Rated 5 out of 5 by ES28 Excellent customer service
During my recent stay I received excellent customer service. The staff was very accommodating and polite. A special call out to the manager, Lorenz, for his exceptional assistance during my travel planning.
January 31, 2013
Rated 1 out of 5 by elgato11 terrible room
Our room was like a closet but with less storage. The windows were blacked out due to a view of the building itself. We were at the elevator and the ice machine. Is this a room you would enjoy? We didn't
June 26, 2013
Rated 3 out of 5 by dlvmcg Okay Stay
We could pick up the thumping from the rooftop bar in our room until around 2 am in the morning. Then we had some drunk guest outside the room sometime during the night. Noise level is kind of high.
February 23, 2014
Rated 5 out of 5 by PatandJoan This hotel was very accomodating
We were very happy with our room and the service the staff provided. EVERYONE could not have been more helpful and. The room was very comfortable. We wouldn't hesitate to stay at the W again. Thank you.
February 4, 2013
Rated 4 out of 5 by ChefW Only 1 complaint
The Hotel was amazing. The room service was the worst food I have had in years and served cold and over cooked and no presentation. For the prices and the caliber of the Hotel this should be spot on.
December 18, 2012
Rated 3 out of 5 by 2brownie poor front desk servce
Extremely poor checkin + front desk staff not responsive or concerned. Sat in the front lobby waitng for a room for 3 hours, then had to take a less desirable room than what was originally reserved.
July 18, 2013
Rated 3 out of 5 by ATLTravelGirl73 Meh!
The hotel is in a fantastic location and the decor/ambiance is spot on. The rooftop terrace is a hit - always has been, even when it was Hotel Washington. However, the Starwood brand has missed a few key points in this hotel. The rooms are TINY. Some would say "european," I would say tiny. While well appointed, they are just too small and the lighting is horrendous. I told co-workers that I either looked like a clown (too much makeup) or like I just woke up (not enough) because the lighting was so poor.
Something everyone who is staying at this hotel should know is that on Fri and Sat nights, it becomes a night club. There is a DJ in the lobby playing loud and late and the rooftop terrace becomes a nightclub as well, playing DJ music until 2am. We also had people partying it up in the elevator waiting area/lobby of our room floor. They were so loud at a late hour (12:30am) we had to call the concierge to come escort the group to a more suitable area for a party.
I have stayed at this hotel twice. Once during the week (great experience), once on a weekend (less than stellar experience).
July 24, 2013
Rated 3 out of 5 by charlie11711 Noisy Room
The rooms were relatively nice, but mine was close to the elevator any very noisy with all the hall noise. Had to get ear plugs to sleep at night. Suggest getting a room far awayy from the hotel.
December 15, 2012
Rated 2 out of 5 by SNOUMay2014 Hotel location is convinient
Although hotel location is convenient, it is too expensive for an almost 3-star like rooms.
For nearly $400/nt stay, a leaky shower floor is unacceptable.
May 21, 2014
Rated 5 out of 5 by Jhooks W Washington DC
My room was extremely clean and hotel staff were top notch and helpful for the entirety of my stay. They were prompt and easily accessible for all of my needs.
May 13, 2014
Rated 5 out of 5 by jarthur Excellent
Overall the hotel was excellent and the staff was very nice.
One minor note the robe in my room was very very small, I am an average size man and wasn't able to get my arm into a sleeve.
January 24, 2014
Rated 5 out of 5 by Lisa60 Great service
This hotel has a great location, close to everything downtown, and close to the metro. The room was small, but the service was great. Nice roof top terrace bar with tappas and great views.
March 31, 2013
Rated 5 out of 5 by Matt777 amazing service
The hotel staff were amazing...very kind, professional and helpful. They literally made our visit. The listened and cared for what was important to us. I highly recommend!
April 7, 2014
Rated 5 out of 5 by Kim18 Great location
Never stayed at the W. Great location and beaurtiful surroundings. In ther heart of it all. Close to everything, sights, museums, restaurants, etc. Would definitely stay there again.
June 27, 2013
Rated 4 out of 5 by FrequentTraveler W Washington DC
The room was comfortable and clean. The staff was helpful and attentive. Enjoyed Sunday Brunch at the upstairs bar, good food and great view. Get there early so you can get a table.
May 7, 2013
Rated 5 out of 5 by Brooke0918 amazing location and view
hotel cannot be located in a better location. Staff was very helpful. Any concerns were addressed immediately. The bed especially was very comfortable. I will definitely be back.
June 24, 2013
Rated 3 out of 5 by McGee2020 Not the usual Starwood experience
I really like Starwood, and while W is never my first choice I've stayed in enough of them to know they're usually clean and comfortable. I get that I'm not their target demographic, but the trendy design, music, lighting is a bit much for anyone over age 32 and any business traveler.
My stay at the W in DC will be remembered mostly for the club noise that pounds through to the 10th floor rooms all night. I booked a special non-refundable rate for a business trip, so I understand there's a limited room choice. On my arrival the manager told me all about the features of the room but neglected to mention the non stop club noise. I could have complained - but it was late, I was tired, and eventually got to sleep thanks to my earplugs and a white noise machine.
On checkout, when the W staff member asked how my stay was, I mentioned the noise. She answered me with a shrug and "Oh, I'm sorry." Not the slightest effort to make it better next time.
In the future I'll be sure to ask about room noise every time I book at a Starwood hotel, and if there's any special consideration at all for their SPG Gold members.
January 26, 2013
Rated 1 out of 5 by noguns shady hotel
Heating didn't work and it took 4 calls/visits to the front desk until I finally got another room. Where the light didn't work. My bill was wrong too. The room I got was tiny.
March 3, 2013
Rated 3 out of 5 by Nick1701 A nice Euro feel to the room
I felt as if I was in a European hotel. There were some quirks in the compact room such as the closet doors not being able to fully open, but it was comfortable.
April 2, 2014
Rated 4 out of 5 by Nickeyann Superb Location!
Stayed just a couple days on a business trip, so did not utilize much of the hotel amenities. Gorgeous terrace, fine features, and great location in the heart of downtown DC.
August 6, 2012
Rated 5 out of 5 by iluvmiwf This W Hotel excels above the rest!!
Simple put, "The W Washington D.C. is one of the best W Hotels in the US!!" Had an amazing experience at the hotel!! Got a great value for the eWOW suite, which had sweeping views, ultimate luxury and eclectic style with true quality in every detail. Great, Great, Great location!!! The White House is right there - had a great view of the East Wing directly from my suite!! Was within walking distance of most of the major memorials, attractions, restaurants and shopping.
As mentioned in other reviews, the POV and the rooftop terrace had amazing views spanning the National Mall, Washington Monument, and Lincoln Memorial all the way into VA. Mariana at the Front Desk and Mustafa in Bell Service were VERY professional and EXTREMELY helpful during check-in, in catering to certain request and with recommendations on how to maximize my stay.
Having stayed at numerous W Hotels, with less than favorable impressions, the W Washington D.C. exemplified the kind of quality and service that SHOULD BE standard at these hotel properties.
This will definitely be my "hotel of choice" whenever I'm in the D.C. area from now on.
October 10, 2012
Rated 4 out of 5 by Marisol If you don't mind climbing stairs
Elevators very small and only 3. Not enough for the guests and their penthouse Bar, had to use the stairs to get to and from my room on the 7th floor. Security questionable.
April 8, 2013
Rated 5 out of 5 by DKNY1120 Great hotel
Great location and amazing views! Friendly staff!
June 30, 2014
Rated 4 out of 5 by jackD102 Modern, European vibe
Very Nice place. Modern and clean
July 2, 2014
Rated 5 out of 5 by dbk1 Great!
Awesome location, great roof top bar, very helpful staff.
June 24, 2014
Rated 5 out of 5 by CWill Ask and you shall receive
The service at this hotel is top notch. The beds were very comfortable and the shower was hard to get out of in the morning. The rooftop bar has the best view.
April 12, 2013
Rated 5 out of 5 by JD03 Excellent hotel in a great location
This hotel is excellent, from staff to location to amenities, the W has it all. A bit pricey on food and beverage, but you get what you pay for in this case.
March 27, 2013
Rated 4 out of 5 by Rainbow Good hotel with nice location
I feel very good during my stay in W DC together with my familiies. The staff is very helpful and gave me a lot suggestions for the planning during the days.
July 16, 2012
Rated 5 out of 5 by BrendaB Best spot in DC
W Hotels always perform and this staff, rooms, restaurant, and location really shine. We got help when we needed it and not bothered when we didn't. Perfect.
November 24, 2012
Rated 5 out of 5 by themiller10 This Is a Good Hotel
The staff and location make this the right place to stay in a city that has many options. The rooftop bar also affords one of the great views in Washington.
May 26, 2013