Rated 4 out of 5 by Zcip Lovely Rooms!! But...
This is my second stay at this W. I love the building, I love the rooms. The decor, southern comfort with an edge, are wonderful. The restaurants are enjoyable, the rooftop bar is great too.
Location, its easy access to get the aiports, and it is surrounded by great restaurants and even a mall. No need to go far...
Now, the cons....
Do not expect the staff to care if you have stayed there before, Nonetheless, they definitely will not care that you have SPG status including platinum. Front desk staff appearted to be bothered to have to check me in at all.
I had an incident where a staff member made an unauthorized charge for roomservice on my account. Asked the manager to reach out to me 2 times, and never heard back. Beware, and make sure you keep tabs on all room charges.
April 21, 2013
Rated 5 out of 5 by Rick65 Great Job!
I used my suite night awards and it worked, I stayed 4 nights 5 days and having a suite really helped make me feel at home. The service at the front desk was perfect, Scott greeted me as a starwood member and took care of all of my needs. His follow up was great I requested some help with finding me a yoga instructor and he did. Thank you! This will now be my hotel for business every month.
May 3, 2013
Rated 5 out of 5 by RedandFred Affordable Luxury
Needing a nice weekend getaway from the late summer boredom that sets into the Atlanta suburbs in early August, the W seemed like a good idea. We were right! With only two night's to spare from our busy schedules, the W in Buckhead fit the bill. Staff were attentive with out being overbearing, the Wet Deck is a great place to be seen with out be pretentious, and after an evening on the rooftop at Whiskey Blue, wifey and I after retiring back to the room in the wee hours, ruffled the sheets a bit, and then simultaneously melted into them for a quiet and well deserved nights rest.
The next weekend doesn't seem like it will come soon enough...
August 7, 2012
Rated 3 out of 5 by CanuckTraveler Disappointing
It may be personal flavour but the W brand just doesn't do it for me. There are some great W's out there but this isn't one of them. The room was small and the facilities weren't good. The gym was terrible and room service was bad. No SPG recognition.
April 18, 2013
Rated 3 out of 5 by cnwo4life Nice property but needs work
Checked in the W Buckhead on a Saturday, as a Platinum I was given the Wonderful room I had booked, no upgrade, and no explanation. At 4pm I decided to visit the pool, but was unable to do so because of the massive crowd of people. Many who were not guests of the hotel, but had paid an admission to the pool. I consider that completely inapropriate. So I decide to go back to my room and watch a movie, and I could not believe it when I was asked to manually punch in my credit card number. I have never been asked to do that throughout my years of travel.
The good news is, this property has nice rooms and staff, but the best kept secret is Eric and the rest of the staff at Market. I ate there and was very impressed with the amount of dedication and service I recieved. Always there when needed and no where to be seen when not. Perfection from the crew at Market. You guys made the difference in me giving this property another try.
May 28, 2012
Rated 2 out of 5 by BuckeyeVoice Overpriced
When booking a room online it does not list there is an additional parking fee, which is a ridiculous $32 per night. The tiny, tiny, tiny bathroom is almost OK for one person; however, when shared with another individual the bathroom size is unacceptable.
My husband and I felt this hotel (combined with the parking fees) was overpriced for the value.
June 12, 2012
Rated 5 out of 5 by Shamond31 Exceptional Hotel!!
My recent stay at the W was great! Easy and quick check-in, quiet, beautiful lobby, great food, front desk staff-amazing, and the location is perfect! The only two things that were not of my likings are the half glass shower, which easily wets the floor and the music played on the rooftop. This hotel is very diverse in guests and I feel that this should be taken into consideration in every aspect. So maybe a better mixture of music would be more pleasing. I mean, the atmosphere was great, just didn't enjoy it as much as
had expected. I like the fact that everyone acted
civilized and mature and not wild!! Overall, the W will
be my choice of stay every time I'm in the city!!
July 28, 2012
Rated 3 out of 5 by Kinglouie3 Surprisingly Mediocre
I've stayed at the W downtown atlanta and it was MUCH more entertaining and worth the money. Although the front desk did an outstanding job of finding limo service for me, I was shocked at the room and the amenities that were suppose to be in the room were not. And on top of that my price online said one thing and the price I paid was totally different from what I was actually quoted, very unprofessional. Downtown W is better hands down.
February 17, 2013