Rated 3,3 out of 5 by 437
Rated 5 out of 5 by Roxy14 This hotel lwas amazing
When i first booked this hotel, i didnt expect for it to be breathtaking. The decor was very modern and "hip" as they say. Our hotel room was very spacious for two doubles. The bed was amazing. very comfortable. Although we loved the hotel there were a few problems. when we found out valet was 60 a night we had decided on parking the care in a garage and walking back to the hotel. we asked valet and he said there were no parking garages near the hotel. fine. when we walk in the hotel it was beautiful but very dark. you could barely see where you were walking. and there was something under the carpet in front of the elevators because i must of tripped about 3 times walking in.fine.when we finally get to our room there was a huge wet stain by our bed. it smelled of carpet cleaner so someone must have thrown up and washed it quick .When we go down to the restuarant it was very nice but the food was alright and and it was way to exspensive. our waitress did not write anything down and she assured us she knew what our orders were. when we get our plates all of our orders were mixed up. roomservice is very slow. Overall our hotel stay was amazing but the staff needs improvment.
14 avril 2014
Rated 5 out of 5 by windycitystyle W Chicago
Awesome Room! Awesome Hotel! Awesome Service!
1 avril 2014
Rated 5 out of 5 by BSnow A Great Way To Bring In the New Year
The NYE package was great! We had a beautiful room with an awesome view of the (frozen) lake. We had a toast at 12 am and enjoyed our breakfast and late check out the next day.
17 janvier 2014
Rated 5 out of 5 by JFra Great Hotel
Comfortable rooms, friendly staff
13 janvier 2014
Rated 5 out of 5 by chantelltinamarie FAVE HOTEL
I love this hotel i've stayed here 4x. I celebrate my bday every year in chicago at this location. in 2015 i will be staying at the aloft chicago city center (something new). the customer . Nice for people who enjoy night life and lounging with friends in very modern chic setting. the food is great, the atmosphere is great, and the staff is nice too.
26 décembre 2013
Rated 5 out of 5 by VeryGoodPointsStacey WOWed by W Once Again
I love this hotel. As a platinum member I was upgraded to a suite with a great lake view. There were fruits and cheese waiting in the room for me with a special note recognizing my 100th night with Starwood this year. The service was great and I felt very welcome the entire trip.
The hotel is on the older side and starting to show that age, but they are scheduled to undergo a major renovation so I wasn't bothered by the age as I know it will be refreshed soon enough. Even with the need for a refresh, it's still an amazing property and provides everything you'd expect from a W hotel.
The location is great and another huge plus is the Bliss Spa located in the hotel. One of the best spas around.
I love the hotel and will be back.
26 décembre 2013
Rated 5 out of 5 by Walt43 Friendliness - Hospitalitality
The W Lake Shore is an outstanding hotel. The staff was very friendly, helpful and courteous, from the front desk, to the restaurant wait staff, to the maintenance and house cleaning staff you meet in the halls. The staff made our stay extra nice and they made us feel welcome. I would highly recommend this hotel to everyone. Thank you W for your kindness.
19 novembre 2013
Rated 5 out of 5 by kos301 Great Staff and Stay
The hotel was great and the service was excellent.
18 novembre 2013