W Atlanta - Downtown

  • 45 Ivan Allen Jr. Boulevard
  • Atlanta,
  • Georgia
  • 30308
  • United States
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 4.1 out of 5 by 223 reviewers.
Rated 2 out of 5 by They did not follow through. Overall the hotel is very unique in decor and updated. However, I purchased the romance package and called several times to make sure that they were prepared for our stay and could do everything at our turn down. They put notes in and assured me however, when we returned from dinner, nothing was done. When we went to the bar to get a drink downstairs I let someone know and they went up and did it while we were at the bar but for the price you pay the service was not good. June 24, 2014
Rated 4 out of 5 by Great Property in Atlanta I really enjoyed my stay at ths hotel. It is well decorated, in close proximity to tourist attractions, and boasts a wonderful steak house on site. My room was clean, stylish, and very comfortable. During my stay, I ate at the restaurant and ordered room service. Both were good experiences and the food was delicious. I definitely recommend staying at this property. One thing to note is that it only has valet parking. June 24, 2014
Rated 3 out of 5 by Over Priced - Under Impressed We had a decent experience but felt that for the amount we paid for our room, we should have gotten a lot more ammenities than they offer. We had to pay for Wifi, who still charges for Wifi? The breakfast selection was way over priced. I get it that the hotel is trying to be upscale but there is no need to charge $9 for yogurt! Overall, I feel under impressed. The valet was a nightmare! June 23, 2014
Rated 3 out of 5 by Great staff, poor rooms This hotel has excellent staff and the food was fantastic! However, the overall experience was let down by the room decor which was too dark (almost dingy). Even with all the lights on it was too dark to read or work comfortably. June 24, 2014
Rated 5 out of 5 by Amazing Team ... Wonderful Experience First and foremost i must thank Pablo-Andres & Nicole We could not have been happier with the room we chose (Cool Corner Room) and the excellent service of the staff. I don't feel this is a hotel for children and if you cannot handle mixing in the the younger professional crowd it might not be for you. The room was very modern and the theme of the hotel was carried throughout. The only fault i had with my experience was the valet. It's as if you don't exist when you arrive but after getting over that nothing could have ruined my stay. The pool party was a great experience. All requests and issues were handled with great urgency. Again Pablo & Nicole made this the best and most memorable hotel experience for my wife. This was all for her and one big surprise and without their help none of it would have been possible. June 20, 2014
Rated 4 out of 5 by great customer service the expereince was overall great June 23, 2014
Rated 3 out of 5 by Tough time getting in/out of the driveway I was there for 3 nights from 10/13 to 10/16. Rooms are comfortable and clean with lots of cool, eclectic W features and a great bed. Pretty good gym. Mediocre restaurant, but there are tons of places within 5 minutes walk. Service? Well, I think they were having an off week--had to call twice to get my laundry picked up, 1 1/2 hours to get my room service, inattentive staff at breakfast. The street in front of the W is practically the freeway on-ramp and it really backs up at rush hour. It took all of 20 minutes to get into/out of the driveway to the hotel--a bit frustrating after a long flight. I guess if you want predictability, stay at the Westin. But, for a chain place, the W makes you feel like you've been somewhere. Despite the service falldowns, I will definitely give this place another shot when I go back to Atlanta. October 28, 2011
Rated 2 out of 5 by This hotel way below to be great! I was very dissapointed about this hotel. For this rate nothing was provided in the room (such as coffee maker, coffee, tea, slippers & other little things). Pillows very uncomfortable, bad is everage. Curtains for the shower broken. Window view was terrible, I would say no view because it was the wall of other building. No bright light in room, if you really need to find something you have a problem. Stuff at the entrance needs to be trained to speak without sarcasm if this hotel wants to be the level they try to advertise. I could continue with this list, but I think this is enough. I will not stay at this hotel again and I do not reccomend other people to stay at this hotel. March 19, 2012
Rated 4 out of 5 by Pool closed at 7? I took my wife to celebrate her birthday on Saturday, and one of the things we were both looking forward to was the opportunity to swim and enjoy some drinks at the wetbar after having dinner. It started raining during dinner, and while the rain lasted for a good 15 minutes, it was not forecast to continue through the evening. We finished dinner at 7 and went up to the pool to see that it was being closed. We were escorted out of the pool area by an attendant and told that the pool was being closed, even though at check-in we were told it was a 24-7 pool. We then decided to try and get some spa treatments for my wife, but there was no one in the spa area even though the doors were open. Overall, I would call this hotel visit a fail just for the lack of amenities being available. It's just a good thing we got a good night's sleep after being disappointed. June 2, 2014
Rated 5 out of 5 by Beautifully aesthetics & amazing views W Downtown has the best decor of all the W properties in Metro Atlanta. Centrally located with easy access to the expressway and within walking distance to Downtown sights, this hotel exudes inspiration with modernized art. From the very moment you walk in the door, the hotel seduces the senses. The interior design of the living room, though great, is enhanced by views from the rooms which add to the experience; where one can watch the background transform as the sun rises and sets. Gardner-Mathews Travel Concierge (GMTC) highly recommends this property to visitors of Atlanta as well as local residents seeking a lavish get-a-way. February 25, 2014
Rated 4 out of 5 by The spa was wonderful You need to improve your lighting in your bathrooms and bedrooms it was hard for us to see to apply makeup June 5, 2014
Rated 5 out of 5 by OUTSTANDING in Adversity I can only say good things about the entire staff for totally stepping up during the most recent snowstorm in Atlanta that left the hotel short of help and supplies. A truly great effort by Vicki the Food & Catering Mgr who took it upon herself to work the lounge and make sure all guests were satisfied. I'd also like to commend the restaurant staff who personally took their own vehicles to get milk, eggs, and bread to keep things going. A great effort by all and I sure hope the W recognizes this and rewards you for going over & above the cal of duty in the face of adversity. Thanks for a pleasant and fun experience during the chaos!! January 30, 2014
Rated 5 out of 5 by WOW! Great experience. Very nice rooms! Highly recommeneded. May 6, 2014
Rated 3 out of 5 by Hotel staff is horrible!!!!!!! My company held a 3 day meeting in the hotel Oct 2013 booking both meeting rooms and suites for each of our employees. We were rudely lectured by the staff on EACH day SCOLDING us for consuming snacks in the meeting room (which included individual pkg of M&M's, nuts, and protein bars. ARE WE CHILDREN!?!?!?! Someone should have warned us that we were booking rooms at a museum instead of a hotel b/c evidently no one is allowed to eat on the property except in their restaurant BLT, lobby bar, and in-room mini bar. What a joke!!! Staff in hotel lobby upon check-out were short & rude as well despite complaining to manager. There was ABSOLUTELY NO CUSTOMER SERVICE!!! Thank goodness for competition and the ability to CHOOSE where you spend your money. I will NOT return to this hotel!! October 18, 2013
Rated 5 out of 5 by Fells like your coming home I travel often and stay in Starwood hotels when possible. This hotel has absolutely blown me away with their outstanding customer service. I have stayed in almost every property in Atlanta and have selected this hotel as my base of operations when I'm in town. All of the staff from the valet to the cleaning crew are friendly and professional. In particular Jason the evening manager has gone out of his way to ensure all of my request are met. It truly fells as if I'm coming home. December 4, 2013
Rated 4 out of 5 by beautiful hotel, but................ i made reservations online, when I went to check in they wouldn't accept my card saying my name wasnt on the card. I told them my bank of america had been had been replaced , due to the fact that I recently lost my card and they gave me a temporary. she said the card had to match the card that I made reservations with. I asked her, how can you match up the card when you wont accept it w/out my name on it. i told her when I made the reservations, the transaction posted. the young lady said it was company policy. I told her other hotels didnt have a problem with it, and since it's company policy, show me where it says that in your handbook. She looked surprised, that I actually asked to see her company's handbook and to show me that particular policy. She just called the manager. I requested a room on a high floor, since it was my bday. I requested it online and with a reservationist. I even called the front desk and requested it. If i put my request in early and in writing, I dont understand why it couldn't be done. Theres no first come first serve basis (i was told)....Iwouldn't have stayed if i knew i would be on lower floor. wont be back June 2, 2014
Rated 5 out of 5 by The W I recently stayed at the W in downtown Atlanta. It was my first time visiting Atlanta and a W property. Upon check in, I was unhappy with the room that was assigned to me. The manager, Allen, quickly changed me into a lovely "cool corner room" with a wonderful view of downtown Atlanta. I thoroughly enjoyed the property and the amenities provided and took full advantage of the restaurant and room service but mostly I was impressed and thankful for the quick response of Allen and the management team enabling our stay to be truly enjoyable. I will certainly be back. May 20, 2014
Rated 2 out of 5 by This hotel needs work 1. The "Acura Experience" said they were coming to pick us up TWICE and never showed up. 2. When our rooms were cleaned, all they did was make the bed. They did not even throw away the trash, or give us fresh towels/bathroom utilities. January 5, 2012
Rated 3 out of 5 by Great hotel if your single or don't have kids. The hotel was very chic but the staff was too snobbish and unfriendly. It was obvious they were acting this way toward us because of our 10 and 12 year old girls, especially when we dined in the restaurant, BLT. Our girls are well-behaved but they were excited since we were in town for a huge cheer competition. Our gold SPG status didn't mean anything next to the childless couple driving the Porsche, even if we were spending as much or more money at the hotel. The maid service wasn't up to par, either. I mentioned it at checkout and was offered 500 starpoints (what a joke!) No towels, shampoo, water, breakfast menu, toilet paper, and that's your solution? No thanks! February 23, 2012
Rated 5 out of 5 by AMAZING SERVICE THIS WAS THE BEST. GREAT PLACE AND GREAT STAFF April 23, 2014
Rated 5 out of 5 by Great Experience Rooms are terrific...nicely appointed, exceptional bed, all around great attention to detail. Loved the workout center. The equipment was such high quality. So much better than what you experience at a cheaper hotel. All around an excellent stay! April 17, 2014
Rated 3 out of 5 by Smelly Room This was my second stay at this hotel. The last time I accidentally left a cap and called lost and found who said they got rid of it because nobody claimed it. I think if you retrieve something from a room then it probably was owned by the person who last checked out there so a call should have been placed or an email... being that I'm a SPG member and all my info is on file and the bill was sent to my email. Also. this trip I arrived late and my reservation was showing that I was not to check in til the next day. This was easily fixed but I was place in a room which either someone had smoked in earlier in the day or the smoke was coming from one of the other rooms as you can smell smoke or smelly stale carpet. I checked out the next day and will probably be back in a month or so and hope that I dont have the same experience. February 15, 2012
Rated 1 out of 5 by Worst Starwood Hotel in the World I am a Starwood Platinum Guest, lifetime Gold, and soon to by lifetime Platinum. Of all the Starwood Hotels I have stayed at throughout the world, this was by far the worse. 1. Room was not ready during check in. Waiting for an hour, and room was still not ready. 2. Requested a King, was told I had a King only to have one queen. Staff insisted it was a King, until I measured it. 3. Since we did not have a King, we requested a roll a way (so my son could sleep next to us, instead of between us) and were promised a roll a way. Six hours later, we were told roll a ways were gone. 4. Requested the sofa be made into a bed with some linens and blankets. Came back to the room hour later and a blanket was left at the door. Called back to the front desk and someone returned with linens, but no pillow. We were told the hotel was out of pillows! 5. Following day, return to the room at 6:00 p.m. and the room was not cleaned or made up. Bed not made, no fresh towels. During this time period, I requested to speak with a manager six separate time. On all occasions I was told that the manager was busy but would call me asap. Four days after I checked out, I still do not even have the common courtesy of return phone call. I could have stayed at other sites in Atlanta for 1/3 the price and would have better service. I expect more from a hotel that is trying to complete with the Luxury hotels. July 18, 2012
Rated 5 out of 5 by Best Hotel in Downtown Atlanta! I just love this W! It has everything you would expect of an SPG property and then some. Great modern, chic design, fun music, superb food and drinks, comfy beds and the best staff in the industry! The customer service you receive here is amazing. Everyone is super friendly and they make you feel genuinely welcomed. And did I mention that I love the pool and spa? Coming here for business is a real treat. I highly recommend this hotel - it's the *only* place to stay when you're in Downtown Atlanta!! May 15, 2014
Rated 5 out of 5 by An excellent Customer Experience! I happen to be stuck downtown during the snow that gridlocked Atlanta along with about 9 of my employees. We were all attending a local trade show in town. I must say, the staff was fabulous during this crazy time. While they were sleeping in rooms and wearing the same clothes for 3 days because they were also stuck, they never let the sleep deprivation show and everyone throughout the entire hotel had very positive attitudes. It was a great experience considering the unexpected craziness happening outside. Daily food trucks were unable to deliver and we witnessed an employee carrying in grocery's from their car. While some things were limited like menus and house keeping staff, everyone at the hotel made the best of it. I for sure will be back! February 5, 2014
Rated 5 out of 5 by comfy stay Great stay for a quick business trip. Front Desk Staff was really nice! April 6, 2014
Rated 3 out of 5 30th Birthday The hotel was nice and modern. The door men were helpful and went out their way to assist. The staff at the frontt desk was a little rude and not accommodating. I booked this room to celebrate my fiancé’s birthday and called 2 months in advance to ensure the room had a peek-a-boo shower as display online. The person that answered the phone assured me that the room I was booking had that feature but when entering the room it did not. I also requested a room above the 6th floor and was placed on the 5th floor. I asked the staff to change rooms due to my previous request but they stated they could not accommodate me. The room was different but the service was not the best. April 21, 2014
Rated 5 out of 5 by awesome! I was in Atlanta for business. I was supposed to leave that day but my flight got cancel due to the bad weather. The hotel I was staying originally couldn't accommodate me for an extra night, the concierge called different hotels and here we are the W Downtown Hotel add some availability. All the staff was friendly and very helpful. The room was great and the bed OMG, I had the best sleep since a long time. Thank you W Downtown Hotel, I will be back and let my family / friends know about you if they're coming to Atlanta. January 31, 2014
Rated 3 out of 5 by Extra charges The hotel was beautiful and had friendly staff. I was excited they allowed us to check in early after our long road trip. However once I got our bill there was a $21.11 charge for the mini fridge in which we did not touch. I called and talked to someone in billing who said since we checked in early it could have been from the previous guest because it is automatic. They told m the would refund the charge. Four days later no refund!! May 15, 2014
Rated 5 out of 5 by MY STAY AT THE "w" MY STAY AT THE "w" WAS AS USUAL WONDERUL. eVERYONE THERE WAS SO KLIND AND HELPFUL. WILLING TO DO ANYTHING THAT YOU NEEDED. THE RESTAURANT "BLT" WAS "DELICOUS". THE ROOM SERVICE WAS EVEN GOOD. THEY GAVE US A RIDE TO THE JLOW CONCERT AND I THANK YOUR DRIVER FRANK, HE WAS SO GREAT. EVERYONE FROM HOUSEKEEPING TO FRONT DESK WAS REALLY SO VERY NICE. THANKS TO ALL OF YOU. I WILL BE BACK. ALSO THE ROOM WAS KEPT VERY CLEAN AND THE LOCATION OF THIS HOTEL WAS IN GREAT PLACE. HOP[E TO MEET YOU ALL SOON SOME DAY. DENISEM. FROM MEMPHIS The Martins from Memphis, TN September 2, 2012
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