Rated 4 out of 5 by Dave33 Cool Place
Very nice hotel with a great view, only issue was we were told we were getting a better room than they gave us.
February 24, 2014
Rated 5 out of 5 by 52Mary This hotel is a business travelers dream.
The accomodations are very comfortable, clean, and logical. The view of Manhattan from my room was fantastic. The room service was prompt, delicious, and delivered hot and professionally.
February 5, 2014
Rated 5 out of 5 by mickey14 Great hotel-Great staff
from check in to check out-great.
February 4, 2014
Rated 5 out of 5 by ChicagoDanW surprising service
I called the front desk asking for the location of the nearest drug store. The directions were provided followed by:"we would be happy to go get whatever you need for you."
This level of helpfulness and service is seldom seen these days and very much appreciated.
February 20, 2014
Rated 1 out of 5 by grodgers30 Great views, not comfortable
This hotel has an amazing view of Manhattan and is very nice inside. That portion is what I expect from a SPG property.
However, unless you want to party, this is not the hotel for you. My wife and I stayed at this hotel for the weekend while in town on business (her first time in NYC) and we thought this would be a great place to stay. I was very wrong.
In the 2 days we stayed, the evenings were filled with yelling in the halls, unbelievably loud music (not sure if it was the club in the hotel or rooms next to us), multiple mistakes to our room service order and when we left our room around noon the first full day, we returned that evening to our room not being cleaned/serviced (around 6:30 PM). When adding all these pieces together, it is unacceptable.
I travel a lot and this was not what I expected or hoped for in a Starwood Property. I was very surprised.
I will say, however, I spoke to hotel management about all the issues and they tried to make up for it and I was appreciative of that. But, it didn't help our sleepless nights due to the music and noise. That was extremely frustrating.
My recommendation is unless you're looking for a place to party on the weekends and don't want to get much sleep, stay away from this place. There are MANY hotels that will gladly take care of us that like to have some rest.
February 17, 2014
Rated 3 out of 5 by TGBG Average Hotel; Mice in Lobby
Just returned from 1st stay at W Hoboken. Line at check-in met with additional but extremely slow staff. Stopped in lobby bar for drinks on first night & saw 2 mice in hallway off bar; notified staff, who didn't seem overly concerned--guessing it's not 1st time mice in lobby. Extremly slow service in restaurant at breakfast despite few diners present on 2 mornings we visited. Room service breakfast includes 22% fee & $5 delivery charge, making "breakfast included" rate not achievable unless you order juice & a bagel. Valet-only parking as expensive as Manhattan hotels. Location & views good. Gym adequate but too hot.
August 24, 2012
Rated 5 out of 5 by Andrewsrib We were WOWed
Had a great stay at the W Hoboken. Staff was friendly and so helpful. Location was great and we loved the atmosphere. I can't wait to stay there again. I would highly recommend this location.
February 11, 2014
Rated 5 out of 5 by NGLovesWHo Best service starwood hotel
By far, the best Starwood hotel in the entire chain. And I spend 100+ nights a year in Starwood hotels, The staff goes out of their way to help you. When I was there, I was sick and they made walgreens runs for me and checked in on me 2 times a day. Angela was a complete sweetheart and its such a delight to see her every time I am back. Anna (old GM) was great and has set a very high bar for other hotels! The new Pedro is also keeping up the service levels! Sometimes, I stay here even if I am traveling to the city!!
February 5, 2014
Rated 5 out of 5 by JJ07 Fantastic Hotel
I had a fabulous stay in all aspects of our visit. The service, room and food were fantastic. I would recommend the hotel for business and leisure travel.
February 11, 2014
Rated 5 out of 5 by tvtech60 retreat from work
W Hoboken was the perfect surprise while working at "the big game". Client moved me from Manhattan to be closer to stadium. Their original intent was another hotel up the river but rooms weren't available (darn the luck). I asked for an upper floor , quiet room and got exactly that. The staff was cordial and met or exceeded every request. This was the perfect place to recharge during a hectic three days. I will request this hotel again when in the NJ-NYC area.
February 4, 2014
Rated 5 out of 5 by Fatbully Awesome SPG hotel rarely seen in the NYC metro area!
I don't usually write any hotel review except when I'm really impressed. And this is definitely one of the hotels that made a good impression. Starting from the friendly door men to the lovely and helpful check-in lady (Ashley), everyone I encountered was nice and they actually smiled at the guests (unlike most of the SPG hotels I stayed in the NYC area). I genuinely felt welcomed right at the time I stepped in the hotel. I got upgraded to a fantastic suite as a platinum guest. The hotel manager also sent in some snack and bottle of water as an amenity for platinum guests. As mentioned by many reviewers before, the view of the Manhattan skyline from the balcony and bedroom is breathtaking. I had just one little complaint at this hotel. I went out to celebrate with my high school friends for the 20th anniversary reunion. When I got back to the hotel at 2am and was ready to get some sleep, I didn't realize that the night club downstairs was so loud that one can clearly hear the dance music on my floor (5th floor). I called downstairs and was told that the night club closes at 3am but they would tell the security guards to let the club know to see if they could turn down the music a bit. I was really tired and felt asleep soon after (didn't know if they actually turned down the noise level). When I woke up in the morning, I got an email from the W Talent team apologizing for the inconvenience regarding the noise. They assured me this is not typical at the W Hoboken and they credited some SPG points to my SPG account as a token. I really appreciate how they take care of their loyal guests and they definitely go beyond and above to please the platinum guests here. This is my first visit to this hotel as I used to stay at the SPG hotels in midtown every time when I come to NYC. But I definitely will skip all midtown hotels from now on and come back to this hotel next time when I visit NYC!
February 9, 2014
Rated 3 out of 5 by KitchenSink My stay at the Hoboken, W hotel
Our stay started out just great, food was good from the hotel, staff very nice, room excellent. By the fourth nite we found ANTS, yes I said Ants, all over the bathroom floor. They upgraded our room and gave me 15,000 starpoints. The next day we were checking out, as we took our showers we realized the water wasn't draining properly; again I reported it. There is absolutely no excuse for a shower drain not to be draining properly; doesn't housekeeping notice that? I felt the universe was telling me it was time to go home so we did.
August 25, 2012
Rated 5 out of 5 by MichelleNJ W Hoboken is AMAZING
I have stayed at this property over 100 times since it was first built about 5 years ago. It is beautiful, comfortable and the staff kill themselves to ensure your happiness. I have never stayed at a better hotel and I am a frequent business and pleasure traveler. The Director of Operations--Breandan Gallagher--went out of his way to contact me leading up to my stay last week and to make sure I had everything I need. He clearly is leading the staff well, as is evidenced by the additional feedback I provided him mid-stay in the following email: Jan 30 at 9:56 PM
Just one additional note of praise/thanks: I ran into Karim--who helped me with my bags last night--in the elevator. We chatted; he was delivering chocolate dipped strawberries and champagne to a guest. I expressed my envy. After I finished my room service dinner, there was a knock at my door. It was Karim, delivering a couple of chocolate dipped strawberries, a thank you note and a glass of champagne to thank me on behalf of the Welcome Office.
February 2, 2014
Rated 3 out of 5 by PETIE341 OVERPRICED
Although check-in service was extremely hospitable, I was not impressed by the overall experience. The restaurant and downstairs bar were nothing special. For the price charged, I could have stayed in Manhattan for less. I was awoken by construction workers next door and was not able to open my curtains to view the limited skyline as the workers were staring at my guest and I
January 31, 2014
Rated 5 out of 5 by Virgoaqua Outstanding Experience!
My partner and I spent this past weekend at the W Hoboken and we were just blown away by the warm and wonderful hospitality with which we were greeted and treated throughout our stay! The hotel has great features and the location, with a magnificent view of Manhattan, could not have been better for our "getaway". Great amenities and the staff was extremely professional, efficient and warm!
I took advantage of a massage at Bliss (which is right there!) and this completed a fantastic and outstanding experience! Like being in heaven!! We will definitely want to go back and recommend it highly to any avid traveler.
October 23, 2013
Rated 5 out of 5 by Vincos My Favorite NYC Area W
An ABSOLUTE WOW! I had never been to Hoboken and only booked to experience the spectacular view of Manhattan and the new WTC that I had read about. We were not disappointed - in fact, the proximity of the water shuttle to Chelsea and the totally hip vibe of the surrounding neighborhood makes this a really interesting alternative to staying in the city. The Platinum upgrade was to a drop-dead gorgeous suite with two bathrooms and every possible W amenity. We opted to take the complimentary breakfast and it was a full a la carte selection served on the atmospheric outdoor terrace of the Tuscan steakhouse restaurant. We loved starting the day with Eggs Benedict, a pleasant server and a view of Manhattan and the river. The staff were across the board young, hip and attractive. The gym is great and truly state-of-the-art.
September 23, 2012
Rated 3 out of 5 by mjc1234 Nice place
Decent enough hotel. Best part was the view. Everything else only okay. Restaurant service terrible. Service were very slow, servers didn't know menu, prices, etc. Hostess was rude as well. Nightclub was only accessible to hotel guests by waiting in line OUTSIDE ! Doubt I'll ever stay there again.
May 24, 2012
Rated 2 out of 5 by roni Very overpriced!
I used starpoints to pay for this hotel and I really feel it was overpriced. The room i stayed in was pretty small. The refrigerator area was very dirty. The manager was not very helpful in fulfilling my request for a room upgrade as a Gold Preffered member.
August 13, 2012
Rated 5 out of 5 by TristaAndDavid Wow!
We stayed at this W for the first time and the experience was excellent! The staff were great, the location was excellent and the value for the money we spent was very high.
This will now be our "go to" hotel when going to the New York City area.
September 17, 2012
Rated 5 out of 5 by JoeCenti Great Stay
I'd like to expecially thank Ashley who made our checkin as amazing as possible and was able to get us a table at zylo without a reservation. The hospitality put forth in this hotel is the reason I'll always come back.
January 27, 2014
Rated 5 out of 5 by Santtu Great hotel
We came to the hotel being very tired,last night at Manhattan had been awful. The service at reception was exellent thaks to Jon. We got a very nice room with a perfect view and enjoyed the whole stay a lot.Food in the restaurant was very good
September 15, 2012
Rated 5 out of 5 by David4C Staff
The greeting of the staff was great and friendly
January 28, 2014
Rated 5 out of 5 by MarkTexNYC Heaven comes to New Jersey
A true ambassador to what the W brand really is, the W Hoboken is a jewel and often has rates that will save you some dough when in NYC. I highly recommend staying here if you're ok with taking a quick train under the river.
I don't know what I did to get so lucky... Wait, I do know! I used one of my handy-dandy Suite Night Awards and got upgraded to the --- wait for it -- Extreme WOW. Neither Extreme, nor WOW, even in combination, due this 17th floor paradise justice. Never before have I experience such refined luxury and exceptional, classy taste. Two huge bedrooms, two and a half baths, two balconies, sweeting views, sound system throughout the suite. WOW. Wow, y'all, WOW! Based on the style of this room, I'd guess all the rest of great, too.
The Living Room here is a step up from most Ws. The restaurant is great, room service is fast. Whatever/Whenever is reliable.
PATH train is about a 5-8 minute walk from the hotel. Takes you to a few places in Manhattan.
Fri and Sat night turn into a bit of a Jersey Shore in-real-life club night....but you can get away from that it you want.
June 3, 2012
Rated 4 out of 5 by RRRRRRRRRRRRRRRRR Hoboken
I have been staying at the W Hoboken for a number of years now when I visit Hoboken with work. For the first time, I felt that the hotel bedrooms (maybe it was just mine) are starting to feel tired. I was in room 517. The carpet was badly stained/dirty marks. There was a makeup hand print on the bath and so I felt the room could have been cleaner and the floor in the bathroom should have been washed before I checked in. I really rate this hotel but this visit I was just slightly less impressed.
January 16, 2014
Rated 4 out of 5 by Barry003 Just don't ask for a taxi
I think the Whatever/Whenever needs an * at the W Hoboken. If you ask for a taxi, they tell you to walk four blocks to the train station. hmmmm... whatever.
January 23, 2014
Rated 5 out of 5 by Eliza64 Loved the hotel
My daughter who recently moved to Hoboken raved about the hotel so I stayed there when I visited her recently. It lived up to our expectations and then some. From the moment I got there, which was later than expected everyone, from the young man who parked my car and took my bags, to the young woman who checked me in, and the restaurant we ate at that night in the hotel until we left and I discovered I had no toothpaste everyone responded cheerfully and helpfully and made me feel great. The room was SPECTACULAR. When I asked if it could be upgraded to a Manhattan view, which was awesome, they did so at no extra cost . It was so close to the train that goes into Manhattan as well. THANK YOU THANK YOU THANK YOU!
January 5, 2014
Rated 2 out of 5 by Sadyhawke Terrible stay
We were on the 4th floor and were able to hear the music blaring late at night from the hotel's bar. As I was travelling with my mother, this was very disappointing. We called once, but I guess it is unrealistic for the hotel bar to "turn their music off." The room also had a funny smell as if another worse smell (possibly cigarette smoke) was present prior to our stay and now an attempt was being made to cover it up by using some repulsive cleanser. And the Ipod dock didn't work. So overall--the fantastic view of the skyline just wasn't enough for us. Won't stay here again.
July 24, 2012
Rated 5 out of 5 by hwlim Nice break day for me
I sincerely appreciate W Hoboken's kind hospitality.
This was my very late winter break,
and I and my wife enjoyed the stay very much.
All the staff that we met were very kind and helpful.
We'd like to have an opportunity to stay in W Hoboken in near future.
January 21, 2014
Rated 3 out of 5 by Jake804 Supervisor
Had trouble with my keys not working
Long wait at front desk checking in
January 23, 2014
Rated 5 out of 5 by JetSetJul Exceptional experience
The W Hoboken staff was committed to ensuring that my stay was pleasant and memorable. I received an upgrade to a corner suite and it was incredible. The view of NYC from my room was breathtaking. People who stay in NYC can't see NYC from their hotel. I could see the entire island of Manhattan. The room was extremely clean and quiet. Even though there was construction on the lot next to me, I couldn't hear anything in my room. The trip to NYC from the W Hoboken is easy. 4 Blocks to the PATH train and then a hop, skip and a jump to the city. This is a great alternative to the craziness of staying in NYC or to appreciate the little gem that is Hoboken.
December 9, 2013