Rated 4 out of 5 by Grewvey1 Great Experience..
I was in Seattle and wanted to stay at the W. The valet is impeccable with immediate greet. The staff upon entering are professional and friendly. Highly recommend.
March 1, 2014
Rated 3 out of 5 by Bruin90 maintenance issue brought rating down
shower drain clog required me to pull drain out to avoid standing in a tub full of dirty water as I showered. Disgusting, and brought down what would have been an excellent overall rating.
February 26, 2014
Rated 5 out of 5 by Duzz77 Perfect hotel
Great rooms, great staff, great breakfast, and surprisingly reasonable rates. Please don't let the last comment go to your heads - that's why I booked with you in the first place.
February 25, 2014
Rated 3 out of 5 by mrh607 The W Seattle Needs Improvement!
My shower had mold on the walls, the hallway lighting was extremely dark and the hallways smelled like cologne. It seems like their were cologne dispensers on the ceiling. Definitely not a favorite Starwood hotel that I'll be returning too!
February 17, 2014
Rated 5 out of 5 by Saman718 Great hotel! Wish they had coffee in the room
My stay was quick but seamless, clean, and extremely comfortable. The only thing I wish they had was a coffee maker in the room, though to their credit, they did have free coffee in the lobby.
February 17, 2014
Rated 2 out of 5 by sdzstop Dont walk...RUN away from this place!!
While the staff was nice, the overall experience here was appalling. The Hotel was a mess, the rooms had filth all over the walls, the bed smelled like mildew, the furniture was all scratched up, carpet was dirty both in and outside the rooms. The bar and restaurant was a joke, apparently the whole place was under construction but no mention of this when the reservation was placed go figure. I stayed here for a convention, so once I realized I was stuck (all other Hotels booked up) I tried to make the best of the stay, however It was just an overall horrible experience. I would not recommend this place to anyone, save your money!
December 13, 2011
Rated 5 out of 5 by Zhinki Better than Home! *(almost)
My husband and I have done a lot of luxury traveling and staying in hotel rooms. The comfort of this room was among the very best. The bed, bedding, and pillows were like sleeping in the clouds. Truly a luxury room.
February 16, 2014
Rated 2 out of 5 by Sunshine649 Room did not live up to expectations
I always look forward to staying here, but I was suprised this time by the lack of attention to detail. After dealing with electrical and heating issues in our room, we were moved to another suite only to find the bathroom lights burned out and crusty stains on the furniture. It seems like quality control has been relaxed. I'd think twice about returning next year.
February 10, 2014
Rated 2 out of 5 by lisa1975 Services under construction
If you book a $200+ hotel room it should of been posted on the W webisite that the bar and restaurant were under construction. Instead we had a horrible quailty buffet breakfast in the lobby on the second floor which provided horrible service. Breakfast for two for $60 I couldnt even eat the wet eggs and rubber bacon. This killed the experiernce of staying at the W.
December 5, 2011
Rated 1 out of 5 by businesstraveler1 Terrible service, shabby place
Totally not worth the price. Incompetent staff. Not even basic in-room amenities (no internet or coffee in the room?!?). Would never stay there again, even for free.
September 24, 2012
Rated 1 out of 5 by Anon561 Suspect Billing Practices
BE WARNED! I paid for my room in advance and yet this hotel (W Hotel - Seattle) authorized my credit card $150 PER DAY for my 3 day stay and THEN authorized an additional $450 on the final day thus tying up over $900 of my credit line the week of Thanksgiving (The biggest shopping week of the year in the US). That is NOT typical industry practice and I'm disgusted by this blatant abuse of my credit. I will NEVER stay at another W Hotel or any other Starwood property again.
November 23, 2011
Rated 3 out of 5 by LAL1024 This time they let me down
Granted it was a busy day when we stayed with you. That said the staff at the W was less than accommodating. First, I made a mistake and booked the incorret evening, when checking in we discovered my mistake, the W was happy to rebook us for the correct night as long as we paid in full, again. I contacted the W via email immediately to ask if there was anything that could be done to recoup some of my money lost such as a food credit, credit towards another nights stay, something ... I never received a response. After getting settled into our smaller room about 7pm I received a call from the valet that they could not park my car for me and that I needed to park it elsewhere, now. They had a suggestion of a lot about 6 blocks away. They expected a single mom to walk back to the hotel at night by herself since the valet could not accommidate my H2. This is the only time I have had an isse parking my car at a hotel in Seattle. I have stayed at this W in the past but it's going to take me awhile to get over this last expereince. I'm guessing repeat customers are not a priority.
February 6, 2014
Rated 5 out of 5 by HS75 Weekend in Seattle
This is my second time to the W in Seattle. Both stays were excellent. Room and Floors are very quiet and comfortable. Room is clean with good amenities. Didn't eat here this time but did the last stay. The food was good as were the drinks. The local shuttle to sights is helpful. One tip is that the Light rail station is two blocks away and provides easy and inexpensive transport to the airport. Easy to navigate the light rail, even for a novice.
January 6, 2014
Rated 3 out of 5 by TomD Horrible Restaurant
As a platinum guest Ive stayed at many W's around the states and love this hotel except for the restaurant in the W Seattle. They just opened Trace after some remodeling and it looked like a cool restaurant. After seating myself and sitting there for 12 minutes while managers and waitstaff walked by I had to go and get the waitperson for my table and another guy that had been there as long as me. The staff was overwhelmed with about 1/4 of the tables seated, managers were clearing tables and deliveriing meals, service was horrible and not timely for a business traveler. I would suggest eating anywhere else.
April 16, 2012
Rated 3 out of 5 by retailmavin Is CFO now the CEO?
Charging $15 for internet is so 2005 when no smart phones but now it's rediculous! The router costs are all sunk and it doesn't cost you anything to open up free access; I can go to lounge and given access code, so let's make it in-convienient for guest to work in his room!
One bar of soap is stupid: try being in shower without bar and then having to get out and retrieive from sink! TV programing is weird: try selecting free TV and getting a channel to come on your first try: it's all geared to get you on a pay for view.
Staff was good, valet guys great, nice location.
May 7, 2012
Rated 2 out of 5 by MakeItEasyForMe Needs to sharpen up
While there seemed to be plenty of staff milling about, perhaps they need more training in customer service.
October 30, 2012
Rated 1 out of 5 by Wineglass Worst Hotel Experience-Never W stay again!
1.Did not provide driving directions. Garage has different street address from hotel. With GPS was IMPOSSIBLE to find.
2. The staff was indifferent to insulting.
3. Bottle of wine from the mini-bar was bad. Took several calls and over an hour to receive replacement.
4. Reguest Wi-Fi and was told rudely that it would cost $14.95 PER DAY because I didn't have high enough SPG rating. REALLY!
5.Sofa was at a 90 degree angle from TV which did not move. Thus could not see TV from sofa. Was told , again rudely, that in some rooms the TV did turn. THAT NICE!
6. Tried to use Business Center but had to wait over 30 minutes for attendant. Then was charge 34cents A MINUTE for computer use.
7. Numerous times the card key would NOT work the elevator or open the room.
8. There's more but you get the picture and this review space is limiting my input.
October 22, 2012
Rated 2 out of 5 by Echobaseone Grand Entry, Lame Rooms
W hotels are regarded highly, perhaps Seattle is the exception. Beautiful entry area/restaurant, but the rooms are in dire need of a makeover. Dingy low ceilinged bathroom. Low water pressure from a lousy shower head. Nice toiletries.
The lauded Corner King was an exercise in wasted space with a small bedroom and large hallway. Super view of the adjacent parking garage, though.
Considered ordering room service, but the selection after 11pm is very poor, and breakfast appeared to be ala carte, and quite expensive at that.
November 7, 2012
Rated 5 out of 5 by CMFinch Issues at the hotel, but STILL a 5 Star experience!
I will try and keep this simple. For starters, I am a Platinum SPG member, in fact, I achieved Platinum for life status. I stayed at the hotel for an entire week and lets just say the "neighbors" on the same floor made my stay less than peaceful. I complained to Security and the front desk but while they did what they could, the unpleasant experience continued. The reason I give this review 5 Stars is because of the service I received AFTER my stay. Upon communicating through the appropriate channels, the follow up was impeccable! The professionalism from the staff was also excellent. I would stay here every time I visit Seattle.
October 30, 2012
Rated 3 out of 5 by dcmatt Gem in Seattle, maybe too loved
Some good and some improvement.
I waited 12 mins at the front desk to get a replacement key to my
room. (Understanding there were three staff at desk and large group
checking in). Also it took all of the 12 mins to check one
With the popularity of the hotel and bar, it shows it use a bit.
The room was big for a W and well appointed.
It would be nice to have a small store if only for toiletries and gum.
The decor in the lobby is fantastic And the vibe is cool, warm and young.
January 20, 2014
Rated 2 out of 5 by JJJLLB Not the best example of a W Hotel
The Ws normally pride themselves on providing Wow service and this hotel does not. From the very beginning they had chances to help me have a great stay but just declined. Starting with an inability to park at the hotel. I ended up paying a bunch more money in parking plus having to self park with out in and out ability generated a difficult time. As compensation the hotel provided me with 2 free drinks at the bar, where the staff basically made a comment when I did not tip in cash right when my drinked arrived. The managers could have cared less about helping me out. I will not stay at this W again unless it is my only option.
July 15, 2012
Rated 5 out of 5 by dansgil Great hotel in the heart of downtown Seattle
This was my first time staying at the W Seattle and I was very impressed.
Every staff member from the valet to the front desk staff to the housekeeping staff was extremely friendly, courteous, and helpful. All of my requests were met and every call to the whenever/whenever team was pleasant.
The hotel is located right in the heart of downtown Seattle, just a few blocks from shopping centres and Pike Place Market.
The rooms were extremely comfortable, well furnished, and the Bliss toiletries were great.
Highly recommended! I'll definitely be staying here the next time I'm in Seattle.
November 4, 2013
Rated 3 out of 5 by JAK68 The hotel is in a good location.
Staff was not particularly friendly. Very used to being greeted by front desk staff upon leaving and arriving but that was individualized and apparently not set as an expectation for staff. Restaurant and bar staff very nice and helpful. Room service very disappointing. Delvery person did not inform that gratuity was included and I am very used to them doing that. Asked for ice for the drinks that were delivered, never arrived. The service was OK but not exceptional and did not exceed expectations at all which is what most "luxury" hotels strive for. Also room did not have enough storage for clothes.
October 18, 2013
Rated 3 out of 5 by seattlestop Room was not ready and staff did not respond to request for more towels and shaving kit
Room was great when we finally got in (and the staff did give us a free drink card), but when phone did not work and no one actually brought us more towels and/or a shaving kit, it fell a bit below what we expected.
October 7, 2013
Rated 1 out of 5 by Brenda2013 Hotel was not up to W standard and not worth the $'s
1) On check in the front desk staff gave us the wrong room number. When I went down to check she offerred no apology and barely acknowledged me. Her comment "its been a long day".
2) The bed was extremely uncomfortable and offerred no support. It is definitely time to replace the mattress. Both my husband and I woke up several times each night. At the end of the weekend we were more tired than when we arrived.
3) Hotel is not very soundproof. We stayed on an upper level floor and could hear all street sounds. As well, we could hear the phone ringing in another room.
4) Maid service was substandard. We used the ice bucket the first night and it was not cleaned once the entire time we were there. The bag and water was left in the bucket and it was not returned to its original location. One day we returned to our room at approx 4pm and it still wasn't cleaned. We had to tell them to clean the room while we were out at dinner.
August 13, 2013
Rated 1 out of 5 by Craigw74 Poor service and overpriced
The service we recieved was subpar. We were not met at the entrance when we pulled up and had to find a valet. Our room was not ready at 4:00 because they "had been full the night before" - really, they do not know how to handle a "full hotel". Our bags were checked while we waited for our room to be ready and then they were not delivered to our room as promised - had to return to the lobby and retrieve them myself. My wife used the ladies restroom while we were wating for our room and it was absolutley filthy - 2 out of the 3 toilets were unusable. Final bill for room was $330 - way overpriced. Will never return.n
August 27, 2013
Rated 1 out of 5 by Holiday47 Dissapointed
Here for a holidy get away, however no lobby or no great view, the staff was Helpful.
December 13, 2011
Rated 3 out of 5 by Seattlebound Going Downhill
Generally speaking I enjoy the style and quality of the W hotels and therefore typically recommend W Hotels. However, the one in Seattle (that I've stayed at many times) has allowed it's facility to deteriorate. No updates to rooms have been completed in some time. The rooms are very dated looking. Even the TV’s are small and low quality. Security is a major issue as the access to floors does not require a room key. We had multiple folks wandering on our floor during our trip that did not belong there. When events are going on (such as NFL playoff for Seahawks) security should be even tighter than normal. Service levels were much lower than what I had experienced before. Very few staff members smiling and/or being informative when working with the customer. Parking rate of $55/night seems a bit high as well when parking next door (in/out service) or one block away is approximately $33/night (and $8/night on the weekend).
January 22, 2014
Rated 4 out of 5 by Mattdycr Safe choice
I stayed for 3 days at the end of November, I was upgrade to a corner suite which was really something, really comfortable and big. The hotel, the workers are all top-notch, the only complaint I have is the type of blinds they use in the room - I'm a late sleeper, but I'd be woken up by daylight around 6am because the blinds weren't sufficient...other than that, a great stay! :)
December 13, 2012
Rated 3 out of 5 by Rlavine My night at the w
1. Expensive to park: $45.00
2. Sheets not fitted so bed uncomfortable
3. Difficult to find hotel
January 25, 2014