Rated 4 out of 5 by davemgorman Stayed for Wedding
The Hotel was up to my expectations for a W Hotel. There were too many kids there though. I love kids, but not at the W.
March 3, 2014
Rated 3 out of 5 by Hawking It was what I feared
The facility was impressive upon arrival and the staff at the entrance and front desk was very professional.
The room was a bit worn with chipped, water-stained furniture, some debris in the closet and just in need of a refresh.
The icemaker on the floor wasn't working, the hallway was in need of a cleaning and dishes sat outside several rooms for hours.
While I am not grading the hotel on the ambiance, for I was well aware of what I getting into...it is worth noting. This isn't a hotel, it is a nightclub with rooms. The music in the lobby and elevators was too loud and simply overbearing.
The location is very nice, with close access to the AAC and uptown. However, the chaotic, unpolished nature of the hotel will prevent me from visiting again.
March 7, 2012
Rated 1 out of 5 by January STOLEN COTTON BOWL TICKETS
I'm an avid business traveler and stay at a Starwood property at least twice a month. Last Friday, January 6, was the first time I stayed at the Dallas W. Flew in for the Cotton Bowl. My tickets for the game were hand delivered to the hotel Thursday by a colleague, because she'd had problems in the past with clients not receiving items dropped off at the Dallas W, and wanted to assure me the tickets were there. Upon arrival, I was so excited for the game that I checked in and went directly to my room to get ready for the game. Remembering I needed to pick up my tickets, I called down to the front desk. They said "we'll send the package right up." I jumped in the shower but when I got out still no tickets. So I called down to the front desk and they said "let us check on where the package is and call you back." Ten minutes later, I called back again and the same thing happened. After three phone calls and no package, I walked down to the front desk and was told there was no package. I immediately got my colleague on the phone, and she spoke directly with the manager to explain the situation and the level of service that happened then was frightening. Never in my lifetime of staying as W hotels, have I ever witnessed a staff that was so unwilling to help. Not one sorry was offered up. No solutions to get/find my tickets. Just a "they're not in the back." Finally, the night crew arrived so I was able to speak to a woman who said she received a package the night before. She actually said, "I received tickets last night" and then said, "Well, I don't know if they were tickets but there was an envelope." Long story short, the W hotel agreed to reimburse me for face value of the tickets. Today, I'm still working to resolve the situation because they want to give me a gift certificate to their hotel instead of cash. As a gold member of Starwood and a frequent business traveler to Dallas, I'm ashamed for the W hotel. This is no way to treat any guest.
January 12, 2012
Rated 2 out of 5 Trendy but Fantastic suite wasn't Fantastic
The fantastic suite wasn't worth what I paid for. Too much empty and unutilized space. Furniture and mirrors were scratche and color of the walls weren't fresh and welcomng, droopy like. The pool has amazing views but wasn't heated per the website which dampened the idea of swimming in freezing cold
water. I was looking forward to swimming. Also there is a massive tub that doesn't have a cold setting. All that would come out was scorching water and it's difficult relaxing without the cold water to lower the temperature.
I have stayed in the fantastic suite at other W Hotels and the best was the DC one. Has a strong sense of being fresh and welcoming.
September 17, 2012
Rated 5 out of 5 by AudiRS7 Free WIFI
For a high end Hotel , i think it comes off as a little cheap to charge a daily rate for WIFI.
In todays world most business travlers will need WIFI hook up...even Starbuks gives me feree WIFI for a $2.00 cup of coffee.
You might just think about offering this as a free perk to your valued guests.
I work gfor an Audi delaership and we offer free wifi to all of our customers whether they come for sales or service.
February 20, 2014
Rated 2 out of 5 by Unhip Hip at the Expense of Being Functional
Nice new hip hotel, but they lost it with the bathroom. Shower and sink (only one?) separated from sleeping area only by a curtain? And the shower is open to the room, so if you have a cool temperature in your room, well…you have a cool shower. And this was exacerbated by a stingy amount of water flow and not hot enough temperatures. (It wasn't just my room, as a business traveler I was traveling with had the same problem in his room.) No need to worry about having a "steamy" shower!
February 18, 2014
Rated 4 out of 5 by Lin0829 Not Happy
Hotel not really clean. Elevators not clean. Service not up to the price of the rooms. Not a value from my point of view
February 22, 2014
Rated 5 out of 5 by SkiGirl83 Great location to American Airlines Center
We stayed the night for a concert at the AAC. The staff was excellent. My only complaint was the rude knock on our door at 8:15 for housekeeping. Ill remember to put out the Do Not Disturb sign next time.
February 21, 2014
Rated 4 out of 5 by AllAboutEase Location, location, location!
We enjoy lots of sporting and entertainment events. But it's no fun to navigate the traffic, get the desired parking and later avoid all the crazies when we leave. That's never a problem when the events are at the American Airlines Center in Dallas. The W Vistory is the perfect solution.
This past week, we attended a Dallas Mavericks home game. Because we conveniently went on line and made a reservation at the W, we were able to drive up to the hotel about an hour before tip-off, literally walk across the street to the Center, enjoy an exciting victory for the home team and then enjoy a relaxed stroll back to our room. What a pleasure.
February 3, 2014
Rated 2 out of 5 by KLS1215 Big Disappointment!
Booked this hotel through SPG after looking at the description online. Girls weekend getaway. While the rooms were average the pool was a huge disappointment. 75% of the pool area is under cover and there is no where to sit in the sun for the majority of the afternoon. There are limited pool lounge chairs. The pool bar staff is the worst I have ever experienced! They never asked if we wanted anything. Didn't bring the drinks we did manage to order and were completely uninterested in providing "service" to the guests.
May 20, 2012
Rated 5 out of 5 by Craig1776 Staff were great
You here stories about the W hotels going above and beyond and it happened to me, I was attending a function on the 33rd floor Tuesday evening and I asked the bartender for a N.A. beer and he replied they did not have any, i said thats fine and got a coke, about 10 minuted later I was sat down with a group and the bartender found me and brought a bottle of N.A. Beer to me, WOW not only did he go have to go down to the gound level but he found me in a room with well over 100 guests, truely amazed me as i have a back ground in the hospitality business
February 13, 2014
Rated 4 out of 5 by Coco123456 No Upgrades
As a loyal SPG member, and a frequenter of the hotel every other week, I was disappointed to not receive any upgrades (as a platinum member) for a longer than average stay - 6 days. The hotel staff is very friendly, however, does not go out of their way to make you feel special.
February 17, 2014
Rated 3 out of 5 by Jack20 Not the best hotel you can stay in DAL
I haven't stayed at this property since my over 100 nights stay in 2012. I remember everything they used to do for their guests. Specifically, house car services. They used to drop off and pick up, but now only drop off. I needed a quick ride 2 minutes away from the hotel since I have my luggage and it's freezing cold outside. Nope, would not do it.
I get upgraded a lot at other SPG hotels quite often. This one seems to be in high demand so no upgrades.
The shower curtain is so short that it floods my open bathroom.
Just those details that make you feel annoyed....
February 7, 2014
Rated 3 out of 5 by Juvenal no water presure
I had no water presure also the ran out of hot water and faucet fell of the handle. I expect a great place for the price and this was not up to par. I would say i want my money back for the room. The one good thing I could say is the service was great.
February 14, 2014
Rated 5 out of 5 by Traveler975 Another great hotel
As usual, the beds were amazingly comfortable. The staff was very friendly and helpful. Concierge both recommended a restaurant and called to make reservations for us. There were always very attentive staff waiting to assist in getting car service/taxis. Room service was also very prompt and order was spot on (not to mention delicious!).
Only semi-negative comment about the W Dallas would be the exercise facility. Based on the descriptions on the website, I was expecting something a bit bigger with more machines. What they have is fine and the equipment is nice, but I was just expecting a bit more
January 30, 2014
Rated 4 out of 5 by PanickyJanicky Location can't be beat!
If you are attending anything at American Airlines a Center this is the place to stay!--right across the street!
Disappointed that there was no coffee maker in room.
February 10, 2014
Rated 4 out of 5 by Dal007 Fresh looking rooms
there was one night that my room was not serviced and I had to call the next day to ensure it would be refreshed. Not a big problem.
February 9, 2014
Rated 1 out of 5 by pearldoc Do not trust the W with your wedding!
My sister planned her dream wedding reception at the W, so I booked a room to stay the night. Room service botched my order but was corrected. I placed my tray outside of my room, only to see that it was still outside several hours later. The bigger atrocity was how my sister, the bride, and our guests were handled. She planned out her wedding reception with a specific budget, from which she and her fiance as well as my father could not stray. A contract was agreed upon with the coordinator. Many things were missing that night: only one bar was set up when two were promised; our food supply ran out an hour and a half into the night when we were told that hors d'oeuvres would be served slowly through the few hours we were there (I had to beg the substitute coordinator to bring out extra food to appease our guests). Worst of all, my sister was told that she would be alerted of our bar tab midway through the night; not only did that not happen, she was slapped with a bill triple what she was promised a week after the wedding reception. It tears me up that my sister cried that night and regretted her wedding night because the W deceived her. Please do not trust the W event coordinators to be forthcoming with a straight-forward contract and plan.
June 23, 2012
Rated 3 out of 5 by Tim409 A mixed bag...
Hotel facilities and staff are top notch. However, during the 6 night stay, the staff appeared to be stretched way too thin during the convention I was attending [even though the W was not an official hotel]. I had to call to have my room serviced several days, as the maids did not show up. My Federal Express and Faxes were never delivered, I had to investigate to get them several days later. My wake up call came two hours early. Other than that, service was friendly and reasonably good. The highlight was the fantastic corner suite, with awesome views.
May 14, 2013
Rated 4 out of 5 by IntlJetset Nice Hotel; Food Needs Improvement
Better than the typical W. I'd definitely stay here again. Room service options and quality needs improvement as does the food in the restaurant. A more personal touch would also be welcome.
February 7, 2014
Rated 4 out of 5 by Williams10 Exceptional Service - Front Desk & Valet
I travel every week for work, so it's safe to say that I've experienced a wide spectrum of customer service. When I see or experience something exceptional, I like to recognize it and make sure that the individual(s) get the appropriate feedback.
While staying at the W Dallas over the past 6 months, my colleague and I have gotten to know and appreciate Renee at the front desk and Gary in wheels (valet). They have gone out of their way to make us feel as though the hotel is our home away from home, which is a welcome thought for hotel visitors. Renee consistently engages in discussions about our weekend, always has a warm welcome/good morning, and does her best to make sure we're taken care of every week. Gary, on the other hand, always has the car ready, seat warmers started, and consistently engages in discussions about the day's weather and how we're doing. He is hands down one of the best valets I've had while traveling.
Thank you for a job well done!
February 4, 2014
Rated 5 out of 5 by Lindsey1010 Room 1001 on 11/3/13
Ty, Joe and Stan were amazing! Anything I needed and even things I didn't think about were completely handled and taken care of for me. They made my experience the best one ever! I will only come back to this hotel because of them and their amazing customer service. The beautiful hotel room didn't hurt either ;)
November 4, 2013
Rated 1 out of 5 by Tesla Bad experience
Rooms have tacky decor. Bathrooms have goofy contemporary design that is nonfunctional. Showers have no doors so you freeze unless you stay under water. Restaurants and bars are understaffed. They made us eat breakfast in the bar because they had rented out their only restaurant. It was probably about 50 degrees in the bar on the morning we ate there. Food was nothing spectacular. Everything was very expensive. One night stay was around $400. If this place wasn't across the street from the AA center, it would probably be out of business.
January 25, 2014
Rated 5 out of 5 by MollyG Comfort and luxury at the W--a stellar experience!
Our expectations were exceeded over and over again during our stay at the W Hotel Victory Park Dallas last weekend. Our spacious light-filled room with the best mattress ever, blissful massages in the spa that left us drunk with pleasure, and an outstanding dinner at Craft--one of the best fine dining experiences we've had in the world. Unique culinary perfection in an elegant but non-pretentious setting. We will long for our next getaway at the W--it was A-Z great!
March 14, 2012
Rated 4 out of 5 by LoisJ Very good stay
My husband & I stayed here for a long week-end in March of 2012. Since it is in the luxury collection, I was expecting something a little more luxurious. Since this hotel is in the middle of a downtown location, you have to expect construction. Bring a noise maker such as a fan or phone app (white noise) & you won't even notice it. Overall, we did enjoy our stay.
1.Location- middle of downtown within walking distance to restaurants, etc.
2. Charlie Palmer's bar- the decor & soundtrack made you feel like Frank (Sinatra) was there.
3. Room & lobby decor- beautiful & hip.
4. Staff was great. Especially driver- Bryce.
1. Bed- OK but not up to the usual Starwood standard.
2. Rooftop Pool- Really amazing looking on the web, pretty tiny in person.
3. Tell your patrons about your morning coffee service in the lobby!
March 28, 2012
Rated 3 out of 5 by AustinSPGmember2000 W Dallas not the same as it use to be
Very disappointed in my last visit to the W Dallas . I booked room on my SPG site on my smartphone- so my Platinum status and SPG number should have been clearly visible. When I arrived, I had not been upgraded or recognized as a Platinum member. When that got cleared, we were upgraded to what I would considered a standard room on the 15th floor. I was told that I would have to pay extra for a corner upgrade although I never have had to pay for an upgrade in my 14 years as an SPG member. When we got to the room, we noticed a used towel hanging on the back of the bathroom door. it just seems the level of service at the hotel has gone down and the attention to detail is not there. The restaurant has changed for the better and food was good. Wheels valet was good as well and they always opened the door for my girlfriend and I.
January 28, 2014
Rated 5 out of 5 by Robin One of the Best Hotels I stay at - Every Time
This could be in my top three favorite in the Starwoods Chain. Definitely my favorite W, The best,, friendliest, professional staff. I always feel welcome from the minute I valet my car to my room, the living room, the gym, craft, wired, the concierge, front dest. What coud I stay. Even the best suishi down the block This is as close as a feel to home but yet I feel on vacation when I am on business.. Bliss is great too,
You should not change a thing (perhaps the weather if possible) You have achieved perfection- as a platinum SPG member
December 8, 2011
Rated 5 out of 5 by GoodatBidness Above average W hotel
This is an above average W hotel with a few particularly strong points:
-- Excellent staff (attentive and on point -- none of the "model disease" that can occasionally affect other W hotels)
-- Nice rooms (excellent design, relatively up-to-date)
-- Excellent SPG status recognition (have gotten upgraded consistently)
-- Room service is tasty (although, like other W hotels, a bit pricey)
Only major concerns are:
-- The bed / bedding are quite poor for the level of hotel (really? duvet covers without anything inside them?), although it does not inhibit sleeping
-- While AC / heat performs strongly, it is a bit loud
-- Events at the American Airlines arena can occasionally make getting to the hotel difficult
Overall, would strongly recommend this hotel.
January 22, 2014
Rated 1 out of 5 by DallasWHater Horrible, Indifferent Service
horrible service; had to wait two hours for my room at check-in (arrive at check-in time), with no logical explanation provided for delay, other than that it can take up to an hour and half for a cleaning crew to clean a single room. Two out of three mornings I had no hot water in the shower or sink - despite notifying engineering. Shower has no door, so bathroom floods with water after every (cold) shower - had to use every towel provided to mop up the water. Two of my four room service meals had issues - one, they forgot to include milk for my granola, another they provided me with a visibly dirty spoon for my cereal which I noticed as soon as I touched it. Staff was consistently unapologetic and indifferent. Location very difficult to access, with tremendous traffic. Had to wait forever to be tended to in the restaurant, despite being the only guests in the entire place.
January 27, 2014
Rated 5 out of 5 by Klglcg What a wonderful weekend!
My daughter and I visited Dallas for the first time ever this past weekend. We were in town to attend the Enrique/JLo concert in honor of her graduation this past May. We had an awesome time, and the staff of the W hotel deserves much of the credit. From the quiet halls to the comfy beds, we thoroughly enjoyed our stay. Even more important than the accommodations was the personal attention that we received. Thank you, Joe, for the wonderful ride to and from West Village. Thank you, bellmen, your promptness and courtesy were so appreciated. We felt like royalty during this special weekend. Hope to return someday.
August 27, 2012