Rated 2 out of 5 by art76 CUSTOMER SERVICE? What is that?
This is my third stay at the W hotel in Barcelona. Overall, the hotel is cool, vibrant and in a very nice and quiet location but senior management needs to make some great improvements in the customer service area (checkin and concierge) and adjust attitude if they want to be worth a SPG category 6 hotel.
- Quiet location
- Great gym
- Great spa
- Great views
Much needed improvement:
- Checkin: there´s always a drama at this hotel (330pm your suite is not available or your names get mixed up in the reservation)
- Room cleanliness: major spots and unpleasant smoke stink
- Concierge area: lot of attitude when asking simple questions (I was initially refused making a reservation at Bravo 24; I had to identify as a hotel guest).
- SPG recognition: no upgrade according to SPG Platinum standards.
December 7, 2011
Rated 4 out of 5 by Tender1 best situated hotel of Barcelona
Perfect Hotel by the sea. Very good helping staff. .Super breakfast Very good Spa and gym.
No good security coming from the beach (door was open must of the time ) , very noisy Hotel , the background music was to loud and all over the place...no quiet zone's !!!!; NO INSIDE swimming pool and the outside pool is in the shade during winter time . Bar the Eclipse is more a Night Club than a bar and this even at 07 pm .
November 5, 2011
Rated 5 out of 5 by blanchette ALWAYS A CONFIRMATION
DO NOT MISS THIS OPPORTUNITY. YOU'LL NEVER FORGET W World !!!
February 20, 2014
Rated 4 out of 5 by Gcg1947 Great hotel but not perfect
Wonderful view from room and furnishings very comfortable. But there are some triumphs of design over functionality - eg shower door opens wrong way and can't avoid wetting the floor outside the cubicle. Hotel guide in room was poor and no real information re restaurants etc. had to ask for any info we needed, which is annoying. No breakfast prices in restaurants or on menu. Shocked to find 57€ on bill for two buffets! Why no free wifi? Are we not in 2011? Staff all polite and helpful. Concierge was really excellent.
December 7, 2011
Rated 5 out of 5 by Jzl24 Excellent location
I had a 2 night stay at the W Barcelona mid jaunary. The location was incredible andthe design of the hotel was truely unique and worthy of the W brand. The Wave restaurant has excellent breakfast and dinner that i would highly recommend. The staff was also extremely helpful, especially George at reception, a life long Barcelonian that gave us a long list of superb dinning and shopping recommendations that made our first to Barcelona an unforgettable experience.
January 23, 2014
Rated 5 out of 5 Special
If you are going to Barcelona, thinking about having the perfect long weekend like I did, just pick this hotel! It wouldn't have been the same experience somewhere else!
It's better than a great location, it's a destination! I don't like spending so much time inside the hotel while travelling to cities such as Barcelona. However, the views from the room are fantastic, you can fall in love with the sea and with the city, without leaving the room.
There is a comfy atmosphere in the lounge and the party upstairs called Eclipse is really nice. I met people from around the world, danced, had few shots of tequila...it was a stunning friday night.
The portuguese guys from the reception and the lovely portuguese girl (concierge) were really attentive and friendly. Nice recommendations guys!
The room was fantastic, we actually got an upgrade to 'the corner suite'. I strongly recommend it. We loved to wake up and press the bottom to open the curtain. I guess you will feel like you are on board in a cruise.
Unfortunately, we didn't have the opportunity to try the breakfast. Nevertheless, we ordered the famous pata negra from the room service, and it was over our expectations. The portion was perfect for 2, the service was really fast and it was delicious!
Thanks W for the unforgettable experience!
November 5, 2012
Rated 5 out of 5 by philippe52 Ourv experience
As I already wrote in trip advisor...Welcome , rooms , restaurants and rates has been excellent...But more than that , having had a problem with my car , Three " black men" ( Gabi , Dany and Alexandro , helped me for 2 houirs to change my tire damged by a motorcycle allowed us to drive back to SAwitzerland yesterday
A big thanks
Will be back
Philippe and Nicole room 1809 22nd of January
January 24, 2014
Rated 5 out of 5 by AmaraCampsBay Best hotel we have stayed in
This hotel has it all: great decor, free room upgrade as a gold SPG member without even asking at check in, great ocean and city views, interesting clothing shop (be it a bit pricey), fantastic restaurant and speedy and correct roomservice and a breakfast to look forward to. The gym and spa are worldclass. The business centre with free internet, fax and printing was unexpected- having stayed at other W hotels who charge you for everything.
The only thing we would have wished for (travelling with a 6 year old) was a kiddies club, but as far as we know that is not standard for W hotels.
We could not fault this hotel for anything (and we are in the hospitality industry ourselves so are really critical) and had a relaxing and comfortable stay without any hassles whatsoever. Our compliments to the management and staff of the W Barcelone.
January 9, 2012
Rated 5 out of 5 by Benny1976 Great hotel, great view
The W hotel is a cool hotel with a fun vibe and very friendly helpful staff. A trip up to the Eclipse bar at the top of the hotel is a must and whatever you do, do not miss out on the delicious breakfast full of healthy and not-so-healthy options. Tucked away at the end of a promenade, it is a bit of a trek to the nearest station and the main part of the city but that only reinforces its exclusive image
February 14, 2014
Rated 5 out of 5 by rye27 Great Location, Great Ambiance
Can't wait to be back !!!
January 27, 2014
Rated 5 out of 5 by Geosn00p Amazing SPG Experience
I'm just getting around to writing reviews for all my SPG hotel stays and my stay at the W Barcelona is undoubtedly at the top of that list.
After graduating from college, me and my three buddies did a two week Euro trip. Having been out late in Paris the night before, we came to Barcelona not having a hotel booked. To complicate matters further, there was a huge techno festival in town that weekend, so all the hotels we had looked at before the W were booked. As I love SPG properties, I persuaded my friends to stay here although it was a little above our price range. That ended up being one of the best decisions we could have made.
I ended up booking the room as soon as we got off the plane. When we arrived, we met the nicest bellman. There was a party going on for techno festival in the area overlooking the pool. While it was closed off to everyone except those who had tickets, the bellman let us in and took everything to our room so we didn't have to miss out on the party. He even managed to grab us some drink tickets.
We didn't go to our room until after the party and when we got there I couldn't believe where they placed us...it was in this huge room looking straight out into the water. The view could not have been nicer.
While we were there, the World Cup was going on. The hotel had a place to watch the game downstairs in the meeting area. While watching the game, staff came by to take any food/beverage order we wanted even though we were no where near one of the restaurants. They really went above and beyond to make it a great experience for us.
Overall this was a fantastic experience. Amazing staff, room, and hotel. There are a ton of young people here and the hotel does get loud and crowded, but if you don't mind that, then I couldn't think of better place to stay with in Barcelona.
May 22, 2012
Rated 5 out of 5 by PlatStud Excellent W
Stayed here in March arrived early at around 9AM in the morning. Agent honored GOLD status and upgraded a Studio Suite to a Cool Corner Suite. The Room was very spacious and had awesome views of the sea, harbor and the City. Everyone we talk to was happy to assist us and delighted that we were there. The lounge upstairs was very upbeat and bartenders even gave us free shots. Cristina, the escort to the lounge was awesome alongside the bouncers that were there. Overall, great hotel, only little issue is a bit remote from all the attractions so be prepared to walk.
January 25, 2012
Rated 4 out of 5 by Sneeks Fantastic Hotel
a great location on the beach and within walking distance of Barcelonetta....a lengthy walk to La Rambla. Hotel needs a shuttle to these areas. WOW suite was amazing! Great views, great facilities and as always Bliss products! Recommend it for anyone going to Barcelona.
November 26, 2011
Rated 4 out of 5 by hardtraveler Room With A View
A bit off the beaten path, but very well situated and quite lovely, we very much enjoyed our stay here. Situated on the beach, one could stroll for hours enjoying the boardwalk. It was a bit of a walk to the restaurants in town, but it could be done, and made for many lovely journeys. The view from our room was quite nice, and the decor was to our liking. Staff was fairly helpful and attentive. We look forward to returning.
October 21, 2011
Rated 3 out of 5 by Doc007 Noisy and isolated position
Very noisy foyer, reception and ground floor restaurant / bar facilities due to constant movement of guests / visitors plus music. Reminded me of busy airport lounge.
One Room glass window leaking water from rain & could not be fixed. Toilet and shower in one compartment meant wet floor all the time to access toilet. Shower mixer of poor quality and unable to easily regulate water tempearture. Inadequate Room lighting. Poor selection of English TV / News station. No Euronews & Sky news and difficult to access because of multiple menus for Pay TV etc. No room turn down service early evening. Few & Poor toiletries
November 12, 2011
Rated 5 out of 5 by MineK Great hotel
I do enjoy my time at W barcelona, I am looking forward to be back very soon.
Why internet isn't free in rooms? This is such a luxurious hotel, and internet should be included the room fee, not an extra charging service.
I took my breakfast into my room, they told me it costs only 4 € for delivery service fee to the room, but i had a bill about it. I asked to the reception, they corrected the mistake and charged me 5.40€. The information must be more effective and correct.
Next time i am looking for a room in tower part with a higher view.
All over it is a great hotel.
November 14, 2011
Rated 1 out of 5 by neveragain000 looks good from the outside, BUT...
Our W Hotel experience was a nightmare. We arrived at 2pm and were told our suite was not ready, please sit in the lobby, here is a free drink pass. We checked with the desk for updates, not ready. At 5pm we again asked, the reply: Oh, we sent your luggage upstairs a while ago. What??? we were unceremoniously handed our room keys. We found our own way to our suite; shabby hallways, peeling paint. Our suite's deck outside was full of cigarette butts and trash. we asked about wifi. no wifi in room. then yes wifi in room. after 3 days we were told yes, you have wifi. we had to figure out for ourselves the multitude of light switches, curtain closings switches. we did not discover that breakfast was included with our suite until the 2nd to the last day. thanks a lot! while packing on the final morning, we checked all the cabinets for personal items and found and expresso maker, coffee supplies and coffee/tea cups .The list of complaints is virtually endless. Do not waist your money to stay here. Stay somewhere else and enjoy it from afar. The staff is undertrained, not interested, and treated us like we were lucky to be let in.
July 5, 2012
Rated 3 out of 5 by Amanda12 Not impressed
For such an expensive hotel it did not impress me at all. The only thing worth speaking about is their lobby and get real, who wants to stay in a lobby their whole trip. We booked a wonderful room which was not wonderful at all. The carpet was stained, a mirror on the wall was missing so we had a big brick wall with chipped cement to stare at, the pillows on our bed were lumpy, and everytime you showered the water would leak out onto the carpet and also leak over to the toilet section. We had to use towels the whole time to keep the floor dry. The breakfast buffet needs improvement as they charge 29 per person for mostly pastries and fruit. The hotel does not even give you free tea or coffeee in your room, at 310 euros a night, they should be giving you something. The food at the restaurants in the hotel is over priced and taste horrible. My husband and I spent 87 dollars at one of their restaurants on burnt and salty food. I would not recommend booking this hotel. The W hotel is only for show and we pretty much paid for the name and view from our room. This hotel was just built and the carpet in the hallway towards the rooms are dirty.
May 19, 2012
Rated 5 out of 5 by Caron1313 Truly a world-class hotel and service
My daughter and I ended in Barcelona after a week-long cruise, and we cannot adequately express our appreciation to the staff of the W Barcelona! This is a truly magnificent hotel in every way. Everyone spoke English to us, gave us "insider tips" for our travels and basically catered to our every need. The rooms are spacious, the views are incomparable. The location is perfect. We will definitely be back!
November 12, 2013
Rated 5 out of 5 by ilovespainish Truly five star hotel with six star services
Room is beautiful and spacious.
Services are great
Perfect gateway location with beautiful view from any direction.
I will come back again!
February 6, 2014
Rated 1 out of 5 by ritchienough Definitely Unsatisfactory
This is the 2nd chance my wife and I gave to this W.
The first time was 2 years ago, the hotel was pretty new, so we thought that some littles problems can occur, it's normal. We decided to give it a go, and booked a new stay at the W Barcelona this august.
Unfortunaly, nothing has changed.
I say I must agree with all that is written under "one star" overall rating.
- Line at the reception lasts for ever
- Room was not ready (we knew that, because we checked in in advance) we left our luggages at the reception, they said they will put them in our room when it will be ready. When the room was ready, my luggages were still at the reception. I came down to ask for my luggages and the 2 girls here gave me my 6 luggages and left me alone in the middle of the lobby... ciao ! We hope you have enough arms to carry all your luggage to your room. I appreciate...
- People are "reserving" beds around the pool from 9am, but these beds will remain unoccupied for hours
- champagne is served in plastic glass at the beach or at the pool bar. Are we speaking Luxury hotel here ?
- spg member ? ho ? what's this ? You want to see a room that could accomodate your whole family. Sorry, not possible.
Well, in fact, it seems that this hotel is made for people who can waist money without paying attention to what they get for it.
This Hotel was a stop during our trip from a "leading hotel of the world" to a "Relais & Chateaux". It was the most expensive, but far from the best.
August 17, 2012
Rated 1 out of 5 by MultiyearPlatinumGuest Worst hotel stay I had during my trip to Spain
I took my mother to Spain to celebrate her 80th birthday. The W Barcelona was the worst part of the trip.
Upon arriving we were shown to our rooms which were many doors apart despite my request that they be next to each other. This made my mother very uncomfortable and it was completely inexcusable because we were travelling in the low season and I made reservations several months in advance through the platinum guest concierage, No other hotel had trouble with this simple request during my two week trip
Both rooms had mechanical problems. In my mother's room the sink and remote controlled curtains didn't work and in my room the shower didn't work and leaked rusty water. The windows were dirty and there was a dead pigeon, bird crap and annoying bright beacon outside my window. I have posted pictures on another well-known travel site but they will not let me post the pictures here or reference that site.
The rooms have mini-bars but everything in them is barely below room temperature. If you need ice, you have to call room service as you must do for almost anything. I had a package waiting for me at the front desk and they insisted on sending it to the room rather than handing it to me--perhaps they pad their tips in this way.
There was no upgrade per platinum standards as indicated in one of the other reviews--my pictures prove this. I can't imagine they have a worse room. I've stayed in W hotels in the U.S. and I thought they were all suites. My rooms were definitely not suites.
I gave them my debit card for incidental charges and they withdrew and held 1800 euros (over $2300) from my checking account without telling me in advance (this was to reserve two rooms for 3 nights each). The money wasn't returned to my account until 3 days after my stay.
I actually could go on but I won't other than to say the manager woudn't even talk to me when I complained at the front desk. The desk did offer me a free breakfast (which costs about $40 a person in this hotel). Otherwise they didn't address my needs.
1) Do not stay in Starwood hotels with recommend rates below 70% like this one. But if you must:
2) Do not stay below the 10th floor in this hotel.
3) Stay in rooms far from the elevator (numbers above XX6)
4) Do not reserve rooms with points or they will treat you like a freeloader.
5) The hotel and bar caters to the under 30 crowd, If you like nicer bars and restaurants, you will not want to eat or drink in the hotel. They seem to think they are a nightclub more than a hotel.
February 18, 2012
Rated 5 out of 5 by Phxnickd Above and beyond expactations
The hotel provides what you would expect from a W Hotel. Beyond all the trendiness of the hotel and the location, the staff is really makes this place great. The all spoke English was were friendly and welcoming. We arrived very early as we arrived from Italy and the staff started the arrival process and got us checked in by 1:00pm after a sold out night. Brunch was recommended and it was amazing. Our room was immaculate. The staff was always available and welcoming and helped us with all our questions. I had even gotten sick during my stay and it seemed like every knew and asked me how I was doing even when I checked out. Great stay
January 9, 2014
Rated 5 out of 5 by Ayman Amazing hotel
A beautiful W hotel. The only hotel I decided to go for in our europe trip without considering other hotel options. Would def stay three next time.
Lobby is vibrant, lively, colorful. Swimming pool area is just amazing.
Rooms are spacious for Europe standards. Stayed in a fabulous room category, and tat says it all. Sea view is amazing from the complete window wall. Interior modern and luxurious
Breakfast buffet was small and hot food variety was very limited but u can live with that
May 25, 2012
Rated 5 out of 5 by BigBill Very Special, do not miss
This hotel is of course expensive, but it is not so (except breakfast) otherwise. The location is magnificent nearly unrivaled, but has a negative. It is a 2 km walk to Barceloneta, the gateway to the city. If you want to take a cab, OK, but for walkers it gets old in a 5 day stay which we had. Odyssey, the Bar & Club is tops and drinks are very reasonable. I also cannot recommend Bravo24 highly enough, great food, service and reasonable (one tires of tapas, tapas, tapas and even Iberian ham (well, only a little for the ham). Beach access is astonishing! Sadly, not a beach guy. SPG preferred check-in and out needs attention, at least our experience. Otherwise,
July 19, 2012
Rated 5 out of 5 by terere123 A perfect Getaway
Took my husband for a trip to Barcelona and picked the right hotel. It was the best experience ever! W hotel is an oasis - friendly and professional staff from the time you checked in till you checked out. Well appointed rooms and impecably clean. Staff always made sure they address you with your by your name and are so helpful. Will surely recommend the hotel to everyone
January 23, 2013
Rated 5 out of 5 by BJWilliamson W for wonderful
We had a fantastic experience at the W in Barcelona. A perfect location, safe parking, a fantastic room and very pleasant staff were the highlights of our stay. Any time again.
October 1, 2013
Rated 5 out of 5 by Rich2809 This is a destination not just a hotel
I took my family there for three nights. We just had the best time.
Breakfast was amongst the best I have had in any hotel, anywhere. In room dining was fantastic and again amongst the very best I have had in any hotel.
Bravo 24 was also extremely good. Expensive but good.
Barcelona is a stunning city and I think the W is just about the perfect hotel to see it from. The hotel is a 6 euro taxi ride from La Rambles, which is a very busy tourist area.
The hotel staff are extremely well trained , all the staff made us feel that they really were pleased that we were their guests. Lots of smiles.
We had a suite and it really is very well designed. I asked to be moved from my first suite as it was low down and faced the direction of the city, however a new 3/4 floor building has been built in front of the hotel. So ask for as high a floor as possible.
My wife used the spa and loved it.
Barcelona has a new destination it is the W.
April 18, 2012
Rated 5 out of 5 by Craig5960 Faultless hotel and staff
Spent four nights in this hotel and it proved to be the best hotel we have stayed in.
October 1, 2013
Rated 1 out of 5 by Leash Mixed Feelings
The W Barcelona is a beautiful hotel estically. The rooms are gorgeous and everything is kept really clean.
There are just a few issues with the hotel firstly it is overpriced especially food and drinks.
Wireless internet is an added expense per day and the free internet is really weak.
There is only one pool with about 20 beds surrounding the pool. For a hotel with 400+ rooms there should be a greater availability of pool beds for all to use. It is near impossible to get a pool bed anywhere.
Many people reserve their spots all day by putting a towel on the pool bed.
Barcelona/Spanish culture is non existant.
July 9, 2012