Rated 3 out of 5 by mrmrsgood Noisy Party/Thin Walls
Hotel was conveniently located and was perfect until the evening. The room next to ours seemed to be hosting a very loud party, and though the front desk was helpful and sympathetic (they sent security up) once the bar closed downstairs the party moved back upstairs. We have two small children and they got little sleep that night. I do not believe this is such a family friendly hotel. If i was single and twenty years younger I would definitely recommend it.
August 3, 2015
Rated 4 out of 5 by Reviewer123456 Wifi problems
The wifi did not work, which caused problems for doing work at the hotel.
July 9, 2015
Rated 5 out of 5 by CheGal Extraordinary service
I have always used the W hotel for my business travel and been very impressed. On this stay, my family joined me and the service was above and beyond the expected - from the little details (i.e. moving 10 pieces of luggage with a smile) to the unexpected emergency (i.e. extremely supportive on a late night medical emergency with my son).
I've been traveling for work for the last 15 years, and I can truly say that this level of service was outstanding - kudos to Jeff (GM) and all his team.
This W hotel is now my go-to-place for business and family related travels.
June 13, 2015
Rated 4 out of 5 by TravelinKen Nice Hotel in the Theater District
This was my first stay at the W Boston and I was in the hotel for 2 nights. For a W hotel this doesn’t seem as large as others and I enjoyed that. The lobby is open concept so you immediately see the hotel bar and lounge area and reception when you enter the hotel.
I didn’t have much time to explore the area as I was in town for a conference at the Convention Center which is only a short ride away.
The bed was comfortable and the room was well maintained. There didn’t seem to be cabs standing by outside the hotel so I used Uber when I needed one but I’m sure the staff would have called one if I had requested it.
The room service was quite good and I was pleased. There are limited options but since I was only there two nights I was able to find items to enjoy. The staff I interacted with were all pleasant. I would recommend this hotel and stay here if in the area again.
June 11, 2015
Rated 2 out of 5 by TiredInBoston Not meeting the hype
Stayed for three nights. The location is nice due to nearby restaurants BUT IS ALSO PROBLEMATIC in that there is a lot of street noise. When the theaters let out around midnight, there is a steady stream of pedestrian noise, car horns, etc. until 2:30am each night. Quite a problem for those who have a room facing Stuart street. Beyond this, I was very surprised that the room had no coffee maker. When inquiring about this, I was told one would be delivered that day. It never arrived. One night, after I had gone to bed early around 9:00 due to an exhausting day, I was woken up by banging on the door (which I ignored) followed by a phone call from housekeeping about something I ordered. I had not ordered anything, they had the wrong room.
May 17, 2015
Rated 5 out of 5 by Landrover Wonderful Staff and Property W Boston
I just spent a couple of wonderful nights at the W Boston. I have to say that from pre-arrival to departure the staff at this property was outstanding. Every single employee was professional and went out of their way to make me feel like a more than valued guest.
I had one concern based from on-line reviews of the property that the noise level in the hotel might be an issue. I am happy to say that there was no issue whatsoever with noise during my stay despite being there on a Friday and Saturday party night. This property is no more noisy than any large city hotel, and the sound insulation is more than adequate in the rooms.
Thank you for a wonderful stay, I look forward to a return visit.
April 23, 2015
Rated 5 out of 5 by EBBoston2014 Happy 9th Anniversary
We arrived from MN tired and excited to spend the weekend together in the city in which we met. When we got to the hotel, the reservation I thought I had wasn't valid as there was a problem with my card. The website had the old number and not the new one. That didn't stop the manager from doing everything he could to make sure we'd be staying here. We were treated great. The room was perfect and Delroy, the manager, was amazing in how he handle the problem with our reservation. I'd wouldn't stay anywhere else in Boston, It's right on the edge of Chinatown and the Theatre district so it was near everything and perfectly relaxing. Some people complain about the city noise but once you got use to it, you wonder how or why anyone would sleep without it. I just want to make sure I'm clear about this, the staff was great. They made sure everything was perfect, from the Valet to Delroy, they were absolutely amazing.
April 21, 2015
Rated 1 out of 5 by mher77 Worst W I was hosted until today
Avoid this Hotel W if you want to have your expectations attended.
As preferred customer (SPG Member) I was expecting more, including cause this is not first the W Hotel that I was
Take care regarding:
Bed Size as promised is not the same.
Black out is not good
Amenities replenishment with delay
Breakfast don't worth (expensive and with few options)
April 12, 2015
Rated 5 out of 5 by JamieY A wonderful quick escape
We were heading to the TD Garden to see Garth Brooks on Saturday night. I didn't want to deal with the traffic getting in and out of the city for the show, so we decided to look for a Starwood property near the Garden. I'm so glad we selected the W Boston.
Alex emailed us before our arrival to see if we had any requests. I asked for early check in (which they were able to accommodate) and advice about how to get to the Garden during the anticipate snow storm. He promptly replied with several options for transit.
On check in, we were given an upgraded room (it was my birthday), and later that afternoon a lovely gift from the hotel arrived in our room. We were treated fabulously by each and every employee we met along the way.
This hotel is in the heart of a club area, so it was loud and crowded outside the hotel that night. They had great security at the door to keep drunk clubbers at bay, and I felt like our suite (6th floor) was far enough from the noise that it didn't bother us a bit.
We have stayed at many Starwood properties over the years, and the staff at this hotel were exemplary. I would highly recommend this hotel for anyone who needs to be downtown!
(4 minute walk to Boston Common/Public Garden, 8 minute walk to Newbury Street, 20 minute walk to the TD Garden, 3 minute walk to the Green line, restaurants everywhere!)
January 26, 2015
Rated 1 out of 5 by Nick177 Worse than expected; indifferent staff
I stayed at W Boston from Jan 2nd to Jan 5th 2015 for a conference. There were many problems:
1. Fire alarm went off for no reason for about 10 min at 4:30am
2. Questionable cleanliness: There were dirty clothes from a previous guest that somehow the cleaning staff had not noticed.
3. Loud party next door until at least 11pm.
4. Limited options for room service dining, the restaurant/bar was the same - what I ended up with was substandard pub food.
To add insult to injury, all the staff did was to slip a note 'IF there were problems come to discuss it with the manager...'
Going forward, when traveling for business, I will be using W Hotels only as a last resort.
January 9, 2015
Rated 5 out of 5 by MikeyMo Very nice
From curb to check in to cocktails at the lounge everything was great. Bartender who make our drinks was very knowledgeable and Adam made a great dinner recommendation. Perfect stay.
January 4, 2015
Rated 5 out of 5 by tboston79 Great location and great service
The W Boston hotel is a great pick if you are visiting Boston. Great price, very clean safe hotel. It is near the T subway and Chinatown and the theatre district and shopping. I will definitely come back.
December 10, 2014
Rated 4 out of 5 by RGVee Great Boston Stay
Well done, clean and just the right amount of "edge"
December 4, 2014
Rated 5 out of 5 by Lia123 Nice stay at W hotel
The hotel locates at back bay, it is convenient for shopping and food. And it is near Boston Common, so I could start my freedom trail from here. The much cheerful thing was the staff's service, they were so kindly and polite. This was a wonderful stay for myself.
December 2, 2014
Rated 1 out of 5 by Muller85 An Absolute Disappointment
I thought I would splurge a bit and try one one of Starwood's luxury brands, and after a lot of looking around I had decided that the W would be an interesting try. I can't say that's a choice I'll ever repeat. I arrived late at night, exhausted from a car drive in from upstate New York, and went to check-in. My card was rejected. Immediately I felt a great deal of duress that something had gone awry with my bank account, and was unsure of what to do. The front desk representative was neither helpful or empathetic, which made an already stressful situation even more frustrating, not to mention how embarrassing it was to look like this in front of the friends I was traveling with. With no progress made, I dragged my bags away from the counter and called my personal banker to see what the problem was. He said that everything was perfectly in order for the transaction, but the account had frozen most likely because the card wasn't swiped correctly. At this point I was ready to boil over due to the fact that a luxury-brand hotel couldn't properly process a credit card, but I calmly returned to the desk to check-in, now being assisted by a different representative. None of the employees seemed to wear name tags, which I find odd. Regardless, the transaction continued as normal. As we were wrapping up, I noticed he didn't make any mention of incidentals, which came off as extremely shady, this would only be the second hotel in my entire life where I had to ask. $50 a night is no small sum. I damn well shouldn't have to inquire about the status of my own money. I don't recall any mention of my SPG status either. Even for the rest of my trip, I felt quite uncomfortable going to front desk being as the representatives all seemed not so much as rude, but just very detached, hardly welcoming or hospitable. The doormen were extremely rude. The housemaids however, were all extremely friendly and accommodating, so bravo to their commendable service. The room was wonderful, modern, and very comfortable. However, the noise from the clubs and traffic below was worse than I had anticipated. Even from the very top floor (a request which they DID help accommodate) it was still practically impossible to fall asleep before 2-3AM, a flaw which makes this property even less desirable. The gym amenities seemed pretty up to standards, although I was rather peeved to find the fruit provided in gym was not so "fresh", developing a thin, sticky, rot which made me highly question the thoroughness of the hotel's upkeep if they missed something so simple as fruit. Ultimately, I left Boston very grey with such a poor experience. I don't think I'll be giving W Hotels my business ever again, and certainly, will be giving even second thoughts to reserving with other Starwood brands as well.
December 1, 2014
Rated 5 out of 5 by Rtjs Awesome Staff
Everyone was very friendly and helpful, from the valet, check in and housekeeping. I mentioned it was my husbands birthday, shortly after we were in our room one of the valet staff brought cupcakes and a birthday card signed by all the staff at the front desk and valet.. While getting some ice I asked a housekeeper for a shower cap, she did not have one, but made sure one was delivered minutes later. Great place and convenient place to stay after a show at the Wilbur!
November 30, 2014
Rated 5 out of 5 by Spiritark Top notch service
I was here in May together with my wife as part of our honeymoon. Guillermo was exceptional in making our stay amazing with a bump to the Extreme Wow Suite, and was very proactive in ensuring we had a good time in Boston. The view was amazing, and the location of the hotel is just a couple blocks from the T station. Very convenient. Top notch service is what keeps people coming back, so thank you Guillermo.
November 29, 2014
Rated 1 out of 5 by jones1225 Hotel was loud at night.
we stayed at WBoston and found the rooms to be very noisy, on Saturday night the night club in the hotel had LOUD music playing way into the morning; not allowing those at the hotel to get sleep. I was not the only person complaining - I heard several patrons on the elevator ride with the same complaint.
The night previously, there was a loud alarm that continue to go off from 3:00 - 4:00 a.m., several calls were made to the hotel management, but it took them more than an hour to reslove. We were compensated with a $100 credit and breakfast which was nice, but it was too little too late.
November 20, 2014
Rated 3 out of 5 by PeterBusiness Noisy
Although the Hotel itself is terrific,and it and staff represent the W brand very well, the quality of sleep is something to be desired. Since the hotel is on a busy corner, where there are many bars and late night activities, there were horns blaring, police sirens, and very loud consumer traffic out on the street until well after the bars closed. It did not get quiet until well past 2:30 am. If you are planning to bring children or need a good nights sleep, a request of a room farther away from the street side would be advisable.
November 19, 2014
Rated 3 out of 5 by shannen2000 A little disappointed
I was a little disappointed with the check in service at the hotel. Check-in is clearly stated to be at 3:00PM we arrived at 3:15 and was told that our room was not yet ready (not surprising, this happens quite often) however, we were directed to wait at the bar and we would be called on our cell when the room was ready. We didn't get that call until 4:25! It wasn't until after I showed disappoinment to the manager when we finally were able to get the key to our room that we were offered a free breakfast for our wait. I don't mean to sound ungreatful for the eggs but being an hour and a half late to check in made us miss our dinner before the show we were seeing.
November 10, 2014
Rated 5 out of 5 by BobJerseyShore Excellent Staff & Accommodations
Staff service and friendliness is the best in the industry.
November 10, 2014
Rated 5 out of 5 by Gabriel1 The staff are excellent
I found the staff to be very friendly and helpful. They were very responsive to all my requests.
November 5, 2014
Rated 4 out of 5 by savvygirl Great Location
This hotel is a great location in the city with many options for restaurants and exploring plus the bar/lounge area is a nice and cozy. The staff was super friendly and professional. The beds are super comfortable and I loved all the bathroom products from Bliss. If you are in a room facing Stuart Street it can get pretty noisy at night with sirens and traffic, but overall I would definitely book this hotel again.
November 4, 2014
Rated 5 out of 5 by mgflkk great location, very clean
Staff was excellent in a great location within walking distance to everything
October 28, 2014
Rated 5 out of 5 by Benny1950 This hotel is in a great location
The hotel is very nice and the rooms spacious and comfortable. However, what impressed me the most was the staff. I found them exceptionally courteous and responsive to our needs. I was very impressed with them.
October 28, 2014
Rated 3 out of 5 by 8andy Good location / mix service
location close to T - very nice - the door person was not responsive in opening door ~ every customer was opening their own door !
tough weather ~ hotel ran out of raincoats / umbrellas! soaked!
room was great ....
October 25, 2014
Rated 5 out of 5 by Mikey66 Loved my room
Our room was Fabulous! We just loved the spacious feel, large windows, the Contemporary style furniture and the granite bar. The bar was well stocked and very inviting along with all the snacks available in the room. It was our Anniversary and it was a great time. We were treated very Special.
October 20, 2014
Rated 3 out of 5 by pack27 Noisy, cold
The room we were given had an adjoining room so I was woken up by their noise and heard them every am and pm. The room had the fan blowing cold air right over the bed so it was either hot (fan off) or freezing (fan on). I had to ask for a coffee maker which for the prices charged, should be in every room! The price is very high and the bed was nothing special at all. The gym was nice but way too hot. It never got below 72 which, if you're doing cardio workouts, is super hot.
Bottom line, would never return.
October 16, 2014
Rated 2 out of 5 by Manju This hotel has great possibilities.
Sadly disappointed with overall stay.
However, Joal is a standout! He would make an excellent manager.
Housekeeping services were a disaster. The noise level and goings on in the hallway and in rooms within close proximity to ours (until after 2 am) were intolerable! We phoned security twice.
The chef, a very accommodating and pleasant chap said he would run over to 7/11 to purchase some tuna fish to prepare a sandwich for us!?!
Unable to change my nickname and date of check in and reason for staying on this form.
Dining table left in hallway for hours.
We certainly hope that management will address these issues and others. With the right staff, direction, and level of maturity, the hotel has much potential. We would like to return and be able to leave with much more positive comments. Everyone needs the
opportunity to prove themselves. We will return for my next hospital visit in two weeks. We hope we will be able to write a glowing review.
October 4, 2014
Rated 3 out of 5 by CCfuller Party Hotel
Very disappointed in the W at this location. Quite a few clubs in the area nearby and the W lounge was very busy in the evenings especially on the weekends. Definitely a party hotel. The king bed we had was very uncomfortable, we complained to management but it did not help. I would not stay there again.
September 30, 2014