Rated 4 out of 5 by KGS5 Solid but slightly underwhelming
As with most W Hotels, the W Seattle was cool and had great vibes.The staff is very attentive and the bar is excellent and what you'd come to expect from SPG's team. That said, our group stayed in two rooms and each had some issues.
1. While we didn't expect spa-like bathrooms, each seemed a bit flat. The design was slightly dated and each had temperature issues with the water.
2. Again, not expecting a theater experience, but the TVs were dated and small - lacked HD quality as well.
3. The beds, while "doubles", were quite small to share if you're two people.
Overall, W experience was nice and the staff was excellent but the rooms could use a refresh.
August 11, 2014
Rated 5 out of 5 by ScottJK Great hotel, centrally located downtown
Great stay for my wife's birthday at the W hotel downtown Seattle. Got a corner room on the upper floor, great views, great retaurants nearby plus an easy spot to get to from the light rail from the airport,1 block away from a downtown station
August 25, 2014
Rated 2 out of 5 by sdzstop Dont walk...RUN away from this place!!
While the staff was nice, the overall experience here was appalling. The Hotel was a mess, the rooms had filth all over the walls, the bed smelled like mildew, the furniture was all scratched up, carpet was dirty both in and outside the rooms. The bar and restaurant was a joke, apparently the whole place was under construction but no mention of this when the reservation was placed go figure. I stayed here for a convention, so once I realized I was stuck (all other Hotels booked up) I tried to make the best of the stay, however It was just an overall horrible experience. I would not recommend this place to anyone, save your money!
December 13, 2011
Rated 3 out of 5 by notsolucky W Seattle
I was disappointed in the hotel. The rooms were smaller than I expected, and the energy saving heat/air system was not easy to figure out. This resulted in the first few nights being either too hot or too cold.
August 25, 2014
Rated 2 out of 5 by Ryan001 Green hotel = no comfort
Our room was extremely hot every time we entered (upon check-in and every time after we left and then returned). We realized eventually that this was because the AC was on a sensor; however, when my wife and I both separate inquired about the problem at the front desk, their response was to send an engineer (who told us about the sensor) rather than just telling us that there was a sensor and there was nothing they could do about it. Not only was the room hot every time we entered but it also became extremely warm in the evenings while we were trying to sleep (again due to the sensor). Further, we opted for the Green Option upon check-in in order to capitalize on SPG points but the front desk told me that this option just meant that our sheets would not be changed...they did not mention that is also meant that we would get absolutely no housekeeping whatsoever (i.e. bed was not made, room was not cleaned, etc.). You wouldn't think being "green" meant that the housekeeping staff doesn't visit your room at all. At a very minimum, this should have been communicated to me upon check-in because I would not have opted for this "Green" option if it was made clear to us upfront.
August 25, 2014
Rated 1 out of 5 by gab37 one of the worst W i have ever stayed in
This W shouldnt even be in the W collection, from the outdated furniture, to the sub-par beds, the list goes on and on, for the price you pay there are many other options throughout seattle that will leave you satisfied!
August 24, 2014
Rated 4 out of 5 by seripha Quick and easy
I was 99% happy with this hotel. It was near by everything and the room was lovely and airy. The only thing that didn't make it 100% was that by the time we got to the hotel the valet parking was full. Thought that was a bit strange. We received a complimentary upgrade and free wifi which was great, ended up parking up the road at Ace parking for less. No in and out privileges but it was still ok.
The only thing that could make this place better would be access to a pool. Gym was great, but a pool would be wonderful!
August 18, 2014
Rated 2 out of 5 by teaktoc Significantly less to offer than expected
From the beginning:
- The valet was always courteous and efficient.
- The front desk easily checked me in and while I do not expect an upgrade being only gold, it was disappointing that nothing was offered.
- Wireless should have been offered as a free choice, my only proposed choice was the green choice, with a cleaning that was supposed to be on Wednesday. When I entered my room and needed wireless, I called the desk to see if the free wireless was an option. I was told that I had selected the green choice (again, no options were presented at check-in) and then told very matter-of-factly that I must have made the choice when I reserved the room (which was not possible as the travel agency booked this hotel). Obviously, listening to the guest was not of concern any more than presenting any options.
- Regarding basic room cleaning; having had checked-in on a Monday, I expected them to at least empty the trash bins and check to see if anything needed a refill by Tuesday afternoon. Although two more water bottles were placed on a table, the recycling was full, trash was not emptied and nothing else was touched. This happened again on Wednesday, when I was actually looking forward to the room being tidied-uip and nothing at all was done. It was late when I returned Wednesday and I was anticipating that Thursday would present the anticipated cleaning. This was not the case on Thursday either, when I had to ask for some more soap and the recycling was over-flowing. No one even bothered to look at a cleaning schedule apparently. The person who I asked for some soap from was very kind and helpful. It is apparent that the management just has no regard for cleanliness or guest comfort. The final night of my stay, Friday, was a surprise in that the room was actually cleaned and fresh sheets were on the bed.
- MOLD. there was plenty of mold in the shower grout. It was black, obvious and I find this to be a bit of a health hazard in the year 2014 when a simply spray bottle product can fix the issue. Again, clearly a lack of conscientious management.
- The bar service and restaurant were both excellent, including friendly, quality room-service.
August 25, 2014
Rated 1 out of 5 by disappointe This hotel needs a great deal of help
I waited over three hours for a room (arrival at 115 pm). I was advised to wait in the restaurant and someone would get me. That never happened.
The room, once I got there was really lovely. I agreed not to have my towels changed but it turns out if you agree to that you get no service in the room at all. That was embarrassing: I had a business meeting in the room and it was not made up.
I arrived for breakfast and put in an order at 815 after waiting 15 minutes for service. I had to call a manager at 845 because I still had not been served. Although she apologized, her heart was not in the apology, and it seemed to me the apology was a counterfoil for a failure of service and of caring.
This is a hotel that looks nice, but does not appear to care about its customers.
July 27, 2014
Rated 2 out of 5 by NoMo14 This hotel needs to brighten up!
The Seattle W hotel was a bit disappointing. Rooms
are drab and tired. Overall the hotel is too dark, and not as hip and bright as the W's sell themselves.
Trace restaurant and bar was the only highlight. The food was good and the staff was excellent. Especially the breakfast manager, Krissm. She made each meal wonderful because of her positive attitude and
attention to service.
August 20, 2014
Rated 5 out of 5 by VACorkDork Hits the Mark on all Counts!
Incredible, young, trendy staff and quite a surprise! The buzz at this Hotel is palpable. Food and drinks are exciting and outside of the norm for 'hotel fare'. Well worth the spend!
August 22, 2014
Rated 1 out of 5 by Anon561 Suspect Billing Practices
BE WARNED! I paid for my room in advance and yet this hotel (W Hotel - Seattle) authorized my credit card $150 PER DAY for my 3 day stay and THEN authorized an additional $450 on the final day thus tying up over $900 of my credit line the week of Thanksgiving (The biggest shopping week of the year in the US). That is NOT typical industry practice and I'm disgusted by this blatant abuse of my credit. I will NEVER stay at another W Hotel or any other Starwood property again.
November 23, 2011
Rated 1 out of 5 by businesstraveler1 Terrible service, shabby place
Totally not worth the price. Incompetent staff. Not even basic in-room amenities (no internet or coffee in the room?!?). Would never stay there again, even for free.
September 24, 2012
Rated 2 out of 5 by guest808 Great hotel needs management
You would expect a hotel that GUARANTEES your room by 4 p.m. would have some kind of effort to provide it or some concession if it didn't. Some people had been waiting since early morning and were furious. Maid service came about 5 p.m. with fresh towels, AFTER many of us had left for the wedding we had taken rooms in the hotel to attend. Where was the manager? We were told we could talk to him later. If the room wasn't ready by 4. Wasn't ready until 4:45 but he was no where around. Only computer guests could use to print out airline arrangements was in the business center -- closed on Saturday. (Staff came to the rescue.) Not what I expect from a W.
June 30, 2014
Rated 4 out of 5 by wineloverla Gorgeous Hotel...Hard to Sleep
This hotel is stunning and the rooms are gorgeous. I arrived and was upgraded into a gorgeous suite. Bathroom was huge and amazing...room spacious. My ONLY issue is the room had blinds and at 6am the sun was shining in my room and I could not sleep. Hotels should all have blackout curtains. Because of this I would not return but the is my preference.
August 19, 2014
Rated 4 out of 5 by Eease Quiet Comfort
This W Hotel met expectations and décor. The room was very quiet and its proximity to the Fisherman's Wharf and other attractions was ideal.
August 21, 2014
Rated 5 out of 5 by GG111 Brilliant!!!!!
Absolutely fabulous from the time you check in till the time you check out. Rooms are first class, location is ideal and all the staff were attentive and extremely helpful. A specially call out of thanks to Alice at the front desk and Michael Embaye who always makes our stay very special. This is our home away from home and we always look forward to going back.
August 18, 2014
Rated 5 out of 5 by MikeWales City Break
Great Location and Service from Staff
August 21, 2014
Rated 4 out of 5 by Funadventuregirl Friendly staff
This was my first time staying at the W in Seattle and I will definitely come back! The staff, especially parking/valet staff, greeted me with a smile and made me feel welcome and comfortable. One employee in particular (Deon) went out of his way to give me ideas on places to go visit around Seattle. He took the time to ask me question to uncover what I was interested in. He later provided a map with venues circled and details as to why he was recommending those spots specifically for me. He was friendly, informative, and caring.
August 13, 2014
Rated 3 out of 5 by retailmavin Is CFO now the CEO?
Charging $15 for internet is so 2005 when no smart phones but now it's rediculous! The router costs are all sunk and it doesn't cost you anything to open up free access; I can go to lounge and given access code, so let's make it in-convienient for guest to work in his room!
One bar of soap is stupid: try being in shower without bar and then having to get out and retrieive from sink! TV programing is weird: try selecting free TV and getting a channel to come on your first try: it's all geared to get you on a pay for view.
Staff was good, valet guys great, nice location.
May 7, 2012
Rated 2 out of 5 by lisa1975 Services under construction
If you book a $200+ hotel room it should of been posted on the W webisite that the bar and restaurant were under construction. Instead we had a horrible quailty buffet breakfast in the lobby on the second floor which provided horrible service. Breakfast for two for $60 I couldnt even eat the wet eggs and rubber bacon. This killed the experiernce of staying at the W.
December 5, 2011
Rated 5 out of 5 by ManaBear A truly memorable hotel
This was our first stay in a W Hotel and it exceeded all our (admittedly high) expectations.
The staff was genuinely friendly, helpful, and attentive. The room was beautiful, sizable and beyond comfortable. The hotel was located in a beautiful part of the city with easy access to many attractions. All our needs were met and then some.
While this hotel was not specifically geared towards children or "family fun", we found that our kids (9 & 18) enjoyed being there as much as we did. Even more notably, they were never made to feel in the least bit unwelcome by staff or other guests.
Choosing the W as our home-base elevated our entire experience in the city of Seattle. It was worth every "extra" dollar spent.
We will be staying with the W again…and again.
August 12, 2014
Rated 2 out of 5 by NewYears2012 Rooms are noisy
Spent an evening here after having dinner and seeing a show. Some of the rooms are adjoining but they have terrible sound proofing. The people next to us sounded as though they were in our room. They were up til early morning and there were no other rooms in the hotel. The window coverings are not able to keep any sunlight out so you are up when the sun is. I am sure if we didn't book using points the room would have been better. Need to question how you treat your frequent guests - there is a reason we probably won't reach platinum with Starwood.
August 11, 2014
Rated 5 out of 5 by Jerri1019 This hotel has great staff
The hotel staff was exceptional. It is also in a great location.
August 19, 2014
Rated 3 out of 5 by AlexThree3 W Seattle Needs Improvement
I'm a Starwood's lifer, throughout my work and personal trips I make it a point to stay at one of your properties....almost to a fault.
We were in Seattle celebrating my wife's birthday this past weekend, and lets just say I was underwhelmed with the stay...for a couple of reasons
1)I'd requested a bottle of champagne be waiting in the room upon arrival...my wife and I checked in shortly after 4PM and there was nothing in the room...so much for my wife'
s birthday suprise
2) When i tried to call the front desk to check on the status of the champagne, I couldn't becuase the phone lines were down in the hotel..what luxury hotel doesn't have a working phone system?
3)We were placed in a room near the houseckeeping closet, Ther were doors constantly slamiming and opening...to no fault of the cleaning crew, just a bad location for a hotel room to be next to their closet.
4)I've stayed in a lot of W Hotel's and it seemed like the W Seattle is due for a remodel. The AC in the room didn't work, it was very humid, the furnituture and bathroom fixtures beat up and old
August 18, 2014
Rated 2 out of 5 by Jonathan453432 Called down regarding cleanliness - no follow up
I contacted the hotel when I first arrived regarding hairs in the bathroom. I was then moved to a new room. I contacted them again regarding long black hairs in the robe that were not mine. No follow up. I also reached out to the hotel when my room was not cleaned - they merely made the bed and left. Tissues which were not mine - I assume the house keeper had a cold - were left on the desk, as was a random water bottle left open by the bed.
July 21, 2014
Rated 4 out of 5 by coco88 Wonderful W
The design of the hotel's lobby was amazing. The staff at the front desk were all very friendly and welcoming, as well as the porter who brought our luggages. I really enjoyed staying there. Only a few blocks away from the famous Pike Place Market.
August 16, 2014
Rated 2 out of 5 by Grw78 Indifferent To SPG member
Unable to valet park upon arrival. Self parked in a near by garage at my expense. Line at check in with no SPG guest preferred check in. Was not offered SPG gold amenity or late check out.
July 25, 2014
Rated 3 out of 5 by SleeplessW SleeplessW
This W Hotel needs improvements--especially needed are the following:
Clear signage on Third Avenue that it is the W HOTEL--we past it twice as W flags covered by trees;
Needs BLACKOUT drapes/curtains for rooms! Shutters do not block out early morning light.
No room enhancement provided to me as A SPG GOLD member---Nothing else offered instead.
August 15, 2014
Rated 3 out of 5 by TomD Horrible Restaurant
As a platinum guest Ive stayed at many W's around the states and love this hotel except for the restaurant in the W Seattle. They just opened Trace after some remodeling and it looked like a cool restaurant. After seating myself and sitting there for 12 minutes while managers and waitstaff walked by I had to go and get the waitperson for my table and another guy that had been there as long as me. The staff was overwhelmed with about 1/4 of the tables seated, managers were clearing tables and deliveriing meals, service was horrible and not timely for a business traveler. I would suggest eating anywhere else.
April 16, 2012