Rated 5 out of 5 by michaelmj80 my stay last weekend
I have been to this property many times and would probably go back in the future. Not many issues but, the pool area needs more umbrellas. Every time we visit the pool is the same problem, they never have enough umbrellas, I believe that they have a total of five which is not enough. Also security personnel at the pool is really uptight and I usually get treated with little respect by them. Always looking around and treating people like future shoplifters. Other than that no other issues that I can thinks of.
June 11, 2013
Rated 5 out of 5 by Richie W Hotel Scottsdale has great service and the staff makes each guest feel like they are #1.
The staff and their attention to detail make the stay at the W Scottsdale AMAZING. Sarah at the front desk goes out of her way to get to know each traveler and even wrote us a thank you for staying at the hotel.Sarah and Jillie are a great team. Each phone request is met with a can do attitude. This was my first W experience (B-day wknd) and the Scottsdale W made it memorable. We can't wait to go back to Scottsdale or stay at another W. Thanks, Scottsdale for making my b-day something to remember.
May 28, 2013
Rated 5 out of 5 by Marko54 My Stay At W Scottsdale
My stay was a wonderful experience. I look forward to visiting again soon.
May 31, 2013
Rated 5 out of 5 by Av8r Best in AZ
If you are the type of person who needs a review to convince you to stay here, your probably miserable and will find some way to complain. For everyone else, I got to say this place is awesome.
May 29, 2013
Rated 3 out of 5 by SMF426 too cool to be cool
the hotel is icy and not really welcoming
the limited outdoor space that is not in the sun, plus rooms with parking lot views make this a really weird Scottsdale choice.
the rooms are not good for business as the hookups for computers etc are not easy to access, the open bathroom areas unappealing and frankly just weird. As for the front desk folk, they are too cool themselves to be truly welcoming. I tried it twice and not sure I would go back,
February 3, 2012
Rated 2 out of 5 by gaberock Romantic Evening NOT achieved
My wife and I recently stayed there on the Saturday before Valentine's day. Understanding that pricing would be at a premium, I was okay with spending a little more based on what I understood to what I was looking for. I originally booked a spa suite, which had the advertised a spa soak tub, 1 of 2 things my wife and I wanted. When we checked in, we were given keys to a standard corner suite...which is not what we reserved. We called the front desk and explained our reservation and were immediately upgraded to the WOW suite, the largest on property. I asked if the tub was big enough for two and the front desk said yes. We moved to the room (even offered help with luggage, unnecessary but appreciated) and it was indeed huge. Kind of modern/Austin Powers, I'm sure it catered to the young/hip crowd. We walked into the bathroom and saw that it was huge...but the tub was not big enough for two, comfortably anyway. I get it that Jacuzzi/Whirlpools are a premium, but if a person asks if two can fit comfortably I would have expected an honest answer, especially for the price we paid regardless if we were upgraded.
Fast forward to dinner at Roku: really good but expect to pay premium prices. Again a place for the cool hip crowd, but I was under the impression from the hotel website that the dress code was a bit more upscale. That was quickly put to rest with the frat boy uniform for "nice" (untucked collared shirt, jeans, wearing a nice watch that dangles on the wrist like a bangle on a girl, and square toed shoes from the 1900s. But I digress).
We went back to the room to relax and were greeted by the room services I ordered: rose petals, champagne, and strawberries with chocolate. They were excellent, and my wife and I tried to take as good of a bath together as we could. The in-room stereo system worked well with my iPhone, so we relaxed. The music from the outside pool bar, which was NOT explained to us, started to get louder. We turned on the TV to wind down, which drowned out the noise from outside for a little while. To make this short(ish), here's were the problems started:
1. The "Blackout" option on the drapes system is a fat lie. Tons of ambient light from the pool bar and outside our windows crept in the room, I had to turn off all electronics to get it actually closer to black, and then realized it was impossible because the window that was above tub was letting in light and the modern bathroom had no door to close out the light. Bottom line is that there was too much light for a supposed premium room.
2. The bed was too soft. I know this is a preference, but if you like firm beds/pillows you will not like this bed at all. My wife said it was like sleeping on cotton candy.
3. The A/C system only shut off for about 10 minutes at a time. And when it was on for the other 15-20 minutes, imagine trying to sleep while the humming of a microwave is on. Not relaxing at all.
4. The WOW suite is also the handicapped-friendly room. Tons of room, of which they will try and sell you as a premium, seems unnecessary unless you were handicapped. For example, the rain shower and adjoining bathroom were huge, but the tub was small in comparison. Doesn't make sense until we looked at it from the handicapped point. If we got the spa suite like we wanted with the bigger tub as originally reserved, that would have been nicer.
5. The pool bar scene was happening until 2 in the morning. If that was explained to us when we moved, we would have requested a different room on the other side of the property.
6. Parking is $50 (per night?) for A GUEST OF THE HOTEL. That's just ludicrous.
Normally our treat to ourselves is to order room service, but because of the very poor sleeping conditions we just packed up and ate at Denny's instead. Bottom line is that my attempt at having a romantic getaway with a large tub and quality sleeping conditions (2 of 2 things we were looking for) sorely lacked at this hotel. If we were looking for a place to party and hang with our friends, this would be an awesome location. But a little information on the true nature of noise and light management in the rooms would have been nice. The staff was super friendly and seemed happy to assist us. But we couldn't ask them to keep things down, so there was no point in trying to bring this up. My wife and I rarely get to have these types of nights out, and I wish I would have looked for a resort instead which placed intimacy/light & sound management over the "social" ammenities. What we wanted to a great memory ended up being just a memory of poor planning and regret in not asking the questions important to us. If you're looking to party, this would be a great place in Scottsdale. But couples looking for romance between just the two of them should look elsewhere.
Room Tip: If offered a Wow Suite (#459), be aware that the room has a balcony that overlooks the pool bar and will be loud until 2AM. And that the "Blackout" option on the drapes is minimal at best, lots of ambient light in and out of the room.
February 13, 2012
Rated 1 out of 5 by jssf W HOTEL
If I had known that this hotel was PARTY CENTRAL to all of the locals, I would never have booked it.
The entire weekend was like being at a college break
with a very young crowd drunk and obnoxious.
I will never go here again.
My wife complained to staff several times and was told
they are aware of the environment.
Those in the hotel cannot enjoy the pool at all.
May 13, 2013
Rated 5 out of 5 by Dave9876 W Hotel Scottsdale
Great location, great hotel and most importantly great service! Best concierge service!
May 15, 2013