W Chicago - Lakeshore

  • 644 North Lake Shore Drive
  • Chicago,
  • Illinois
  • 60611-3017
  • USA
  • Landkarte

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Rated 3.4 out of 5 by 497 reviewers.
Rated 4 out of 5 by Missing the basics Swanky lobby and rooms, but they're messing up on the basics. 1) The fitness room has a nice rack of dumbbells. Except most of the dumbbells were missing! There was only a mismatched set, not even pairs of most weights. 2) The cover to my ironing board was severely wrinkled and stiff, making it really hard to iron my clothes 3) The "Do not disturb" sign was missing from my door (which I always use). Come on, W, a swanky redesigned hotel is useless if it isn't meeting travelers' basic needs. July 17, 2014
Rated 2 out of 5 by Service at the W The service at the W was not the quality that you would expect from a W. We had to call for towels three out of the seven days that we stayed and two of the nights they had problems delivering the towels and one of the nights they did not have towels and gave us robes to dry off from our shower. We went for breakfast at the restaurant and it took 45 minutes for our food to be served and it was not correct. I would not recommend the restaurant at all. The food was not good, the eggs were not cooked enough and they had a very strong buttery flavor. July 15, 2014
Rated 2 out of 5 by Dissapointed The W Lakeshore was very dissapointing during this visit. The Check in process took over 25 mins as the staff was either not available or not interested. The room had no towels. and the Bathroon was not well cleaned. The valet took 20 mins to get our car the next morning. All in all the hotel was not run well. Will have to think twice about returning. July 18, 2014
Rated 3 out of 5 by could have been cleaner walking into the room i was impressed by the decor but as I explored the room a bit is was a bit dirty. The robe had huge yellow stains on it which kind of grossed me out and then i began to wonder if something like a robe is in plain sight and dirty, what else could be dirty. Some of my towels were stained as well. My room also had a beeping noise which i could not identify and could not determine if it was the hotel or outside, either way it was annoying and made it a bit hard to sleep. Unfortunately i was too busy to really notify the staff. July 14, 2014
Rated 2 out of 5 by Underwhelmed I was excited to stay at the W for a trade show in July. But I was disappointed. The staff at the check in and concierge was young and not quite sensitive to travelers. I get to my room and there is no information at all on the hotel, no menu, no lay-out, nothing. i called and had one sent up, everything seemed to take a lot longer than normal. I ordered breakfast one morning and was told it would be 35 minutes--an hour later it had not showed up and I had to get to get to the trade show. Went down to the lobby to meet a co-worker and take the shuttle and there was a large coffee pot, so at least I'd get coffee--nope, that was empty. The air conditioning in my room sounded like a small aircraft when it kicked in and woke me several times over the night...each night...all four nights. I was told they recently underwent renovations. Yikes. I'm sure the lighting in the hallways was supposed to be hip. It was dark and annoying. July 17, 2014
Rated 3 out of 5 by SPG what? I was all excited to see the newly redesigned space but was sorely let down upon arrival. The front desk was difficult to find, it was right next to the bar which made it very loud to talk to the Check in people. There was NO SPG preferred line so I had to wait 20 minutes to speak to someone. As a gold member i usually enjoy a little extra welcome when I check in and a nice upgrade. Somehow this got missed at first . All n all, not my favorite SPG property I have visited. July 15, 2014
Rated 2 out of 5 by Horrible Front desk staff The front desk staff was horrible. I had two rooms and I wanted them together so we left so they can get them ready...when we return one was on 29 the other on 10. I told her when I left they were together and she was like well that's not what I show then I told her who checked us in and then she went to verify it as if I was lying. Then after she had egg on her face she realized the mistake and tried to fix it with an attitude. Then that night, I needed to give the key to the front desk and she wouldn't take it but said I had to give the name and give my id and room number in order to make a key for my future guest. Meanwhile she has a random guy just standing there listening to my conversation. I don't know him, he's not an employee, could be a serial killer and now he has my name and room number. Anyway, just unprofessional. July 15, 2014
Rated 1 out of 5 by Nice room, awful service The room was beautiful with a frozen lake for a backdrop. The $60/night parking was annoying. Getting double charged for parking, and another nights stay, and then being told to call my credit card company because they can't find the transactions was annoying. Having to call 4x to hear this, along with them never calling me back means this is a property to avoid. May 23, 2014
Rated 4 out of 5 by Front desk The Front desk was very busy. There was a very long line and only 1 person helping. She did not ask me for my SPG welcome ammenity, did not acknowlege my status. July 17, 2014
Rated 2 out of 5 by This hotel had terrible customer service 1) Room was not clean and ready upon arrival, which was 30 minutes after the scheduled check-in time. 2) Room was still not ready 65 minutes after I arrived...a total of 95 minutes after the scheduled check-in time. 3) During my 65 minute wait, received no compensation (drinks or offers to hold luggage) 4) Only received room because I had to complain to a manager. According to the girl at the reception desk "It's not my fault". 5) Room was dirty. The last guest had left his/her "lip prints" on the window between the bathroom and the room, and it wasn't cleaned. Disgusting. 6) Had absolutely no bath towels in the room. When I asked for towels, the hotel only brought up 2....they know I had 4 people in my room. 7) This is not a hotel for a young family. GREAT location for a family...but not the greatest atmosphere. July 15, 2014
Rated 2 out of 5 by Not my place I thought that this was a Westin and was looking for a different experience. This is good for the hip crowd, but not for a more conservative person like me. July 17, 2014
Rated 5 out of 5 by Thank you W Lakeshore Had a wonderful time at your beautiful hotel. Thanks especially to Daniel, Marilynn, Ramon, and Jackie for taking great care of me when I checked in late. Was incredibly nice to be upgraded, and given a complimentary late check out. I can't wait to visit back again soon. July 16, 2014
Rated 2 out of 5 by Larry Robinson I was expecting a lot more than what was given for my experience, I had other choices but decided to give this hotel a try. I will never stay at this hotel when visiting Chicago Lakeshore! I paid my hotel in advance all up front months prior, and ask if there were any other things I need to pay up front or any other changes they informed me because I paid all upfront everything was taken care of. This was not the case when I arrived for check-in they tried to charge my card 600.00 for incidentals and would not let me have my room if I did not agree with this charge! I was extremely upset I have stayed at some of the best hotels in the nation and this was the first time that I heard either you pay incidentals or no service. Very poor amenities for the price at this hotel, I would not recommend staying at this location try the other fine establishments before acquiring this one! July 14, 2014
Rated 3 out of 5 by Beautiful views; medocre service Great views of the lake and very conveniently located to downtown. I was disappointed with the service. You have to ask for what you want repeatedly. Not very responsive but apologetic and polite. Not sure I would stay again for my vacation. July 15, 2014
Rated 1 out of 5 by this was a W? this property is very tired and not at all what i think of as a W (other than it being overly noisy and dark). the service was poor in the restrt and otherwise. July 15, 2014
Rated 3 out of 5 by Disappointed Follow up for incidents needs improvement with writing up incident reports. Also, we were never informed that key entry was required after a big event. In addition, we were never informed that they put a 3-5 day hold on your credit/debit card for incidentals per room.. We felt that the halls were to dark especially if you have a low vision problem, and there are no vending machines for snacks. Valet parking is much to high, and they only give one bottle of complimentary water for one person when you have a party of two or more in room. I would recommend this hotel only if you are there to see fireworks. July 7, 2014
Rated 4 out of 5 by Hip Happening Place We always love the W Hotels. They are clean, welcoming and have a fun hip feel. The W Lakeshore is no exception. The location is fabulous. Walking distance to Michigan Ave. and Navy Pier is very convenient. I have stayed at many Chicago hotels and i really like this one. July 14, 2014
Rated 3 out of 5 by Worst stay at a W hotel in my life We stayed here for a 15 guy bachelor party and had 7 rooms including a suite rented. The suite was suppose to be 2 bedrooms but the ajoining room was booked to someone else. We bought alot of liquor for a boat party on saturday and the hotel staff only allowed us to bring 2 cases of beer and 1 bottle of scotch up to the room which i find rediculous. We didn't have any complaints on noise during our whole stay. We requested extra towels and ammenities serveral times and we had to track down housekeeping in the hall to get stuff. And we spent almost 2 hours in the resturant for breakfast on sat morning. We didnt get any refills on water and was never asked if we need anything after we finally recieved our food 1 hour after ordering. We just left money at the table cause waiter didn't bring the bill after being asked for it several times. And the elevators are horrible. You can plan on it taking 20min to do a round trip from the 31st floor to the lobby and back during peak hours. The reason we had to go to the lobby is becasue room service was horrible. I will more than likely never stay at this W hotel ever again. July 14, 2014
Rated 3 out of 5 by Not worth the money I don't think the service or facility was worth the money. July 14, 2014
Rated 4 out of 5 by Fourth of July Wedding Great location and close to Navy Pier. Hotel staff was top notch in service. Floor was very quiet. Decor and atmosphere of hotel is hip and lively. July 13, 2014
Rated 2 out of 5 by Just awful This hotel lacks everything you expect in a Starwood Property. The bed is hard and uncomfortable, not heavenly. Despite a recent remodel, the décor is shabby and worn. The staff is unfriendly, aloof and arrogant. The management lacks empathy in dealing with requests from SPG elite members. Overall, this is one of the worst properties in the W Hotel chain. If you want to stay at an SPG property in Chicago, stay at the W City Center, the Sheraton Towers or the Westin on Michigan Avenue. All are better options than this horrible property. July 8, 2014
Rated 3 out of 5 by Continuation I've stayed at this hotel several times and more often than not, I have trouble with the wifi. I'm a business traveller and therefore spend a lot of time working at night or in the mornings, and a wifi connection that's spotty at best doesn't work for me. July 11, 2014
Rated 2 out of 5 by upgraded look, downgraded service Overall, after staying here many times in the past... I have to take this W hotel off my list of places to stay in Chicago. Upgraded rooms and Lobby are nice, but the grunge and mold in the shower, and the marks and scuffs on the walls in my "newly renovated room" is unacceptable for a hotel of this caliber. Came back late in the afternoon, housekeeping had still not cleaned the room (was working on room across the hall), gave her a tip, she said it would be done right away. Came back to no room yet cleaned, and a bag of garbage outside the room. Took the tip and ran! Front desk staff was very unwilling to do much of anything to resolve issues with room and staff. Cannot recommend this hotel, which is a shame because it has been much better previously. July 7, 2014
Rated 5 out of 5 by New and improved Lakeshore location The place was under construction for a while. Now it's super swanky and sweet. Really happy every time I'm there. July 11, 2014
Rated 5 out of 5 by Excellent hotel This hotel was beautiful. The room was clean and the ammenities were high quality from the bedding to the towels. Staff went out of there way to be friendly and helpful. Appreciated having complementary coffee in the lobby in the morning! July 11, 2014
Rated 1 out of 5 by Below Expectations This hotel is overrated. Beginning with the staff, who were less experienced in the hospitality industry. Our room was not ready at the expected check-in. The Concierge was rude and abrupt. The hotel lobby felt like a club-scene filled with loud young party-going people. The room itself was what we expected but the bathroom was too open and did not allow for any privacy. After check-out the billing was completely wrong on my credit card and I needed to call multiple times to resolve the issue. July 8, 2014
Rated 4 out of 5 by Very modern and funky Hallways are dark with weird lighting, but overall has a funky vibe. Rooms are very modern. I usually like a hard bed, but this one was really hard and not as comfortable as a usual Starwood bed. July 11, 2014
Rated 5 out of 5 by Great place to stay in Chicago, if you want a view The hotel was remodeled nicely, and has a beautiful view of the lake. If you want to be in the thick of downtown, it's a little bit of a walk. However, the payoff is that great view, a very nice common area and room, and exemplary service, especially for the price. July 10, 2014
Rated 3 out of 5 by This hotel needs to be better organized This was my second stay at the W - Lakeshore hotel in Chicago, and again I was left a bit disappointed. We arrived at 4:30pm - well after the standard 3pm check-in. Unfortunately, 'no rooms were available'. We planned on changing before attending a wedding and the hotel did not offer any reasonable accommodation to do so (public restroom in the lobby, seriously?). The lobby was a madhouse, but the hotel should be prepared for check-in rush on a weekend in Chicago. We received our room keys as we were dropping our bags off and didn't see the room until late that night. The room was great though! Well appointed, nice styling - just don't plan on June 27, 2014
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