Rated 3 out of 5 by LisaW2013 Nice
Not really family oriented. The bathrooms are all glass and not really something for kids of any age to view.
For singles and honeymooners.
July 21, 2014
Rated 5 out of 5 by Frank99 W NYC Times Square
Excellent property with courtous and helpfuil staff who made my visit very pleasurable.
July 21, 2014
Rated 4 out of 5 by Mishstake Elegant, Exclusive, but Expensive
Need to put coffee pots in the room; that should be a given.
July 20, 2014
Rated 4 out of 5 by DazlingD Great Location, can't beat staff friendliness
For my first time in NYC the location was excellent. The cool corner room was not as cool as the other cool corner suites I've stayed in, it was old & tired, with the headboard scratched to death, stains on the carpet & bathroom tiles, but that was fine the room was clean overall & the view was impeccable! The staff were beyond nice, friendly & accommodating, every single one of them!! It was my birthday & the staff ensured I had an amazing time. As the saying goes "its not your surroundings that matter its the way people make you feel that you remember". If you are not staying at this hotel you are doing yourself a big injustice. Thank you W
July 7, 2014
Rated 5 out of 5 by Xtineg NYC epicenter
This W is in the heart of Times Square but high above the fray with amazing views of the lights and action. The beds are amazing after a long day in the city and the service is exactly what you'd expect from a W.
July 19, 2014
Rated 5 out of 5 by Ceajay GREAT HOTEL in Times Square
WE really enjoyed our stay at the W Times Square. The location is awesome for travellers who love the theatre and like to be close to the action. The staff was wonderful and we had a GREAT time. I travel every year with my two sisters to NYC and this is our 11th trip together. The W Times Square is our favorite NYC Hotel! Enjoy!
July 16, 2014
Rated 1 out of 5 by Testas Room was not ready at 4 PM
We arrived to the hotel at 4PM but our room was not yet ready.
July 17, 2014
Rated 5 out of 5 by ExecutiveTravel Excellent City Hotel
Great central location right in Times Square. Fantastic service, great staff, modern clean comfortable room. Will absolutely stay here any time I'm in NYC.
July 17, 2014
Rated 5 out of 5 by Hotdog Lovely Weekend Getaway
Our room was lovely and nice size, especially for a NYC hotel. The staff from the doormen to the people behind the desk to the concierge were friendly and helpful. Our room was spotless. Amenities not only were aromatically pleasing but there was a nice selection. My only comments for the hotel are that you need longer shower curtains and the "key" didn't always work well in the elevator but I did like the idea that you needed to use your key for the elevator to go. My only complaints are that the food and drinks offered in the room are high but that is the truth for many hotels and that there Is a wifi fee. We were going to go to the restaurant, but the cost was prohibitive, even for a hotel restaurant. Fortunately, there are many good restaurants in the area. The hotel location was excellent/
June 15, 2014
Rated 3 out of 5 by SanShe10 I expected more from SPG/W Hotels...
Hotel was comfortable enough however for this caliber of hotel I expected more.
The views of the city from the higher floors are phenomenal!
Staff is very courteous and professional
Breakfast was delicious although EXTREMELY pricey
Be aware that this hotel uses some seemingly arbitrary algorithm to determine the hold amount on your debit/credit card for incidentals; a hold was mentioned at checkin however the details of how it was determined was not - I'd suggest using a credit card vs. a debit card for incidentals
I wasn't impressed with the daily cleaning/re-stocking of the room; cleaning was "cursory" at best - bathroom not swept, showers/sinks only rinsed not cleaned, rug was not replaced, soap was not re-stocked well enough (I personally like to have two bars of soap so as to have a separate soap for my face at the sink and one for the shower).
Light would not go out in the closet; not sure if that was by design or defect
No ice bucket liner available - seems unsanitary especially since the ice bucket was not cleaned/sanitized. Even 3-star hotels offer plastic liners for the ice buckets... :(
July 16, 2014
Rated 5 out of 5 by Bill5301 Great first trip to NYC
My daughter and I made our first trip to NYC for her graduation present, and we had a great time. The W, and especially Hazel at the front desk went out of her way to take care of us and make this trip even better with great hospitality. Hopefully she will get recognized for going the extra mile to make our trip better.
July 15, 2014
Rated 5 out of 5 by JHPH Would stay here again
Really nice experience here. Friendly and welcoming (Frank!) as soon as we arrived on the curb. Excellent check in gal who gave us the best possible room for what we paid. She was so sweet!
Blue Fin was great! The dance club in the Living Room didn't really get going till late so we only saw a little of it, but it looked fun. All the staff was nice and helpful and friendly. They changed the greeting rug in the elevator 3 times a day!
The lights aren't very bright in the lobby or room, but I guess they do that for ambience.
June 23, 2014
Rated 1 out of 5 by usp13 Looking for a great hotel? This ain't the one.
Booked the "Fantastic suite" and was looking to have a great time with my 3 little girls. HOWEVER, the fantastic suite turned out to be a torture suite. the Windows shades do not cover the windows completely, causing the room to become a disco club at night with all the light coming from outside. the noise level is ridiculous as you can hear people shouting in the streets even from the 17th floor. the mattress is super firm and unpleasant and the pillows have nothing but air in them. my request to move to another quieter room or help block the light were only answered by "we may have another room tomorrow." Both the front-desk and the Manager on duty were extremely good with turning me away without any solution. in the morning after not sleeping at all, we packed and left 3 days earlier.
July 10, 2014
Rated 5 out of 5 by SMKiv Excellent
Had a great stay, the service was amazing and they upgraded me for my SPG status!
July 14, 2014
Rated 5 out of 5 by nks25 great hotel
Great hotel, great location, great staff, great rooms
July 14, 2014
Rated 4 out of 5 by coach68 Central location
Hotel was close to many important attractions such as Time Square, Rockefeller Center, Theater district , ect.
July 12, 2014
Rated 5 out of 5 by Capriccio Best View of Times Square!
Tall tower facing Times Square with remarkable views. Wonderful staff that made me feel very welcome on check in. I had a Times Square view corner room with a view that made me feel like I was in a science fiction film, with all the lights and billboards below. This would be the ultimate New Year's Eve hotel. Very nice restaurant on street level and a lobby level bar that is fun with a DJ and gets hopping on weekends. Great place to stay if you want to experience NYC and be right on Times Square.
July 7, 2014
Rated 4 out of 5 by Patrick56 Restaurant Service
I found the breakfast service to be disappointing. I found the wait staff to be inattentive.
July 11, 2014
Rated 3 out of 5 by LisaW2013 Unless you are a voyeur, the bathrooms are not for you
I was surprised to find that our hotel room had a few significant flaws: the room was as tiny as a college dorm room; the sounds that came out of the bathroom were clearly audible; but worst of all, the bathroom was completely enclosed in glass for all to see what you were doing while on the commode, in the shower or while changing for the evening. This may be fine if you are alone on your trip, but NOT GOOD when you are not, unless of course you and your room mate are into voyeurism. NOT COOL AT ALL and no one bothered to mention this when we checked in with our 16 year old child. NOT COOL AT ALL.
June 30, 2014
Rated 5 out of 5 by LondontoNYC Amazing Stay
We are always pleased to stay with the Whotel. The staff is friendly and attentative. The rooms are spacious and comfy. We certainly will be coming back!
July 9, 2014
Rated 5 out of 5 by nidnid411 ABSOLUTELY ONE OF THE BEST HOTELS IN NY
Amazing staff from the bellman to Front Desk, Room service, Housekeeping and the Blu Fin staff, all were very courteous and were extremely helpful. This hotel gets it and runs a great crew. People seem to love working there. You can't beat the location which is just a few mins to all tourist center and Central Park for some good exercise. Everything is so close by. Thanks everyone for making my stay so memorable. It's one of the best W I've stayed at.
July 5, 2014
Rated 5 out of 5 by Nicandro Welcome Home!!!
It may sound crazy to call a hotel in the middle of the craziness of Time Square as my "home away from home," but that is the feeling that I get everytime I come back l. Having stayed here many times before, I appreciate the warm welcome as a returning guest and the recognition as an SPG Platinum member. I am specially impressed that many of the staff members remember me by name from previous stays - an amazing feat given the number of guests that stay at the hotel. The minor problems I encountered were addressed in a timely manner and managers were quick to follow up to ensure they were resolved to my satisfaction.
Nonetheless, guests should know what to expect when they stay at the hotel. In my opinion, the "cool, hip" ambiance of the lobby is one of the trademarks of the W hotel chain in general. Music is constantly playing in the lobby/bar area #called the Living Room# starting with mellow lounge music in the early morning to pulsating club beats at night, which could be a little off-putting to some who are no longer twenty something, thirty something or even forty something. Most nights, the lobby bar is filled with a fashionable youngish crowd and there is a DJ on weekends.
The rooms are comfortable, clean, and well-lit, with plenty of natural lighting, but standard rooms #called "wonderful rooms" or "fabulous rooms"# are on the small side - typical of rooms in NYC in general. There is, however, ample room for a business traveller to work and there is a settee by the window with a small table. The roomier corner rooms are my preference as they have two big windows - some with views of the Hudson. The biggest challenge that I've had with the rooms at the hotel is that most have only one drawer - a problem for me as I normally stay for at least two weeks. The bathroom is also on the small side but I feel that the wonderful Bliss toiletries provided compensate for that. The suites are amazing. There is a separate living area, some with a wet bar and a half bath. The bedroom has a King bed and full bath. The hotel has a fitness facility that is better than most hotels I've stayed in.
There is only one restaurant at the hotel - Blue Fin. They have a good breakfast menu and also good sushi for lunch or dinner. As with other restaurants in the area, it is open late. Service could be spotty; it seems that there is a revolving staff as many times I've been served by someone who is in training.
The hotel is ideally located in the Times Square area. It is literally steps away from many theatres - heaven to a musical theatre geek like me. Across the street is the TKTS booth where one can purchase tickets to Broadway shows for 30%-50% off. It is also close to many restaurants in the Hells Kitchen area. Dining options range from food carts, pizza by the slice, fast food, delis, ethnic restaurants and of course the fining dining restaurants that NY is known for. The hotel is also within walking distance of Rockefeller Center, shops on 5th Avenue, Central Park, MOMA, Columbus Circle. There are several subway lines close by: N, R, 1, E.
Regardless of the many ameniteis the hotel offers and its close proximity to many attractions, I think what keeps me coming back is the staff. Upon arrival, a member of the ever cheerful valet staff is alway on hand to greet me and assist with luggage. The front desk personnel are welcoming and efficient and to the extent they can, accommodate room preferences or requests at check in. I would also like to recognize the prompt and courteous service provided by the bell staff. The housekeeping staff that took care of my room #5406# was very consderate of my schedule and accommodated early cleaning requests on weekends. The quality of the staff and great service is a commendable reflection of hotel management's performance. In particular, I would like to thank managers Leo Rossini #Whatever/Whenever Talent Coach# for periodically checking in to make sure everything is fine with my stay, and Anna Lloyd for assistance with my reservations. I would also like to recognize Frankie #valet staff# whose friendly demeanor and helpful attitude is always appreciated. He is truly a good ambassador for the brand.
Thank you again for a wonderful stay. I am looking forward to coming back in a few months.
June 24, 2014
Rated 5 out of 5 by BJbenji excellent
great location , excellent rooms and very attentative staff at reception , bar and rstairants
July 7, 2014
Rated 3 out of 5 by FrequentlyTraveling1 Not a happy experience.
Primary purpose for our visit to W Hotel Time Square was my Wife’s Birthday (This choice is not in your drop down-bar)
Major problems at the front desk.
Very little to no interest to accommodate us, poor knowledge of the facilities and no customer service.
Other areas of the Hotel are probably ok, but Front Desk people are not what a good hotel must have.
Besides, when checking out, our bill did not have all deductions we were offered at the time of reservation and we had to point them all out so they could subtract them from the bill.
Not a happy experience.
October 3, 2013
Rated 5 out of 5 by Patrick99 Another great stay! Thanks, Jim!
I was in this hotel last week and had a wonderful stay (See my previous review). This was another great stay, although shorter, just 1 night, and was just me this time.
I did eat at Blue Fin this time for lunch, and was not impressed. It took a long time to get the food, and it was not very good compared with other restaurants in the area especially for the price. It is not the hotel's fault, but it should be known that there are better places to eat when you stay here.
Only issue was a severe crack in the shower floor, where I stubbed my toe. I was not hurt badly, but it could badly hurt someone or even cause someone to trip or fall. If you get the Fantastic Suite on the 33rd floor (Room 3310), check to make sure it has been fixed.
March 13, 2013
Rated 4 out of 5 by calypso16 W Hotel almost there
As this was our third visit and the prior visit raised the bar we had a big expectation.
The hotel needs some seating in the entry level as you sometimes need to wait for a taxi, etc. and coming back after a day of shopping you might need to catch yourself before entering the elevator.
The bar was not open until 3:30 and we did not attain an early check in so it forces you to leave the hotel if you want a cold drink while waiting for check in. The complimentary water cooler at the front desk was empty.
The two men at the check in were not particularly friendly nor accommodating and remarked my gold status was not applicable because of the rate I paid (!) I booked and paid for two fabulous rooms, with corner windows for my husband's birthday, paid for both rooms, (with our friends in room 2). They never recognized my husband's birthday. And only one room was ready at 12:30 and they chose to give it to our friends without consulting me first (we were all standing together so I could hardly object, it would have been embarrassing) and our room was not ready until they called my cell at 3:27 pm, late check in as far as I am concerned.
The check out gals were great. and very friendly and accommodating.
we'll give it another try, but this was disappointing.
July 6, 2014
Rated 5 out of 5 by ricaz2014 Outstanding service and great hotel
It's the high level of guest service and the approach of the staff that make you feel really wanted and looked after that makes W Times Square really stand out from other New York hotels (including others in the W chain). The staff are always happy to help whatever the need. The rooms are a good size for a business trip and the beds and pillows amazingly comfortable. Food at Blue Fin is excellent too.
July 3, 2014
Rated 5 out of 5 by aaronsbeach service was excellent
fantastic staff who catered to my every request,from concerige to bell hops, very comfortable rooms and took care of us like we were family
July 5, 2014
Rated 5 out of 5 by BL001 Great Location; Wonderful Staff
This hotel is in a fabulous location - truly in the heart of Times Square. It is worth upgrading to a room that is higher up in the hotel as this really is a city that never sleeps. Our room was on the 35th floor and was very comfortable (the beds were perfect), we had a great view and it was very quiet. Although the hotel was great, it was the staff that made it a terrific holiday. There was no request that was too small and they really went out of their way to make our visit a great one. They were friendly, knowledgeable, gave great advice on dining options and followed up on any requests immediately.
October 24, 2011
Rated 4 out of 5 by kontiki W Times Square
Hotel is in excellent location, but did not like the fact no sitting area on ground level. Also, tough area to pull up to drop off bags in that many trucks, etc. block the valet area in front of the hotel.
Biggest complaint is the bathrooms in the rooms. Whats with the see-through glass? I'm pretty liberal but don't really want to watch my wife using the bathroom. If all the rooms are like that I probably won't stay there again.
June 30, 2014