a small suite, so that's my issue. And if you don't upgrade me because of the corporate rates negotiated, it's not my fault. The airlines always upgrade me, regardless.
I'm rarely disappointed when I come to the W.
January 11, 2013
Rated 5 out of 5 by Jokylo This hotel was very accommadating
We were impressed by the staff especially the ladies that worked in Housekeeping. We traveled with a four year old and they were so nice and such a pleasure. The concierge service was impeccable as well as all the employees at this hotel. Location was fabulous for going to theatre and easy access to anything you want to do while staying in New York.
December 3, 2013
Rated 5 out of 5 by Hank Amazing Hotel
Imagine living in an observation deck... seriously... we stayed on the 51st floor... it was a live experience... i even slept slept on the chair next to window... it was an experience... I will definitely stay at this hotel on my next trip to NYC...
i still cant believe that I slept while I was overlooking the Times square,and Manhattan - New York streets...
August 19, 2013
Rated 4 out of 5 by nicwest great hotel
wonderfull staff, great restaurant and bar.
hotel rooms could use some refurbishing!!
March 24, 2014
Rated 5 out of 5 by sashgi My Stay at the W
I would definitely recommend this hotel to anyone. Conveniently located in the middle of Times Sq. Great room and i loved the limelight on the 7th floor. Had a fun night at the bar and the DJ was great. Front Desk was very helpful in recommending restaurants to eat etc.Anyone looking for a fun weekend at a great hotel should book a stay at the W Times Sq.
March 25, 2013
Rated 4 out of 5 by John12 Really?
I had a nice enough room, although I've always gotten better upgrades at this hotel when I've stayed there in the past. The bathroom wasn't great. teh sink had very little water coming out of it, and the shower never got hot. There was also no room to put anything on the sink - it was small, and there was no counter space in the bathroom whatsoever. .
April 4, 2013
Rated 3 out of 5 by Mizzou Okay
Stayed in "Cool Corner" Room. Made reservations in September. Requested view and highest floor. Placed at one of lowest floors and on the side, barely a view of Times Square. Ate at two Five Star Resraurants and they were lower priced than two sandwiches and dessert from room service on night of arrival. It was "okay", but I will look more next trip.
February 19, 2013
Rated 4 out of 5 by TC504 Special Care
We really enjoyed our stay at the W Hotel in Times Square. Being in the middle of the action goes without saying. The staff were attentive to our needs...from the fan for noise to help sleep at night to the "little Anniversary extra" it made us feel special. We loved the party in the lounge each night. Thank you for a memorable stay in the Big Apple
January 21, 2013
Rated 5 out of 5 by simplybeautiful Wonderful Hotel
The hotel is in a pime Time Square location. It is very on trend and we had a blast. This was a girls' weekend trip but I would suggest this hotel for couples as well. The bar was lots of fun at night. There was a dj. Blue Fin restaurant is located downstairs. Overall, this is a great hotel and I would absolutely recommend it to family and friends.
February 12, 2013
Rated 4 out of 5 by Jordan5 Possibly the best location you can get!
Great location, right in TImes Square. I thought the hotel met my expecations of a W. My only complaint was that I checked in and was sent to a room that was dirty and had not yet been serviced. I had to wait an extra 20 mins in order to have someone come clean it. This is the last thing a traveler wants to deal with when just arriving at a hotel.
April 7, 2012
Rated 5 out of 5 by CathyB I love the staff!
I have stayed at the "W" Times Square half a dozen times in the past three years. I look forward to my stay each time. The rooms are spacious and comfortable, the hotel is conveniently located for my business needs,
and I have never experienced a more wonderful and
I recommend the hotel to friends and business associates often.
October 1, 2012
Rated 4 out of 5 by yero1 Great Location, great and helpful staff.
Great location, right in a middle of Times Square. Very professional and friendly staff. Mr. Eric meeting and helping arriving and departing guests at a door is fantastic. He has remarkable customer skills, very professional and attentive to details. Just a nice, courteous and efficient at his duties individual!
January 6, 2014
Rated 2 out of 5 by Jack25 Glitches
Our room on the 28th floor had a connecting door with no lock. The bell, and others just blew it off til we went back to desk . They put us in the "last room" available looking out on a concrete wall.
I left a pillow behind and called to retrieve it but housekeeping never turned it in. That's honest! The doormen and concierge were great.
July 23, 2012
Rated 5 out of 5 by Metro Front Desk
I was with a group but upon check in provided a credit card and instructed front desk "I pay for my own room." Upon check out was told my account was settled to the group account. The receipt I was given did not show if I indeed got my Starpoints. Small issue, and only issue in an otherwise great stay. (Also, slow service in lobby bar).
February 27, 2013
Rated 4 out of 5 by Newyork5 This Hotel has great night life, food and drinks
The W Times Square is a very exciting Hotel. It offers terrific night life and a couple great restaurants to choose from. The location is in the heart of New York in the theater district which is very busy so make sure that's the type of stay you're looking for - this is not a relaxing get away location - it's vibrant and pulsating!
September 5, 2013
Rated 4 out of 5 by RM2004 Great Location
Great location in Times Square - walking distance to theaters and Fifth Ave. Friendly front desk staff. Hotel furniture in room (chaise) could use an update. Restaurant Blu Fin is average. On one occasion there was a SHELL in the sushi and the server dismissed it as if it was no big deal. Luckily I did not cut my mouth or swallow it.
April 19, 2013
Rated 3 out of 5 by Miguel1963 Desperate need of a renovation.
Unfortunately this property is in desperate need of a renovation. Also the staff in the front desk could use an attitude adjustment. I stay a lot at SPG properties and this has been the worst experience ever. I must say that the housekeeper and the gentleman that brought my room service dinner were both very friendly and attentive.
February 27, 2013
Rated 4 out of 5 by Sylvain If you like Time Square...
The W @ Time Square is definitely a great place to stay. My room was very nice with a great view on Time Square and the City. Staff was extremely kind and helpful, the amenities are great and the restaurant is very good. Being in Time Square make it very central, but you better like the peculiar ambiance of this part of the City.
November 3, 2012
Rated 5 out of 5 by ruskirk Exceptional Service
My wife and I stayed at the W New York-Times Square for our 10th wedding anniversary. I can't say enough about the exceptional service that they provided. From rose petals on the bed and our wedding song playing upon our arrival to the room to the follow up from the staff to insure our happiness, the entire staff was phenomenal!
January 7, 2013
Rated 5 out of 5 by Barry22 Perfect staff to match a perfect location
The staff at the W Times Square was second to none. Their attention to detail and condition of the property was outstanding! The perfect location for catching any broadway show and any of the action the city may have to offer.
February 18, 2014
Rated 5 out of 5 by Fletc1811 W Times Square.
Location, Location, Location. The Hotel was clean and the view from the 53rd floor was amazing. A room was ready for check in a few hours before the listed time which made my wife happy to get our day started earlier.
First time at this location and will be back when we need to be in that area of NY City.
Loved this Hotel.
December 31, 2012
Rated 5 out of 5 by Marissa22 loved it!
i only stayed for one night (friday night) and wish i could have stayed longer. the hotels atmosphere was very enjoyable, just what i as looking for (chic, modern). the staff was very friendly/helpful. i stayed in the fabulous suite which was indeed fabulous! overall i loved the hotel and am looking forward to my next stay
May 9, 2013
Rated 5 out of 5 by RG75 another great stay
Recently had another great stay at the W Times Square. The family had a great time and loved the suite. The room was very clean, comfortable and quiet. The hotel location is very convenient to lots of great places. We took advantage of the Acura experience and enjoyed the free ride. The entire staff was terrific as always.
January 7, 2013
Rated 5 out of 5 by Fletc1811 The Staff is Awesome
My stay at the W exceeded my expectations . The Staff makes you feel like family and addressed my concerns with my room in a speedy fashion. A room was ready before check in ...and all how have stayed in NY before know how that can be. I will stay at the W Times Square when I return to NY. Location...Location....Location.
December 25, 2012
Rated 4 out of 5 by Miskow W Hotel, Times Square
Would like to especially thank the staff on the forecourt of the hotel and the emergency / medical team for their help and support as I badly cut my head on the taxi door when arriving at the hotel at lunchtime on January 20th.
Appreciated the concern and attention
January 22, 2014