Rated 5 out of 5 by ken101 Pleasent surprise
Great hotel. Great friendly staff
August 8, 2014
Rated 4 out of 5 by Jucy surprisingly cool hotel
amenties and facilities are interesting, handy phone is a cool feature.
August 8, 2014
Rated 5 out of 5 by Graham66 WOW
W HK is the best hotel in HK form service to room ties food and overall feel. It is the place to stay. From the amazing wet deck to the woo bar and the kitchen this place is amazing. Most of all what makes it is the team. Well done!
August 6, 2014
Rated 5 out of 5 by Greends 5 Star Hotel & 5 Star Service
We found the W Hotel, to be a 5 star hotel but without the often 5 star 'stuffiness'. Unlike many 5 star HK hotels, the staff were always very friendly and helpful. With its position at the Airport Express Station perfect for access to the airport and all of HK - easy, comfortable, luxurious and friendly........perfect.AAA++
August 5, 2014
Rated 5 out of 5 by Jackson123 Model Hotel
Great location and well connect with kowloon station
August 5, 2014
Rated 5 out of 5 by Choiyc00521 Sophisticated
This hotel is for people who are likely to enjoy the recent trend. Especially for young people. I love those moods. And food at a pool bar was so delicious!
August 4, 2014
Rated 5 out of 5 by vincentg88 Excellent Hotel
I love this hotel as its room is homely designed with great ocean view. The location is also excellent as it has a big shopping center with cinema, which is convenient for shopping and leisure.
I will come back to this hotel when i returned to hong kong, as the staff was excellent in taking care of us.
August 3, 2014
Rated 5 out of 5 by andrenacci Best hotel on the planet!
I have been travelling to HK quite frequently in the last 6 momths and I have always stayed at W Hotel - easy access from airport, good location next to Elements and overall 'feeling'. Every time I return to the hotel - I guess more impressed by the quality of service and attention to detail.
In my last stay the hotel was running at full capacity - and i was upgraded to a marvelous corner suite. W Hotel could have rejected my reservation however they really looked after me..!!
it will take A LOT to make me visit another hotel!
July 30, 2014
Rated 5 out of 5 by CMCJKT Excellent is the word for W HongKong Hotel
Excellent all-around from the location, the facilities, the staff!!!!
August 4, 2014
Rated 3 out of 5 by Missedoppotunity Corner w/ City/Harbour Views
I made reservations weeks ago for a corner room with city/Harbour views. I checked in a couple hours early and the room wasn't ready, which is to be expected. I let the staff know that this was not a problem and would return at whatever time was convenient for them, since I wanted to walk around the city. When I returned 3 hours later, well after the published check in time, I was given a room over looking the apartment units next door with a view of the harbour through a gap between the buildings. I am so glad I was so accommodating to the hotel staff, their wilingness to provide a room with the views advertised in return would have been appreciated.
April 26, 2014
Rated 5 out of 5 by Bryan89 Best hotel in Hong kong!
Special thanks goes to Mr. Hilderbrand, Mr. Simon and team. My stay was perfect, absolutely loved the room, the food and the pool. It is always a very positive experience whenever i stayed at the W HK, definitely the best hotel in Hong Kong! nothing is too much for the service staff!
August 2, 2014
Rated 3 out of 5 by Amy58 W Hong Kong is under good design making travelers relaxed
It's always a good adventure when staying at W Hong Kong. The hotel is under good design. Guests can be surprised anywhere anytime! Also, the bed and pillows are also good for serving quality sleeping. Overall, it's a good place for relaxation!
July 17, 2014
Rated 5 out of 5 by bluedew expensive, but you sure get what you paid for
W hotel is located very near the Kowloon MTR/airport express station which makes it very convenient to get around. Shopping heavens like Kowloon and TST are also a taxi ride (approx 40 hkd) away, or you can also opt to take the hotel shuttle bus to TST. The hotel is located right inside the gigantic high-end ELEMENTS shopping mall so there is always things to do.
In terms of hotel amenities, W hotel has its own restaurants, bar, roof-top swimming pool with a view to boast, and also its own spa and gym. wifi was provided in common areas but you would have to pay if you want it in your room.
When I reached there were friendly hotel staff helping me with the luggage and check-in. My room was a big and beautiful room overlooking the harbour, and i was blown away by the beautiful interior. The bath area is equipped with a standing shower area, a bathtub (with tv), and the toilet area. The sink area had a magnifying mirror, hairdryer, and all the basic items like shampoo, soap, facial cleanser and more. I noticed that they were not the unbranded kinds seen in other hotels but they were all from the brand BLISS, and i really adored the smell. I liked the digital weighing scale as well.
The cupboard had many hangers, and even a iron and ironing board. My room came with a nice and comfy king sized bed, and a big flat screen tv with many tv channels. I was surprised to find the fridge stocked up with all sorts of drinks (not free of course), and there was even a mini wine bar hidden in the cupboards. There was also a mini snack box filled with many tempting items. For those without spare money to spend, you can always help yourself to the 2 free bottles of mineral drinking water, or brew your own tea/coffee with the flask with the free bags of coffee and tea. What was interesting for me was that there were 3 lighting options for the room - day (all lights were on), night (dimmer environment) and then dream (all lights off). This saved me the trouble of going around the room and choosing lights to leave on during the night.
Room service was prompt. The food I ordered always came within 30 minutes, and the clothes I sent for laundry came back nice and fresh within the day itself. I also loved the personal written notes on the first, 2nd and last day of my stay, and also the free chocolates that were given daily. On the day that I checked out I was also able to leave my luggage with the counter.
So all in all I would really recommend this hotel to anyone who has a budget to spare :)
August 4, 2014
Rated 5 out of 5 by Icam Wonderful Views and Attentive Staff
Back for the 2nd time within 2 months , and impressed with the staff attention to details... such as (i) given a high floor room with a wonderful view as my husband is an avid photographer .... and (ii) when the unavoidable situation occurred where another guest threw up in the lift we were in - there was a nice apologetic card & fruit platter sent to the room.... (iii) when I left my iphone cable in the previous visit - it was promptly sent back to me !
July 29, 2014
Rated 5 out of 5 by Larsson63 Great experience, although pricey
The hotel's location is a big positive. Elements is a great shopping centre, you are on the MTR line to HK station, and City check-in made the departure very easy. The rooms are quite small (not unusual in HK) but the extra we paid for a 'Harbour view' was not worth it as the view should have been described as 'Container Terminal view'!! That was disappointing. The breakfast is excellent, but pricey. Our rate included adults breakfast, but had to pay for kids on top even though we paid for extra bed in the room. I think if you pay for extra fold-away bed, brekafast should be free. Pool facilties are very good - kids loved it. Its the 2nd time we've stayed in W hotel and we would go back.
July 21, 2014
Rated 5 out of 5 by LNLN Great experience in this hotel
I love the liveliness in this hotel. It lifted my spirit once stepped inside the hotel with the deco and greetings from the staff.
July 29, 2014
Rated 5 out of 5 by AshSam Absolutely marvellous ...
I have stayed at the W Hotel several times, and each time, I am completely satisfied with their room and services.
July 28, 2014
Rated 5 out of 5 by KarinL Edgy, comfortable, luxurious
W Hong Kong is a lovely hotel - you immediately feel pampered when you walk into your room. The edgy design gives it a modern feel...but comfort is not sacrificed. The bedding and furniture is comfortable. The bathroom is state of the art. And of the bliss toiletries is a lovely touch! The pool is also fantastic.
July 26, 2014
Rated 5 out of 5 by Matto84 An amazing stay
Fantastic hotel. Well designed, and well-appointed rooms. Amazing buffet spread. Faultless!
July 27, 2014
Rated 3 out of 5 by Nick41 Not the best
For a W Hotel in a world class city I think the hotel lacks quality, atmosphere and substance.
Checkin: Limited number of check in staff, no explanation offered about hotel, room, location, room preference and facilities or choice of floor or room type beyond selected room city view
Room: Bed was too soft / worn, no automatic coffee machine (unlike other hotels) and no idea how to operate the temperature of the taps in the WC basin.
Entertainment choice (movies) poor, outdated and limited.
Buffet breakfast was average quality, chaotic and no explanation offered on menu choices or service, just informed buffet was all. Perhaps too hectic?
July 7, 2014
Rated 3 out of 5 by Pete93 Check out
it took me almost 20 minutes to wait in line for check out...which is unacceptable...A manager who stepped out from behind the back door of the reception area , saw the long line and continued on his way and did nothing.
November 24, 2011
Rated 5 out of 5 by Siksik Well Done
Mandy Chok helped me with smooth check in. Sammy always remember my preference. Keep it up.
July 26, 2014
Rated 4 out of 5 by DWHK A great stay!
Although the check-in system was down on the day and took a little longer to get all the formalities done, W's friendly staff and the excellent view of the harbour from my room much more than compensated for it.
I'll be back!
July 25, 2014
Rated 5 out of 5 by AA83 Love the rooftop pool
Staff were attentive and responsive. All the requests made via whatever/whenever agents were promptly attended to.
Rooftop pool was closed on the first night due to typhoon but reopened for the remaining 2 nights. Gym was basic but well maintained. Indoor jacuzzi was superb but could be a little suffocating due to the steam generated by the bubbling water.
Breakfast spread was good but can be better in terms of variety as I see the same spread for 3 consecutive mornings.
July 21, 2014
Rated 5 out of 5 by garyd THE BEST IN HK
THERE ARE MANY GREAT HOTELS IN HK, HOWEVER NONE HAVE THE ENERGY AND YOUTHFUL SPIRIT OF THE W. YOU GET UNPARALLELED GREAT SERVICE, BUT IT IS ALSO HIP AND YOUNG AND FUN TO STAY HERE. GREAT POOL AND BAR AND FANTASTIC HEALTH CLUB. WONDERFUL STAFF AND CONVENIENCE OF KOWLOON STATION AND ELEMENTS MALL RIGHT UNDER THE HOTEL . I STAY HERE ON EVERY TRIP, AND I COULD CHOOSE ANYWHERE.
July 22, 2014
Rated 5 out of 5 by jjxjjx great stay
very convinent from airport and major office buildings
breakfast awesome, world class
service is excellent, very responsive
July 24, 2014
Rated 4 out of 5 by jechho Great hotel
This is a truly great hotel. Not much negative to say. Great rooms, modern and sleek. Small, but that's Hong Kong. Loved the pool area!
Be aware that the hotel is fully booked almost every night, and that there seem to be a party or other type of function there most days. It creates a buzz, but can also be overwhelming (we felt the latter). The lobby area is e.g. busy, very busy. Day and night.
They treat SPG members very well, but high occupancy also means not always getting an upgrade.
In addition: If you are a light sleeper, you might try to get a room not facing the freeway - or at least a high floor room (16 is the lowest, 38 the highest). It seems that the rooms/suites ending in xx01 (and the ones close to that) is most effected by the freeway and harbor traffic. Oddly, those seems to be the most expensive rooms as well - so there are usually no problem changing rooms (as we did).
The location is so-so. It is next to a big mall and the metro, but not really within walking distance to anything.
November 13, 2011
Rated 5 out of 5 by JKing31108 Fantastic Service and View!
The room was beautiful, cean and I had an exceptional view of the harbor. Just the ambiance I needed after back to back business meetings and lots of factory visits in China.
July 21, 2014
Rated 5 out of 5 by FrankieLow Room Keeping Department
Room keeping is doing a very good job. They did many extra task which is not being requested. For example: they put a small towel below hair gel, facial wash bottle and they do leave a pack of lens cleaner beside a pair of spec. All these makes us feel that we are being care and pamper.
July 20, 2014
Rated 5 out of 5 by dewdrop so nice~~~
best room conditions
nice swimming pool
July 21, 2014