Rated 3,2 out of 5 by 567
Rated 5 out of 5 by Bernarda A hidden gem
The W chain has more than one choice in and around the city. I had stayed in all but the W New York so far and chose it for convenience and the brand this time. I stayed for five nights, which would have been fairly long in case I did not like the hotel - but it was just great. I received a suite upgrade, which was just nice and more spacious than a single room would have been. All staff was incredibly friendly and forthcoming - from before checkin (thank you Anna and Kate) till I checked out. I will be back in early September and have chosen the W new York again because of this experience.
1. September 2013
Rated 1 out of 5 by rahepb Overpriced, bad service
As a Platinum member I wanted to show my loyalty on a private trip and stayed 5 nights at the W NEw York. The location is really great, but the hotel is not. The service - everything you need has to be said at least twice. The staff was quite unfriendly and I got called "honey" a couple of times which is totally inapproriate from my point of view. The rooms are very small and the invoice was wrong as well. In addition, the delivery time for the laundry was screwed up and then they tried to charge me an express surcharge ven though they delivered the laundry far too late. Not a place I want to stay again!
2. April 2013
Rated 5 out of 5 by BobbyX Love the hotel and the bar
I stay here every time I'm in NY, which is 6-8 times per year. Love the hotel as well as the Whiskey Blue.
5. April 2014
Rated 5 out of 5 by Vandal6 Superior Hotel
We had a terrific stay at this hotel. There are many amenities and so much to do in the neighborhood. We would recommend this hotel to anyone who visits NYC.
31. März 2014
Rated 5 out of 5 by Amanda33 Fantastic stay at this hotel
I stayed at this hotel for 30 days and had a great experience from start to finish. On arrival I was told I had been upgraded to a bigger room and also given complimentary wifi for the duration of my stay. The room and bathroom were fantastic, much bigger than expected. I was also told I could request an additional fridge so I could store my own food & drinks, which was great as I was staying for the month. The hotel went over and beyond, nothing was ever a problem. The staff at the hotel were so friendly from David at the front desk, Dana in the restaurant and Lisa & Tang in the heartbeat bar to the housekeeping staff. I thoroughly enjoyed my stay at this hotel and will definitely be returning when I'm next in the city!
27. März 2014
Rated 5 out of 5 by SarahF Great location
The room is stylish, and very clean. It was just a little small. But the hotel is a great location with a great staff. I would definitely stay there again.
24. März 2014
Rated 5 out of 5 by 1Persons AWESOME WEEKEND, 1st Anniversary
We stayed here 5 years ago and I proposed to a beautiful lady who is now my wife. It was our 1 year anniversary and I am so glad that we were able to stay in the same hotel where the propsal took place. What a great weekend in an amazing hotel. The staff was much friendlier than I remember and all I can say is thank you. We had a blast this past weekend and we will be back.
17. März 2014
Rated 5 out of 5 by sdjenn great service
i felt welcomed and appreciated. from the door man to the front desk to the guys who delivered my in room dining i received great customer service. hotel was clean, great location. really good in room dining compared to other hotels
13. März 2014