Rated 3 out of 5 by David81 Don't get too excited
I was excited that I got a fabulous room and two free drinks, apparently for the price of a wonderful room. It turns out all the rooms are the same size (small, no separation between bathroom and bedroom) -- the only difference between wonderful, fabulous, spectacular is they give you free water. And the free drinks? Only good from 6 - 8. All in all, an okay place, but no great shakes. And the ac unit is unbelievably noisy!
November 8, 2011
Rated 5 out of 5 by CTinDC7 Fabulous Stay
Stayed here in Oct and had a wonderful experience overall. There were a few hiccups - my TV died while I was watching it and the toilet overflowed for no reason, but they stay was QUICK to fix both things and very apologetic. They comped us breakfast or drinks tickets for our inconvenience, which is as it should be. We will probably stay here every time we come to ATL.
We def. got Starwood level service.
December 7, 2012
Rated 2 out of 5 by BuckeyeVoice Overpriced
When booking a room online it does not list there is an additional parking fee, which is a ridiculous $32 per night. The tiny, tiny, tiny bathroom is almost OK for one person; however, when shared with another individual the bathroom size is unacceptable.
My husband and I felt this hotel (combined with the parking fees) was overpriced for the value.
June 12, 2012
Rated 5 out of 5 by Shamond31 Exceptional Hotel!!
My recent stay at the W was great! Easy and quick check-in, quiet, beautiful lobby, great food, front desk staff-amazing, and the location is perfect! The only two things that were not of my likings are the half glass shower, which easily wets the floor and the music played on the rooftop. This hotel is very diverse in guests and I feel that this should be taken into consideration in every aspect. So maybe a better mixture of music would be more pleasing. I mean, the atmosphere was great, just didn't enjoy it as much as
had expected. I like the fact that everyone acted
civilized and mature and not wild!! Overall, the W will
be my choice of stay every time I'm in the city!!
July 28, 2012
Rated 4 out of 5 by Ansuz Great Hotel - SoSo Food
Overall, this is a great example of a W property. As another reviewer said, this one seems to be a little more "business freindly" and tones down some of the more overt aspects of a typical W (noise primarily). The staff is kind and attentive and as a whole, its a good hotel.
My biggests issue is that for a hotel that prides itself on treating all of your senses, the food is really below part. I had room service there all three nights and each night left me feelling like I was paying sky high prices for very average food.
April 10, 2012
Rated 5 out of 5 by Honeymooning2 Anniversary Get Away
Enjoyed this weekend as we celebrated our wedding anniversary. Beautiful location and friendly staff. Had minimal concerns that were addressed promptly. Will visit again!
December 1, 2014
Rated 5 out of 5 by Princesstrj Birthay Spectacular
My stay here to celebrate my birthday and ring in the new year was awesome. I recieved AWEsome customer service while I was there and felt valued and appreciated the Icing on the cake was when I recieved a Bottle of Champange with Fruit and Chocolates in my room on my birthday that was a great personal touch. Thanks everyone!! My only complaint is the 30.00 valet charge per night when there is no other parking options....I feel that that should be reduced especially for guest that is really outrageous.
January 4, 2012
Rated 5 out of 5 by gap60 Unbelievable -
As always - the reception by the W Staff exceeded my expectations. It started with the warm welcome from Amy at the front desk. Followed by the detailed assistance from Robert to get my personnel belongings set in my room. No detail left undone…wow, I love these guys!
Willie – it’s like haven’t your own driver, he is the best as what he does, his demeanor, insight on activities in Buckhead, and overall personality is a delight and right on spot each and every time!
I can’t say enough about Felicia, Scott, and DM…they are gems! It’s truly amazing; as they never compromise world-class customer service, regardless of the time of day, nor the attitude of the customers…I’ve said it before, no stone unturned when it comes to the details provided!
THANK YOU SOOOOO MUCH…can’t say enough about the staff!
June 27, 2012
Rated 5 out of 5 Wonderful experience
This past weekend me and my girlfriend stayed at the W for my birthday. I was very satisfied with everything! The summer special you guys have is awesome. I couldn't stay long due to obligations but we will definitely be returning. The young African American lady at the check in desk was wonderful. She was very polite and made me and my lady feel at home, customer service is big to me and you guys didn't dissapoint! Even the valet service was timely and convenient. See you guys soon
June 7, 2012
Rated 3 out of 5 by MVCLA W The Atl
Nice hotel in great location. Great lobby and bar and restaurant. Staff was great, Rooms are really not great and bathrooms small with shower not being functional. Fit/Work-out area not competitive at all, very disappointing
September 14, 2014
Rated 3 out of 5 by Kinglouie3 Surprisingly Mediocre
I've stayed at the W downtown atlanta and it was MUCH more entertaining and worth the money. Although the front desk did an outstanding job of finding limo service for me, I was shocked at the room and the amenities that were suppose to be in the room were not. And on top of that my price online said one thing and the price I paid was totally different from what I was actually quoted, very unprofessional. Downtown W is better hands down.
February 17, 2013
Rated 3 out of 5 by MatthewF Great staff, okay facilities
During my stay, every member of the staff was warm, friendly and helpful. No issues there!
My biggest complaint with this property is the noise from the hallway and what must have been either music from the bar on the roof, or perhaps another guest. From room 918, I was definitely alerted every time the elevator came or went from the floor, as well as when anyone in the hallway had a conversation even in normal (inside) voices.
Further, the bathroom design was interesting, but a little cramped even for one person. With the lack of a truly private bathroom, I feel sorry for any rooms with double occupancy.
October 20, 2014
Rated 3 out of 5 by cec87 Beautiful Hotel, Terrible Front Desk Staff
The hotel lobby and rooms are beautiful. Unfortunately, the front desk staff I encountered when I arrived was terrible. No smile or eye contact with me whatsoever, initially gave me a room right off the elevator even though there were plenty of available rooms when I went back down to complain. Also forgot to give the drink tickets that came with my reservation. Worst front desk staff experience I've ever had.
January 16, 2014
Rated 5 out of 5 by ChillTravel Exactly what a W should be
This hotel was easy to check into, everything in my room was clean. Room service was delivered on time, and the food was excellent. The rooftop bar is wonderful, and comfortable. Taxis were available at all hours.
Only complaint is the shower - there is no door to close, so water tends to spill out onto the bathroom floor.
July 30, 2014
Rated 5 out of 5 by wbk3rd Stellar.......
First time staying in Buckhead in more than a few years. Location was recommended by colleague and was a STELLAR stay. From the moment I walked in until I departed - needs were anticipated and expectations exceeded...and then some. A special recognition for Scott, the concierge without equal.
I have stayed at W hotels all across the country, and this is the best....without question.
July 23, 2012
Rated 2 out of 5 by Patrick99 Not worth the money
Hotel is not worth the W name. Lobby was nice as were the hotel facilities. The room was dirty, and tired. There were stains and furniture was chipped. The noise was terrible, and at all hours of the night. Several calls downstairs lead to nothing, even though there was a fight outside my door. Room was low and we were waken up by garbage trucks. View was of a dirty alley.
January 25, 2012
Rated 3 out of 5 by Charlie15 Ridiculously small bathrooms
The bathrooms in this hotel are so small that having two people in the room would be very difficult. Also the air conditioner is so noisy that it's very difficult to sleep. Room service is good but there is no coffee pot in the room so no way to have coffee in the morning. There are better hotels within a block of this one.
May 2, 2014
Rated 5 out of 5 by MexicoBeachMichael Well Trained Staff
Had to make an emergency stay at the W due to a fatal illness in my family. From all who asked what the purpose of my stay was, I received genuine compassion, & concern. My name was remembered by everyone I encountered during my stay. That personal touch made a tough situation a bit easier.
I would be remiss if I didn't mention Tiffany in the dinning room. She took care of us for both of our mornings there. She is as real as real can get. Truly caring about the family. In fact, we swapped email addresses so she could be updated.
Unfortunately, I will have to return to Atlanta for memorial services. And I will be staying at the W Buckhead.
August 9, 2014
Rated 5 out of 5 by craig1 Amazing Anniversary!
I would just like to thank the entire staff at the W Hotel Buckhead for making our 30th Anniversary so special! The recognition went above and beyond my expectations. David added a few extra touches that put the icing on the cake! Thank you for a most wonderful stay!
December 9, 2011
Rated 5 out of 5 by mactx As advertised, great place to enjoy Atlanta!
I had a great stay and definitely recommend staying here when visiting Atlanta. Specifically, Taz, from the front desk made sure I had everything I needed for my stay and made great recommendations! Thank you Taz and W Buckhead for the excellent experience!
March 15, 2014
Rated 5 out of 5 by gap60 The Best
The Welcome Staff is simply the BEST! Amy checked me in (she’s so awesome) as always with the utmost professionalism and care...add Melinda's warm smile and genuine appreciation for all that walks into the “W” made it a perfect night at the “W Buckhead.”
July 24, 2012
Rated 5 out of 5 by gr68 This Hotel has great amenities
My Wife and I absolutely love the W Hotel. We have a "staycation" there at least once every three months. The staff, the rooms, the amenities are always first class. We highly recommend the W!
August 12, 2012
Rated 3 out of 5 by lonesome problems
The shower did not function in the first room we were given. We were moved to another room and the morning we checked out there was no hot water in the shower.
May 12, 2014
Rated 5 out of 5 by Shante35 Outstanding!
I was extremely surprised by this hotel! The staff made me feel like royalty from checkin to checkout. Nothing was too much to ask for. I can't wait to stay here again!
January 5, 2012
Rated 5 out of 5 by Punkin35 The W
I had a great time at the W....The location was close
to all the major to do's in Alanta. Robert was so helpful ...ALL the the staff was so nice check in was a breeze.
August 8, 2012
Rated 2 out of 5 by Patrick99 Not exciting and too noisy
Very noisy, and staff did not seem to care. Second trip to this hotel this month, and same issues. Will not return.
January 25, 2012
Rated 5 out of 5 by Angelisa43 Wonderful hotel!!
This hotels was wonderful. We love the rooms!! WE will recommend and stay again going forward.
February 25, 2014
Rated 5 out of 5 by JennPenn First visit
AWESOME!!!!! Loved this unique hotel. A fun place to stay with friendly, responsive staff.
March 2, 2014
Rated 3 out of 5 by RJS1 Not your normal W experience...
For someone raised on the "spartan cool" of the W properties' vibe elsewhere, the decor here was a little surprising. Little bucks' heads sewn into throw pillows on the flowered chairs? Kitschy...but I can get with it.
Bell/Valet staff were very attentive, and jumped to assist upon my arrival.
Front Desk were helpful, but only so far. The room I was provided was not what I'd reserved (King means King...not "we'll try if we're not full"), and after protesting a bit, sorted me out.
As for the room itself - A/C was loud, it's a tad cramped, and the chair for the "work" desk doesn't really lend itself to sitting and working. Thankfully, the bed was comfortable enough to double as a sleep and workplace.
Rooftop bar makes up for a lot. Nice outside seating, attentive (yet not overbearing) service, with good drinks and neat nibbles. Room service was also a treat in the morning...just be sure to be hungry, as they take their calories seriously here. Great omelette, bountiful bacon...don't plan on lunch and be skeptical about dinner - a great thing!
Is it going to make it into my regular rotation of W Hotels...not likely. Would I stay here again if I have to work in Buckhead, just so I don't need to deal with traffic from another part of Atlanta - yes.
December 24, 2011
Rated 5 out of 5 by Joyce901 Great hotel and staff
Great hotel your staff was amazing to my family and I.
August 4, 2012