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Rated 4.5 out of 5 by 493 reviewers.
Rated 5 out of 5 by Wow-nderful stay! Thank you very much for the hospitality and insider guide from natalie as well as the superb service from "woo-hoo" bar team. July 26, 2016
Rated 4 out of 5 by Modern Hotel in the Best Location in Kowloon Step out of the airport train in Kowloon and a few steps is the W Hotel. Strategically positioned on top of Kowloon Station and Elements mall completes my day. Shopping and restaurants abound. The rooms thought are too modern that the design of the bathroom wall(glass) are too fancy for me. The airconditioning is also hard to control. I wish they would add more channels on TV so I can sulk in the room. The views from the roo, is great. June 27, 2016
Rated 5 out of 5 by What a trip ! This has to be my favorite W hotel in the world. We arrived from America with our 1 year old daughter and the room set up, amenities and care the hotel took over making sure we had everything we needed was amazing. June 4, 2016
Rated 5 out of 5 by A fantastic room with a fantastic staff I recently stayed for 4 nights at the W Hong Kong. The hotel was already taking care of me even before the wheels of the plane set down in Hong Kong. From the Concierge checking in to make sure that all was perfect for our arrival to knowing what type of music and what kind of drinks that we like.. All was prearranged. The Breakfast every morning was a grand slam ( that’s an understatement) ALL SPG properties in North America take note on how the SPG Platinum breakfast should be handled. It was truly amazing. I’m actually contemplating flying back down for the breakfast itself! The Hotel itself was also truly amazing. We had a nice UPG to a Fantastic suite. The Bliss Spa was great and so was the roof top pool. In fact EVERYTHING WAS GREAT. From the hotel itself to the staff, this was truly a Fantastic experience. It’s worth it to come to Hong Kong just to experience this level of superior customer service April 28, 2016
Rated 5 out of 5 by Worth coming back This hotel has good location, easy access from the airport and to other places. And very good platinum recognition, the GM came down to greet upon check in. Also had my room upgraded to cool corner room. The room itself is amazing. Good view, they provide portable wifi, and very comfortable. The bar people are very friendly and informative. Overall, it was a very good stay. Would come back again. March 5, 2016
Rated 5 out of 5 by What a wonderful experience in Hong Kong Hong Kong is a very busy and amazing city to visit. The location of the W is probably the best you can get, period. First, its connected to the Kowloon Station which is one of the only stations that can shoot you directly to/from the airport, making your arrival and departure a breeze. Second, it is connected to one of the best malls in Hong Kong. When I needed a break from the wild nights in Lan Kwai Fong, I would just go therapy shopping and I had access to everything I could want right there. Third, they have amazing restaurants inside and around the hotel. Hong Kong is known for its shopping and restaurants and you get a front row seat to the action by staying at W Hong Kong. Staying at the W is pretty surreal. They have made the entire stay an experience. From when you first get into the elevator, to when you eat (one of the best buffets in Hong Kong at The Kitchen), to when you take a shower (BEST SHOWER EVER), to when you sleep. Everything is designed for your comfort and amazement. Literally, if there is anything I ever needed the staff was ultra attentive and took care of me to the utmost. By far, the best hotel experience of my life and I stay at a lot of hotels. February 12, 2016
Rated 5 out of 5 by Excellent view and comfortable The staffs can be improve on kindness. January 29, 2016
Rated 4 out of 5 by The Great W escape Back for a biz trip and consistent as always... January 26, 2016
Rated 3 out of 5 by Definitely NOT Wowed! As a Platinum member of SPG, I'm continually disappointed by the level of recognition afforded Starwood's most loyal customers. We booked a "Cool Corner" Room, as we definitely wanted to be able to enjoy the Harbor views. However, while on layover en route, I checked the mobile app for a possible upgrade, and having enrolled in the keyless entry program, I was surprised to find that while the W had inventory of "better" rooms, no upgrade had been granted (either through the use of Suite Night upgrades; nor through their assurances of being offered the best room, including standard suites. After a phone call to the front desk (from Narita), I was confident an 'upgrade' would be arranged by arrival. So, it was dumbfounding that after booking a "Cool Corner" room, with harbor views, we are led to a room considered a "Fantastic Suite". Unfortunately, the following made it less than fantastic: it was on the 16th floor, the lowest floor of the hotel; in the very back of the hotel, furthest from any Harbor view overlooking the port, with no heat (combined with abnormally lower than average temps for Hong Kong) made the room about 60 degrees, Fortunately, after finally speaking with a manager, Francis, we were switched BACK to a Corner Room with an amazing view of the Harbor (also with no heat, but the front desk was kind enough to bring a space heater when we brought it to their attention). All in all, for only three nights in Hong Kong (to celebrate my husband's birthday in style), I'm sure that there are other hotels that appreciate my loyalty more. January 23, 2016
Rated 5 out of 5 by Wonderful stay This is my first time stay in W. The spectacular details in the hotel WOWs me. The location is perfect. The price is high but worth it. January 5, 2016
Rated 5 out of 5 by Concierge Team was great! Billie made our stay! The building is new and nice and exactly as you would expect of a W Hotel. The 76 story Wet Deck (pool, hot tub and F&B) has breathtaking views. As an SPG platinum member both our rooms had views and seemed the the standard upgrade. The morning brunch at Kitchen is great-good quality and much variety! Having the (paid) option to get picked up at the airport in The W Tesla was fantastic. And being greeted and checked in privately without visiting the front desk made the travel day much easier. The best part of the stay was Billie on the concierge team. Everyone on the concierge team was great but Billie went above and beyond. Our friends who visited the week earlier had told us to pass along a hello to Billie as they had had a great experience. Billie genuinely wanted to help us with transportation options, sightseeing suggestions, personally getting us in a taxi and giving our destination information. On our departure day, he escorted us the the train (MTR) ordered our tickets from the agent versus machine to save us money, walked us to the Cathay Pacific check in desk, waited for us to be checked in and then walked us to our departure train. That is what your friends do, not the concierge. Billie was the best! Look forward to seeing him on my next visit. December 9, 2015
Rated 5 out of 5 by Amazing get away in Hong Kong Again I stayed at this hotel before heading home from a business trip in China and as usual it did its magic unwinding me before the madness of a post long business trip begins at home . Thank you W Hong Kong! November 5, 2015
Rated 5 out of 5 by High Recommendation For a World Class City with many World Class Hotels, the W is one of my favorites. Access is excellent from the airport train, staff is young, vibrant and cheerful. Overall service is superb. While it is definitely "Old Hong Kong" it is most assuredly "New Hong Kong". November 4, 2015
Rated 5 out of 5 by High Class W with poor SPG recognition OVERALL IMPRESSION:  Fancy, fresh designed, high class W. LOCATION: 3/5 Only issue is the location, as it is at the harbor. ROOMS: 5/5 Superb, lovely W style, cool design. STAFF / SERVICE: 4/5 Well trained international staff. RESTAURANTS: 4/5  & (VEGETARIAN / VEGAN OPTIONS: 3/5) Restaurants are fancy, food is good, tired out the cantonese restaurant in the ground floor. Breakfast buffet is good. SPA / FITNESS: 4/5 Above average. Well equipped, very clean FIT. SPG RECOGNITION: 2/5 Not good, had to ask as a Platinum to get the lowest suite. No lounge, no Cocktail Hours for Platinum's – not even drink vouchers. EXCEEDED EXPECTATIONS: Pool area! DID NOT MEET EXPECTATIONS:  Price? Ok, Hong Kong is expansive and it is a W, but it's hard to book a night lower than 500 USD. VALUE FOR MONEY: 3/5 Ok, as mentioned above. ONE THING TO KNOW: Book a private Tesla airport transfer – amazing. October 20, 2015
Rated 4 out of 5 by usually enjoyable, but most-recent stay was less so I travel frequently for work and started using the W Hotel in the last few months when I visit Hong Kong. Typically when I stay at W HK, I will be impressed by the quality and consistency of food/service at the W Hotel. In this recent-most visit, I was placed in the room in the furthest corner of the floor I was on. This may have affected the consistency/comprehensiveness of the room make-up and turn-down services e.g. ice not being replenished, no evening chocolates. Furthermore, there were some mechanical issues with my window blinds, and the carpet was not as clean as the rooms in my previous visits. I know that these are first-world problems and minor issues in the cosmic scheme of things. However, I am highlighting them because it is not reasonable to expect anything less than excellence from among Hong Kong's top-notch hotels. On the plus side: 1/ the breakfast buffet spread is amazing - quality food and very healthy and fresh options too. 2/ the room size is generous (for 1-2 persons) 3/ concierge are extremely helpful October 15, 2015
Rated 4 out of 5 by Great Location Overall a very nice hotel although a bit expensive! Room was excellent although it was booked through my company so cant comment if it was a standard room or not - I don't think it was ! Pool bar disappointing October 11, 2015
Rated 5 out of 5 by Great location in HK For a company trainning session, I stayed for a while with my colleague for several days except for the registered nights. It was too easy for us to find a hotel after getting off a express. The condition of the room and banket also were the best I've ever. I guess that place would be best of best for the business traveler. Thanks October 3, 2015
Rated 3 out of 5 by Great hotel but poor staff I travel at least once a month and decided to stay at the W Hotel in Hong Kong this time, where I normally stay at a different five star hotel. I've always liked W hotels for their modern and contemporary feel. The hotel is very nice itself, something one has come to expect and appreciate from a W hotel but the staff were very unwelcoming from the time I checked in. The only good staff were the room service waiters but the receptionists in particular were a nightmare to deal with. I hope they can be well trained in friendliness and courteousness to guests of the hotel for the future. September 12, 2015
Rated 5 out of 5 by Amazing services We have stayed other W hotel before, such as Paris and New York, I have to say W Hong Kong has the best customer services and most family friendly. All the staff we met always have big smiles on their faces. We have a big suite, the cleaning person (a young man) had done a great job everyday. Gordon (I hope I didnot get his name wrong, a handsome young Chinese man) who checked in for us was very professional and helpful. My family had a great time this week in HK and can't wait to come back next year! September 7, 2015
Rated 2 out of 5 by Never again Its not the fist time I stay in this hotel Iv been staying there for a few years now, and its been getting worst and every time they email me say give us another chance and we will make your stay better and even when I book I send them an email about what happened in my last stay and still the service don't get any better it gets worst, now even the public areas in the hotel are leaking water from the sealing on the 16th floor which is also dangerous, we also found some sharp stones in the pool and sharp objects while swimming with my 5 years old daughter. Also the TV sound kept going on and off and so on until it stooped working completely so had to call again and wait for some one to come and fix ..etc It was unbelievable even when I wanted to talk to the duty manage he was in front of me and the receptionist told him, but he completely ignored it, if this is the type of managers they have I have no idea how would they will ever improve services. I know that some times these things happens ... BUT issues for my the last 4 stays I don't thing that's normal Its fair to mention that some of the staff was fantastic but this dosnt make up for over all, I mean if im staying in a 2 stars hotel that would be okay. Next time Im in HK I will stay somewhere else. September 2, 2015
Rated 5 out of 5 by WOW Experience I've stayed at this hotel just about every time I'm in Hong Kong which is about 4-5 times a year since they've opened. Conveniently located right atop the Kowloon Airport Express Stop, the W Hong Kong is by far the way to go when choosing Hong Kong. This most recent stayed started out a dud as we were assigned a room and when we got there, the room was already occupied by another guest. Quickly notified of this, the Welcome Desk was able to move us into another room with a spectacular view of the waterfront as well as Hong Kong Island. While the benefits of being an "elite" member have eroded (free internet, late checkout etc) and the staff has turned over quite a bit since our first stay here, Sammy Yick at the Welcome Desk for GOLD/Platinum members has always gone above and beyond to help out whenever/whatever. She upholds the gold standard of service and excellence. August 28, 2015
Rated 5 out of 5 by This hotel is excellent I would like to thank you all the staff working in this hotel. Everyone was professional, responsive and very friendly especially Christy Chun and Yvonne Chin at the Welcome Desk. They were great and were able to accommodate our needs during our 3 different stays in July 2015. I also would like to thank you Housekeeping staff for cleaning our room as we feel very comfortable during our stay. August 9, 2015
Rated 4 out of 5 by Great hotel in Hong Kong Trendy hotels. Rooms and food are nice. Service is good and staffs are helpful. A+ is the location which is easy of access and close from business/ shopping. One of my prefered locations in HKG with my family July 5, 2015
Rated 5 out of 5 by Fantastic! Absolutely fantastic. Short of offering an airport pick up and drop, there are absolutely no complaints for this hotel! May 21, 2015
Rated 5 out of 5 by Great location and beyond satisfaction service We travelled with our 6 year old son and was surprised by the kindness towards him as this depends in hotels.The view of our room was incredible. The location is perfect as you're at quiet place but also quickly in the centre or e.g. Shek-O beach. One reason to visit this hotel W Hongkong is the breakfast: outstanding and the people who serve you are sincere and make you feel special! May 17, 2015
Rated 5 out of 5 by Excellent Stay The hotel and the staff were top-notch. The staff was extremely courteous, professional, and helpful. The hotel itself was very nice (suite, gym, pool), and the location is great, with easy access to the main island, airport, and TST. Platinum status was recognized as well. I will defintely be making the W HKG my preferred hotel. May 11, 2015
Rated 5 out of 5 by Great property, great location, responsive staff We saw firsthand why my colleagues so strongly favor the W when in HK. In short it was an outstanding experience in every way. May 3, 2015
Rated 5 out of 5 by Fantastic stay and staff No doubt !!! W hong kong is the best choice for SPG memebers. Warm welcome and beautiful smiles and favors for SPG members. It makes me happy and comportable. Thank all staffs!! Especially, the development manager Mandy showed what is the service for guest. I can not forget her favors. May 3, 2015
Rated 5 out of 5 by Hotel modern and cool. Excellent stay. Rooms were modern and clean. Front desk staff were attentive and friendly. Special thanks to Francis who followed my requests regarding check out. Will definitely recommend to friends. May 1, 2015
Rated 5 out of 5 by Exciting Hotel This hotel is in a perfect location right above Kowloon Station. Perfect for traveling throughout the city, shopping, restaurants. The food at Kitchen was great and the rooftop pool and bar is amazing with spectacular views. Woobar had plenty going on along with different specials throughout the week. It was entertaining with a nice croud during the weekdays. Overall a great three night stay! April 8, 2015
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