Rated 3 out of 5 by MarkTexNYC Beautiful property, room for improvement
The location cannot be beat, especially for those in town for fun. The property--especially the lobby--oozes charm and sophistication. In its public spaces, the W Washington DC captures the best of the W brand--luxury that's a balance of old world charm with bright and chic sophistication.
My Suite Night Rewards cleared, upping my standard room reservation (and matching price) to a Marvelous Suite. This made the stay excellent. I cannot say if I would have felt the same way would I have been in a standard room (more on that in a bit).
The Marvelous Suite is decently marvelous. It's spacious and occupies a corner with sweeping views of the Mall and Washington Monument. The bathroom is luxurious with a fantastic shower and separate soaking tub. It's also worth noting that they provide full-size Bliss products in the Suite (as opposed to the 100mL versions in most rooms). While realize the W is not necessarily built for the business traveler, I was--nonetheless--disappointed in the work area. The desk was uncomfortable and the lighting was completely inadequate. The bed/bath area closes entirely to the medium sized living area. You could comfortably entertain 4-6 people in the living space. There is an amazing Bang & Olufsen sound system in the living area—the sound from this system is incredible. However, there’s no way to connect your iPod/iPhone, leaving you options only to play radio and a W CD with a few tracks. Last note on this particular Suite (1001) – it shares a “front door” with another room, meaning you have to enter one door with your key card to then find two more doors—one to each of two rooms. Awkward when you run into the people staying in the other room in this teeny tiny foyer.
I was put off multiple times by two things: the staff and the elevators. The staff: the gentleman who checked me in seemed devoid of all personality and seemed to be doing everything he could to check me in so he could get rid of me. At other times (two, specifically) there were only two staff members checking people in, leading to 10-15 minute wait times at the desk. The elevators: I love that they kept the structural details of the building, but the three teeny tiny elevators just don’t cut it. This is exasperated when they close one off to use exclusively for the rooftop bar. The gentleman on a particular Wed evening letting guests know that they could not use the third elevator seemed to take pleasure in sharing this bad news. Elevator wait times are long and the cars are so small—people and their luggage do not fit.
During my many return trips to DC, I’ll consider the W again should the rate by low.
April 25, 2014
Rated 5 out of 5 by Lisa60 Great service
This hotel has a great location, close to everything downtown, and close to the metro. The room was small, but the service was great. Nice roof top terrace bar with tappas and great views.
March 31, 2013
Rated 5 out of 5 by Kim18 Great location
Never stayed at the W. Great location and beaurtiful surroundings. In ther heart of it all. Close to everything, sights, museums, restaurants, etc. Would definitely stay there again.
June 27, 2013
Rated 4 out of 5 by FrequentTraveler W Washington DC
The room was comfortable and clean. The staff was helpful and attentive. Enjoyed Sunday Brunch at the upstairs bar, good food and great view. Get there early so you can get a table.
May 7, 2013
Rated 5 out of 5 by Brooke0918 amazing location and view
hotel cannot be located in a better location. Staff was very helpful. Any concerns were addressed immediately. The bed especially was very comfortable. I will definitely be back.
June 24, 2013
Rated 3 out of 5 by McGee2020 Not the usual Starwood experience
I really like Starwood, and while W is never my first choice I've stayed in enough of them to know they're usually clean and comfortable. I get that I'm not their target demographic, but the trendy design, music, lighting is a bit much for anyone over age 32 and any business traveler.
My stay at the W in DC will be remembered mostly for the club noise that pounds through to the 10th floor rooms all night. I booked a special non-refundable rate for a business trip, so I understand there's a limited room choice. On my arrival the manager told me all about the features of the room but neglected to mention the non stop club noise. I could have complained - but it was late, I was tired, and eventually got to sleep thanks to my earplugs and a white noise machine.
On checkout, when the W staff member asked how my stay was, I mentioned the noise. She answered me with a shrug and "Oh, I'm sorry." Not the slightest effort to make it better next time.
In the future I'll be sure to ask about room noise every time I book at a Starwood hotel, and if there's any special consideration at all for their SPG Gold members.
January 26, 2013
Rated 4 out of 5 by indie10 The hotel is very centrally located
Many restaurants are in walking distance and a park across the street, great location for when DC is not so cold.
January 27, 2014
Rated 1 out of 5 by noguns shady hotel
Heating didn't work and it took 4 calls/visits to the front desk until I finally got another room. Where the light didn't work. My bill was wrong too. The room I got was tiny.
March 3, 2013
Rated 4 out of 5 by Nickeyann Superb Location!
Stayed just a couple days on a business trip, so did not utilize much of the hotel amenities. Gorgeous terrace, fine features, and great location in the heart of downtown DC.
August 6, 2012
Rated 4 out of 5 by Marisol If you don't mind climbing stairs
Elevators very small and only 3. Not enough for the guests and their penthouse Bar, had to use the stairs to get to and from my room on the 7th floor. Security questionable.
April 8, 2013
Rated 5 out of 5 by iluvmiwf This W Hotel excels above the rest!!
Simple put, "The W Washington D.C. is one of the best W Hotels in the US!!" Had an amazing experience at the hotel!! Got a great value for the eWOW suite, which had sweeping views, ultimate luxury and eclectic style with true quality in every detail. Great, Great, Great location!!! The White House is right there - had a great view of the East Wing directly from my suite!! Was within walking distance of most of the major memorials, attractions, restaurants and shopping.
As mentioned in other reviews, the POV and the rooftop terrace had amazing views spanning the National Mall, Washington Monument, and Lincoln Memorial all the way into VA. Mariana at the Front Desk and Mustafa in Bell Service were VERY professional and EXTREMELY helpful during check-in, in catering to certain request and with recommendations on how to maximize my stay.
Having stayed at numerous W Hotels, with less than favorable impressions, the W Washington D.C. exemplified the kind of quality and service that SHOULD BE standard at these hotel properties.
This will definitely be my "hotel of choice" whenever I'm in the D.C. area from now on.
October 10, 2012
Rated 5 out of 5 by Bullock71 Comfortable
This hotel has some of the most comfortable rooms I've ever stayed in.
February 11, 2014
Rated 5 out of 5 by AriUgwu Nice stay
I had no issues and everyone was above and beyond.
February 17, 2014
Rated 5 out of 5 by CWill Ask and you shall receive
The service at this hotel is top notch. The beds were very comfortable and the shower was hard to get out of in the morning. The rooftop bar has the best view.
April 12, 2013
Rated 5 out of 5 by JD03 Excellent hotel in a great location
This hotel is excellent, from staff to location to amenities, the W has it all. A bit pricey on food and beverage, but you get what you pay for in this case.
March 27, 2013
Rated 5 out of 5 by BrendaB Best spot in DC
W Hotels always perform and this staff, rooms, restaurant, and location really shine. We got help when we needed it and not bothered when we didn't. Perfect.
November 24, 2012
Rated 4 out of 5 by Rainbow Good hotel with nice location
I feel very good during my stay in W DC together with my familiies. The staff is very helpful and gave me a lot suggestions for the planning during the days.
July 16, 2012
Rated 5 out of 5 by themiller10 This Is a Good Hotel
The staff and location make this the right place to stay in a city that has many options. The rooftop bar also affords one of the great views in Washington.
May 26, 2013
Rated 5 out of 5 by Mjs123 Wedding block
The staff went over and above our expectation to accommodate our wedding guests' total experience. Hands down the most cordial wait staff ever!
November 19, 2013
Rated 5 out of 5 by phillygirl w washington dc
loved our stay. this was our second visit to the W. everyone was very friendly and helpful. great location - so close to the white house and the mall area.
May 19, 2013
Rated 5 out of 5 by SirRandy My Home Away From Home!
I always have a wonderful time at the W Hotel in DC. The staff are always friendly and the location is centrally located. I look forward to my stays here.
May 23, 2013
Rated 5 out of 5 by Jonna61 Fantastic, Plus Fresh New Style!
From the staff, to the lodging rooms, to the meeting rooms, and the great cuisine from the roof top bar - all our guests raved about their experience!
September 12, 2013
Rated 1 out of 5 by pic2013 Among the best in DC
A truly lovely hotel. Location is excellent. There is a fun, hip vibe on the weekends. Can't think of a better place to stay in DC if you're under 50.
September 3, 2013
Rated 1 out of 5 by Cin38 My room service experience was less than pleasant
customer service not good
February 19, 2014
Rated 4 out of 5 by PMAD925 Roof Top Terrace
I enjoyed the service from Blair and TJ. . they were awesome. . enjoyed the hard work they did and how they took care of my needs for drinks and food!
October 31, 2012
Rated 5 out of 5 Always a great stay!
This hotel is hard to beat! It has a fantastic staff and the location is perfect. I have never had a bad stay and look forward to future visits!
November 19, 2012
Rated 5 out of 5 by grohr19 Fantastic Weekend
The staff was courteous and the hotel itself was luxury.
February 4, 2014
Rated 5 out of 5 by Awhite609 Best modern hotel in DC!
Love this place so much I proposed on the roof top at the POV terrace. Highly recommend this hotel to anyone needing an escape while in DC.
August 12, 2013
Rated 5 out of 5 by NYCSEB Better than the White House
Great hotel, gorgeous rooms, pleasant atmosphere attracting beautiful people in close proximity to the White House.
December 2, 2013
Rated 3 out of 5 by Chris27 Hotel was average, at best.
Stayed at the W for Valentine's day. Although an attractive space, the rooms are small and the lobby and lobby bar are unremarkable.
April 4, 2013