Rated 5 out of 5 by SheyShey2003 I Love W Atlanta Downtown!!!
I went to W Atlanta Downtown for my 30th birthday and my stay was amazing!! I was greeted by 3 friendly faces at the Welcome Desk and told them the reason for my stay. They immediately wished me Happy Birthday and consoled me as I jokingly complained about being an old lady now. :-) The Welcome Office Manager, Tulei, made my birthday even more special by upgrading my room to a WOW suite!!! The suite was AMAZING, the Welcome Office employees were AMAZING, and my overall stay was amazing. W Atlanta Downtown has always been my favorite W in the area and I will continue to recommend it to anyone who asks. Thanks so much to Tulei and the team (I wish I got everyone's name)...you ALL helped to make My "2nd Annual 29th Birthday" a great one! I will definitely be back! :-)
September 17, 2015
Rated 4 out of 5 by ThePointsJunkie Good but choose to stay in Midtown instead
Stayed 1 night after 3 nights in Midtown. Although the hotel is just fine I would not stay in Downtown again, especially on the weekend.
September 13, 2015
Rated 3 out of 5 by Janet1Disappointed I think my expectations were too high.
I had this vision of a mommy free night lounging by the pool with my friends.
The pool was packed with children, yelling, splashing, taking up all the lounge chairs throwing their wet towels all over the floor. I thought, there goes relaxing pool time without kids! I decided to make the best of it and go for a swim. The pool was so cloudy and dirty(we named it something that I can't mention). We found dirt and sand??? by the areas where we could sit in the pool. Why there was sand no one knows... as the staff told me.
I asked the front desk if they could tell me about a few places in the area (that are about 2-3 miles away) They had no idea what I was talking about. I would think, if you are working downtown you should know your area.
The hotel room was very nice and clean. I was just hoping for an amazing above and beyond experience and it fell short.
August 24, 2015
Rated 5 out of 5 by Brown36 Exceptional Service
Very nice upscale hotel close to scales925. Luxury at its finest. Friendly staff
August 10, 2015
Rated 4 out of 5 by Jenice44 Beautiful Hotel
Great hotel, most the staff was wonderful, and I slept like a baby! Loved the 16th floor pool too. However, valet was the only issue. not sure if they weren't responsive or weren't notified properly. Every time before we needed to leave we made sure to call down and ask that our car be pulled up as we were about to come down. The car was never pulled out once and no one in valet knew we called down. All 3 times we had to wait for them to locate and retrieve our vehicle which doesn't seem tedious until your reminded its 100 degrees outside while fully dressed for an outing. It would be different if it was just once but it was every time. The hotel is valet only so we were forced to wait which just got a little annoying. Other than that the stay was great! Will stay again.
August 4, 2015
Rated 5 out of 5 by Denise1908 Best hotel for a fun night
I booked this hotel for my sisters birthday as part of her surprise and we all loved it. I put in the booking info that it was my sister's bday&when we got to the room there was a really nice note (they even spelled her unusual name right lol), champagne, and a dessert in the room!!! How sweet and thoughtful! We were so surprised and it was a great start to the trip. The room was spacious and beautiful but like the other reviews mentioned it's really dark so good luck with doing your make up anywhere but in the bathroom or trying to get a good selfie. Lol the beds are SUPER comfortable and perfect after a night of dancing in 6 inch heels. Check in was smooth and the staff was very nice. They had a pool party with free beer which was really fun and the bar downstairs was nice. It's a great chill spot to drink&listen to music before or after the club. Just wish it was open a little later. I will say this is a party hotel so I wouldn't come with really small children or if you don't enjoy being around fun, young people and loud music in the lobby. Of course we loved it! And then we ended our stay with brunch on Sunday in the hotel restaurant and OMG was it good! You get a lot of food too. ONLY downside was the valet. They are very unorganized and we had to point out our keys to them several times. If you're on a time crunch call ahead for your car! They even brought us the wrong car one time! It was some old truck and we kindly informed him that we were in the Mercedes :) all in all GREAT weekend and I will definitely be staying here again. (Probably this weekend since I'll be coming for a wedding lol) oh and yes my SPG membership was recognized with free water & other little perks.
August 3, 2015
Rated 2 out of 5 by Spinergy Beautiful hotel but valet needs work
Hotel was beautiful! We had a great time. Only complaint is the valet. The first night, we called for our car 20 mins before we needed to leave. We walk down and walk outside and our car isn't there. We asked where it was because we had dinner reservations we needed to get to. They told us it was on the way. Then after waiting another 10 mins we asked where in the world our car is. The guy asked what our room number is and we told them. He went in the room where all the keys are kept, and came back and asked what our last name was. We told them. Then he came back and asked us to come in there and show him which keys were ours. We asked why they didn't tell us they couldn't find them when we called down there as well when they told us it was coming. Needless to say, we were late to our dinner reservation. Every night after that, we would still call about 15 mins before we were going to walk down and they never had our car ready. We still always had to ask for it. Then the day we left, we just decided to walk down to get our car and not call ahead since that really didn't make any difference, and once again we had to show them which keys were ours. After staying at the hotel for 3 nights and this happened every night, it just got old quick. Other than the valet, the hotel was beautiful. Next time, we should just park the car ourselves.
July 26, 2015
Rated 5 out of 5 by Krystal25 WORTH YOUR MONEY!!
I stayed here in the cool corner room from Thursday June 18th through Monday June 22nd for a concert & my stay was great!. The rooms were very clean & smelled fantastic every time we entered the room. I had so many bags & I didn't have to pick up not one. The valet guys placed my bags on the carrier & took them all the way to my room & placed them in a secluded area for me. Everytime I drove in or out they opened & closed my door. I was treated like royalty even though the hotel was packed!. This is a great hotel I DEFINITELY recommend anyone to stay here at least once!
June 23, 2015
Rated 5 out of 5 by Hvde Perfect design and atmosphere, friendly staff
Great W! Perfect design: gives very warm welcome feeling. Super friendly staff (especially the welcome agents that checked us in) and took the extra step to accommodate my wishes. Our view from the 10th floor was amazing! Location is great and car service really adds some extra value.
June 11, 2015
Rated 5 out of 5 by michii99 Girlfriend getaway
I was their celebrating my birthday with some girlfriends. Everything was great, valet parking the check in, the staff was just friendly everywhere we went. Will, Krutika, Lolita are exceptional and made us feel welcome every time we saw them. I travel a lot for work and pleasure and this stay felt like home!
June 2, 2015
Rated 2 out of 5 by goodgirl7 the worst hotel stay ever
I was it the W to surprise my sister for her birthday . We're I miss getting her from work because my room want ready at 3:30pm like they said . 4:10pm I was able to check in . Didn't get to surprise my sister and Miss my whole trip up ..
June 1, 2015
Rated 4 out of 5 by Weekendtraveler999 Very Nice Hotel - Staff made the difference
The hotel is very nice with great features but the staff made the difference especially Staci at the front managers desk - her customer service was phenomenal.
May 18, 2015
Rated 5 out of 5 by sastudio Blew my expectations
I had low expectations of the W brand but the DT ATL was a great choice. Excellent service, upgrades room which was awesome, food was pretty good. Sleep like a baby and the location meant I hit many meetings. Would stay here again.
May 15, 2015
Rated 5 out of 5 by Dordds12 This hotel has a great product
We stay whotel me and my wife it was amazing experience love it
April 13, 2015
Rated 5 out of 5 by Christie33 One Night gave us a lifetime of Memories!
We were coming to spend some quality family time and celebrate our wedding! We were greeted by James who upgraded our room to a Corner Suite and had some Champagne, cookies, and milk with a very warm Welcome note sent to our room! The staff were great and the room was simply AMAZING! The hotel has everything you could want or need! And if they dont have it they will get it for you! We will Definitely be back and I promise you will not regret it! Thanks so much W Atlanta Downtown for an AMAZING honeymoon!
April 6, 2015
Rated 5 out of 5 by DBII This hotel has outstanding customer service.
I was a recent guest at the W Atlanta Downtown chosen as the site to “propose” to the love of my life. Words such as “great stay” and “wonderful experience” will not begin to describe nor are they adequate enough to express my thanks to two staff members that went beyond exceeding expectations during my stay. Indira and Kwanita are wonderful ambassadors for the W hotel. They were professional, friendly, and outstanding in every way. When they were told the reason for my stay, they not only upgraded my room but supplied additional amenities that exceeded any experience I have ever had. Because of this experience and because each person “showed” me and my now fiancé that we really mattered, I would not hesitate to stay at the W Atlanta Downtown again and would recommend it to friends, family and to any other who is looking for a first class hotel.
March 24, 2015
Rated 5 out of 5 by Precious0705 Best Hotel in Atlanta
My husband and I stayed at this property a few nights ago for a birthday celebration in the city. From the start, we were extremely impressed with the valet service, which was run like a well-oiled machine. The modern rooms overlooking the city were swanky yet very comfortable. I left my razor at home and customer service brought one to me. The food and entertainment offered inside this hotel were eclectic and fun! Nothing was too big or too small to ask for when it came to our needs. From the smiles greeting us upon entering the hotel doors to the friendly waves goodbye upon leaving the valet service, we truly had a great experience.
March 23, 2015
Rated 5 out of 5 by Burke2015 Awesome stay
Stayed here for one night and was extremely impressed with the quality of the hotel and the professional and warm staff. Room was modern, spacious and immaculate (I'm very picky and I check the room thoroughly when I first arrive). I usually don't sleep well in hotels but the bed here was one of the most comfortable I have ever slept in and I got a great night's sleep. Gym has multiple treadmills and ellipticals as well as weights and room to stretch. The view of the city from the gym is unbeatable. Staff is very friendly and professional. Will at the front desk is wonderful and went above and beyond to make sure my stay went well. BLT Restaurant was great and convenient for breakfast. Popovers are unbelievable. Will definitely stay here again when I am next in Atlanta.
March 15, 2015
Rated 3 out of 5 by NoThanks2015 Nice but kinda strip club gross
First of all, the Staff here is pretty awesome. Indira was very kind when I checked in and was able to get me an upgrade because my room was not ready.
The room itself was like a shag room from the 70's. Very retro and seemed "broken in". Its always a bit off-putting to think about the amount of intercourse a room gets but its a bit much to find a "Pleasure kit" available for $6 in your mini bar. Not to mention the stripper like women plastered on the magazine available in the room.
I was told that this hotel was a bit trendy but due to its location near by office in Atlanta, its preferred spot.
On a separate note. my SPG points from Atlanta were directly deposited in my US airways account...what the heck? I don't fly US airways but the SPG rep insisted that I had set this up previously. I have always flown United /Continental for as long as I can recall so not sure how this was actively set up by me.
Long story short, the SPG rep was unwilling to listen to my insistence that I did not set this up and the call was ended.
March 9, 2015
Rated 3 out of 5 by motocross ms Kim
After staying there for one night, it was nothing special and very expensive. I checked out and then was charged for parking in the amount of $30.00. Plus the tip I left. I ask when they brought my auto around if I owed anything extra and they told me no just a trip if I so wished !
February 23, 2015
Rated 5 out of 5 by Crockpot22 Whats the Purpose of Reservations
I always always stay at The W whenever I come to Atlanta and I have never had an issue until Friday. My husband and I checked in a tad bit later than usual. Come to find out the room the I RESERVED for was given away!!! What is the point in reserving a room when you are going to give it away?!! To those who are there and need a room? No one contacted me to still confirm whether I was still staying there before they gave the room away. I enjoyed my stay, but I suggest that you all call your guests to confirm whether they are staying or not before you decide to give the room away.
January 26, 2015
Rated 5 out of 5 by ChgoConsultant Great Hotel
Having read mixed reviews of this property, I was initially apprehensive about staying at this hotel. However, all of my expectations were easily exceeded. I was impressed with the W's recognition of my status and the care they took in reading the personal preferences in my profile. I also didn't have any issues with room cleanliness. This is now the first hotel I would look at when staying in Atlanta.
January 23, 2015
Rated 5 out of 5 by MJLfrog Great location
Went to Atlanta for Ole Miss vs TCU in Peach Bowl. The hotel is perfect for walking to Georgia Dome, Cocca Cola, College Football of Fame, Civil Rights Center and the Aquarium. We took MARTA from the airport and walked from the train exit to the hotel.
January 5, 2015
Rated 4 out of 5 by NYCgirl great business hotel
in town for business, courtesy driver Travis was great and friendly, Concierge Indira assisted me with an upgraded room for my stay. I will definitely be back to this hotel when I'm in Atlanta for business
December 5, 2014
Rated 5 out of 5 by Kim904 A great place to relax and spa
The hotel is a great place to relax. The Bliss spa W Atlanta downtown is terrific. Keva is an excellent facialist who really takes the time necessary to make sure all your skin care concerns are addressed.
November 25, 2014
Rated 5 out of 5 by lunalop3 They put the W in WOW!
My friend and I had a horrifc journey to Atlanta ( by bus from Miami). Dirty and tired our only light in the darkness was what we hoped to expect at the W hotel in downtown Atlanta. We stumbled in around 8:00 am praying to God that we could check in early- like 7 hours early which is usually impossible at any hotel. But the hotel clerk that morning took one look at us, sympathized and said she and her staff will do WHATEVER they need to do to make sure we get into our room ASAP. And they sure did deliver. Not only did they allow us to check in early they immediately brought us extra pillows and towels. The clerk then told us about the in house restaurant still serving breakfast so once my friend and I got settled, we ate an amazing brunch at BLT Steak and did not have to spend time roaming the city looking for food as we were still exhausted. Needless to say our weekend was made incredible due to the efforts of the hotel staff. Any and all questions we had were answered and the suggestions we received about the city were all fantastic (restaurants, shops, shuttles,etc). Thank you W hotel!
November 15, 2014
Rated 5 out of 5 by Crockpot22 Heaven
I have been staying at The W every time I come to Atlanta. There is no other hotel I would rather stay in. The bed is amazing my husband and I sleep like babies. Breakfast is always great! I love the showers and just the whole entire atmosphere and ambience of the room and hotel. They never disappoint.
November 13, 2014
Rated 5 out of 5 by Poldungan Birthday trip with daughter in law
This was the first time staying at this beautiful hotel but I am positive it will NOT be the last. We are loyal members of the Starwood chain and this one was by far our BEST EXPERIENCE. The views are incredible, the bar drinks awesome and food delicious . But what made it the MOST SPECIAL was the help of Pablo. He went out of his way to welcome us giving us perks and even taking us to the roof to see Atlanta from there and what a sight it was!!!! He is by far the best staff person I have ever met. LOVED EVERYTHING!!!!
November 3, 2014
Rated 4 out of 5 by Andy113 Date Night
Stayed for a romantic evening with my partner and overall, our experience was good. Our first room had some damage to the finishes and fixtures and a few other problems but after notifying the front desk and asking for help they eventually moved us to another room, keeping us on the same floor.
The bartender spilled a drink on us, but she was very sweet and apologetic. My SPG Gold status was also not acknowledged at check in until I asked about it later when walking past the desk.
Great location for seeing and experiencing downtown atlanta
November 2, 2014
Rated 2 out of 5 by courtncake I've had better...
I am happy that after my stay, all the wrongs were made right, but it was still a horrible stay. The room was dirty, the staff was nasty and the valet lied about the parking. I didn't enjoy any of the amenities. One customer had his room ransacked while he and his family ate dinner. I will say that I appreciate that upper management did make me feel heard and appreciated when I expressed discontent. It should not have needed to go that far, however.
October 31, 2014