Rated 3 out of 5 by Gingercutie Terrible sleep
A phone in the room began beeping and woke me up and when I called down to the desk they told me to disconnect something and pull the wire or something. At 2 am I had no idea what they were talking about and couldn't go back to sleep
September 26, 2014
Rated 1 out of 5 by MJKYNY SPG Gold Almost Platinum Treated Like I'm Nothing
I've stayed at W Hotels 33 times this year. I decide to stay at the W Downtown for this Atlanta trip.I get to my room and there is a huge air conditioning unit outside my window. When I complain, I'm told that the hotel is fully committed but I know that my company has booked rooms and no one else has checked in. Move the blocks around. Someone may not care what their view looks like but I do and I spend my money and I've been loyal. This is a huge disappointment and I'm here until Sunday. I'm praying a miracle happens and I can get a better room.
September 16, 2014
Rated 5 out of 5 by RandyRandy Always a good place.
This is one of my favorite hotels. I love this W in downtown Atlanta!
September 24, 2014
Rated 1 out of 5 by Melissa35121 We came for our 24th Anniversary.
Terribly disappointed! Our room was warn at best. Furnishings were chipped and scratched, fingerprints on wall, sofa had bleach spots on it. Pool area littered with drink cups and cigarette butts.
September 23, 2014
Rated 4 out of 5 by lulu50 This hotel has dim-lit bathroom lights
I stayed in a "fabulous" room. Though I found the hotel charming & the people most helpful, the lights in the bathroom were extremely dim.
September 22, 2014
Rated 2 out of 5 by Mary2012 This hotel way below to be great!
I was very dissapointed about this hotel. For this rate nothing was provided in the room (such as coffee maker, coffee, tea, slippers & other little things). Pillows very uncomfortable, bad is everage. Curtains for the shower broken. Window view was terrible, I would say no view because it was the wall of other building. No bright light in room, if you really need to find something you have a problem. Stuff at the entrance needs to be trained to speak without sarcasm if this hotel wants to be the level they try to advertise. I could continue with this list, but I think this is enough. I will not stay at this hotel again and I do not reccomend other people to stay at this hotel.
March 19, 2012
Rated 5 out of 5 by miawine downtown atlanta
The staff was super sweet and helpful. I love the Bliss spa at this location.
September 22, 2014
Rated 5 out of 5 by BrynandMav unbelievable service. Incredible views!!
Awesome staff!!!! They went out of their way to make our weekend perfect
September 15, 2014
Rated 3 out of 5 by Humiliated1 Hotel staff is horrible!!!!!!!
My company held a 3 day meeting in the hotel Oct 2013 booking both meeting rooms and suites for each of our employees. We were rudely lectured by the staff on EACH day SCOLDING us for consuming snacks in the meeting room (which included individual pkg of M&M's, nuts, and protein bars. ARE WE CHILDREN!?!?!?! Someone should have warned us that we were booking rooms at a museum instead of a hotel b/c evidently no one is allowed to eat on the property except in their restaurant BLT, lobby bar, and in-room mini bar. What a joke!!! Staff in hotel lobby upon check-out were short & rude as well despite complaining to manager. There was ABSOLUTELY NO CUSTOMER SERVICE!!! Thank goodness for competition and the ability to CHOOSE where you spend your money. I will NOT return to this hotel!!
October 18, 2013
Rated 5 out of 5 by Mayorkev OUTSTANDING in Adversity
I can only say good things about the entire staff for totally stepping up during the most recent snowstorm in Atlanta that left the hotel short of help and supplies. A truly great effort by Vicki the Food & Catering Mgr who took it upon herself to work the lounge and make sure all guests were satisfied. I'd also like to commend the restaurant staff who personally took their own vehicles to get milk, eggs, and bread to keep things going.
A great effort by all and I sure hope the W recognizes this and rewards you for going over & above the cal of duty in the face of adversity. Thanks for a pleasant and fun experience during the chaos!!
January 30, 2014
Rated 5 out of 5 by Jon34 Fells like your coming home
I travel often and stay in Starwood hotels when possible. This hotel has absolutely blown me away with their outstanding customer service. I have stayed in almost every property in Atlanta and have selected this hotel as my base of operations when I'm in town. All of the staff from the valet to the cleaning crew are friendly and professional. In particular Jason the evening manager has gone out of his way to ensure all of my request are met. It truly fells as if I'm coming home.
December 4, 2013
Rated 5 out of 5 by GMTC Beautifully aesthetics & amazing views
W Downtown has the best decor of all the W properties in Metro Atlanta. Centrally located with easy access to the expressway and within walking distance to Downtown sights, this hotel exudes inspiration with modernized art.
From the very moment you walk in the door, the hotel seduces the senses. The interior design of the living room, though great, is enhanced by views from the rooms which add to the experience; where one can watch the background transform as the sun rises and sets.
Gardner-Mathews Travel Concierge (GMTC) highly recommends this property to visitors of Atlanta as well as local residents seeking a lavish get-a-way.
February 25, 2014
Rated 5 out of 5 by DonS123 Helpful and professional staff
I was very impressed with the staff, especially Mike Howell who went above and beyond to help me with some urgent business needs. Thank you, Mike.
September 12, 2014
Rated 2 out of 5 by hollojr This hotel needs work
1. The "Acura Experience" said they were coming to pick us up TWICE and never showed up.
2. When our rooms were cleaned, all they did was make the bed. They did not even throw away the trash, or give us fresh towels/bathroom utilities.
January 5, 2012
Rated 1 out of 5 by MrPeter212 Don't Stay Night Before Football Game
I've been a Platinum guest at this hotel since it opened 5 years ago in Downtown Atlanta. Over the years the service has been amazing, if not top notch until recent. Under the current management the hotels focus is no longer on the luxury appeal of this W with it's World-renowned Pickard Chilton Architects designed floor-to-ceiling glass or renovating the very outdated BurdiFilek Interior Design, and most importantly improving on the declining customer service. Instead current managements' focus is rather on ROI. Additionally, they do not honor promise points!!! I had complained to the night clerk about the overwhelming noise from the unruly New Orleans Saints Fans on my floor around 2am on a Saturday night before the game, and to my knowledge no one was sent to quiet the offenders. As a result of my unpleasant experience, the front desk clerk offered me a whole lot of points. So far, I have not seen anything in my profile. A completely lie!!!
September 8, 2014
Rated 5 out of 5 by SoNOLA Great Room with an awesome View of the City
The room was beautifully designed & very cozy with a great view of the city. The on-site restaurant has great food, although the dessert menu can be improved. The only negative was the pillows. The pillows were not the most comfortable.
September 9, 2014
Rated 3 out of 5 by Cheryl1222 Great hotel if your single or don't have kids.
The hotel was very chic but the staff was too snobbish and unfriendly. It was obvious they were acting this way toward us because of our 10 and 12 year old girls, especially when we dined in the restaurant, BLT. Our girls are well-behaved but they were excited since we were in town for a huge cheer competition. Our gold SPG status didn't mean anything next to the childless couple driving the Porsche, even if we were spending as much or more money at the hotel. The maid service wasn't up to par, either. I mentioned it at checkout and was offered 500 starpoints (what a joke!) No towels, shampoo, water, breakfast menu, toilet paper, and that's your solution? No thanks!
February 23, 2012
Rated 5 out of 5 by brookea1207 The W is a colorful and unique spot.
I have always enjoyed staying at the W...... I enjoyed my experience even more when given recognition at the front desk per spg preferred guest membership. The Staff spends extra time to accommodate you at check in to make sure you get the most out of your stay. My fav. hotel by far.
September 7, 2014
Rated 5 out of 5 by Casey1980 The hotel has the best rooms and pool
I absolutely loooove this property. I didn'w want to leave.
September 8, 2014
Rated 3 out of 5 by PRYORM Smelly Room
This was my second stay at this hotel. The last time I accidentally left a cap and called lost and found who said they got rid of it because nobody claimed it. I think if you retrieve something from a room then it probably was owned by the person who last checked out there so a call should have been placed or an email... being that I'm a SPG member and all my info is on file and the bill was sent to my email. Also. this trip I arrived late and my reservation was showing that I was not to check in til the next day. This was easily fixed but I was place in a room which either someone had smoked in earlier in the day or the smoke was coming from one of the other rooms as you can smell smoke or smelly stale carpet. I checked out the next day and will probably be back in a month or so and hope that I dont have the same experience.
February 15, 2012
Rated 1 out of 5 by Sunsport22 Worst Starwood Hotel in the World
I am a Starwood Platinum Guest, lifetime Gold, and soon to by lifetime Platinum. Of all the Starwood Hotels I have stayed at throughout the world, this was by far the worse. 1. Room was not ready during check in. Waiting for an hour, and room was still not ready. 2. Requested a King, was told I had a King only to have one queen. Staff insisted it was a King, until I measured it. 3. Since we did not have a King, we requested a roll a way (so my son could sleep next to us, instead of between us) and were promised a roll a way. Six hours later, we were told roll a ways were gone. 4. Requested the sofa be made into a bed with some linens and blankets. Came back to the room hour later and a blanket was left at the door. Called back to the front desk and someone returned with linens, but no pillow. We were told the hotel was out of pillows! 5. Following day, return to the room at 6:00 p.m. and the room was not cleaned or made up. Bed not made, no fresh towels. During this time period, I requested to speak with a manager six separate time. On all occasions I was told that the manager was busy but would call me asap. Four days after I checked out, I still do not even have the common courtesy of return phone call. I could have stayed at other sites in Atlanta for 1/3 the price and would have better service. I expect more from a hotel that is trying to complete with the Luxury hotels.
July 18, 2012
Rated 5 out of 5 by TheSavvyTraveler Simply Amazing!
I had the most wonderful stay at the W ATL Downtown! I must point out that the STAFF and SERVICE is amazing! Whether it was the Drivers, Concierge, Hospitality, or Bartender, I was always greeted with a smile and a positive attitude. It was so refreshing to be greeted by staff who truly enjoy what they do; it shows!
Secondly, the beds are AMAZING, I can't remember the last time I slept this good- when you have early morning meetings scheduled, this makes such a huge difference. I woke up feeling refreshed and renewed. Thank you to everyone at The W Atlanta for providing such a wonderful stay. A+++
Side-note: Gorgeous property within walking distance to all of Atlanta's Local Attractions!
August 16, 2014
Rated 5 out of 5 by Tricia0417 Great experience!
Great overnight getaway with a fantastic location!
July 21, 2014
Rated 3 out of 5 by Alice12345 wrong folio
There are 2 charges on my folio equating to just over $100 on items I did not authorize - an $99.28 charge from the Living Room and a $8.69 charge from the Munchie Box. I've contacted the hotel and left a voice message...I'm awaiting on further explanation of these 2 charges.
September 1, 2014
Rated 5 out of 5 by BruceNyland25 Great Overall Weekend
I had a Wonderful Experience over Labor day weekend staying at the W. Chris Cannon and Leigh gave me exellent service through out the weekend! Had a Wonderful Room and will recomend a stay for anyone!!
September 2, 2014
Rated 5 out of 5 by renaldsim good
- good thank you for all.
September 2, 2014
Rated 5 out of 5 by DENISE2012 MY STAY AT THE "w"
MY STAY AT THE "w" WAS AS USUAL WONDERUL. eVERYONE THERE WAS SO KLIND AND HELPFUL. WILLING TO DO ANYTHING THAT YOU NEEDED. THE RESTAURANT "BLT"
WAS "DELICOUS". THE ROOM SERVICE WAS EVEN GOOD. THEY GAVE US A RIDE TO THE JLOW CONCERT AND I THANK YOUR DRIVER FRANK, HE WAS SO GREAT. EVERYONE FROM HOUSEKEEPING TO FRONT DESK WAS REALLY SO VERY NICE. THANKS TO ALL OF YOU. I WILL BE BACK. ALSO THE ROOM WAS KEPT VERY CLEAN AND THE LOCATION OF THIS HOTEL WAS IN GREAT PLACE. HOP[E TO MEET YOU ALL SOON SOME DAY.
DENISEM. FROM MEMPHIS
The Martins from Memphis, TN
September 2, 2012
Rated 5 out of 5 by NewEngland Total Luxury!
This hotel was gorgeous. The room was tastefully decorated with very classy amenities. I can't describe the doorless shower but it made this hotel room stand out from any mainstream hotel. It was a great value for the money.( We were able to take advantage of a special rate promotion where we were charged full price for first night, and then the last two digits of the year I was born for the second and third night). It was too windy to enjoy the heated rooftop pool, but that didn't stop me from trying! Next time I will have to come when it is warmer
April 16, 2013
Rated 5 out of 5 by Allie527 An excellent Customer Experience!
I happen to be stuck downtown during the snow that gridlocked Atlanta along with about 9 of my employees. We were all attending a local trade show in town. I must say, the staff was fabulous during this crazy time. While they were sleeping in rooms and wearing the same clothes for 3 days because they were also stuck, they never let the sleep deprivation show and everyone throughout the entire hotel had very positive attitudes. It was a great experience considering the unexpected craziness happening outside. Daily food trucks were unable to deliver and we witnessed an employee carrying in grocery's from their car. While some things were limited like menus and house keeping staff, everyone at the hotel made the best of it. I for sure will be back!
February 5, 2014
Rated 5 out of 5 by FrenchieSom awesome!
I was in Atlanta for business. I was supposed to leave that day but my flight got cancel due to the bad weather. The hotel I was staying originally couldn't accommodate me for an extra night, the concierge called different hotels and here we are the W Downtown Hotel add some availability. All the staff was friendly and very helpful. The room was great and the bed OMG, I had the best sleep since a long time. Thank you W Downtown Hotel, I will be back and let my family / friends know about you if they're coming to Atlanta.
January 31, 2014